Nope. Staff is incapable of correctly dealing with insurance. Doctors change regularly. They never,…read moreever managed to notify us when our order were in; we always had to call and inquire. We have moved on.

Just picked up my old frames with new progressive/photogrey lenses and paid $360.00 for the exact…read moresame lenses that Smart Eye Care wanted $600.00. You're crazy to do business with a firm that treats its clients that way! They don't even deserve a one star rating.

If I could give Lise at State Street Optics a 10-star rating, I would! I didn't know that service…read morelike this existed anymore. I needed to get a new pair of glasses for my hospitalized grandfather and his prescription was complex. Lise drove over an hour to the hospital where my grandfather was, to find the perfect glasses and fit for him. When the glasses came in (within a week), she drove back down to deliver them and make sure that the fit was good. She also gave us a fantastic price on the glasses. Lise knows her business and is so friendly and caring. If you need glasses, go to State Street Optics! Support a local business, and a wonderful woman who truly cares about her clients.

We have been going there for years. We have always been very happy with the service and their…read moreproducts. Dr Goldthwaite greets us by name when we arrive. He knows us and what we do for work, etc. He cares.

wonderful people to work with, very knowledgeable and helpful; reasonable prices for good quality…read more. Worth the drive for us!

They had a wide selection, but that also makes it difficult to find any particular item. The main…read moreproblem we had was not being able to find any employee willing and able to accurately direct us to the correct location of our item

Reasonably clean, reasonably organized with a good staff of people. A good choice in the area.read more

I wear progressive lenses, so they are quite expensive, but they cost much less here than anywhere…read moreelse. Plus, they offer a 15% military discount. I was about to purchase my third pair in as many years a few days ago, then found out that they were having a two for one special, including progressives. Hallelujah! I paid $470 for two pairs of glasses with both scratch resistant and blue light coatings! The best part of my visit was being helped by Erica, the optician. Not only was she sweet and patient, with her expertise and great taste she helped me choose two beautiful frames (which was difficult because they have a wide selection.) BTW, the location of Eyemart Express I am reviewing is Bangor, Maine.

Terrible. I bought pair of glasses said I'd like my second set free via sign in window they said…read moreyour second pair will be 340 bucks I declined ,no explanation why mgr was extremely rude overbearing and talked in circles ,I hung up I will never go back , false advertising ,apparently there is fine print second set i mickey mouse glasses plastic lenses single vision only total joke , update update ,just got an email they are refunding my money for second pair check is in the mail lol

Well, I'm writing a review the old fashioned way. I wanted new frames for my glasses so a friend…read moreand I went to LensCrafters in Bangor, Maine. We had the most knowledgeable, friendly, comical man wait on us that it made our visit really fun! His name is Joseph and I tried to leave a review by doing the QR code thing but my technological prowess is rather needy. So..I am hoping Joseph will see this review and also his superiors see it. He knows his lenses! He was very easy to deal with and that means the world to me. I would recommend him to anyone who needs new frames! Phyllis

The customer service that I have received from Erin was second to none. An abundance of choices for…read morethe frames and lens.

My experience at Vision Care of Maine couldn't have been better. I had my yearly exam with…read moreDr.Gamble. I came into the waiting area after check-in and didn't even sit down before they called me in. All of the staff I encountered were very nice and professional. I was fitted for contact lenses. They were very patient and helpful. Dr. Gamble is so nice and professional.

I called in Oct 2025 to make an appointment. They were booking for August 2026! So I made the…read moreappointment but because I am self pay they needed payment up front! Ten months in advance? They charged my credit card for $184. Yesterday, May 14th I received a letter telling me my appointment had been cancelled due to "provider's schedule change." Given that my appointment is August 4th I'm guessing Dr Luke Gamble is going on vacation. Clearly it does not matter to this practice that I've been waiting 10 months and I've already paid for my appointment! When I called about getting a refund I was not offered to reschedule just sent me straight to billing. As if I was not the first person this had happened to and they knew trying to save the appointment was not worth it. Terrible customer service! Terrible business practices! Do not go here!

I have been a customer for several years and always satisfied with service and helpfulness of the…read morestaff.

My family and I have been a customers for almost 23 years. The previous owner, Paul, gave his…read morecustomers the best service and prices to be found in Bangor. Paul stood behind his products and honored all his guarantees and warranties. UNFORTUNATELY PAUL HAS RETIRED AND SOLD THE BUSINESS. The new owner seems reluctant to honor the warranty, by throwing up unreasonable roadblocks and requirements. My vision is so bad that I can barely see the big E on the chart without glasses. You can just imagine my displeasure when she would not honor the warranty for the anti-scratch coating without taking my glasses for 1-3 weeks in order to return them to the manufacturer for lens replacement. Paul, the previous owner, would inspect the lens, confirm the scratch, order a replacement lens and then install it in the frame when it came in for no charge and minimal convenience. I urge you to use Dr. Barnes Eyemart Express where one can get two pair of glasses for the price of one pair. You could just switch to you second pair if the first is damaged and not be blind for 3 weeks. WE ARE NOW FORMER CUSTOMERS.

Very disappointed with Advanced Clinical Eyecare of Maine. I have been a long time consumer of…read moretheir services and have always enjoyed going to my appointments there. Now in my time of need I'm given the company line. With everything currently happening pandemic-wise, I feel it is unsafe and irresponsible of me to go in for an eye appointment just to get an updated contact prescription. When asked if there were any resources or help during this time, I was once again reminded of the "company line". There's many businesses that are meeting their clients needs during this unprecedented time and it's beautiful. Unfortunately, this isn't one of those businesses.

The staff was very polite and professional. I didn't think that my insurance would cover my eye…read moreexam, but the receptionists at the front desk offered to check it anyway, and ended up saving me some money. I did not wait long to be seen, and both the tech and Dr. Varnum were very friendly and experienced. The clinic has very modern technology, and everyone was happy to answer my questions. Thank you!