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    Custom Glass Design

    1.0 (1 review)

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    12 years ago

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    Burgess Window Repair - We're your window repair and window installation specialists! Contact us!

    Burgess Window Repair

    (6 reviews)

    Our house is 30+ years old and we've lived here 26 of them. The windows are original and generally…read moreOK. We had 2 with seals broken that would show condensation between the panes, one that would not stay open, and many that were incredibly difficult to open. I called a random window company and let them know we did not want to buy new windows - just get ours fixed. That company did not offer that service but highly recommended Burgess. I wasn't aware that a window repair company existed and was glad to get the referral. I called Burgess and scheduled an appointment. They are great communicating and timely in their showing up and following up with an estimate. The person doing the estimate did a great job of educating me about what was needed and how the windows work. Without getting another quote, I hired Burgess to do the work. Again, the communication was timely and the repair person showed up on time. He did a great job of efficiently and effectively fixing our windows. He did most of the work outside and didn't leave any mess or trace he had been here after the work was done. He didn't take breaks even though I offered the use of our restrooms and also a drink (water, soda, etc.). He was quite and very quiet in his work. I often didn't know where he was or what he was working on as I was able to continue to work from home without disruption. If you're looking for repair I highly recommend Burgess. I know the price we paid to have functioning windows again was a fraction of what new windows would cost.

    I seldom award 5-stars but this is my 2nd one this week. The seals had failed on our kitchen…read morewindow and the window always looked dirty, Despite repeated attempts to clean it (inside and out), it always looked bad. Then, considering the amount of time my wife spends in the kitchen, this window was a real sore spot for her. I contacted Burgess Window Repair. A gentleman (I think it was the owner) came out to give us an estimate for repair/replacment and he was very pleasant, polite and professional. He gave my wife an estimate for replacing the glass in the kitchen window and when she asked about some issues with the windows on the front of the house - he took the time to explain that we really didn't need any repairs but showed my wife how to deal with the condensatiion in the glass. The young man who came to replace the glass in the kitchen window was equally polite and professional and did a quick and efficent job of replacing the defective glass. The new window has given us a whole new view of the back year. I would HIGHLY RECOMMEND Burgess Window Repair.

    Capitol City Glass & Screen

    Capitol City Glass & Screen

    (13 reviews)

    I had a last-minute emergency and was able to get my project finished with the fast and responsive…read more I will definitely be using them

    Nice phone conversation…read more However, with the stressors we've had I didn't quite put it all together until tonight when finally looking at my receipt that I was correct when I was given a price and then it become much more expensive with so called taxes and fees as the excuse when I questioned them and that's what I'm told. $40 mirror plus $16 and change for backing plus $6 and change surcharge and tax isn't almost $90. Our glass was also packaged up so we couldn't see it upon arrival. I wanted to see it but was informed it's hard to mess up up a mirror during the somewhat awkward in person pick up where we wasn't acknowledged until we hesitantly rang the bell lightly after a long time standing waiting. When we took it out IN THE PARKING LOT it was very dirty with stuff we thankfully was able to see that it was moving off of the glass BUT never thought about looking at the backing. After we was home we removed it completely and with alot of scrubbing we got it somewhat clean. This should have been presented to us professionally and clean and we should have been shown the product before packaging it up . However, they was aware we wasn't planning on using a backing on our project as long as their work looked good we didn't expect anything less as they are a professional business. LOL but the contact paper was put on sloppily and now we have to use a backing. We are afraid if we try to fix their sloppy creases it may ruin the mirror finish so costing us even more from poor work. I tried my best to smooth it myself but the photos shows what I still have that is not as bad as it was but still sloppy. We were taken on around $20 in addition to sloppy unprofessional work. It's our fault we didn't press harder against their excuses on costs. We don't typically get ripped off by local businesses and I'm usually a lot more inquisitive and this is why. Can't trust no one. Hope you enjoyed screwing us. I don't mess with karma however you all do. Glad it's not my karma. Probably should watch our statement close and change our numbers. We needed this mirror to move forward with our project but it only put us further in the hole and more behind. We should have waited for our favorite glass company an hour away from us that we usually use and next time we will. Update: I just read through google reviews to find multiples who was quoted and overcharged. Wow just wow! I knew I wasn't wrong. Crooks!! I expect a 50% refund due to the poor product of what we should have been charged on top also the extra $20 fake fees charged. Around $55 refund expected back to my card. Update: was refunded more than I asked for after an email to the owner. No apologies but lady in office when I called told me it was the owner who I had to of worked with due to the day of the week he's the only one working there then but there was two guys so ‍) but who she believed I worked with on the order and she did verbally apologize for our experience and took care of me based upon the owners email. She was very nice and professional and sent me a copy of the refund receipt.

    Custom Glass Design - glassandmirrors - Updated October 2026

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