The complex I live at uses this company and they do a pretty good job on certain areas but when the…read moreguys with the weed wackers come out they tend to cut grass with them and they've cut it new grass growth down to the stubs killing them they don't really know what they're doing

Nathan is professional and very quick to respond to all inquiries. He stands behind his work and…read morehas always done a fantastic job for me!

I ordered a hot tub on 12/3 from the owner, Keith Partridge. 3 Months later there's still no ETA on…read morethe tub, when I stated I wished to cancel the tub he informed me that there would be a "restocking" fee which is almost humorous given that there's nothing to restock... this company is a joke and his continued protestations that he wouldn't be in business for 17 years if he was operating a "sketchy" business is unbelievable. I would highly highly recommend steering clear of this company and save yourself the aggravation I'm experiencing.

They came over to test myclorinator and found that it was defective. Will provide the replacement…read morecost along with the pool cleanup. My wife and I were very impresss with luke and berry. Thank you for the professional contact. Joe

They are very reliable , and communicate well . In addition…read moreto routine cleaning and maintenance , they are able to fix mechanical issues.

I paid them a lot of money to fix my pool and the pool is leaking losing water at the new filters…read moreleaking losing water and nobody's returning my phone calls. I guess do you know where we're gonna end up?

O NOT USE Niagara pools!!!!! DO NOT RISK YOUR EXPERIENCE…read moreAND MONEY ON THESE FOLKS My family hired Niagara pools to build an in-ground liner pool for our home. We were told the cost would be around $47,000 that actually cost us $53,000. They started work in the fall promising be completed before the next summer season. Due to what they claimed to be a fall with more rain than usual they could not complete our pool in the fall and that we would be first in line when construction continued in the spring. This DID NOT happen in fact I had to email and call throughout the spring for then to return to work on the pool. It did not get finished until the 2/3 week of July that year. Immediately we had problems with the pool. The lining in two spots continued to come apart from the seam at the top requiring multiple visits for them to fix. The pool light did not work, the heat ran sparingly, a large crease developed in the liner in the shallow end and the handle to the filter snapped off the first summer. All these things were reported to the maintenance department via phone and email. With no response in months of trying to get a hold of them. They finally came and addressed the handle and light. And told us the liner crease at the bottom and top liner pop out was from the pool settling. As seasons continued more and more creases have appeared in the shallow end to the point now that we have approximately 5/7 very large creases running the length of the shallow end. When requesting someone come look at it and it to be addressed and fixed. A very rude gentleman named Ken came to our home looked at the pool for a max ten mins determining that they were not at fault, and they would not be fixing the liner. He then ignored countless emails and requests to discuss this. Finally, after months he called me and told me that at some point the pool water had to be less inside then under, which it never was, and that we had not hired them to close the pool, which was never stated as part of the terms of their work warrantee, they would not guarantee the work and we would have to pay $8000 to a different company to come replace the 4-season old liner. Because they were not going to do it. I work as a manager in the home improvement industry, and this is the worst customer experience and customer focused approach I have ever seen. We as the customer where blamed for a pool with a liner that had a visible seam in the shallow end where 2 different pieces of liner were used and connected. The creases have occurred need that seam as has the continued liner popping from the top groove. Ken is the most egotistical home improvement individual I have ever spoken too. He adamantly blamed us and took no responsibility for anything that had gone wrong in the whole process. I understand clearly now why there have been multiple lawsuits against this company. They are solely focused on making money and have no integrity to standby their work or even come up with a mutual agreement to share the cost of fixing the liner. The absolute entitlement is disguising and explains why countless employees I dealt with have since left the company. DO NOT RISK YOUR EXPERIENCE AND MONEY ON THESE FOLKS

The new General Manager is great . She is very helpful. I enjoy coming into the store.read more

I called and ask them if they have Chlorinating tablets. They said yes , I went there , one of…read moretheir workers said they cannot get it for me cause it still in the back room cause they just unloaded. Tell me to come Back later in a few hours at least. I left the store and went to walmart and got it. Sometime is not worth to help those mom and pop store ( like this one). What's she should of said was let me go back there and get it for you. Employee was there since 2015.. WOW..NEVER GOING BACK THERE AGAIN.

They are extremely knowledgeable. Local company with good service. Would definitely recommend.read more

had a cracked pipe and chuck came right out and fixed it in like 20 minutes. I would highly…read morerecommend bucks county hot tubs. chuck always responds within an hour from texts if I have any questions. I purchased a used hot tub from him a few months ago and he still answers my questions. you cannot go wrong. thumbs up.

Having the worst experience with this company who are completely exploiting the pandemic to make…read moresales and then then not providing any support. Our pool was sold to us with the assurance they'd help us with the aspects of installation and it was not. The first day the pool went up, the liner ripped. 17,000 gallons of water and all the materials such as sand GONE. Slowest customer service; got a liner delivered several days later. Pool is STILL not fixed more than two weeks later and they will not return calls. I wish someone had warned me- please go ANYWHERE else.

Quality of Products really went down hill. Salesman not to knowledgeable. I found better deals at…read moreBudd

Bryan is a very skilled technician when it comes to spas and hot tubs. He's also one of the nicest…read moreand most honorable people I've met in years. If you have any issues with your Hot Tub or Spa call Bryan he'll take care of it.

Bryan was prompt, professional and knows his stuff. Did a great job. Highly recommend.read more

Absolute rip off merchants, nothing but cowboys…read more I spoke with the Al guy, all nice and pleasant at first but full of lies. He sends his guy out who took $524 for looking at my tub for a total of no more than 15 minutes, tells me I need a heater, when I signed his so called contract piece of paper there was no prices written on it, there was nothing, he wanted a signature to give him the right to look at it, so I signed, when he finished looking at it he then asked me for the $524, he told me this amount would be taken from the next bill when it was fixed, I even asked if it was going to be anywhere near $500 again. Well he was right, it wasn't, his guy wanted $832 TO FIX IT. All in he wanted $1.355.00. I told his guy not to go near my tub. The very next day I had another company come out and fix it, NEW HEATER, Fixed it in under and hour, Total for the whole job, $197.37 I have tried now on numerous occasions to get hold of the so called nice guy Al, won't lift the phone and nowhere to be seen, he has $524 of my monies for doing absolutely nothing. Absolutely avoid these guys, a pure SCAM.

Just got my new liner! love the dark blue and they opened my pool for free :). LIterally from the…read moretime i called till the time the installed was 6 days so i am happy!