The mechanic and owner is fraudulent he says he accepts Endurance warrty and if the warrty company…read morerefuse your claim he then wants to make up fictitious charges for the owner of the car, then he holds your car hostage, refusing to give it back, I highly suggest you do not do business with Chris at Custom Trans.

Dropped my car off they had my car for three weeks. They worked on it one day called me and said…read morethey got my car running once I got there. The car wouldn't stay running had to hold the brake the gas to drive it and they charged me $900. And had to tow it home

They ruined my car.then instead of fixing it they put on more parts that I didn't need.i took them…read moreto court for the cost of the manifold and converter.they owe me 13 hundred bucks.

Honest, Reliable, Dependable. Treats you like family and they do excellent work. My entire family…read moretake their cars here and we all live on the east side of Cleveland! I would recommend this shop to anyone who wants good auto work they can depend on! Tonya P. Cleveland, OH

Great communication throughout our experience. We thought our Forester Subaru was overheating…read more Knapp's got us in quickly and ran tests for us. They couldn't find anything wrong. It was refreshing to encounter an honest and professional car repair shop. They didn't add unnecessary charges or suggest unnecessary further tests. Dropping the car off the night before was very convenient for us. The waiting room looked nice and clean through we didn't stay. Their honestly will bring us back!

Awesome service! Great quality all around !! Very happy with services. Have used them for many yearsread more

I was out on the road alone and had a pancake tire occur. I didn't know what to do except call…read more tire where my husband had purchased before. Danny showed up with the tow truck within 15 minutes and had me in their office within 20. I walked in and everything all coordinated with my new tire ready to put on and my car on the within minutes. This office is run like a beautiful engine. They certainly know the meaning of customer service. I will only be using automotive for all of my automotive needs in the future and I highly highly recommend them. Thanks, and the guys out in the service for giving me the finest service I can imagine.

Bs tire service ever They charge me 40 for nothing they not even fixed my tire and I come again and…read morethey just put air on tire and today is third day I came an row and they said we are Reconigzed other hole in tire! and they cost me so expensive for new tire why they're not check the tire at the first time? don't waste your time and money at here!

It's been a few years since I've used them , but they were fantastic when I did . The last time I…read morecame in , I had asked how much it would cost to remove some paint traded in a minor accident caused by a senior citizen driver . I went there to get an estimate because she was going to pay cash for the repair to avoid risking having her insurance canceled . The technician took a look at it and said "I think that will buff out" and before I knew it he was running an extension cord out to my car and buffing out the damage . I was able to call the lady and tell her that she didn't owe me anything because of their kindness . When I have gone in for paid jobs, they've always been professional and worked with me and the insurance company .

The business doesn't practice good business practices. I was quoted a price and when I went to pick…read moreup the car it was $200 over my quoted amount and the only explanation was "the price is fair." I was told I would be given a cash discount that did not happen. Took the car in for front end damage and cosmetically it looks ok but now I have to pay someone for a wheel alignment. It seems if they were putting my front end back together and charging me over my quoted amount they could have aligned the wheels. I can't say I need auto body shops alot but I will not recommend any business that has bad business practices. I read the reviews and chose this shop based off those reviews, but the reviews don't reflect the service I received. Very disappointed customer!!

So , I waited a while to leave a review. I went there six months ago to get an estimate on two…read morelittle dents in my door. I was quoted $650 and was told it was because of the location of the dents and they had to remove the door and keep the truck overnight. I thought for $650 that didn't bother me that bad when they started to bother me again. I did a little bit of shopping and found a fella that did it for $250 and have the truck back to me looking perfect in an hour and a half. All I'm saying is you may want to shop around.

I had an accident with our 2015 Acura. which required…read morereplacement/work on the right passenger side, quarter panel, the passenger side, headlight and the entire front lower grill. I decided to take the car to Doctor Dent in North Royalton. Chris Shreve who is the owner of this Doctor Dent worked on my claim with me. He handled everything with the insurance company and did a fantastic job of repairing my car. When I went there to pick it up I was extremely happy regarding how the car looked. The color was a perfect match With the original color on her car, Chris and his team did a fantastic job. The customer service is awesome and the work they do is even better. I highly recommend taking your car there if you need auto body repair work.

Don't bring your car here! BEWARE: Willoughby Hills Auto Repairs erases engine light codes. They…read moreerased codes in my car and pretended that nothing happened. But didn't deny the wrongdoing when confronted. Tim the shop owner claimed that they did a relearn afterwards. But relearn is not the same as repair! The vacuum leak problem was totally ignored and the smoke test was not done. Tim insisted that I can safely drive with a bad oxygen sensor. Glad I didn't and God Bless AAA tow truck. Another shop corrected what WHAR neglected to do. Never again am I setting my foot in this shop and don't recommend it to anyone. I guess this shop knows how to take advantage of an elderly woman. UPDATE: four months ago (May 2025), this very shop did some work on my car and requested a positive review. I said OK but am unable to post it since I reviewed before and Google won't let me do it again. The shop then sent a link to my phone and I was able to post a positive review from a different gmail address. I am buffled how WHAR even knew my another gmail that I never told them about, and what else they know about me, and how they are going to use this knowledge. IMHO this explains how many positive reviews of this shop are posted. Don't take them for granted.

Willoughby Hills Auto was beyond amazing. Extremely professional and friendly. My car broke down on…read morethe way to Buffalo and not only did they squeeze me in in the middle of the day but they got me back on the road and out the door so I didn't have to wait until Monday to pick it up. Above and beyond service.

I have been going to Blackies since I started to drive. Chuck and Rick are awesome and honest! They…read morewill tell me is something was actually needing repaired or if it is something else! They don't over charge either! The best part is as a woman who mechanics often try to upsell or act like I need the work done ASAP, they are realistic and overall great guys to work with. I recommend them highly! Others in my family use their services as well!

Blackies transmissions took 6 weeks to Rebuild my transmission and new radiator, still was messed…read moreup same thing in a month, he took it back had it 4 months "said" he rebuilt a second time, I got it back and not even after one day was still doing hard shift and I had another place check it out and there was still anti freeze in transmission. I took him to court, I won $800.00 back out of my $2,200.00 I paid. He just had an attorney call me to offer only $600.00 . I said no I went to court and I accept that they didn't give me whole $2,200.00 but I want full what court ordered. He lied in court and still tring to rip me off what court ordered. The attorney said well it will cost you more taking him back to court to try to get your money, I said it will cost Blackies more since I will now tell all how his company is., he finally did pay what the court ordered, so I took it to ford so I could get my van fixed properly, I paid ford $200.00 to tell me I need a new transmission and radiator, they said the radiator looked to be the original one, so I paid blackies for a new radiator and he never put one in...so makes me wonder if transmission ever even got rebuilt since I got it back the same way I took it in to him. I wouldn't even recommend a bicycle be taken there for air. I have receipts for everything showing proof of all I said, even the papers from ford showing original radiator.