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    Recommended Reviews - Kenmore Air

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    C P.

    BE VERY CAREFUL - we booked a flight from Orcas Island to Lake Union, Seattle earlier this month for an unaccompanied minor. Without explanation or fore-warning, Kenmore changed the destination to Lake Washington, Kenmore. This is a different city, a different body of water, and a 30-minute drive out to Kenmore and a 30-minute drive back to Seattle (essentially ruining the reason for the 60 minute flight). We took her to the Kenmore site at Deer Harbor, filled out an unaccompanied minor form, and talked with the pilot. The minor's parent planned to be present when she landed. At no point did anyone tell us she would not be landing at the destination we paid for - she was informed during the flight that it had changed. Kenmore first claimed they sent us an email. We have all the emails, including updates, but not this one. They then claimed they called and left us a voice mail about the change. We have no such call or message. Imagine an airline allowing you to buy a ticket to one destination and then taking your minor child to a completely different location with no explanation and no warning. It is completely unacceptable. Another passenger confirmed that she too had bought a ticket to Lake Union in Seattle and was only informed during the flight that she would be landing 20 miles away. Kenmore took our money and lied to us, and had no regard for the safety of a minor in their care.

    Baggage claim receipt - with lost package and no refund - awful customer service
    Shirin Z.

    Awful experience with this team. On my day to fly to Victoria the front desk told me that I couldn't take a cheese gift box with me to Canada (which wasn't the case and the costume officer in Victoria told me you can bring hard cheese. You just need to declare it). Kenmore front desk clerk then told me however you can leave it here and pick it up later when you're back in Seattle. He gave me a receipt. When I came back to pick it up the person at front desk told me that we couldn't find the reservation for the package and we threw it away because things in the fridge were molding!!!!! C'mon, Do you think your customers are stupid? They promised me to reimburse me the value of my package ($44 for the cheese box) and never did. It wasn't just the value of my package but the time I stood in the line to buy it and the time wasted on my last day to visit your facility to learn that the package was "thrown away". Treating your customers like this will impact your business for sure. Overall I don't trust this business anymore and don't recommend it to anyone.

    Suzy B.

    What a delightful round trip from Seattle to Friday Harbor! A nice treat to see some beautiful island scenery in the PNW. Not only does this save you time but allows you to get great photos and see some gorgeous landscapes and terrain. I'd highly recommend Kenmore Air for a seaplane ride to your destination of choice. Travel light because you will have to carry your luggage quite a way to get to the main street area.

    View leaving the San Juan Islands
    Brittney B.

    Kenmore Air you made my fiance's day! I surprised him by booking us on the ride along flight from Seattle to the San Juan Islands. He LOVES planes and neither of us had ever been on a seaplane before. Luckily, my fiance got to ride shotgun on the first half of the trip and he was ECSTATIC! I got to ride shotgun on the way back and it was really an exciting experience. The whole trip had great views, unique cloud cover, and was so smooth. Our pilot was very friendly and had smooth landings each time. It was a bit pricey, but worth every penny! Rating from a F to A+++ I give it an A+++!

    75 years!
    Jenna P.

    Cannot recommend enough. Professional and friendly people. You can book online. One year we rode in the Otter and this year a Beaver. Pilots were awesome. The narration of what you were seeing and the history was great. Smooth takeoff and landing. Every time we go here we do it again.

    The plane
    Sara G.

    My husband and I flew Kenmore Air from Seattle to Deer Harbor on Orcas Island for our honeymoon. Even though taking a seaplane was much more expensive than taking the traditional ferry, it was worth it! We were a tad nervous at first because we did not know what to expect from such a small plane that lands on water, but we had nothing but good experiences from Kenmore Air. The takeoff, landing, and the flight itself was really smooth. You are able to see great views of Seattle, the water, and the islands. The pilot was very friendly and entertaining! The seaplane flight saved us so much time as it was only a 40 minute flight to Orcas Island from Seattle. The flight is a little noisy so they do provide earplugs if you need them. We would defiantly fly with them again!

    Boss man
    Mike M.

    Yes, you can take an inexpensive ferry to Victoria but taking a seaplane is a really special treat. We did the seaplane thing a few years ago in Alaska and knew it would be a lot of fun. Kenmore Air, on this particular flight, was much more of a traditional airline than a sightseeing adventure. They do offer several types of flights but our was just a straight shot from Seattle to Victoria. They own the land on this lake, the airport the planes and they employ the pilots and staff. Very much like a traditional airport but ultra small. We had boarding passes, needed to fill out customs papers, etc. The pilot was courteous and helpful with our luggage but we were not offered headphones and there was no narration or tour. Kind of noisy up n the air but we had ear plugs. We were blessed with good weather so the sights were gorgeous.

    Boarding for the Scenic Seattle Tour (4/21/17, 1315 flight)
    Marie B.

    For the Homie's spring break and my staycation we came up with several ideas, including a Seattle Aerial Tour via Kenmore Air. Literally, since the Homie was a little baby in a stroller one of his earlier words was 'ba' every time he saw a seaplane overhead. And for me, something I haven't done despite being a King County resident since the early 1980s. Booked online two days earlier was straightforward and had greater availability, and knew the weather was forecasted to be sunny and clear this particular Friday ($198, for one adult and one child). Also they do ask your weight! Make sure to bring photo ID for in state tours (and your passport if doing any flights to Canada). Pro tip though, give yourself ample time for check-in due to the city's traffic and finding parking. A lot of construction workers pretty much monopolized the pay parking along Westlake. Our 2 hour parking was cheap $2!, but we had to speed walk quite the distance to the Kenmore Air location at South Lake Union. The main reception area has friendly staff, restrooms, maps/tourist info, and souvenirs. (scored on both a sale pullover and sweatshirt after our tour!) Bring your sunglasses, video camera, and/or charged smart phone with video capacity. Our group got to fly on the seaplane with the Evening Magazine logo (10 person capacity, including the pilot). Despite being there the earliest, the other male tourists, jockeyed ahead in line on the dock. So despite The Homie was the only student and I was the only female, there is no preferential or reserved numbered boarding. If you want to ride alongside the pilot and not stuck in the back seats with intense engine fumes like us, queue closer to the departure gate. Everyone does get a window seat view though. Just saying, if that's your goal to not be disappointed. Once boarded, buckled in, we got our pre-flight instruction, donned the headphones, and took off from Lake Union and airborne relatively quickly. Beautiful views all around including UW Campus, Lake Washington, Elliott Bay, Seattle and Bellevue skylines, the Olympics, the Cascades, Mount Baker, Mount Rainier, the ferries, and more. Loved all the landmarks being a long time resident. I didn't realize The Homie had fear of heights, but relaxed a few minutes into the flight. I enjoyed it tremendously and wished I had done this sooner. We were all lucky because our scenic tour lasted much longer than advertised. Awesome takeoff, amazing aerial views, and splashy landing. Highly recommended, especially on those sunny, clear PacNW days!

    Nick C.

    Flying on a seaplane, finally get to cross this off my to-do list. I needed a quick way to get to Victoria in order to maximize time, and this option looked a lot better than the ferry. We flew from Lake Union, Seattle to Victoria, BC, in about an hour or so. The take-off and landing were both flawless and smooth. Breathtaking views through the flight, I think I took around 30-40 pictures! The pilot was really nice explaining all the instructions and helping everyone get on board. He even helped us take pictures before taking off and after landing. The plane itself is very comfortable, seats around 4-6 people. My girlfriend and I shared the back row, so there was plenty of space for us. Such an amazing experience, worth every penny! TIPS: If you're flying internationally, arrive at least 30 minutes before take off due to customs otherwise you should expect a call from the Kenmore office.

    Edna D.

    It was a unique experience riding a seaplane for the first time. Me and and my husband did this for our 24th wedding anniversary and it was amazing! The pilot pointed out all the sights, buildings and landmarks. Will definitely do it again, so worth it!

    Ready for take off

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    2 years ago

    This is an absolute must when visiting Seattle! Friendly staff, beautiful tour and so affordable!Recommending to everyone I can!

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    2 years ago

    Love flying with these guys. They are super friendly and wisk you away to amazing destinations!

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    Mikaela C.

    Thank you! Pleasure to have you aboard.

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    Page 1 of 3

    Ask the Community - Kenmore Air

    Review Highlights - Kenmore Air

    Very safe company to fly with great destinations to travel to like the San Juan islands and Victoria B.

    Mentioned in 15 reviews

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    Friday Harbor Seaplanes - Flight to Orcas Island

    Friday Harbor Seaplanes

    (24 reviews)

    I just wanted to say thank you for an amazing experience!! Our Delta airline flights were delayed…read moreby 8 hours and the first day of our trip to Friday Harbor was not what we had expected. We got stuck in Seattle and missed our original transportation by car and ferry but Friday Harbor Seaplanes came to our rescue. Michelle was absolutely amazing and got us booked on the first flight out the following morning so we didn't waste another moment of our trip. She arranged a shuttle to pick us up at the hotel we booked which was also quite the task as many hotels were completely booked up but we finally found one and Friday Harbor Seaplanes accommodated us and got us to the airport and flew us in to Orcas Island. I was really impressed by our pilot and how well he flew the plane. I was a bit nervous and I tend to get motion sickness and he made the flight very enjoyable and even checked in with me during the flight to see how I was feeling. I felt he took slight turns a bit more slow and careful with me in mind and it was very appreciated. My friend also had her baggage delayed by Delta Airlines for 2 days and Michelle was so kind to try and help us by arranging for the airport to deliver the luggage to them so they could bring it to the Friday Harbor dock on one of their daily flights. Unfortunately Delta was being lame and they wouldn't do it, but the fact that Friday Harbor Seaplanes was willing to help us went above and beyond our expectations. What amazing customer service! I hope to one day visit the islands again and without a doubt I will use Friday Harbor Seaplanes again. They treated us like family!! Thank you! I wholeheartedly recommend this business. They are all great people and do an excellent job!

    Wow! Just wow! The flights to and from Friday Harbor from their location near Sea Tac were amazing!…read moreWhat a fun way to travel. We were flying low enough to see the scenery of the area including a good look at the Seattle skyline. There were some clouds so the mountain view was not as clear as it would be on a sunny day. Didn't really matter since there was so much else to see. Shane was the pilot both flights and he is very experienced and safety conscious. He also knows a tremendous amount about the area. That was an added bonus. Highly recommend this method of travel!

    King County International Airport - BFI - Train View

    King County International Airport - BFI

    (7 reviews)

    Georgetown

    Ok, I'm admittedly writing this from an aviation enthusiast's perspective. I have no idea whether…read morethis small airport within the massive Boeing corporate field operations actually functions well as a passenger service airport. I happened to be in the area looking for a nice spot to eat my lunch and found that I could park in the lot and watch the airport operations fairly close up. It was free entertainment to go with my bento box from the Maruta Shoten grocery store just up the road and made for a great afternoon. I took a peek inside the "Terminal" which is just a small single historic appearing structure. There was a single operating airline to check in at that I have never heard of. "Kenmore Airways" is in the house and I had to look them up to see that they serve some very small, locally regional destinations such as Friday Harbor in the San Juan Islands. On quick glance, the inside seemed to have everything you would expect at an airport. Check in desks, baggage carts, a security screening area, and a small cafe. It was quaint, seemed quiet and efficient, and made me jealous since I am used to big box airport experiences with lines and long waits. There is none of that here. What I really liked here though was that I could walk up to the perimeter chain link fence and be 30 feet away from the small commuter aircraft operations that were going on. It was fascinating and I am really surprised that the fence line is so close to the planes. It seems like it shouldn't be that way in this day and age of crazy people but it was nice to see a last bastion of plane spotter decency afforded to the general public here. I loved that they have to post warning signs on the gate for people like me to beware of the jet or prop wash from being too close upon planes powering up. I am glad to see that there are still places like this for me to get my aviation fantasy jollies at up close and personal. If you like to watch planes, put this place on your bucket list.

    When Franks flying PRIVATE I'm at this airport!…read more Now I've flown commercially to Vancouver Island for a fishing trip which was an amazing experince. Was able to park my vehcicle and leave it in the parking lot. The experince of going through the boarding process in less than 15 minutes was amazing. Why can't all airports make it this easy. Back many moons ago NEXUS OFFICES were located in the building, I know cause this was where I got my NEXUS pass. Use to be a great dinner inside the airport to grab a fast burger with minimum hassle but sadly is longer flipping burgers. I'm sure if you've made it to the airport well you've noticed its small but effciant for personal, small commercial aircraft & private aircraft. The captain has turned on the fasten seatbelts sign. If you haven't already done so, we ask that you stow your carry-on luggage underneath the seat in front of you or in an overhead bin. Enjoy your airport & flight experiance from King County International Airport !

    Rainier Flight Service

    Rainier Flight Service

    (32 reviews)

    Daniel, the office manager, is absolutely one of the most rude individuals I have ever met. He…read morecalled me stating that one of the flight instructors I wanted to train with was not available and condescendingly said that I had to go with another choice or I could go to another school. The guy then went about threatening me, saying that what I was asking me for (flying with the original instructor) isn't according to FAA regulations. It doesn't even make any sense. This guy is out of his mind in terms of rudeness and not caring about the customer experience. He obviously thinks that he has too much business and he's the king of the place so he will just shut people down without trying to help the customer. Absolute disaster of a place. They lost my business for sure. Buyer beware! Update: I spoke with the owner of this school and thought that he would be more understanding of the situation and try to fix the situation because I already paid them $400 for the discovery flight and was genuinely eager to take their classes. I was dead wrong. The owner of the school was just as rude and even said that me posting a negative review was in bad taste, basically trying to silence me from speaking the truth. Unbelievable. He didn't even try to understand the situation more and instead just jumped to conclusions stating that whatever Daniel did was because of FAA regulations, which is obviously bs. Then he suggested I take classes with his school to get over it. LOL. I can't make this up.

    Great flight school, I got my PPL here and the team is great. Planes are new and CFI's are…read moreknowledgeable

    Kenmore Air - flightinstruction - Updated May 2026

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