Avoid This Dental Office at All Costs…read more I'm writing this to warn others before they go through the nightmare I experienced. I trusted this practice because my daughter recommended it, and I regret not doing my own research. From the start, there were red flags, but I pushed forward anyway because their billing department was surprisingly efficient and had everything pre-approved. The dentist, Dr. Alexander, also had much more availability than others, which should've been a major warning sign in itself. Unfortunately, this turned out to be one of the worst decisions of my life. Dr. Alexander Simon, (or vice versa he has 2 first names) without a doubt, the most careless, heavy-handed, and clumsy dentist I have ever encountered. Despite having a good support staff, it's clear he's a micromanager who insists on doing everything himself -- even routine cleanings, which were the roughest and most uncomfortable I've ever experienced. He overbooks appointments, rushing back and forth between patients with little care or focus. I learned later that this is because when he's not here, he practices dentistry in India, squeezing in as many appointments as possible before leaving. During my implant process, I felt more like a test subject than a patient. He was abrasive and dismissive throughout the procedure, even laughing while I gagged and choked on water he flooded my mouth with. I was in visible discomfort, and rather than showing concern, he found it amusing. He repeatedly pressed metal tools against my lips with no delicacy or consideration. Once the anesthesia wore off, I was in excruciating pain that lasted far longer than normal. I later discovered that he had gashed my gumline, making it extremely painful to eat or even drink water. When I brought this up to him, he laughed again--like my pain was some sort of joke. I even asked if he'd like me to try it on him so he could understand how it felt. Despite the trauma, I continued with the implant procedure because I had already paid and assumed it was too late to change providers. About a year later, the implant started coming loose and causing severe pain. I didn't want to go back, but most dentists wouldn't see another doctor's implant patient, so I felt stuck. When I returned, Dr. Alexander Simon refused to take any responsibility. He blamed my pain on teeth grinding--something no other provider has ever diagnosed me with. I reminded him that he had gashed my gums previously and insisted he shouldn't bill my insurance again for a problem he likely caused. He casually offered to "work something out," as if that could undo the damage he'd already done. I didn't care if he offered to fix it for free--I wouldn't trust him with my mouth ever again. What's worse is that I later filed a complaint with the dental licensing board, only to find that someone else had experienced *the exact same issue*--a gashed gumline caused by this same man. It's unbelievable and infuriating. Now, because of Dr. Alexander's negligence, I need gum grafts and a completely new implant. My insurance won't cover it because they already paid once. Meanwhile, he had the audacity to bill my insurance again just for seeing me--even after everything. I'm furious, heartbroken, and honestly traumatized. I truly hope this man loses his license. No one deserves to experience this kind of incompetence and disregard for patient welfare. Please don't make the same mistake I did. Do your own research, listen to your instincts, and stay far away from this practice.

I have been a patient of Dr. Simon since 2021. As someone who has historically "dentist hopped" due…read moreto unpleasant experiences, I have enjoyed my experiences with Dr. Simon and his staff greatly. He ties for first place in my top 2 dentists ever. The staff is always friendly, compassionate and thorough. Having a great dental team ensures that I keep faithful to regular 6-month checkups. I cannot recommend this practice more!

*This is a review for my experience back in 2014 before becoming a Yelper. I found a Pen that I…read moregot from that office and it actually brought me some fun memories (of me getting my wisdom teeth removed). After getting my first real job and getting the benefits and funds to (finally) take care of myself. The one thing I wanted to get done ASAP was removing my wisdom teeth. All 4 of mine had grown in, luckily straight up, and didn't cause me to get them out sooner than expected. I was referred to this location and from what I remember, was an easy process. I made the appointment, went to it and told them what I wanted. They gave me the process/plan/billing of what it would be to get that procedure done. I remember meeting Dr. Harris and just saying "Please get these extra teeth out of my mouth. I have too many and I want them out!" haha. The front desk staffs were super friendly and helpful with any questions that I may have had. Day of surgery: My boyfriend (now hubby) was the driver who got me there and home after the surgery. When I got there, I signed my forms, and was brought to the back. They gave me some medicine that knocked me out and then woke me up when it was all over. I seriously thought it was maybe 30 mins or an hour. My husband still to this day told me that it was no more than 10-15 mins. He said he was just getting cozy on the waiting chair and just got mid-page of an article until they call him back to come "Pick me up". I "supposedly" kept telling the staff and Dr. Harris "Thank you" while they were doing the finishing process and got me into the car. No more than the weekend, my mouth healed great. It was so crazy feeling those crazy holes of the missing teeth in my mouth. At the follow up, Dr. Harris checked my mouth/gums...everything looked good. I couldn't help but ask if I could give him a hug. He really helped me out with the removal of my wisdom teeth and I highly recommend him to those who wish to get their wisdom teeth out! He was really awesome (AND great at his job!), staff were super friendly and helpful. Thanks Dr. Harris!

I've been to Dr. Harris twice to get my wisdom teeth out on 2 separate occasions. Him & his team…read moreare great! I was referred the first time by a previous patient I interned with. This second time I had minimal pain and downtime. They're practicing social distancing -- masks required, hand sanitizer, minimal patients in the office at the same time. Before you go under (if you get sedation), they have a playlist going on the TV for you to enjoy. My experience was great.

They performed 2 gum grafts and did a wonderful job. Quick recovery time. Everyone is…read moreprofessional and knowledgeable.

Professional and extremely talented and knowledgeable. The office staff and technicians are…read morefriendly and helpful.

Professional Staff listened and guided me to an optimal outcome as I had been remiss in setting up…read morean appointment.

At Beautiful Smiles by Dr. Jill Bussey - they have provided full-service family care for my…read moreimmediate and extended family for 20 years. Our children are now ages 18 and 14 without any cavities. I have utilized all of her services and am happy I did not have to travel to Los Angeles, CA for the "Rodeo Drive" beautiful smile I have. The office is immaculate, and they only use the most up to date & state of the art technology. Dr. Bussey is very gentle & honest. Thanks Dr. Bussey for all excellent referrals to all specialists for orthodontic and oral surgery needs.

I am so grateful I found this practice . I moved from California and have been a patient now for…read moreabout a year and a half dr gray is amazing I don't think I've ever been to a dentist and had no pain from beginning to end. The staff are very pleasant. Madison is great. They're very cooperative and accommodating with billing but most importantly as an immuno compromised patient they take great care to protect my safety and make sure that I am comfortable and safe so I'm very grateful for the excellent care that I've been receiving so far and I'm sure it will continue.

Yesterday, my wife and I had our first visits at this friendly, well-run facility. Sam greeted me…read moreand guided me through the on-line forms, helping me with a part that she knew from experience would be tricky. Our hygienist Katelyn was thorough, professional, and friendly and had a great deal of feedback and information. Dr. Booth was warm and knowledgeable and took her time answering my questions. We are happy to have found such a wonderful place for dental care!

I love Dr. Bigelow, Audra and the entire staff at Midtown Richmond Dentistry! Dr. Bigelow has a…read moregreat sense of humor and has "dad joke" cartoons hung on the ceiling so you have something to look at while you are getting your teeth cleaned! They have also been great about getting me in for emergency appointments...one time I cracked my tooth and they moved their schedules around to fit me and get me fixed up! Highly recommend this dentist office!

Had my first experience with Dr Bigelow and team this week for a new patient appointment/cleaning…read more Before my appointment, Kristie was helpful with coordinating the new patient forms and obtaining records from my previous dentist. The office is in a newer space off of Staples Mill by Amigos. It is very bright, clean, and modern with ample parking. The staff were very welcoming, polite and professional. Rose, my hygienist was wonderful. She explained everything she was doing prior to beginning, was gentle, patient and friendly. I definitely want her to take care of me for my next appointment. Dr Bigelow popped in once Rose was complete to introduce himself and check my teeth as well. He had a great positive attitude, seemed like a nice guy. Didn't spend much time with him to elaborate further. Overall, I would definitely recommend this practice to those looking for a new dentist!

I was very impressed with this practice. I was very concerned about my appointment and I've had a…read morelot of dental work done, so I was not comfortable at first, but this was a good experience. (If, having a tooth pulled can be good) I've had lots of dental work done by lots of dentists, but this doctor was one of the best.

I'm a patient person. I understand things don't always go according to plan. I don't leave 1-star…read morereviews. I also don't walk out of businesses outraged. Today I did both at Tulips' Chesterfield office. I would have liked to have had the opportunity to bring my elderly mother to meet one of the periodontists, but didn't make it past the blonde receptionist that was full of attitude. Immediately upon giving my mother's name, she stated very rudely that they wouldn't be able to see her today, and that I would just have to take today's appointment time to complete her paperwork and schedule another appointment. After I made personal arrangements to travel in from out-of-town while quite sick myself to get my mother in from her nursing home for some complex dental care, and after taking time off from my 3 national businesses to get her there, and after calmly explaining to the receptionist that their website was down last night when I tried to pre-fill their patient paperwork (checked 4x last night), she proceeded to cop a disdainful attitude with, "Well, THAT's why we send you the links well in advance. YOU'LL just have to complete the paperwork now and come back ANOTHER time when WE can fit you in with an appointment." No apology for their website being down, no acknowledgement of the hassle we'd gone through to get my mom there. COULD. NOT. HAVE. CARED. LESS. Considering the procedure my mom would need to have would probably cover half or most of the receptionist's salary, I'm surprised that they have this person out front. The periodontists may be excellent - but we'll never know, because we'll be taking my mom's business elsewhere. God only knows how much business the person out front is costing them.

Dr. Ursla Klostermyer is amazing and so caring at her job. After I had a poor experience with a…read moreprevious dentist, her and her team worked with me to get my money and dental coverage back so that she could take the time to get my implant perfect, without me having to worry about financing a whole new tooth without the help of insurance. Her recommendations and expertise did more than just help my implant tooth; she took the time to fix adjacent teeth and I have never felt better about the aesthetics or feel of my teeth!!! She is so talented and experienced, and it shows! I never felt rushed, appointments were never months out, and she always is there when you need her.

Had the best experience with Dr.Franziska. Best Ever! Everyone was so friendly and patient with me…read more I 100% recommend this place!