I came to this office specifically looking for a cosmetic dentist because I was very concerned…read moreabout the appearance of my teeth. During my initial consultation, Dr. Collins repeatedly asked why I was there if I already had a dentist. I explained multiple times that I wanted someone focused on cosmetic work because aesthetics were important to me, but she continued questioning me in a way that felt dismissive and strange.
Unfortunately, the actual dental work reflected the same experience. I had bonding done, and one tooth was shaped incorrectly and angled downward instead of following the natural upward curve of a smile. The other bonded tooth had a rough surface texture that didn't feel properly finished.
I also had a crown done, and when the permanent crown came back, the shade was dramatically darker than my surrounding teeth. It was noticeable enough that I immediately raised concerns. Since I had already waited the standard two weeks in a temporary crown, I asked whether the remake could be expedited. I was told yes, but that didn't happen. It has now been about a month in a temporary crown for what should have been a two-week process.
What was most frustrating was the response to my concerns. When I explained that my bite felt off and I could no longer properly bring my top and bottom teeth together to bite things normally, Dr. Collins dismissed it and told me that I "shouldn't need to do that." Regardless of the example I used, the point was that my bite no longer felt functional or natural. Instead of feeling heard, I felt brushed off.
At this point, the experience has been disappointing both cosmetically and professionally. I'm updating this review after today's appointment depending on whether the replacement crown is finally correct.
***Updating my review after today's appointment because the situation became significantly worse.
First, I realized after arriving that I had accidentally written the wrong dentist's name in my original review. The dentist I actually saw was Dr. Collins. When I noticed her name on her jacket, I clarified that I wanted to correct the review so the right provider was identified.
She asked if I had a good experience, and I honestly told her no. She then asked what my experience was, and I offered to show her the written review on my phone since I had already documented everything in detail. Her response was, "Oh wow, I'm not reading all that." Then she asked me again to explain my experience verbally after dismissing what I had already prepared.
After that, I laid back in the chair and she started tugging on my temporary crown for quite a while. Before this, they had already shown me the replacement crown and had me compare the color against my teeth. I said it looked okay to me and asked for her professional opinion since she is the dentist. She agreed it looked fine.
Then suddenly, after already handling my tooth, she asked, "Are you sure you want me to put this crown on?" I was completely confused because I had taken time off work, confirmed earlier that morning that the crown was ready, and drove out there specifically for this appointment after already waiting a month in a temporary crown that was only supposed to be on for about two weeks.
At that point she said she was refusing to place the crown. I became frustrated and did raise my voice and curse, because I genuinely could not understand why I was being denied treatment after everything that had already happened.
We went to the front desk area where I began recording the interaction for my records. During the conversation, Dr. Collins reached toward my phone and stopped the recording.
I was initially told they would still complete the procedure, so I sat back down and waited again. About 10 minutes later, another staff member came in and informed me that Dr. Collins refused to do the crown placement and that I needed to leave.
The front desk employee explained that because the service was never completed, they would not bill my insurance and would stop the claim from processing. I also requested written documentation of what occurred for my records.
What bothered me most was that even after refusing treatment, Dr. Collins came back over while I was speaking privately with the front desk employee and said, "It's not my fault your tooth came out a different shade." At that point I explained that the shade mismatch was only one of several issues I experienced throughout this process.
So now I am left with a temporary crown that has been in place for about a month, after it was already tugged and loosened during this visit, and I now have to figure out how to start over and find another dentist to complete the work properly.
The only positive part of this experience was the front desk staff member who remained patient, calm, and compassionate throughout an extremely stressful situation.
