I bought a Danze brand kitchen faucet with sprayer from these folks 9+ years ago, back when the…read moreplace was called Bath & Brass Emporium. This last weekend the sprayer hose sorted to leak. I took the part back in hoping to either buy a replacement or be directed where to find one, preferring not to hassle with a telephone support line or wait a week plus for shipping to get my sink working again. I explained my situation to the courteous young lady at the counter. She popped into the back and a older gentleman came out. After telling him what was going on, he went in the back and brought out a replacement. "Here you go, this should do it. No charge. Have a nice day. " OMG now that's what I call customer support!!! Also a great example for buying local.

From the owner: InHome Concepts, formerly Bath & Brass Emporium, provides Columbus Ohio with the finest selection…read moreof cabinet, door and bath hardware ; mirrors, medicine cabinets, Toto Toilets, ADA Accessories and much more. Superior customer service and our unique product variety have kept us a leader in the industry for over 35 years. This site provides a sample of the quality items we carry. Please visit our almost 4, 000 square-foot showroom to see more.

Had Joe from Window Gurus take a look at our 20 year old Pella replacement windows (had been…read moreinformed by Pella that they no longer service that generation). Joe looked everything over carefully and diagnosed the problems. He gave us options without pressure

Consultant was 37-minutes late and only stayed 5-minutes to tell me that they don't do reglaze or…read moresash replacements but if the sash was rotted they could rebuild it for $600-$700.

We had such a great experience with United Window Inc. Osman Jhoe Lennin were incredibly sweet,…read morerespectful, and professional from the moment they arrived. We offered them coffee and pizza, and they were so genuinely grateful, it really meant a lot to us and showed how kind they are. They replaced 3 windows and were impressively quick without rushing the job. Everything was finished in about 2 hours, and the quality of work was excellent. They cleaned up thoroughly afterward and even vacuumed, leaving our home just as clean as when they arrived. Overall, it was a wonderful experience from start to finish. We're so happy with our new windows and would absolutely recommend them. 10/10!

Terrible company. uses cheap products. charges top dollar for crap quality. Still awaiting Herb to…read morecontact me back after trying to clean the glass that was coated. I've emailed them several times informing them each time of this and the techs for this company stated it didn't look coated. Gaps in the corner pieces that the techs told me can't be fixed because the supplier makes cheap stuff. The techs did great with what they have and were nice. Herb, welcome to come check this stuff out anytime...

Do not use this company. Poor installation from subcontractors that the owner does not support, bad…read morecustomer service. call will problems the virtual receptionist just takes your number and the owner never returns you call.

Horrible experience…read more Glass door was broken in August 2023. They came within a few days for estimate. They started they would follow up. I never received any calls. I followed up with them multiple times on when glass would be in, they said they would call. I finally talk to someone on 10/16/23. They stated glass was in for a couple weeks and they forgot to call. They set appointment for repair on 11/26 at 230p. Stated someone would call when on the way they did not call and showed up earlier. They were unable to repair and stated they needed two people to repair would be back on 11/2. He stated someone would call me to set time. No one called and one gentleman comes on 11/2 states they are just there to look at it (this would be the 3rd time someone has had eyes on the door) not repair he doesn't know when repair will be. I will not be going forward with this repair. The lack of communication , lack of follow up and lack of knowledge of the techs to repair a glass door is unbelievable

Drivers for this company are reckless and dangerous. This morning we were tailgated and then as…read morethey passed us we were cut off from every lane change, and then "brake checked" while trying to get away from their van on the highway. If they do business like they conduct themselves on the road, they should be banned from dealing with the public. I will be informing everyone I know not to do business with them. Very irresponsible and extremely dangerous. The 1 star here is to good a rating.

I had a last-minute emergency and was able to get my project finished with the fast and responsive…read more I will definitely be using them

Nice phone conversation…read more However, with the stressors we've had I didn't quite put it all together until tonight when finally looking at my receipt that I was correct when I was given a price and then it become much more expensive with so called taxes and fees as the excuse when I questioned them and that's what I'm told. $40 mirror plus $16 and change for backing plus $6 and change surcharge and tax isn't almost $90. Our glass was also packaged up so we couldn't see it upon arrival. I wanted to see it but was informed it's hard to mess up up a mirror during the somewhat awkward in person pick up where we wasn't acknowledged until we hesitantly rang the bell lightly after a long time standing waiting. When we took it out IN THE PARKING LOT it was very dirty with stuff we thankfully was able to see that it was moving off of the glass BUT never thought about looking at the backing. After we was home we removed it completely and with alot of scrubbing we got it somewhat clean. This should have been presented to us professionally and clean and we should have been shown the product before packaging it up . However, they was aware we wasn't planning on using a backing on our project as long as their work looked good we didn't expect anything less as they are a professional business. LOL but the contact paper was put on sloppily and now we have to use a backing. We are afraid if we try to fix their sloppy creases it may ruin the mirror finish so costing us even more from poor work. I tried my best to smooth it myself but the photos shows what I still have that is not as bad as it was but still sloppy. We were taken on around $20 in addition to sloppy unprofessional work. It's our fault we didn't press harder against their excuses on costs. We don't typically get ripped off by local businesses and I'm usually a lot more inquisitive and this is why. Can't trust no one. Hope you enjoyed screwing us. I don't mess with karma however you all do. Glad it's not my karma. Probably should watch our statement close and change our numbers. We needed this mirror to move forward with our project but it only put us further in the hole and more behind. We should have waited for our favorite glass company an hour away from us that we usually use and next time we will. Update: I just read through google reviews to find multiples who was quoted and overcharged. Wow just wow! I knew I wasn't wrong. Crooks!! I expect a 50% refund due to the poor product of what we should have been charged on top also the extra $20 fake fees charged. Around $55 refund expected back to my card. Update: was refunded more than I asked for after an email to the owner. No apologies but lady in office when I called told me it was the owner who I had to of worked with due to the day of the week he's the only one working there then but there was two guys so ‍) but who she believed I worked with on the order and she did verbally apologize for our experience and took care of me based upon the owners email. She was very nice and professional and sent me a copy of the refund receipt.

Great selection and fast service. The products were easy to install and of high quality. Would…read morebuy again from this company.

I am a retired Army General Officer and volunteer at the USO (for military) Center at the Tampa…read moreInternational Airport. We recently received a new two-level desk at the reception area. I contracted Fab to make plexy covers for the desk. I provided paper patterns and they copied them perfectly. One had cutouts. Everything matched. The covers were perfect and very high quality. Volunteers and visitors often remark how great our desk looks. When I ordered the plexy the staff were very professional and offered a couple of suggestions. The products were delivered to my home in about a week. I could not be more pleased with the entire process. After about 3 months the plexy looks new. Volunteers are proud of the desk and take excellent care of it!