Dr. Ash Vasanthan and team were all top notch from start to finish…read more I was nervous about the procedure, but they explained every step of the process and made me feel comfortable about it. They were always so welcoming when I stepped in and were always thorough before and after the surgery. Thanks Dr. Ash and team!

Wasn't informed ahead of time of a consultation fee of close to $200 even though insurance was…read moreprovided ahead of the appointment date. No mention of it the day of appointment and just got a bill weeks after the appointment. Pretty dishonest way of practicing. Other dentists/medical professionals usually inform you of costs or if insurance doesn't cover something before hand.

I've been with him for about a decade…read more If I had seen him a decade before that, I would still have my original teeth. There are cheaper dentists, but in the long run, he will do what's right. He cares, and is a professor of Dentistry. You are dealing with the best, and he sent me a prosthodontist with the absolute state of the art technology. If you want the best, he's your man. Bob Comarow

I have been having dental care with Dentist Ahmad. I had gum issues with several teeth. Dentist has…read morebeen very caring in my work and care. I now am looking at healing and having my dental implant. It is hard to not smile freely. I will gladly be there soon. The staff are friendly and supportive. No doom and gloom. I would gladly and honestly recommend Dentist Ahmad for dental procedures. Thank You B. North

BEWARE: The front office & billing staff is passive aggressive and impatient (screenshots for…read morereference). I was referred for a gum graft and paid $1.4k out of pocket on the day of surgery. A billing staff member who identified herself as Erin told me that my primary insurance (Delta) had overpaid and the insurance company typically refunds the credit to the patient. When I contacted my primary insurance, they told me this does not happen. I was then told by the same billing staff member that the office - not the insurance - would be issuing the refund, contradicting what I had previously been told. During this process, I received a voicemail from them instructing me to stop contacting my insurance and let the office "handle it" as that would be "in my best interest"?? When I asked for an invoice or itemized statement to understand the charges and credit on my account, I was told that invoices are not provided. And to top it off, I have to get 2/4 teeth revised (without IV anesthetic which the office will not cover) because half the gum graft was unsuccessful.

My disabled husband has been visiting this office, and we have encountered difficulties with the…read morefront office staff, who have been less than courteous. He missed two appointments this year due to health and medication he is on, and upon realizing this, he proactively called to apologize and even offered to pay for the missed sessions. The staff assured him it was fine and expressed understanding and rebooked him to come in today at 9:30am. Today, when he arrived for his scheduled appointment, he was informed that it had been canceled, and that a message had been left for him. We did not receive any messages or missed calls from them. He told the receptionist that and her reply was "OH" that's all she said like she knew they didn't call him. When he attempted to reschedule, he was informed that due to the previously missed appointments, he would need to pay $200 upfront for the next session. ODD why didn't they say that before? Makes no sense to us. The demeanor of the staff during this interaction was unprofessional, as it appeared that today's visit was intentionally scheduled as a sort of payback for his previously missed appointments, they never intended to see him and planned to waste his time just to tell him that and smirk while doing so. Not a great way to treat a patient. So unprofessional.

Staff lacks works ethic in regards to answering questions appropriately for the patients.read more

Wonderful dental group. Super friendly and helpful. Wonderful hours to accommodate your busy…read moreschedule or an emergency. Shout out Dr. ROUTSONG squeezing me in recently on an urgent matter. Quickly diagnosed what was happening to me and prescribed much needed meds. Kind and compassionate help. Thank you !

They took advantage of me and bullied me. I was charged for an appointment almost almost a year…read moreafterward, due to their inability to handle billing correctly. Since so much time had passed, my insurance was no longer proving coverage. This clinic hid their staff member's mistake and made me pay for it, which seems like it should be illegal. When I wished to have a meeting to discuss the issue, they began to send me threatening comments via mail.

Dr. Arora & Debbie made me feel very comfortable going into a handful of procedures. All of the…read morestaff is extremely nice. I highly recommend Dr. Arora.

He may be a great periodontist but the lady answering the phone acted put out talking to me. I…read morealways believe the person you have answering your phones should have great customer service. Makes a huge impact on first impressions.

I called this office three times to confirm that they accept my insurance. I spoke to 3 different…read morepeople. They all confirmed that they accept my insurance. When I got there for my appointment, they told me they couldn't see me because they don't accept my insurance.....???? Front office staff is incompetent.

Total Ripoff - I'm wishing I had read the reviews before going here…read more I have had 2 or 3 root canals previously and the total cost was around $1500. They said the cost was $3900 but "I have great insurance" and my cost was over $980. The procedure took 30 min. They charged for things that should have been standard as part of the treatment. During the procedure, the assistant was checking his texts on his watch and they were just chit-chatting about personal stuff. It was very unprofessional. The whole experience felt awful. In the past, the endodontist was very careful and used a file to gently extract the root tissue, he drilled most of the time. I am really concerned that he may have damaged the root and/or cracked the tooth. It is nearly 3 weeks later and I'm having intermittent pain when I chew.

Quite literally the worst and most rude customer service I've ever experienced when trying to…read moreschedule an appointment. If the front desk staff are any indication of the level of service - run away from these folks.

I had one of the most stressful and upsetting medical experiences of my life at this dental office,…read moreand I feel obligated to warn others. From the beginning, I was quoted one price for my exam and procedure, only to later be charged more due to an "error" on their part. That error somehow became my responsibility to pay. I was already in severe pain and felt completely trapped--waiting another week to find a different provider was not realistic. I made it clear that I did not want to be put under sedation. During the exam, the doctor probed a severely painful tooth with no Novocaine and pushed all the way into the root pocket. The pain was extreme and unnecessary. Because I reacted to that pain, I was then told the procedure would not be done unless I agreed to sedation. This was frustrating, especially since I've had far worse and more abscessed teeth treated in the past without sedation. After a full week of agony, I felt I had no real choice and agreed to sedation simply to get the tooth removed. What happened next was terrifying. After I was sedated, I was later told directly by the dentist herself that I had "overdosed on fentanyl." I was told Narcan had to be administered because I stopped breathing, and an ambulance was called to ensure I was okay. I had previously disclosed that I have sleep apnea, which increases the risks associated with sedation and should have been handled with extreme caution. Even after the procedure was completed, I was required to remain in the office for what felt like at least half an hour because they were unable to get my blood oxygen levels back to a safe or reasonable range, and my oxygen saturation was floating dangerously low. Despite this serious medical incident, I was then charged to be sedated a second time in order to complete the procedure. When I later attempted to discuss the overcharge and the overall situation with the office, one of my calls was abruptly ended. When I called back and spoke with Nora in billing, I was met with defensiveness, blame, and a complete lack of empathy. I tried to calmly explain my frustration with being overcharged for an incident caused by their own error, but the conversation was repeatedly turned around on me. I was told it was my fault and even told that I had not overdosed--despite that being a direct statement made to me earlier that day by the dentist herself. There was no attempt to work with me on the bill or acknowledge the seriousness of what I had gone through. Because of this office: I was overcharged I was subjected to unnecessary pain I was sedated against my initial wishes I stopped breathing and required Narcan I was charged again And I was treated dismissively afterward At no point did anyone attempt to acknowledge the seriousness of what happened or work with me on the billing. This experience reflects poor medical judgment, unsafe sedation practices, unethical billing behavior, and a complete lack of empathy. I strongly urge anyone--especially those with sleep apnea or concerns about sedation--to seek care elsewhere. No patient should stop breathing, be revived with Narcan, blamed for it, and then billed extra.

We're traveling and plan to relocate to Roseville. While in Fremont I broke a tooth at the neck…read moreand saw a dentist that temporarily put goo on it. I called BCBS for a list of oral surgeons in Roseville and this place is clearly the best reviewed. After being referred by the dentist in Union City I spoke to Kim at length and she explained the process and answered all my questions. I am really pleased with her service for a potential patient. We set an appointment for 31 July and though dentists are shy of people's wish list I'm looking forward to a professional likely pulling a tooth and starting an implant procedure. I'll update this as time goes on. The consult went well 31 July with scans, timeline and cost (be prepared even with insurance) explanations and prescriptions sent in. Veronica was clear with her instructions for the scans. Dr. Kuo and numerous staff members I've lost count of did all they could to make things clear. So the day after my consult I'm here for the extraction and implant. I'll update again after the procedure. So the extraction, grafting and implant went very well and my nervousness decreased substantially after the locals and because of the staff. Dr. Kuo has talent. From engineering and woodworking I'm a good judge of precision and this implant is as centered as a precision machine could do. It's looks like art.

The best dentist team in town! I love the friendly staff and the sweetest gentle doctor. They take…read moresuch good care of me, I am not a fan of visiting the dentist but the team here makes me so Comfortable that I actually enjoy my visits.

Just had a dental cleaning today, my visit was most exceptional. My hygienist Stephanie is always…read moreamazing. She is gentle and very detailed with her work, I know my teeth are clean as they can get. Stephanie is always professional, friendly, and I feel I am getting really good care. Thank you Stephanie. The front office staff are always friendly and professional, thank you.

I love this office! Their office staff are friendly and make you feel comfortable. I hate going to…read morethe dentist but this office makes my visits easy and feels like a freeze. Environment is relaxing and more of a spa feel. Dr Rasi and Dr Coccarelli are both great!

Their front desk staff is rude. Specifically Mandy. She's not helpful at all. Has no customer…read moreservice skills. Dr Rasi is great though and so are the hygienists. Unfortunately will be losing my business due to lack of customer service.