Called on a recommendation from a trusted neighbor and I wish I would have gone with someone else. We were given an hourly rate that they charge and expected to pay that, plus parts. Two guys showed up, looked at what needed to be fixed (5 min) then proceeded to tell us they needed to go get the parts. They were gone for an hour (even though there is a hardware store literally at the end of our street). When they finally came back, it took them 15 min to change out 2 outside faucets. When he showed us what we owed, they charged us for 2 hours worth of work. The guy refused to change the amount, knowing they were gone for an hour and only at our house for a total of 20 min. We called the office and the lady's response was "well we start charging you once they leave the office until they return". When we questioned why we weren't told that in the beginning, she just kept saying that's their policy and avoiding my questions. We explained that they guys weren't even here a full hour and were actually gone for an hour "getting parts", but refused to show us a receipt of where they purchased the parts. When we asked why they needed to leave for parts, when they knew exactly what they were fixing when we called, she said "they don't carry parts on the truck". When I asked, again, why we were not informed of this when we called initially, she continued to tell me "that's our policy". I've asked for the policy in writing and to speak to the owner, Kenny, and have called multiple times. I have yet to receive a callback from Kenny or Mark. The neighbor who initially suggested them said he had never been charged that way and had never been told that they charge like that. Kenny's plumbing is shady and not ethically run. Do not do business with them, as you will be overcharged and underserved.
Update: After a week of calling multiple times for the owner, I finally received a call from Kenny. After I expressed my concern and frustration with how he conducted business with us and the fact that we were never informed of how they ACTUALLY charge their customers, he all but called me a liar, yelled at me, continually talked over me when I would try to speak and finally, at the end of the conversation, said "you keep telling me the same thing, what do you want from me?". I told him he needed to make it right and the only way to do that was to refund me for the hour of "labor" he charged when his plumber was out "buying parts". He laughed and said "I ain't refunding you shit" and when I made him clarify that he was refusing to make it right and own up to the mistake HIS office staff made, I told him that my credit card company would be in contact. At this point, he became irate, screaming about suing me for theft of service and a slew of other things, then hung up on me. I reiterate, doing business with someone like this can only lead to trouble. I'm now adding security cameras to different parts of the outside of my home because I don't trust that even in a gated community that he won't vandalize my home. read more
