An Amazing place to purchase a vehicle. From sales to service, they stand behind their product. I…read morehad a small issue after I purchased my vehicle and they made it right and even delivered the car back to me in Frankfort. A stand up company with some truly nice folks. Thanks Wes, Mike and Dwayne

If I could give more than 5 stars I would. Specifically, to Wes and Hadley. I absolutely hate car…read moreshopping, but they made this experience a breeze. I am from South Carolina and buying my favorite SUV from out of state as I needed to upgrade from a car to an SUV to adapt to our growing family, 1 newly adopted son and our first two Grandbabies. They have answered any and every question, concern I have had with promptness. I have not been left in the dark about anything. if I asked a question and they didn't have a specific answer they let me know. IE: I asked did they know when it would be delivered, and they were very upfront and honest about they weren't sure several factors went into getting that date and they didn't want to tell me wrong. If and when I need to buy another car I will definitely reach out to Wes and Hadley again. Richmond Car and Truck Center you have two upstanding fantastic employees on your hands, and I hope they get the credit they deserve

After fixing several small problems with my wife's SUV I was told it would be several weeks before…read morea significant drivetrain problem could be addressed. I tried to get an appointment for 3 months but they were too busy so I took it to Lexington for the warranty repair.

Jason Turner at Adams is the best salesman we have ever dealt with And we have traded with them for…read moreover 15 years.

BEWARE- This dealership is VERY dishonest. 2 years later, I'm dealing with a 400.00 plus bill from…read morethe KY Revenue for car purchased from them. I was told by the dealership one price "Out the door" but now Due to miscalculations of car usage tax by the dealership, I now have to pay what was NOT correctly paid with penalty and fees that I was totally unaware of. Apparently, they only paid a partial tax on the car to get us out the door THEN to add more insult to injury they send a letter saying that they aren't responsible for the miscalculation of tax! As person that has purchased multiple cars in Kentucky I have NEVER had to deal with this with any other dealership! Not mention the issues that I've had with the car since we purchased- water pump, starter, O2 sensor, oil leaks... NEVER AGAIN IM Very upset and WILL not purchase another vehicle from this place. I advise you not to purchase either.

Brandon helped me get into the car I had been looking at for a while. A pleasant experience overall.read more

I called for an appointment and took it in early. I think it took longer because I didn't wait for…read moreit, but it took like 6 to 7 hours for a oil change, rotation, alignment and the multipoint check. The one thing I can say is that they are super professional and the price is way more than reasonable. I was shocked at how little I paid for such good services This location also does some auto restoration sales. They have some cherry vintage Toyota's for sale on the lot, like an original Land Cruiser! The owner likes to do this at his location, which it a vintage sales location for Toyota. Pretty cool is you ask me. I'll be back for more services on the FJ Cruiser!

they sold a car which broke in less than 1000 miles. IT had less than 2k miles to start with and…read morethey told its a great car

I can honestly say that buying a vehicle from this group was the best experience I have had. I…read moreworked with Jeff Maynard and he made everything very easy and valued my time. I highly recommend getting Jeff involved with any new or pre-owned vehicle your searching for. I know I will be going back with my next purchase.

I brought my car in with a bad transmission and was informed that there would be a diagnosis fee of…read more$250. I believe they have that as a gatekeeper because they overcharge so much that nobody should have them repair a car. They wanted to charge me $9000 for replacing my transmission when Kelly Blue Book for dealerships was under $6000. When asked to verify parts vs labor costs they never responded. Do not use their service department.

They sold My Wife and I a 2022 Nissan Rogue for 28,000 after everything. That is about 12,000…read moreupside down from out the gate! Was told by Bill after a year they would refinance for a cheaper interest rate if we made the payments on time. Well folks a year is up and now they are telling us that our credit score must be over a certain amount before they can refinance. When I thought about trad the vehicle I was told after a year of never late payments that we are so far upside down in the vehicle I would at least have to pay 10,000 up front if not more. I get a little money made but these people are absolutely ridiculous. now I'm stuck with a ridiculous high paymen for the next five years! they frigging lied like hell! Don't Make The Same Mistake I Did!!!!

I highly recommend NOT working with Bill Henderson or his colleague Les. They lie throughout the…read moreentire process. Nothing is what was promised. If they do mess up, you'll receive a call from Brian McMahan that will promise to fix the issue (after saying he and gates have nothing to do with Bill or Les, that they are their own entity). Then, he won't call you back or fix it either. Proceed with caution.

I bought a Honda Civic Sport from them. The salesman was awesome and I love my new car!read more

Found a few Vehicles that i Liked, sent request on Availability, contacted the next morning. 2…read moreDays later at the Lot, was shown the 2 both Dodge Caravans, as well as one I had saw that was not on the lot at that time. Lance Wireman was the gentleman I was working with from the start through buying the other vehicle i had looked at. The KIA Sedona, sharp van, the bells and whistles to suit me, never pressured, shown the facts, and decided it was the van for me. Need a Vehicle i Highly Recommend Gates Hyundai and Lance Wireman, Patient and Knows the Vehicles. Superb Service

I scheduled my Hi-top pro master camper van for service at Mann today and it was an amazing…read moreexperience. Scheduling was easy and precise. I arrived early and they took me right away. The price was fair and better than other local dealerships. I interacted with several representatives in the service department, who all communicated extremely well, kept me updated, were professional, articulate and generally cared for the welfare of its customers. I was pleasantly impressed and enjoyed hanging out there today. I look forward to my next service appointment and my compliments to the superlative staff at Mann. I'm taking all of my business here. Thanks guys!

If I could give this dealership zero stars, I would…read more As an Active Duty Soldier for the past 18 years, I have purchased vehicles in countless different states and in another country, but this dealership and the experience I had here is by far the worst place I've ever bought from. What started out as a great car-buying experience quickly turned into an absolute nightmare. I traded in my vehicle and since the dealership calculated the wrong payoff for my trade-in, they required me to pay $400 out of pocket to completely pay off my existing loan. I left believing everything had been finalized. To make matters worse, the very next day after purchasing the vehicle, the battery was completely dead. I had to get a jump-start and ultimately replace the battery myself. Unfortunately, I had driven two hours to purchase the vehicle, so returning to the dealership wasn't a realistic option. Obviously I bought the train "as-is" so didn't expect anything but that meant another $200 spent. After six weeks, I still hadn't received a statement for my first payment. When I contacted my bank, I was shocked to learn that the dealership had never submitted my new loan paperwork. My loan application had expired and was closed because nothing had ever been processed. My bank had contacted the dealership multiple times but they were left with no luck. The worst part wasn't the mistake--it was how it was handled. When I contacted the dealership, they seemed completely unaware there was even an issue. Their response was essentially, "We don't know what happened. Sorry, you'll just have to apply for another loan." That meant another hard credit inquiry, the possibility of a higher interest rate, (which it in fact did go up) and additional stress because of their mistake. When I expressed my concerns, I was simply told, "That's not our problem." As my temp tag was expiring, I went to the DMV to secure my KY plates. When I arrived, the receptionist told me that they never received the title from my bank. When I called me bank they told me that the Mann Dealership didn't pay off the entire loan and there was still a balance due before they would release the title. I then made the rest of the payment over the phone so I can drive my truck since the temp tags expired the next day. Really frustrating that once again, their mistakes led to me paying out of pocket to fix things. Mistakes happen, but accountability and customer service matter. Instead of taking ownership and working to make the situation right, they pushed the consequences onto me. Between the dead battery the day after purchase and the complete failure to process my financing, this has been one of the worst customer service experiences I've ever had. I cannot recommend doing business here. If you're considering purchasing a vehicle from this dealership, I strongly encourage you to think twice.

I took my 4Runner in for service and these folks were eager to please and professional throughout…read morethe process. They worked with the owners of the extended warranty I purchased and consistently notified me of what was going on with my vehicle's repair. After realizing they would need to keep my vehicle longer than anticipated (due to the warranty company, not Toyota by the way) they put me in a rental vehicle with no charge to me. This place has re-established my trust in dealerships. I once thought that it was never a good idea to use dealership service departments by feel differently now. Great service from dedicated people eager to help you in as timely a manner as possible.

Drove 173 miles with a mechanic (who I paid $150) to look at what was suppose to a car in great…read moreshape. When we got there the thing had dent and dings all over it the inside was filthy and the car had been wrecked and poorly repaired. they tried to tell me that they did not know it had been wrecked because the carfax did not show it as being wrecked. Any one opening the hood should be able to tell by a the over spray that this car had had front end damage. Do no waste your time with these people. they wasted 8 hours of my time and $150.00 of my money and then wanted me to look at other cars they had. RIGHT!!

Stopped in to get info on a headlight bulb replacement and Stephen was very helpful. I've needed a…read morebulb for far too long. We stopped in Advance first and the guy in the there said I needed to take it to the shop hmmm ok.. I won't b back advance! Thanks Stephen for doing your job with excellence!!!

Bought brake pads and rotors in October 2022 it is now March 2023. They are grinding like I need…read morenew pads. I purchased more pads and rotors this morning. I had them installed and then took the used defective parts back to AutoZone. The idiot checking me out rang everything up and the refund that showed up on the credit card reader was $15 less than what I had paid. I questioned him on the amount, and he had no idea why there was a difference. He was wearing a gray shirt so I assumed he was a manager. The receipt states CSR # 22. The poor guy needs some training. I asked if he had a calculator and he said no....1) hes standing at a computer, 2) im sure he has a cell phone, 3) im sure theres a calculator in the store. I had to walk out to my car and get my cell phone in order to have a calculator to use. All this guy wanted to do was argue with me, but had no idea why the total on the credit card reader showed a significantly less amount than what was paid. I decided to proceed and signed the machine so that I could look at the receipt. Tax is not included on the amount that shows on the credit card reader, and this gentleman who I believe was a manager had no idea that's how it works. It would've saved him being nasty to me and quite a few minutes of my time if he had been trained properly. It's Richmond Kentucky so I wouldn't expect a whole lot more than that. Drive to Lexington and avoid the idiots in Richmond.