My experience here was exceptional. Dr Chloe Douglass and the staff were friendly and professional,…read moreand the exam was the most thorough I've ever had. Sarah, the optician, was wonderful. With her expertise and excellent taste she helped me find two beautiful frames out of a very arge selection. She is a gem!

Absolutely great folks at Dr. Albert's office. My wife and I are visiting family in Maine and we…read moredecided to take a brief side trip to Acadia NP. Apparently one of the screws holding my lenses in their frame decided to take a permanent side trip and this morning one lense popped out. I could find no relief in Bar Harbor and called Dr. Albert's office. They said come by and they would see what they could do. Although they appeared to be busy when I showed up they immediately knew who I was and said "Sit down and relax and we will take a look". I had only a few minutes to "relax" before they fixed my glasses but during that time I looked around. My impression was that this office was very well organised/run and the ladies that helped me were courteous and obviously competent. Also, there was a large display area for frames, etc. so that patients would have a big selection to choose from. To top if off they would not accept any payment. All of this tells me that this is five star Optometry practice. Glenn

Great doctor and great staff. NO complaints. Always helpful and willing to answer any questions I…read morehave. Very knowledgeable.

DISCLAIMER: This review is for Gaetani's Bangor office, I've never had any issues with the Old Town…read moreoffice and for them I would rate 5 stars. The Bangor office doesn't have its own Yelp entry (that I could find) so I'm using the Old Town one for now (and I'm happy to move it over later if possible). Although the staff were polite and efficient, I have to leave an "ok" review because of what happened during my visit today. I'm a new patient at the Bangor office, so I was given some paperwork to fill out. One of the waivers I signed was for an eye scan that I assumed was just part of my normal eye exam/prescription. I don't recall anything on the waiver itself indicating that it was not covered under a normal visit/exam. None of the staff explained to me that the scan wasn't covered by insurance; but in the spirit of fairness, one of their waivers did mention patient responsibility for knowing about your own insurance coverage. That being said, I feel as if I was mislead by omission. It cost me 40 dollars out of pocket, and while it is perfectly legal to hold me accountable for my mistake... it was a mistake made honestly and innocently. I've had nothing but good experiences in their Old Town office... I vividly remember as a young child feeling nervous to get an eye exam, and I remember how the staff went out of their way to make me feel at ease. The reason I didn't double-check with the receptionist about my paperwork today was simple: I implicitly trusted Gaetani Eye Care to have my best interests at heart. 40 dollars might not seem like a lot to most people, but I'm currently navigating a difficult chapter in my life. 40 dollars is a lot to me. If I had been told ahead of time that the scan was not covered, I would certainly have declined it- or perhaps been forced to take my business elsewhere. I do not expect, or desire, a refund of any kind. The paperwork Gaetani gave me was legally binding and, in the grand scheme of life, perhaps this is an inexpensive lesson for me. As a sign of good faith, I would be more than happy to edit this review and leave a glowing 5 stars if I could receive an apology. Hopefully this will prevent someone else from making my mistake in the future, or even inspire some minor policy change. [please excuse any punctuation or formatting errors]

Have been going to Gaetani Eye Care for years. I have never experienced any problems making an…read moreappointment for an eye exam. The staff have been friendly and have always found them to be helpful. They have an assortment of eyeglass frames to choose from and I have received them within days of ordering them. They have always taken care of billing my insurance and sending me the bill for what wasn't covered. My husband and I have never experienced difficulties with errors on our prescriptions and we have found Dr Hall and Dr Higgins more than willing to work with us to find the best fit for us when we wanted contacts. I definitely recommend giving Gaetani Eye Care a try if you are looking for a hassle free, professional atmosphere to have an eye exam and purchase stylish glasses or contacts.

I've had eye exams and new prescriptions from 4 different eye doctors and an ophthalmologist in Old…read moreTown, Bangor and Brewer in the last 7 years and Penobscot Eye Care is the best - by far. It had the only eye doctor that did not give me a disrespectful hard time about refusing eye dilation. Dr. Vachon's exam and diagnosis, even with my cataract, was spot-on and I can now see things I've not seen in years. Eye dilations are for medical diagnosis only and not needed just to get an updated vision prescription. In fact, the only poor eye exam prescription outcomes I've had in my entire life - 4 of them in 2 states - were the result of eye dilations and the exams had to be redone every time, even when an ophthalmologist did them - at an average additional cost of $60! Penobscot's optician, Rebecca, also did an excellent job with their selection of frames and with fitting and finish work and my new glasses were ready in half the estimated time. I would highly recommend Penobscot Eye Care to anyone.

Exceptional medical practice, very prompt appointment times, Extremely friendly & helpful staff…read more They have treated my wife & I with the best quality eye care money can buy for many years now. We will always be patients @ this practice. I highly recommend these folks to anyone in the greater Penobscot County. Believe me when I say, ( they are worth the trip ! ) I have never left this facility without a complete understanding of my overall eye health ! Rick Souther, Corinth,me.

If you have a crisis with your glasses frames breaking, even if you have been a customer before,…read moredon't go to Eye, P.A. If you did't buy the frames from them. They will not help you, they just do not care. They could offer to see if the lenses can fit in new frames, or some other stop gap help, but they made it blinding clear to me they simply are not interested in helping. They do offer the wretched sop of saying they are sorry. Quite meaningless.

My son bent his glasses while we were on vacation in Acadia. Eyes was able to adjust them quickly…read moreeven though we didn't have an appointment and they were really nice!

I was berated so badly (" You look like a smart lady. I'm presuming you can read") I began…read morebringing my husband into the room to limit the insults. Routine cataract surgery became 3 procedures, and an eyeglass prescription that doesn't work. Waiting for the turn of the year so Medicare will pay for a decent prescription and I can see 20 20 again. The best I can say is that staff is polite and pleasant

Dr. Piazza and the whole Coastal Eye Center team were far and away the best choice I could have…read moremade for cataract surgery. The staff and Dr. Piazza were not only welcoming but truly friendly and interested in me as a individual....not a number. Due to the LASIK surgery I had many years ago, my cataract surgery wasn't a simple procedure and there were no guarantees that my vision could be returned to its glasses-free state. But, with dedication, patience, skill and optimism our joint goal was achieved and my vision is a good as it was before my cataract replacement surgery.

Great service for a walk-in! Thank you. My eyeglasses were repaired immediately. So relieved!read more

I needed new temples for an ancient pair of glasses I use to drive at night. Within an hour, Mr…read more Pierson fixed me right up. It was a simple transaction yet not at all a common one in this era, where nothing is made to last and the customer is frequently left to fend for him/herself. When I'm due for a new pair of eyewear (soon), I'll be back there because I value this connection and value the expertise of Mr. Pierson. As with everything, there's always a cheaper price and infinite selection to be found elsewhere. But due to this experience, in part, finding the absolute cheapest set of frames is way down my list of buying priorities. Now I want nothing more than to take my prescription in and let Mr. Pierson handle the rest - because his brand of professionalism is precisely what goes missing when national chains march in and undercut and put out of business local stores. I'm finally drawing the line in the sand - and I feel great about it.

First visit in August 2025. What a great experience from the office staff to seeing Dr Kull. I…read morehadn't been able to get an eye exam for well over a year. I thank them for booking me in. He did wonderful with the exam. I can now see clearly when I drive. Very pleased.

The appointment schedule is not organized, I lost my appointment after waiting period for more than…read more3 months for eye exam. However, they did not show respect even their boss. I did the reservation in person when the front desk lady made an appointment for me and then on my appointment date I went to the office, and they told me that my name was not on the list! They use a pencil to write the appointment in the reservation's book, so I am not sure if someone replaced my name! the disrespectful thing was they offered to make a new appointment to wait for more than two months again.