First of all, I am 81 years young. Dr. Paradis is a wonder person and an excellent doctor. However, his staff isn't friendly or professional. It all started when I got a statement from them. Well, I have CHAMPVA and knew something was wrong. I never get a bill form anyone and I don't have to p9ay a copay (which I did in June here for some reason). So, I called and spoke with Melissa in billing and she wasn't very pleasant. She said they hadn't paid it. So, I asked her togive me the dates of service and when they were sent to CHAMPVA. I called CHAMPVA and they said they hadn't receivd them. I called Melissa back and told her that CHAMPVA hadn't received them. She was very rude and said "What do you want me to do about it?" I asked her who she thought she was talking to and she replied "And, who do you think you're talking to". I told her I thought I would discuss this conversation with Dr. Paradis and she said "And I think you should". Both of these replies were with a raised voice and she was being very rude (to say the least). Actually, the word for her behavior was "belligerent". I called back and left a message for the doctor to please call me. I never heard from him. I called and spoke with Carrie, the office manager. She basically called me a liar as she said she was sitting next to Melissa at the time and didn't hear anything like that in the conversation. I called CHAMPVA and we had a 3-way conversation with Melissa and Melissa said she would "resend" them. It's been weeks and CHAMPVA still haven't received them. I later got a letter from them telling me that since I wasn't happy with them that I would no longer be their patient. My daughter had an exam with him and she discussed these problems with him. He apologized for what I had to go thru and said that he would take care of it. I had an appointment in March for a dilation and I had a funny feeling. So, I called to see if I still had the appointment. Evidently the girls in the office know my name as I was put on hold and Carrie came on the line. She told me that they didn't want me as a patient and said she was getting sick of repeating herself. I had a feeling that Dr. Paradis didn't have the courage ot stand up to oher and Melissa and I was right. About a week later, I got another letter telling me they didn't want me as a patient. Both letter I received had no signature on them. Dr. Paradis doesn't have what it takes to be a boss and it's too bad as I'm sure people aren't going to stand for this behavior and he'll end up losing his practice. I have gotten into another doctor's office where the office staff are very friendly and helpful and what a wonderful feeling that is. So, if you want to be treated with respect, I highly suggest that you DO NOT go to them. read more