Dr. Randy Adams has to be the worst dentist in Richmond. If I could leave -5 stars I would. I…read moreshould've left this review back in like 2012 when he messed up my smile and basically wasted my 2.5 years of wearing braces. I was in his office, 2-3 months after I got my braces off, woke up with new gaps and this big crowns. His response was "your teeth were small so I had to space them out to fit bigger crowns on, they fit your face much better". Dude, who told you to do that? You think I wanted gaps? I just had braces for years. He doesn't listen, he just goes off of his opinion which is wrong. I HATE the fact that my mom brought me here as a child. One of my childhood friends also said he will never go to him again. If I were you, I wouldn't go to him, the dentist I've used in the last few years is amazing unlike Randy Adams. This is meant for Dr. Randy Adams (the older guy) specifically.

The doctors here are knowledgeable, the staff is the reason for the poor review…read more There have been many issues over the years with this office but what happened today was ridiculous. There is limited parking this office provides to patients, on arrival all of those spaces were taken. There was no street parking and so I parked behind the building where there was more than enough space. Moments later I was asked to move because it's for staff only. THERE ISN'T THAT MANY PEOPLE WHO WORK HERE. There were still 6 spaces open for staff to park and this was at 2PM and the office closing time was at 5PM. Everyone should be at work by then if not getting ready to go home, but maybe they have a night shift I can't say. If you know, as a company, your location offers limited parking, why schedule so many patients at one time? Customer service goes a long way. Total time parked for appointment was 17 minutes. Doctors: Five Stars Staff: One Star (You'll be tested- and I fail EVERYTIME!)

If I could give zero stars and report this business I would…read more I had a 9am appointment. Probably 10 other patients were taken before me/my son. They didn't take us back till 10am. The equipment was old/dated. The office, dirty and run down. No private rooms for HIPPA compliance. The dentist was extremely forceful with my son. I have never in my life heard him scream and cry like that before. The dentist just says they all cry like that. Just hold him down. I left, I didn't agree with his care, or treatment recommendations. We went elsewhere, where the dentist didn't hurt my child. Be wary of this practice.

I ended up here with a tooth I needed extracted because I was in so much pain and my dentist…read morewouldn't pull it. We were here a little before open and the first in line. The security guard let us know the urgent care may not be open due to lack of students but we'd see what we could do. We got in and urgent care wasn't open but when I explained what was going on, they told me to check in and see if oral surgery would take me. As I went to do that, a doctor came out and said oral surgery would be taking extractions for the day but that was all. I checked in and they had me back in a chair within 30 mins tops. The receptionists were so nice and when I was doing my insurance and paperwork, the receptionist even said she didn't know how I could joke with the pain I was in and she hoped they got me taken care of soon. The nurse that took me back was so so kind. She asked if I was sure I didn't want to save my tooth since insurance would pay for it but when I was in tears from the pain she said she understood. The dentist pulling my tooth practically knew what tooth it was before I gave any info. He was very knowledgeable and had good bedside manners. Everything was done in about 20 minutes once the questions and history were done. I will definitely be switching to their practice as a patient because everyone was absolutely so kind and helpful. I feel a million times better, even with being a little sore from an extraction of a molar. They let me take a photo of the tooth too which, as a healthcare worker, the medical photos are always fun for me.

The student was nice enough, but the instructors do not care. I kept being charged more than the…read moreestimate for substandard work. The student and instructor spoke primarily in a foreign language and I never knew what was going on, as they didn't bother to inform me. I kept showing up for appointments not knowing what procedure they had planned or how much it would cost. They are militant about payment, threatening to cancel appointments if payment is not made immediately after services are delivered, even if you are in bad shape from the procedure and have a hard time concentrating on financial matters. I was on my way to an appointment, planning to pay for the previous days appointment before my scheduled appointment, but they made me pull over on the side of the road while driving to pay immediately or have the appointment canceled. My local dentist apologized for the work done by VCU after looking in my mouth. He then adjusted the temporary denture so that it didn't cause me pain and draw blood if I attempted to use it. The instructor had refused to fix the problem as he 'only dealt with one problem at a time' and he had to remove some spicules. I had to have spicules removed by them and the local dentist I hired, who said he had never seen so many spicules sewed up in someone's gums. There were 22 spicules that had to be removed over a period of two months. They shattered my teeth and left the pieces in my gums and sewed them in. They ground down one side of my jawbone and did not even it out on the other side, so now any plate sits on a pivot point and cannot be glued in place, because as soon as any pressure is applied, the plate comes loose and falls into my mouth. I will have to pay for another surgery to fix what VCU dental did to my mouth. They promise you good work for a reduced price, but I received substandard work for nearly the same as a good dentist. The instructor should have been there to monitor the procedures, but he was absent for 99% of the work, only showing up to make the student nervous and make disparaging comments to her. I don't blame the student, as she was completely let down by her instructor. My experience informs me that the instructirs at VCU dental don't want to be there and don't care about the work being done. They don't even bother to speak English, to allow for understanding of the patients who visit. If you have an emergency, perhaps it is worth it to visit VCU dental, but otherwise, don't let them permanently damage your mouth with poor behavior and insult you with claims of non payment. Just avoid the place completely, if you can. When you go to an independant dentist, look attheir certificate and make sure it doesn't say 'VCU Dental''. If it does, go somewhere else for your own health.

The nurse staff is great . They work hard a quickly I would recommend however you pay for parkingread more

Every time I came here I waited a minimum of two hours to be called back. The office is dirty and…read morethe dentist only speaks to the staff, is always running late, and doesn't remember anything from your chart. The last time I was there the dental assistant tried to sell me her own brand of teeth whitening strips. Would not recommend to anyone.

Parking is relatively easy in the garage although it took me almost 10 min to find a spot so I…read morerecommend arriving early. Navigating to the office for my appointment was easy and staff along the way provided guidance.