I asked the office manager about their dispute process, this is when Dr. Stoner walks into the front office and is defensive and rude when I ask him about my concerns. My first concern was why a treatment plan could not be developed before a cleaning as two months between a cleaning and procedure did not make sense to me as he said he couldn't tell me anything until a cleaning was done, but after two months my teeth would not be clean anyhow, so what was the reasoning behind this logic? My second concern was the billing for today's appointment as Medicaid only provides a limited amount of money ($500) annually and I would loose $200 of that $500 for today's less than 30 second look and no answers or plans to any of my questions or concerns. I then asked why he did not do a periodic oral exam, as described, but only looked at my cracked incisor for 20 seconds? His attitude during this conversation was very defensive and he was extremely rude, almost to the point of yelling at me.
I asked the office manager for a printout of todays billing as I would be filling a dispute with my insurance company and would not be coming back to his practice and she says why does it matter as benefits don't roll over which means I would have to use my 2021 benefits and it's not coming out of my pocket anyhow so why should I care? So they want $200 of my 2020 benefits for doing nothing today but looking in my mouth for less than 30 seconds and then want me to use my 2021 benefits for the same thing (nothing) they did today! At this point Dr. Stoner says, and I quote "Good luck finding another dentist that takes Medicaid, not many places do as people who are on Medicaid are all pains in the ass." I was shocked by this statement! A professional, licensed, established doctor just basically implied that people on Medicaid (poor people) are all horrible patients because they question the bill and treatments, or in my case, no treatment at all. As if all of us on Medicaid should just shut their mouths and don't question poor service.
I have been affected by covid and had to go on Medicaid and made today's appointment months in advance to use my 2020 benefits only to be billed $200 for NOTHING and then being told I am a poor person that is a pain in the Dr.'s ass and that I would have to use my 2021 benefits for what should have been done today!
In summary, I was not treated well by Dr. Stoner, he did not address the reason for my appointment at all, verbally harassed me, and did not perform the service's that were billed and I was discriminated against because I am on Medicaid. I was made to feel like I was less than nothing because I am on Medicaid, shame on Dr. Stoner. I was told he is retiring, which I feel is great for the community so no one else has to deal with his attitude of dealing with "poor people" on Medicaid that are a pain in his entitled ass. read more
