I wish I could have left zero stars! I was just at my physical therapy appointment 2 doors down…read morefrom O'Reilly's Auto Parts store here in Berea. The employees, the clients/patients and I that were inside Commonwealth Hand Physical Therapy watched a person's van being towed away from O'Reilly's store. We noticed the very large parking area at their store with warning signs posted telling people that their vehicles would be towed away at their own expense if they were not a customer at their store. I understand that there are rules for a reason. I get that. As we watched the van being towed away, the owner of the van and her young granddaughter, who looked like she may have been about 10 or 11 years old, walked in the physical therapy business and looked very upset. I asked the grandmother if the van belonged to her and she told me that it did. There were no parking spots available at the physical therapy business so she had no place to park other than the parking lot at O'Reilly's. Upon further questioning from me, the grandmother told me that the van was their only vehicle and they had made plans to take their granddaughter to a Christian Youth Camp in Alabama. Now, the granddaughter may not be able to attend the youth camp because a lot of the money they were going to use to buy gas, food and lodging will now have to be spent to get their van back. I also want to mention that there was only one vehicle parked in O'Reilly's big parking lot. I took it upon myself to walk to O'Reilly's to speak to the manager to let him know that the little girl probably won't be able to attend camp now, due to her grandparents having to pay to get their vehicle back. I understand that there are rules for a reason. I get that but the lack of compassion from the manager was unbelievable! He was a real jerk! I could understand if their parking area was full but like I mentioned, there was only one vehicle parked in their big parking area. I told the manager that my son did a lot of business with them but he would definitely not be doing anymore business with them and that I would be sharing the incident with everyone that I know. I'm also going to contact O'Reilly's corporate office and share the incident with someone in a higher up position. I think the manager at the O'Reilly's here in Berea should be made to apologize to the grandmother, the granddaughter and should reimburse the grandparents for the cost of having to pay the towing company to be able to get their vehicle back. I think the manager's name was Dillion. He yelled it out to me as I was walking out the door. I don't know how people like Dillon can even sleep at night. Mitzi

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

Order motor and trans from these guys often. They go above and beyond to get what I need.read more

My parents got a motor that was promised to be a good motor and the timing chain didnt work. When…read morethey confronted them they wouldnt give the money back. Finally they got their money back after 2 and a half hours even though they had the paperwork to prove they bought the motor. It should not be promised a motor is good when its not. Its a shame they would not refund the money when they are in the wrong. This was a waste of time and money dealing with them. Dont go here!

If I could give a negative response, I would. Incident 1: Went to the store and needed…read morewindshield wipers for my 2019 chevy. The cashier 1st off gave me the wrong wipers, they had to then refund me and then charge me for the 2nd pair(repeat 2 more times). I informed them I just needed the wipers and my son would install them, It took them 3 hours to install the wipers after in said repetitively you do not have to install, my son will. Incident 2: Went into the store to see about getting a replacement FOB for my car. The older gentleman took his pocket knife and took the rubber(the lock, unlock, remote start, panic buttons) off, during that process his pocket knife shorted out my key FOB($250 to get a new key and have it programmed). I gave a bad review on google, Advance Auto replied to my review to call ########. I called that number to finish the complaint and then a couple of days past and the District/Regional manager called asking me to describe the problem. I did and he chuckled at the resolution. Every since then I have been getting texts/calls/emails asking me to complete a survey. I called the 800 number again to tell them to either fix the problem or stop with the emails/texts/calls. Take your business to another auto parts store or they will end up costing you more money in end. Will not spend another dime in that store.

My husband waiting for a long period of time for someone to come over to help him, unfortunately…read morethe attractive blond needed all three employees to "help" her and my husband left in disgust, by the way he needed windshield wipers because it was going to rain. The Advance Auto Parts store and staff in Berea Kentucky is one disappointment after a other! Do yourself a favorur and go somewhere else!

Very nice guys. Robert made sure they went and had my filter and the correct European oil for me…read more They are a wonderful place to get your oil changed !

I went the other evening for an oil change around 5:30 PM, the two men who helped me were super…read morekind and explained all the different steps for getting my oil change. I had a coupon so it was only $50, I'd recommend and oil change there for anyone-especially if you're not well versed in cars

Terriable rusted out parts basically took my money an when employee was asked teeth in rear end…read morewere fine indeed they were not fine this place needs shut down

My son and his girlfriend had a warning light come up on their Ford Fusion on a trip from South…read moreCarolina to Southern Indiana. Sam's Pit Stop agreed to take a look at it and at least give them some good information regarding the meaning of the light. They were nice, informative and very friendly. I know my son was very grateful for their assistance.

Great value on repairs and parts. I have taken several different cars or trucks there since 2018,…read moreand Sam's has always done a great job for affordable prices. They are very friendly in the shop and do great work. I have NEVER had to go back to them to tweak or fix a job I already paid for. The one con here is they are kind of hard to get into, so if you need auto repair right away you may have to go somewhere else, but if you can hold off until they get you in, you will be very happy!