Dr. Hoyt was very nice and helpful. Unfortunately he retired and Hoyt Eye Care is now closed for…read moregood.

From the owner: Accepting New Patients…read more Welcome to Hoyt Eye Care Center where our goal is to provide outstanding eye care to mid coast Maine. Our ophthalmologists and trained staff of ophthalmic assistants and nurses strive to provide friendly and compassionate routine, medical, and surgical eye care utilizing the latest technology.

Great care with Dr Peters. Staff are cordial and competent..:::.....:..:::........,,,,,,,,,,,,read more

I called in Oct 2025 to make an appointment. They were booking for August 2026! So I made the…read moreappointment but because I am self pay they needed payment up front! Ten months in advance? They charged my credit card for $184. Yesterday, May 14th I received a letter telling me my appointment had been cancelled due to "provider's schedule change." Given that my appointment is August 4th I'm guessing Dr Luke Gamble is going on vacation. Clearly it does not matter to this practice that I've been waiting 10 months and I've already paid for my appointment! When I called about getting a refund I was not offered to reschedule just sent me straight to billing. As if I was not the first person this had happened to and they knew trying to save the appointment was not worth it. Terrible customer service! Terrible business practices! Do not go here!

I was on vacation when I started having vision issues. I called Maine Coast Eye Care in a bit of a…read morepanic as I'm a pilot and require excellent vision for work -- they couldn't have been nicer or more professional. They were able to fit me in quickly to determine what the issue was and even made a future appointment with a specialist for when I got home. Seriously, these people were great and took excellent care of me in a time of need. I wish all medical professionals were like this!

I had a very bad experience with both service & products at this office. Receptionist is very…read moreunprofessional & rude. After waiting nearly 6 months for contacts (which ended up being wrong) I asked for a copy of my records. I was refused due to balance owed (I had sent payment...they said they lost it). Dr. Bogden actually called me at work and argued with me over wanting my records! How unprofessional!! I then turned them into OCR for a HIPPA violation which it was taken over by the OCR for investigation. He accused me of non-payment for products I hadn't even received yet due to their office closing for 4 months due to covid.... yet I was blamed for not paying for a product I had not received yet NOR did I ever receive a prior bill so it could have been paid. I sent in a check with my request for my records and they claimed they never saw the check which was wrapped inside the letter... so if they got the letter, they got the check yet it came off missing - very untrustworty! Receptionist also did not know how to code claims properly therefore my insurance did not pick up the cost for my exam sending it back to me.... BAD service! Watch your bill! And your rights!

I've left three messages over the past two weeks to have a contact order filled and I guess getting…read morea call back is just not going to happen. Good thing is there's online places to order from.

Save your time, insurance and money from this clinic. I really had a bad experience from this…read moreclinic, seems like they are always in a hurry and not checking the patients thoroughly. The doctor will not explain everything and gave me a wrong eye glasses prescription. The Doctor is not addressing your concern, and will just prescribe glasses and that's it. and done. I was wrong that I did not check the reviews and feedback from this clinic before going there and they have lots of negative feedbacks. I went here because my PCP gave a referral to this clinic. I paid out of pocket money (almost 190$) for my frame and lenses but I ended up having trouble using the glasses. it was unusable for me and I called there many times and went back to have the glasses checked since they are the one who gave it to me. The Doctor is not as accommodating and approachable with all your concerns, She will not entertain all your concerns and like she's annoyed if you are asking more questions and concerns. I tried to use the glasses again to give more time for my eyes to adjust, but its really unusable and really worst and like my eyes will get worst further more, since I was just having basic problem like eye strain using laptop for long time and it's for me it's not really a major eye problem. But every time I'm using the glasses that they prescribed me it's like my eyes are getting crossed together, cloudy , blurred and giving me a lot of headache. Then I asked them to please check it and what is the warranty for the glasses. I asked them if they can just changed the glasses and use my old prescription from my old doctor since I don't want to waste the money that I already paid to them. I even asked them many times and made sure that I will not be paying for the rechecking and changing of glasses. And they told me I will not pay anything. But then I was shocked when I received a billing statement from my other medical insurance and needed to pay the clinic 75$ as a co-pay. I was shocked they charge my other insurance. I called and reach out to my eye insurance and medical insurance. They charge me first in my eye insurance and the 2nd time I went back to the clinic was supposed to be for the rechecking of the glasses because it was unusable, that is not supposed to be charge and filed. Since it was the problem with the glasses that they gave me. But they put another medical problem/ diagnosis so that they can send claims to my medical insurance. I was advised by the insurance company that the doctor should re-send the claims for correction and should re-file it again and not charging the other insurance. I was really shocked that they did this to charge my medical insurance and me. And it was all supposed to be connected with the prescription glasses that they gave to me and that is the reason why I only went back to their clinic, because of the unusable eye glasses. It was really a horrible and stressful experience from this clinic as they are not honest with their patient. I called them and reached out to them why did they charged my insurance and I needed to pay them again. I complained and tell them that I called my insurance company and to checked what happened and how did they sent claims. And Why did they even put another medical problem and diagnosis with my record and their claims, since that is not my problem and concern. They told me they gonna fix it and Im still waiting for them to send me a bill statement that I will not need to pay anything. I felt sorry for this clinic, but it's really horrible and I will never trust this clinic again and I'm so disappointed with their service and not giving patients a good quality care and not being honest. I did have another doctor , and checked me thoroughly with all the needed assessment and checking, and the prescription was really far from what this they gave me.

My husband and I both had cataract surgery recently at Eyecare Med Group in Portland. The staff was…read morevery accommodating to our needs and provided wonderful care. Dr. shah was very caring and answered any questions that we had. We both had a very good experience . I would recommend them to anyone looking for cataract surgery.

Update: shortly after posting my initial review, I was contacted directly by customer care…read morerepresentative who personally promised to get it straightened out. She explained there was some confusion because my practitioner had also gone on an unplanned extended leave. Which could account for some of my experience, but not quite all of it. Anyway, they took fantastic care of me after that. We finally did the tiny corrective procedure I needed and the doc was not shy about scheduling as many follow ups as remotely necessary. I even canceled the last one since everything was fine. I've been happy with the results since. Should have amended this a while ago. Bottom line: I'm glad I did it, but I can't give full marks because of my particular extended experience that probably isn't common.

My husband has been seen by Dr. Bozorg, and we can't speak too highly of her…read more We'd been living in Phoenix where he'd been seen by a number of specialists, including a Neuro-ophthamologist at the Mayo Clinic, for a constellation of symptoms, and his eyesight and general health had continued its decline despite the specialists. One of the reasons we'd moved back east was that we'd thought if anyone could help him the person would be here, where many of the best specialists in the country are located. He saw Dr. Bozorg several times, and she spent extensive time with him, both in evaluating him and in discussing his symptoms, whether he felt he'd improved since the last time she'd seen him, and any number of other topics that might give insight into his condition. After doing these many evaluations, she suggested that what was going on might be outside the scope of her expertise, and she suggested my husband be seen by a specialist at MERSI, whom she knew of because she'd attended a discussion by one of their specialists. BINGO!! The best and most influential referral we'd gotten, all thanks to Dr. Bozorg's care and her having, basically, continued her education. My husband, through MERSI, finally received a definitive diagnosis of having a rare eye disease, Occular Cicatricial Pemphigoid, and is receiving treatment that is helping to restore the sight in his one eye that was not blinded by optical neuritis. Had it not been for Dr. Bozorg, her care and her observational qualities and, ultimately, her referral, it is entirely possible that my husband would be blind by now. Five-plus stars!

Dr. Walters at Maine Eye Center has been my doctor for many years and he's a wonderful doctor…read more Unfortunately, I just called Maine Eye Center to schedule my annual visit (they couldn't schedule it when I was checking out last year), and they told me the soonest I can be seen is next May - that's 10 months from now!! My glasses and contact prescriptions need to be updated as everything is blurry and all they can do is put me on a wait list!? I asked what would happen if I had a medical problem and they told me I would likely be told to go to Quick Care or the emergency room. WTH?!!!!! This review is not a reflection of Dr. Walters but a reflection of the corporation he's working for. If I could give negative stars I would, but since I can't, 1 star will have to do. So disappointed in the Maine Eye Center after all these years.

DISCLAIMER: This review is for Gaetani's Bangor office, I've never had any issues with the Old Town…read moreoffice and for them I would rate 5 stars. The Bangor office doesn't have its own Yelp entry (that I could find) so I'm using the Old Town one for now (and I'm happy to move it over later if possible). Although the staff were polite and efficient, I have to leave an "ok" review because of what happened during my visit today. I'm a new patient at the Bangor office, so I was given some paperwork to fill out. One of the waivers I signed was for an eye scan that I assumed was just part of my normal eye exam/prescription. I don't recall anything on the waiver itself indicating that it was not covered under a normal visit/exam. None of the staff explained to me that the scan wasn't covered by insurance; but in the spirit of fairness, one of their waivers did mention patient responsibility for knowing about your own insurance coverage. That being said, I feel as if I was mislead by omission. It cost me 40 dollars out of pocket, and while it is perfectly legal to hold me accountable for my mistake... it was a mistake made honestly and innocently. I've had nothing but good experiences in their Old Town office... I vividly remember as a young child feeling nervous to get an eye exam, and I remember how the staff went out of their way to make me feel at ease. The reason I didn't double-check with the receptionist about my paperwork today was simple: I implicitly trusted Gaetani Eye Care to have my best interests at heart. 40 dollars might not seem like a lot to most people, but I'm currently navigating a difficult chapter in my life. 40 dollars is a lot to me. If I had been told ahead of time that the scan was not covered, I would certainly have declined it- or perhaps been forced to take my business elsewhere. I do not expect, or desire, a refund of any kind. The paperwork Gaetani gave me was legally binding and, in the grand scheme of life, perhaps this is an inexpensive lesson for me. As a sign of good faith, I would be more than happy to edit this review and leave a glowing 5 stars if I could receive an apology. Hopefully this will prevent someone else from making my mistake in the future, or even inspire some minor policy change. [please excuse any punctuation or formatting errors]

Have been going to Gaetani Eye Care for years. I have never experienced any problems making an…read moreappointment for an eye exam. The staff have been friendly and have always found them to be helpful. They have an assortment of eyeglass frames to choose from and I have received them within days of ordering them. They have always taken care of billing my insurance and sending me the bill for what wasn't covered. My husband and I have never experienced difficulties with errors on our prescriptions and we have found Dr Hall and Dr Higgins more than willing to work with us to find the best fit for us when we wanted contacts. I definitely recommend giving Gaetani Eye Care a try if you are looking for a hassle free, professional atmosphere to have an eye exam and purchase stylish glasses or contacts.

Great care, very thorough, comprehensive exam. Dr Johnson…read moreis a very personable physician. She covers all your questions and gives easy suggestions and not quick to suggest drugs for treatment. She spends more than adequate time getting to know who you are and what your needs are. I really enjoyed meeting her.

I always have trepidation when going to a new doctor. Dr Jo was great! She was knowledgeable,…read morethorough and very pleasant. I would absolutely recommend her to anyone.

Donna helped me yesterday with an appointment immediately for this morning. The office was neat,…read moreclean, and well organized. From the moment I walked in the door I was welcomed and felt right at home! Purchasing my glasses was painless the Optician was knowledgeable honest and wasted no time getting me the new frames I love!! Highly recommend this group! Great experience!

If I could give zero stars, I would. We had the most awful…read moreexperience with Newport Eyecare from start to finish. Their Google Maps location sent us to the wrong city, which made us arrive half an hour late through no fault of our own. Instead of acknowledging the issue or showing any basic professionalism, the staff told us we would simply have to forgo the appointment -- no flexibility, no problem‑solving, nothing. I switched my husband into the other appointment, but he didn't even want to go because the woman on the phone was so rude, argumentative, and unwilling to listen when I tried to explain the Google Maps issue. We ended up finding a new eyecare provider and canceled the second appointment. When I called Newport Eyecare back to let them know, they were again incredibly rude and combative. They insisted their website clearly shows the old location as "permanently closed," even though it absolutely did not -- and it was obvious they had just updated it that day to cover their mistake. I called back once more to confirm we wouldn't be charged a no‑show fee, and the same woman repeatedly tried to put me on hold even after I said no and simply asked her to confirm we wouldn't be charged. She refused to answer the question, repeating the same script over and over instead of addressing what I was asking. They also claimed they sent letters to patients about the address change. We never received anything. This office has the rudest, most incompetent staff I've ever dealt with. They don't listen, they argue, they deflect blame, and they can't keep their own information updated. Avoid at all costs.