I highly recommend NOT working with Bill Henderson or his colleague Les. They lie throughout the entire process. Nothing is what was promised. If they do mess up, you'll receive a call from Brian McMahan that will promise to fix the issue (after saying he and gates have nothing to do with Bill or Les, that they are their own entity). Then, he won't call you back or fix it either. Proceed with caution. read more

The service advisor who was working with me was incredibly rude. They had a female advisor that was awesome, but she transferred to another position. This guy was snotty and pretty rude, when I had been there for over an hour and a half I asked how far they were in the process as the link provided simply showed that they were still doing the pre job inspection. He came out and was quite rude and condescending. I would almost prefer to drive an extra hour and go to one where I'm not treated like crap. read more

This dealership is great to work with on servicing your Honda even if you bought it new from another dealership (like the one in Ashland, KY) who treat you like a number! I highly recommend Gates Honda for all your Honda needs. read more

Good people. Fair pricing. Very competitive to other compared dealers. Pleasure to work with KrisK. and Alan. Recommend.

We had the absolute pleasure to work with Chris House at Gates Honda. I cannot speak enough about the outstanding level of customer service he provided. He went above and beyond and we couldn't be happier. The whole process was absolutely the best car purchasing experience we've ever had! Thank you Chris for our 2025 Honda Pilot Black Edition! read more

Gates Honda - Auto Repair Near Me - Richmond, Kentucky

The people that work there. Very bad vibes, they teach each other bad habits and way of dealing with people. They're liars and manipulators. If you say something they don't like they laugh. Really messed up human beings. Told them about not paying over msrp and denies it then goes to the back takes it off the website. Doesn't even keep their morals straight and firm. Very shady ppl to do business with when they do this stuff. Embarrassing and childish. All the care about is money. Like if they got nothing better else to do. Instead of depending on their commission. read more

Gates Honda - Lies about not paying over msrp - Auto Repair Near Me - Richmond, Kentucky

When we arrived at Gates Honda, we were greeted by Dom Eubanks who assisted us with our vehicle purchase. Dom was extremely knowledgeable about the vehicles on the lot and was able to answer all questions. We settled on a 2023 Honda Odyssey Touring Edition. The entire sales process was extremely smooth and we were offered a very fair value for our trade in. If you are in the market for a new or used vehicle, I highly recommend working with Dom for your next vehicle purchase. You will not be disappointed! read more

Go see Dom at Gates Honda. He has great energy and will get you in and out in quickly and efficiently. read more

Gates Honda - Auto Repair Near Me - Richmond, Kentucky

perfect!!Took my 2017 Honda Civic to be repaired for recall on AC unit. Even though there was a slight misunderstanding. Jeff the service manager did everything he could to make it right. He went above and beyond and has made a customer for life. Very thankful for him and Lauren who both helped make this experience something I can share with people to trust in this dealership. I have bought 5 Hondas from gates and I assure you have no intentions of stopping anytime. read more

My husband and I were desperate for a vehicle after ours broke down and couldn't be fixed. We are currently in chapter 13 bankruptcy and had no down payment available. After exhausting possible people to help, we got in touch with Mr. Bill Henderson. He was nice and came across as helpful. We made the trip from Southern Indiana to Richmond KY for an appointment. We got a vehicle with his assistance alright. It came with a $1548 cost for state taxes..due within the first 30 days. Plus, the regular payment was due 45 days after we brought the vehicle home. Mr. Henderson had told us our first payment wouldn't be due until 45 days after we brought the vehicle home when we spoke previously on the phone. He said nothing about such an amount being due in the first 30 days. We should have said no, but didn't know what to do. We were over 2 hrs away from home and desperate for a vehicle. It has ruined our finances for several months to come. What's done is done. I am simply asking the next desperate person or family to stay far away from Bill Henderson and his associate Les. They are grown men who know exactly what they're doing being dishonest with customers. read more

Absolutely horrible experience bought my Toyota Camry and was told it would be safe through the test they put it through and then a we later the battery and alternator goes bad! read more

So I have been looking for a vehicle for a few weeks. My mom found exactly what I was looking for at Gates Honda in richmond and sent me a photo. So we went down to test drive it this past Saturday. I loved it immediately. Patrick was the one who was telling me about the vehicle and took us on the test drive. He was very energetic and informative. So since my husband was at work in Lexington I couldn't show him the vehicle so they said no prob! Here take it to him and let him see it and drive it and see what he thinks! So we took it and let him see it but he wasn't able to drive it much. But he said Tuesday we will come back and also have it inspected just to cover all our bases. So Tuesday comes and we were unable to get it inspected and Kim and Patrick were both great and patient with us. I felt so bad breaking an appointment after they had put it on hold for us on the lot. So Wednesday they took it to Toyota for us who my moms friend was going to look at it for us up there. We have been super picky and annoying through this whole thing I know we have but we had to just make sure. They also gave us the previous owners info so we could ask questions about some things. They were nothing but extremely helpful and accommodating to us. And today we finally came in and Kim took care of us. Even let us speak to service and got us the notes from the inspection Honda did themselves and the notes from the mechanic and the service they recommended which they had taken care of already. So we feel extremely confident in the quality of vehicle we bought. I am 9 months pregnant and forgot to bring snacks and I had a huge sugar crash and Kim was kind enough to get me some snacks and sweets to bring it back up. I would recommend gates Honda for anyone looking for a used vehicle. They won't sell you crap. They definitely take pride in making sure you leave in a great vehicle. Thanks guys so much for putting up with all of our questions and making this such a great experience. read more

Gates Honda - Auto Repair Near Me - Richmond, Kentucky

Buyers Beware do not trust Mr Bill (Billy Henderson) or his side kick the mysterious Mr Les? Wasted 4 hrs of drive time to fall into predatory style tactics if I was the owner of Gates Family of dealerships I would be embarrassed to have a flimflammer like Mr Bill try to basically do a bait an switch which is illegal by the way I personally have working knowledge of auto dealerships an was drawn in by a really good price that mysteriously changed by thousands an payment that was discussed was off by $167 dollars an was told 0 money down to I owe them $1650 in 30 days? Which is totally different that's no money due at signing there total liar predators buyers beware so I walked out of there dealership promising to do exactly what I'm doing warning people to stay away from there credit rebuilder program there pushing read more

Gates Honda...These folks are so super nice and on the ball. My Element had a recall that I didn't receive a post card about. They called and asked me if I had the car still and told me to come in and get it fixed free of charge. Gotta love that. When I made the appointment, they were so nice. The place was so clean and everyone was so friendly. It was very impressive. They were more than happy to answer any questions. Great place in my book. read more

they are scammers they tell you one thing over the phone then it is a whole different story when you get to the dealership. the salesman are all flim flammers and try to fast talk people. i feel like they are predatory salesmen and i would t recommend anyone doing business at this dealership. read more

Gates Honda is very buyer friendly, no high pressure. Also very knowledgeable and thorough. All of my questions got answered and the process was very efficient. read more

Gates Honda - Gates Honda - Auto Repair Near Me - Richmond, Kentucky

Bill Henderson Jr. sent a flyer about helping with bankruptcy and getting into a car. The advertisement said they deliver the cars to you and work with multiple car dealers. Made initial contact filled out over the phone application. He asked for me to send my pay stubs. I asked for a email he said look at the flyer (red flag #1). I checked the flyer no email address, so I figured this is busy. He called several times on Monday and Tuesday. I spoke with him and his associate. I provided the documentation needed. He said it would be best if I came into the dealership which is in Richmond, KY. I asked if he worked with any dealers in Nashville, Bill said yes. When I called back again to check into the offer he said he has 6 dealers in KY (red flag #2). Nevertheless I went to Richmond to look at the car. Prior to that Bill sent me an email with the website to look at cars. I sent him two vehicles that I was interested in. Made an appointment for Wednesday. I asked Bill if he could go ahead and get the two cars ready. He said yes. Got to the lot only to find out 1 car was sold and the other car had damaged. So I didn't understand why it was on the site. I picked out two other cars. One was sold and the other he stated was not in my price range. I tested drove two other cars. I found one I liked. The site stated the car was 25,100 however Bill came back with the numbers. He stated the price was 25,998. Car note 597 and taxes 1798. (Red flag #3) I told him how did the car was priced differently online, Bill stated that the bank can make whatever price they want for a car (never heard that before). I asked about the car note and stated I wanted to stay under or at 550 ( he said will you make good money so what is 47 dollar). Bill doesn't like to listen. He like to talk over people. I told you can't go back to the bank. He said cause this is what the bank said and we can't go back. I politely told him to listen to me as I am the customer. Bill kept stating that he the only program that can help me and just being rude. I left without purchasing a vehicle. I still don't understand if I had to stay within 25000 but you give me car for 26000. I don't trust him. read more

If you go hear do not trust what they tell you when it comes to financing. I told the salesman I did NOT want my credit ran multiple times. He assured me he would only run it once. Well looking at my credit report he ran it 5 times. The sales manager calls me and even after I stated what I was told and what was done he keeps asking for my credit score. I told him no I would not give him my credit score when I was not applying for a loan with them and that if my credit was an issue the sales employee should have called and told me prior to running my credit an additional 4 times. The sales manager then says well it's only a point per each inquiry. That is NOT the point. The point is I did not give consent and the fact that he was condoning and making excuses makes me feel bad for anyone else that went through this company. Go to any other car lot but I suggest that you stay far away from gates Honda in Richmond. read more

I dealt with Gary Settles in looking for a good used vehicle for my daughter. He was extremely helpful and responsive to my many inquiries, including taking more photos and checking specific items on the vehicles I was considering. He exerted no pressure to purchase, just seemed to be interested in making sure I found the right vehicle for my daughter. In the end, my daughter found a vehicle at a local dealer that I purchased for her. Afterwards, Gary Settles contacted me and thanked me for the opportunity to assist me, even though I made a purchase elsewhere. I think he and Gates Honda are stand up guys who you can trust. The dealership has a long-standing positive reputation that they protect by putting their customers' best interests first. read more

Had a wonderful experience getting my car serviced at Gates Honda recently. They got me in at the last minute, fixed everything quickly, and even found a few hidden coupons to use. Totally worth the drive down from Lexington!! read more