They sold My Wife and I a 2022 Nissan Rogue for 28,000 after everything. That is about 12,000…read moreupside down from out the gate! Was told by Bill after a year they would refinance for a cheaper interest rate if we made the payments on time. Well folks a year is up and now they are telling us that our credit score must be over a certain amount before they can refinance. When I thought about trad the vehicle I was told after a year of never late payments that we are so far upside down in the vehicle I would at least have to pay 10,000 up front if not more. I get a little money made but these people are absolutely ridiculous. now I'm stuck with a ridiculous high paymen for the next five years! they frigging lied like hell! Don't Make The Same Mistake I Did!!!!

I highly recommend NOT working with Bill Henderson or his colleague Les. They lie throughout the…read moreentire process. Nothing is what was promised. If they do mess up, you'll receive a call from Brian McMahan that will promise to fix the issue (after saying he and gates have nothing to do with Bill or Les, that they are their own entity). Then, he won't call you back or fix it either. Proceed with caution.

They always give a heads up on what they find before repairs. Prices are fair. Everyone is very…read morecourteous.

What would have probably cost me thousands of dollars for my repair at the dealership, Car Masters…read morestepped to the plate to get my 2020 Malibu RS up and running in record time for what the job entailed. and they solved it and fixed it for a fraction of what it could have been. this is why they have 5 stars. I know it was tedious and many hands were involved. My only complaint would be that the technicians took better of my interior... please respect and protect the seats and floors especially in inclement weather. Tim and Michelle are wonderful. $801

An Amazing place to purchase a vehicle. From sales to service, they stand behind their product. I…read morehad a small issue after I purchased my vehicle and they made it right and even delivered the car back to me in Frankfort. A stand up company with some truly nice folks. Thanks Wes, Mike and Dwayne

If I could give more than 5 stars I would. Specifically, to Wes and Hadley. I absolutely hate car…read moreshopping, but they made this experience a breeze. I am from South Carolina and buying my favorite SUV from out of state as I needed to upgrade from a car to an SUV to adapt to our growing family, 1 newly adopted son and our first two Grandbabies. They have answered any and every question, concern I have had with promptness. I have not been left in the dark about anything. if I asked a question and they didn't have a specific answer they let me know. IE: I asked did they know when it would be delivered, and they were very upfront and honest about they weren't sure several factors went into getting that date and they didn't want to tell me wrong. If and when I need to buy another car I will definitely reach out to Wes and Hadley again. Richmond Car and Truck Center you have two upstanding fantastic employees on your hands, and I hope they get the credit they deserve

My Toyota Avalon was burning oil and the engine was running poorly. I took my car to Byrd…read moreAutomotive and they found that due to negligence on my part, an excessive amount of sludge built had up in the engine. At first they told me it was possible I would need to replace the engine at a cost of over $5,000. But they persisted in trying to find other options. They cleaned the engine the best they could and suggested a period of frequent oil changes and service. After just a few months my engine was running smoothly... at a cost substantially less than getting a new engine. They saved me thousands of dollars.

Courteous, good communication and good quality work. Fair on labor time and labor pricing but…read moremarked up parts about 100% over retail. The job I had done should have been about $400 to $450 with labor and a retail parts charge but was over $600 due to the overcharging for parts.

Our only vehicle was acting up and Roberto's crew was able to get me in despite his busy schedule…read more Considering our vehicle was brought in unexpectedly, Roberto was able to diagnose the problem and fix the issue. As this was our only vehicle, when he heard I would have to find a ride Roberto came and picked me up to go to his shop. The local Nissan dealership wasn't able to accommodate our vehicle the NV3500 (what dealership doesn't have the lift to cover ALL their vehicles?) and recommended that I take it to their other Nissan shop which meant I would have to pay to tow my vehicle almost 35minutes away. Also, Roberto and his crew is very willing to offer assistance and suggestions when you have a question. This place is a breath of fresh air in an era of unkindness and prideful people. You can tell they genuinely want to help.

I had a 2008 beetle that started with a head problem and eventually had to be rebuilt. Spent 5,500…read morewith this dude and the car lasted another 10,000 miles because this place screwed up the rebuild. I HIGHLY do not recommend this business.

Sparks Garage did some amazing work on my Jeep Compass. Service was amazing and very friendly. They…read morewere quick and very helpful. Totally recommend to anyone needing their car worked on.

Wow, I've never been so disappointed in my life. College student at EKU had a noice every time I…read morehit a bum, took it to Sparks and they told me it was right front axel, "fixed" it rode around later that week and the noise came back took it back in there again; then they told me was the Shock,had them "Fix" that problem. Same thing happened later that week noise came back, all and all they charged me $750 total to not fix the problem! Later took my car to Goodyear, said it was the sway bar a $90 fix! They completely fixed it, weeks later no noise.

Very honest! I would have believed them if they called and said I needed new brakes and rotors,…read morebut it turns out mine just had some buildup and something else minor causing them to squeak. I appreciate the honesty and not being taken advantage of as I'm a female that knows next to nothing about cars. I highly recommend them!!!

Hello, this is Miss Goldie and I just have to say that I love these guys! They are the most honest…read moreand efficient mechanics you'll ever find in Kentucky! I never write reviews, but I am so happy to with these guys. They have always treated me fair, even though I come in as a lady and I am never disappointed in the service or the price.

I went to S&S today for my regular service. At 7Am, I was the first customer of the day, and…read morein-and-out in no time. There are always coupons on the website, so don't hesitate to use them. Service here remains good and prompt. 27

I discovered a shiny nail prominently extending from the tread of one of my truck tires but the…read moretire was still inflated. Instead of removing the nail and risking deflation on the road, I stopped at a S & S Tire Center near Nicholasville, KY and asked if they could pull the nail, then repair the puncture. A technician returned from the service area and shared the nail didn't completely pierce the tire and that I was good to go. When I asked what I owed, he smiled and said "nothing." It's refreshing to see a business that practices honest customer service that earns your patronage. Thank you!