We worked with McCloud windows to replace 16 windows and our back door (changed from French doors to a sliding glass door). We had a great experience start to finish. We had original windows from the 90s in our house and we were having a hard time keeping the house insulated, our heating and cooling bills were insane and we basically had heaters or fans running 24/7. Since getting the windows and door replaced, our house has been much easier to heat and we haven't had to keep the heater running. We also didn't realize how much outside noise was getting into the house- but our house is way more quiet now, and multiple people have commented on it. They're really easy to open and close, they have locks we can use to keep the windows open partially and not have to worry about people getting in or our toddler getting out. They also have drainage set up where there isn't a bunch of gunk in the windows all the time. Scheduling was really easy. I'm a nurse so I work untraditional hours sometimes and the whole team worked really well to fit us in. Aidan, our sales associate, helped by fitting in appointments on weekends and texting back and forth to help answer questions as we debated quotes. He was really helpful in figuring out which options we really needed, versus things we could skip, and helped us find some nice discount options. Al, who came to measure the windows, was efficient and even brought treats for our dogs when he came by. He gave us clear instruction for how to clear everything out around the outside of the house for easy installation. We had Brad Sr. and Brad Jr. for our installation team and they were wonderful. They were careful about keeping our gate and doors closed as they worked, because we have animals who would take off otherwise. They were super sweet to our dogs, and talked to our toddler every time she went to see them. They communicated clearly around weather and rescheduling (it was way too cold one day so we had to reschedule, but barely). They were flexible and answered all our questions. One of the dogs messed up some of the caulk, and they fixed it before they left for us. For all the windows and the door, it took maybe a day and a half for installation, and they worked bit by bit to make sure the house didn't get too cold as they worked. They also worked with us to decide where they worked, since we had to work around our toddler's nap. We got quotes from two nationwide companies, as well as from McCloud and chose to go wit McCloud both because they were cheaper for the same product and because they were local and more personable. Would definitely recommend them! read more

My Journey with McCloud Windows has been amazing, way above my expectations. It started in March with a phone conversation with Joe. I had sent an online message through their website outlining what I was looking for. I had been through several visits from other companies. I had gotten a whole lot of gimmicks, smoke and mirror special offers, and high pressure 'sign today' sales. I was over it. I asked McCloud if they could give me an honest quote on just the four windows that needed replaced the most. Joe responded and asked a few questions. I sent him pictures and dimensions of what I needed. There were no issues providing a quote and committing to only four windows, when everyone else had 6-7 window minimum. In addition to the minimums, the prices were more with less windows at the other places (discounts for doing all 17). McCloud had the same price for me, no matter how many I ordered. There were also no confusing buy 2 get 2 hard to understand offers. Just upfront competitive pricing. Joe was fantastic on the phone and provided great information and was able to help answer questions based on his past experience. I agreed to have Joe come out and take a look at the windows. We talked through all our options, discussed various ways we could order/replace (Four windows, just the front windows, just the second floor, etc.). All my questions and scenarios were talked through, with zero pressure. He was there discussing and putting up with my questions so long his wife called to check on him! After talking with Joe, researching the company, and understanding the quality and price, we actually decided to move forward with replacing almost all of our windows. The only one we did not replace was a half round. I decided to pass on this one for now because Joe took the time to explain to me that because of its shape it is a bit more expensive. Based on the price, and other factors, I was able to put that one off and will have McCloud replace that in a few years. This was possible because they are willing to do just one window. No one else that I had in for an estimate would have done that. This week our windows were installed. We had the best installation crew in Brad and Brad. My wife said, of all of the contractors/workers that have been in our house, none have been as respectful and courteous as these two. They were professional from the beginning. They explained everything and took great pride in what they were doing. The install looks fantastic. The caulking is nearly immaculate. There was no mess to clean, the drywall needed to be trimmed and there is not a spec of dust to be found. The guys were super efficient and we could not have asked for a better experience. Today Joe came by and completed a final walkthrough to make sure everything went as expected. In addition to making sure we were satisfied, he walked through the lifetime warranty and all other post install details. We could not be more pleased with this process from start to finish! I would recommend McCloud to anyone looking for quality windows at a great price. We did have one issue, the bathroom window was supposed to be opaque, but showed up clear. Things happen. We discussed it with Joe on our walkthrough today and I am sure we will see the correct window soon. read more

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I am very pleased with the service I received from McCloud Windows from start to finish. The process was extremely quick and efficient. They are quality windows, looks so nice and were affordable. Joe was so personable (it feels like I've known him my whole life) and knowledgeable (explained everything in great clear detail). He also did not pester with those desperate follow-up calls that most companies do, which I was very appreciative of. I honestly wish EVERY person in sales was like Joe! Women especially would feel more confident with getting quotes and purchasing for major house repairs. My windows came in sooner than expected and Darwin (who was super pleasant and courteous) promptly scheduled an appointment to install, arrived on time, finished the job in less than 1/2 day and my place was so clean inside and out afterwards. He also demonstrated how the windows functioned before he left. Even though I did not personally interact with Nathan (owner) I do want to thank him for his help in this process and for the cookies from my very favorite sweet shop! I highly recommend this company, and I will be using them again when I decide to get the other side of my house done. read more

Our windows were horrible and these are beautiful! Todd, our salesman was very knowledgeable and honest! Brad and Brad did a great job with the installation. Thank you! read more

From initial meeting to the install, everything was great. Catherine came to our house to discuss options and what would work best for us. She was very friendly, was very knowledgeable about windows and her company and there was no pressure. Everything went exactly how Catherine said it would. Darwin was very prompt in coming to our house to measure for the new windows. He explained how everything would be done and told us we can reach out with any questions. Darwin and Dave did our install, and it was clear they were very good at what they did. We were very pleased with their professionalism and craftsmanship. Catherine stopped by during the install, as she said she would, and asked how everything was going. She told us not to hesitate to call if we had any questions. The windows came out great and we are very happy we decided to go with McCloud. read more

I just had McCloud Windows installed and I can tell a huge difference. There is less outside noise. The old "hot spots" from the sunshine coming in are gone. I got full screen windows so I can enjoy fresh air while keeping my dogs safe inside. Catherine was great to work with. Brad and Brad were friendly and efficient when installing the windows. I am so happy that I got my windows from McCloud Windows read more

We replaced the 30+ year original windows with McCloud, and the experience was great. Starting with the sales person, Catherine, every person we met was friendly, knowledgeable, and professional. We were very pleased with the no pressure approach, transparency on window types and options and lead time to install. We've had the windows about a month now, and the difference is noticeable - less outside noise, less heat radiating from the windows, and the ability to actually open all the windows! A few sashes came with minor cosmetic damage, and within a week they were replaced by the manufacturer directly. Happy to support two Ohio companies with this investment. read more

We couldn't be more pleased with our experience with McCloud Windows! The entire process from initial phone call, quotes, scheduling, and installation was handled with friendliness and professionalism. We received other quotes and were the most impressed with what McCloud had to offer, their knowledge, and how they treated us. Kudos to Catherine, Brad, and Brad! There was no high pressure sales, great follow-up and response to our questions, willingness to work with our schedule when the windows came in. During installation I wasn't sure what to expect, but Brad and Brad were efficient, very hard working, very conscientious, and professional (even after a long day!). We noticed a difference that very night with our comfort level inside the home. We have had our windows for 2 weeks now and I love opening all our windows to allow fresh air in and have already tried the tilt feature to clean the windows. Nathan, the owner, even stopped by on installation day to see how things were going and to ask if I had any questions. I know this review sounds too good to be true, but we really would recommend to anyone. They were not the most inexpensive of our quotes, but we already feel the extra cost was well worth it. Tricia and Jason L. Columbus, Ohio read more

Just had our new McCloud Windows installed! They open at the top or you can open from the bottom. As well, they pull out for easy cleaning on both sides. No need to get on a ladder outside your windows to clean them. They look great and one-day installation. read more

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Pros: Local company Quality product Lifetime warranty Professional install We recently upgraded our entire home with McCloud Windows and could not be happier! We knew we had an issue with the front two windows so that is what we initially planned on replacing. Katherine was able to come out within two days to show us the product, various options and and get an initial measure to provide a quote. It was not a drawn out sales process and there was absolutely no pressure which we were thankful for. We were very pleased with the quality of the windows (triple-pane) as well as the quote and ultimately decided to replace all the windows in order to maximize the energy efficiency as well as the overall aesthetics of the home. (And a true lifetime warranty - 20 year transferable gave us peace of mind) Mike, who installed our windows, was awesome! I work from home and he was beyond courteous of our space. He did an awesome job with the install, clean up and demonstration. Thanks!!! read more

McCloud Windows did everything they said they would do. I am enjoying my triple pane windows. I got a clear view of my yard and the insulating factor seems to help keep warm in my all electric house. Catherine was honest, straightforward and setup the whole dynamics of the 9 window transition. The installers finished in less than a day. I recommend McCloud Windows whole heartedly. read more

I am not one easily impressed. I am writing this review, because this company blew me away. So, this young woman comes to our house wanting to talk windows. Wants to set up a meeting and says absolutely no pressure. Yeah. Heard that one before, but the offer was intriguing so I said OK. I initially had to cancel the appointment (my misunderstanding with my wife), dreaded the call. But, to my utter amazement, the response was, "OK. We'll note that. Thank you." Then they hung up. I was stunned. Zero pressure to reschedule or anything. Just like the young woman said. I later corrected my misunderstanding with my wife. Catherine shows up (on time, masked), introduces herself after being overwhelmed by two very friendly Sheltie puppies. We are thinking here is an hour or more of the evening. But, she gets right to business measures our windows and then sits down and opens the book. I'm thinking, okay now it starts. She very efficiently went over the technical qualities of the windows, asked us our choices and then calculated the price. Sadly, it was simply not in our budget at this time. We said as much. She then calls back to the office to see if something more can be done. I'm thinking, ah, now it starts. She hung up and talked with us about what they could do. It was still outside our budget at this time. I said as much. And (I am not generally a person to be surprised), for the second time, to my utter amazement, she said OK. thanked us, packed up, gave us a card, and departed. I have to say, I think this is the first time (and I'm not a young guy) that I've been approached by a solicitor and had everything go as they said. Catherine was very engaging, without any pressure at all. She simply informed us and waited our decision. What an exceptional experience. Would that every sales interaction could be so pleasant, friendly, and professional. It was most refreshing to be treated like I actually do know and understand my financial situation. Kudos to Catherine and McCloud Windows. If I was in a position to purchase their windows I would have. And, I will say that when I am in the position to redo the windows in my house, McCloud Windows will be doing it. read more

We love our windows! Brad and Brad did a great job with the installation. They look great and keep our house warm and quiet. Wish we would have done it sooner! read more

Great windows! Installers were timely, polite, efficient, and respectful of our space. Product is wonderful. We got triple pane windows for the back of our house because were against a busy road, and made a huge difference with sound. Had one small issue with opening up window within the first week and someone was out within a day to get it corrected. Great business and product! read more

I had my windows replaced 6 months ago and I couldn't be happier. The installers were awesome everything was done in a timely manner and the finished product looks great. I would highly recommend them. read more

can't speak highly enough of Nathan and the entire team at McCloud Windows. We had a few little things (completely on our end that had nothing to do with them) yet they were super professional and extra accommodating. We have an older home and wanted to keep that charm and they not only exceeded our expectations with the windows themselves, but also with our interior wood trim left exactly like it was originally. The quality of the windows is unparalleled, but knowing you're working with an honorable, trustworthy local business is priceless to me. read more

We are very pleased with our new McCloud windows. The crew was able to install all of them in only a few hours. We have already noticed that they insulate both weather and sound much better than our old windows. The mechanisms are very smooth and easy to operate. The warranty is top-notch, too. Highly recommended. read more