I called a few days ago because I had purchased a Groupon. I'm assuming it was the owner I talked…read moreto, he was extremely friendly and told me I could come in the morning on Thursday, no appt was necessary. So I went this morning and he was on his way out to an appt. He ran outside and asked if I could come back in an hour as he needed to get to this appt. I said sure and left. He was very apologetic but I get it, life happens and we all have things that pop up. I went back around 12:45 and waited a bit as there was another customer in the bay ahead of me. As soon as the other car was complete I was waived into the bay. I showed him the Groupon and I accidentally purchased the incorrect Groupon for my vehicle (I have a Jetta) oops so he told me he would honor that one and had me pull up Groupon to see what the cost would be if I had purchased the correct one. He just charged me the difference for the one I had purchased and the cost of the one I should've purchased. I know for next time. It's a small business with two bays. I think it's just him and one other employee. He's very nice and I like to support small family businesses. I was in and out pretty quick too. He told me my tires pressure was really low. Explains why my sensor came on. Yes I'm one of those women! Anyway I recommend J's oil change.

Great shop run by a stand up guy who will stay open late to help you out. Price location and…read moreservice all very satisfactory

I had a great experience with Kyler and his team. Kyler was professional and charismatic, and gave…read moreme a very enjoyable experience. I was in and out in a few minutes getting a quick oil change, and he taught me a lot about what i should be looking for the next time i get my car tuned up. He was honest about the urgency about which things i should take care of sooner rather than later, and did not present any pressure on me to make extra changes that I did not expect during my check up. 10/10.

This is a terrible place to take your car for an oil change especially if you are an older woman…read morewith limited knowledge of how cars work. I took my car last Thursday to the Take 5 on Broadview Rd, in Broadview Hts Ohio for a simple oil change. The mechanic told me I need coolant added. I said OK because I was trusting and figured he wouldn't take advantage of an olderly women. I am 72 by the way. So, after agreeing to this service at the cost of $145.99 ,I woke up the next morning to find coolant all over my garage floor. I immediately took my car by the Take 5 and after examining my car he said that he had damaged a gasket while putting the coolant in and could not fix and directed me to call corporate after he called his boss. This happened April 23rd So, I did that and was told someone would get back to me in 4-6. What, 4-6 days, totally unacceptable! She said ,nothing else I could do. You mean to tell me that Take 5 has that many claims against them that it would take that long, with no one to talk to about a rental car or anything. In my frustration and research I was able to find out the district manager in charge of my case so I emailed him multiply times I still have heard nothing. Meanwhile my car is sitting in the driveway leaking coolant and I am not supposed to drive it. This the worst company and customer service I have ever come in to contact with. Do not go to any Take 5 Oil's !! I really hope the CEO of Take 5 who I think is this Marc Graham as well as Danny Rivera who owns Driven Brands who owns Take 5 all read this and make some changes. Your guys run a lousy business and should be ashamed of yourself for treating your customers in this way. I should have heard back immediately from someone,at least to acknowledge what your own mechanic admitted to. I see you have over 1,000.00 shops all over the country and the plight of one old lady in Ohio doesn't mean much to your bottom line, but watch out! Words spread on social media!

I haven't been an active customer for about five years but when I was, they treated me very well…read moreand the pricing was fair; I had no complaints and wish they still worked on my cars. Give them a try! They made a great impression on me and it looks like they're still doing well by making happy customers.

Called this shop to inform them that I had two missed calls from this number. Bob then states he…read moredidn't call me, and is curt and dismissive about it. Well hey great for you Bob, but this number is calling me and you should look in to that because if I'm getting these calls, who knows who else is getting them. Rather than listening to me for helpful feedback, he says "look I'm not going to spend my time fixing this." And hangs up. I get it, maybe you're having a horrible day, but you should never treat any client or caller in this manner especially when they're letting you know of a potential problem that could lead to bigger issues from people like me who have no idea why they're getting multiple calls from your business. Shouldn't you want to fix that instead of dealing with a bigger headache and aggravating people in the process? Horrible customer service, horrible business acumen and an outright miserable person as the first contact for the business. If this is how they handle their operations, I'd steer clear unless you want to risk being treated like you're not worth their time. Posting the screenshot of the missed calls from your business and reporting your phone operations to the BBB. Thanks for your help, Bob. Now carry on with your miserable life.

The customer service is great, they are honest and answer all the questions and take time to…read moreexplain things.

Came just before a snowstorm started and they let me stay in my car for the oil change!! So…read morethankful for that; the staff was very kind and helpful and we were out quickly. Always check their website for coupons!

Only one tech working and one car ahead of me told me it would be a 30 minute wait. Nothing Jiffy…read moreabout this place.

Everybody is so nice here! Got an oil change. Answered all of my questions, and it was so quick.read more

The place to go for good real mechanical service the old-fashioned way. They're upfront and not…read morejust trying to make a buck.

Easy, convenient, clean. Get your gas then something good to eat, lots of menu items. Like a…read moresmaller version of Sheetz. Screen order or from their app. Got the friedchicken sandwich. Fresh, juicy, nice crunch, great flavor, made to order. Son got the krispy krunchy chicken tenders and biscuit. Also fresh and made to order. Another nice gas station food spot you need to check out.

Good service, helpful staff, clean and good hours. Also has full service deli. Highly recommend…read morethis business

If you are looking for a reliable and trustworthy auto mechanic Joe and John and their team will…read moretake great care of you! They have always been up front and honest with repairs, costs and expectations for when car will be ready! My entire family as well as friends I have referred all are 100% satisfied and would not go anywhere else! Nice to know there are guys out there that give you options to pick on what you can do for your budget and necessity! Thank you Chick's Automotive for being a great resource for Wickliffe community and surrounding areas!

Started coming here years ago after our longtime trusted mechanic retired (well deserved). It is…read moredifficult to find a mechanic team you can trust to be good, honest and fairly priced. John and his team are our new team. We take our entire family's cars, trucks. Vans and SUVs here now. As far as broadview heights for this quality work. While they won't up sell like a dealer, they will let you know of things they notice. Usually wearing hoses or dirty cabin filters. They give you the choice to do the work or not. Love the advice and willingness to work with us. Thank you John and team for the great work you do on our vehicles ranging from 2008 to 2024!!!