I have a rental in Stockton, and tenant mentioned the AC is not blowing cold, and the thermostat is not working properly. I found Ken on yelp. I asked Ken to replace the thermostat, which I bought a new one, and check the AC.He was quick to reply and communication was professional. On the phone, he said he would take a look and will call me if anything work will be needed.
Unfortunately, things didn't go as planned. I received no call from Ken at day of appointment. When I asked my tenant, she said Ken thought my thermostat was wrong, and Ken would be back the next day with the correct thermostat. Two days later, my tenant told me Ken had been working for the third days. At that point, I was finally on the phone with Ken, and he told me he had to rewired the AC, because the installation wiring was completely wrong. (I was really skeptical when he said that since the AC has been working perfectly for years.) He blown out two capacitors trying to fix it. At the end, he was unable to fixed it. He advised me to get a new AC.(a 2-ton unit at about 4K) He felt bad about not fixing it, so he discounted his three days of work to $420.
So I found another HVAC guy to come out to give me a quote for a new AC, he looked my unit, and quickly told me it is a simple problem to fix, and I didn't need a new AC. In his two-hour first visit, the other guy fixed my AC in two hours and charged me for $240. The AC is blowing cold. Then I found out, Ken was troubleshooting the wrong AC during his visit.
I was really disappointed. I told Ken what happened, and I was hoping he could consider giving me a partial refund politely, and he stopped responding to me. All in all, I think Ken was honestly trying to help, and that was probably unfortunately went to wrong path when he troubleshoot. I am sure there are people had good experience with him judging from other positive reviews. Maybe I just had bad luck. Lesson learned. read more