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    Kenneth B Frostad, DDS, MS

    3.5 (2 reviews)
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    11 years ago

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    Pebble Beach Dental - https://www.pebblebeachdental.com/

    Pebble Beach Dental

    4.6(84 reviews)
    0.4 mi

    As I am reading through these other reviews, it makes me wonder if there isn't some type of bad…read morereview sabotage going on. I have heard that happens so hopefully my honest review can help others fairly evaluate this business. Since my last review in 2022, I have gotten 4 implants at Pebble Beach Dental. All the work to achieve this was completed by Dr. Erickson. I am a private pay customer, and I have appreciated the payment option provided by Pebble Beach Dental. I just returned home from my bi-annual cleaning, and my oral health is good and stable. I have had bridges removed as the anchor teeth failed and after a time of healing two implants on either side of mouth have been placed. The ability to eat and chew without pain has vastly improved my quality of life. I am really surprised by the negative statement made about the office manager, Stephanie. We have met and spoken both casually and around business over the last 4 years and never have I experienced anything remotely as is being said in these reviews. She is neither petty, dismissive or unprofessional to me nor have I seen her be that with other patients. One would think that if that were her behavior, I would have experienced it as well in this length of time. Something I believe strongly is that no one can make me feel anything. Depending on my perspective and my own state of mind is how I will receive and reaction to any given situation. Please do not these negative reviews prevent you from seeking care at this business as it is at the top of the scale in terms of ability, character, and quality.

    I have had the pleasure of being a patient with Pebble Beach Dental. Dr. Atherly and staff are…read moreamazing and caring! I had interviewed several Dentist before deciding to have a whole mouth Re-do. I chose Pebble Beach Dental, my travel time to get to their office is 1.5 hours and well worth it. I am so happy with the results. Stephanie(Office manager) is very thorough with any billing questions regarding Care Credit. She will explain as many times as she needs to help you understand the process and is very attentive to your needs. I enjoy all the staff members as well. YES, i continue to travel 1.5 away for my cleanings every 6 months, and will continue to have Dr Atherly as my dentist. Thank you Pebble Beach Dental for my Beautiful smile!!!

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    Pebble Beach Dental - Https://www.pebblebeachdental.com/

    Https://www.pebblebeachdental.com/

    Pebble Beach Dental - Https://www.pebblebeachdental.com/

    Https://www.pebblebeachdental.com/

    Pebble Beach Dental - Https://www.pebblebeachdental.com/

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    Https://www.pebblebeachdental.com/

    Capitol Periodontal Group

    Capitol Periodontal Group

    3.4(43 reviews)
    5.4 mi

    BEWARE: The front office & billing staff is passive aggressive and impatient (screenshots for…read morereference). I was referred for a gum graft and paid $1.4k out of pocket on the day of surgery. A billing staff member who identified herself as Erin told me that my primary insurance (Delta) had overpaid and the insurance company typically refunds the credit to the patient. When I contacted my primary insurance, they told me this does not happen. I was then told by the same billing staff member that the office - not the insurance - would be issuing the refund, contradicting what I had previously been told. During this process, I received a voicemail from them instructing me to stop contacting my insurance and let the office "handle it" as that would be "in my best interest"?? When I asked for an invoice or itemized statement to understand the charges and credit on my account, I was told that invoices are not provided. And to top it off, I have to get 2/4 teeth revised (without IV anesthetic which the office will not cover) because half the gum graft was unsuccessful.

    My disabled husband has been visiting this office, and we have encountered difficulties with the…read morefront office staff, who have been less than courteous. He missed two appointments this year due to health and medication he is on, and upon realizing this, he proactively called to apologize and even offered to pay for the missed sessions. The staff assured him it was fine and expressed understanding and rebooked him to come in today at 9:30am. Today, when he arrived for his scheduled appointment, he was informed that it had been canceled, and that a message had been left for him. We did not receive any messages or missed calls from them. He told the receptionist that and her reply was "OH" that's all she said like she knew they didn't call him. When he attempted to reschedule, he was informed that due to the previously missed appointments, he would need to pay $200 upfront for the next session. ODD why didn't they say that before? Makes no sense to us. The demeanor of the staff during this interaction was unprofessional, as it appeared that today's visit was intentionally scheduled as a sort of payback for his previously missed appointments, they never intended to see him and planned to waste his time just to tell him that and smirk while doing so. Not a great way to treat a patient. So unprofessional.

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    Capitol Periodontal Group - Since we are in a medical office and confidentiality is highly critical  this is the only photo I could take.

    Since we are in a medical office and confidentiality is highly critical this is the only photo I could take.

    Capitol Periodontal Group
    Capitol Periodontal Group

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    Citrus Heights Dental - TMJ Treatment, Citrus Heights, CA

    Citrus Heights Dental

    3.0(146 reviews)
    1.8 mi

    I will say Dr. Will is an amazing doctor, he and his team go above and beyond to ensure comfort and…read moreprovide the best options for our dental needs. My wife and go to Citrus Heights Dental exclusively and highly recommend them to anyone. I've never been more comfortable going to the dentist and I am very happy to call this place my favorite of all time. Thank you Dr. Will and Team!

    HEED MY WARNING! I went to this place after my friend recommended them. I was having tooth pain,…read moreand they found an infection in one of my molars and scheduled an extraction. Luckily, on the day of the extraction, my face was swollen from the infection and they wouldn't do anything until the swelling went down. By that night, I was in so much pain I ended up in the hospital where I was kept for three days fighting off a facial cellulitis infection. While in the hospital, I learned that the infection was NOT in the tooth that Citrus Heights Dental had targeted for extraction. It was actually the tooth NEXT TO the tooth they planned to pull! Thank God for that infection. It was a horrible experience, but at least I didn't lose a perfectly healthy tooth! I never went back to that place and I never will. My advice: get a second opinion and save your precious teeth. You're welcome, in advance. ​​​​​​​​​​​​​​​

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    Citrus Heights Dental - Dentists in Citrus Heights, California

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