Stopped in to get info on a headlight bulb replacement and Stephen was very helpful. I've needed a…read morebulb for far too long. We stopped in Advance first and the guy in the there said I needed to take it to the shop hmmm ok.. I won't b back advance! Thanks Stephen for doing your job with excellence!!!

Bought brake pads and rotors in October 2022 it is now March 2023. They are grinding like I need…read morenew pads. I purchased more pads and rotors this morning. I had them installed and then took the used defective parts back to AutoZone. The idiot checking me out rang everything up and the refund that showed up on the credit card reader was $15 less than what I had paid. I questioned him on the amount, and he had no idea why there was a difference. He was wearing a gray shirt so I assumed he was a manager. The receipt states CSR # 22. The poor guy needs some training. I asked if he had a calculator and he said no....1) hes standing at a computer, 2) im sure he has a cell phone, 3) im sure theres a calculator in the store. I had to walk out to my car and get my cell phone in order to have a calculator to use. All this guy wanted to do was argue with me, but had no idea why the total on the credit card reader showed a significantly less amount than what was paid. I decided to proceed and signed the machine so that I could look at the receipt. Tax is not included on the amount that shows on the credit card reader, and this gentleman who I believe was a manager had no idea that's how it works. It would've saved him being nasty to me and quite a few minutes of my time if he had been trained properly. It's Richmond Kentucky so I wouldn't expect a whole lot more than that. Drive to Lexington and avoid the idiots in Richmond.

Our battery was dead and they were super helpful in testing it to confirm our suspicions…read more Recommended several replacements and then were quick to replace it there in the spot. Very courteous and thorough in the entire process. Appreciate the service we received and would go back again with anything else we need.

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This place seemed really unprofessional. I went in looking for a pretty basic roof rack accessory…read moreand spent several minutes looking without any offer of assistance. Parts are scattered throughout the store on the floor, completely blocking some aisles entirely. It seems more like someone's storage barn with shelves and aisles. When I asked the man behind the counter for assistance, instead of checking the computer, he pulled out a paperback parts catalog and spent several minutes thumbing through the pages, failing to check the index, before telling me he found only one such part priced at $250+ I did not buy it Found a superior product online at Cabela's in Lexington of all places for $100.

They sold My Wife and I a 2022 Nissan Rogue for 28,000 after everything. That is about 12,000…read moreupside down from out the gate! Was told by Bill after a year they would refinance for a cheaper interest rate if we made the payments on time. Well folks a year is up and now they are telling us that our credit score must be over a certain amount before they can refinance. When I thought about trad the vehicle I was told after a year of never late payments that we are so far upside down in the vehicle I would at least have to pay 10,000 up front if not more. I get a little money made but these people are absolutely ridiculous. now I'm stuck with a ridiculous high paymen for the next five years! they frigging lied like hell! Don't Make The Same Mistake I Did!!!!

I highly recommend NOT working with Bill Henderson or his colleague Les. They lie throughout the…read moreentire process. Nothing is what was promised. If they do mess up, you'll receive a call from Brian McMahan that will promise to fix the issue (after saying he and gates have nothing to do with Bill or Les, that they are their own entity). Then, he won't call you back or fix it either. Proceed with caution.

Last week, I bought a previously owned vehicle from Gates Ford. First, I want to compliment Rick,…read more the salesperson. He was easy to work with and not pushy. And second, Victoria and a young man in the service were extremely helpful. In fact, they were fantastic! Their focus was on resolving my problem, no matter how much time it took. However, the sales personnel need tutorial sessions about what different models can and cannot do. For example, how to activate voice commands on different Explorer models. They may not know about non-Ford products, but they definitely should know the features on newer Ford vehicles. If nothing else, conduct an internet search. The customer should not know more than employees of Gates. And finally, the Finance person should know which financial institutions have branches in Madison County. The person gave me incorrect information. A few years ago, I had a negative experience with Gates. This experience has been better, but it has not been excellent.

I have purchased 3 vehicles from Gates Ford in the last 15 months. The sales team is excellent, but…read moreVictoria Robbins is the rudest Service Advisor I have ever met. I will never buy another car from Gates Ford as long as Victoria is still working there.

They did really good at getting me in for a service during busy time. It did take some longer than…read morei thought. However they had to order parts and install. So you could wanna leave them plenty of time to work on it.

I had a 2008 beetle that started with a head problem and eventually had to be rebuilt. Spent 5,500…read morewith this dude and the car lasted another 10,000 miles because this place screwed up the rebuild. I HIGHLY do not recommend this business.

Our only vehicle was acting up and Roberto's crew was able to get me in despite his busy schedule…read more Considering our vehicle was brought in unexpectedly, Roberto was able to diagnose the problem and fix the issue. As this was our only vehicle, when he heard I would have to find a ride Roberto came and picked me up to go to his shop. The local Nissan dealership wasn't able to accommodate our vehicle the NV3500 (what dealership doesn't have the lift to cover ALL their vehicles?) and recommended that I take it to their other Nissan shop which meant I would have to pay to tow my vehicle almost 35minutes away. Also, Roberto and his crew is very willing to offer assistance and suggestions when you have a question. This place is a breath of fresh air in an era of unkindness and prideful people. You can tell they genuinely want to help.

Horrible customer service. They couldn't install a stereo that worked in my sister's car. She asked…read morethem to put the old one back in and they demanded $100 or they wouldn't give her car back. She called the police. The owner wouldn't even stay and deal with it, he left an employee to do it. Do not go here!!

Fantastic customer service!! The gentlemen I spoke with over the phone was SUPER respectful and…read morekind. They got me right in and fixed my stereo in an hour! He had originally told me what the estimate was and ended up not needing to do something they originally planned, and I ended up paying LESS than expected!! 10/10 would recommend.