The cashier named Tristan welcomed us as we walked in and he was very friendly and polite when he…read moretook our order. The manager Tabitha brought our order out in no time and it was hot and freshly made. She checked on customers several times as did Tristan. The restaurant was very clean in both the lobby and the restroom areas. As soon as customers left the tables were cleaned and sanitized. This is our favorite Whataburger because of the service we receive. THANK YOU TABITHA and TRISTAN. See you next time.

The food was great! The service was wonderful. It was great eating here. I haven't had Whataburger…read moreis many years. So good!

What-an-Experience…read more If you're looking for a place where the food is slow to arrive and sometimes cold when it should be hot, the service is slow to nonexistent, and the manager's professional wardrobe could double as a "before" photo for a reality show makeover, then look no further than this particular Whataburger. Upon arrival, I was eventually greeted by a worker after waiting for about two minutes. While that sounds like no time at all, when waiting is an eternity. I finally placed my order for a regular number 14 but instead of mayo I wanted buffalo sauce. Now what is a 14 you ask? Let me tell you it is a plain chicken sandwich combo. Not a burger but chicken and a number 14 not a sandwich but a number 14 combo. The server took my order and asked if I wanted the buffalo sauce on my burger to which I said no because I am ordering a 14 chicken combo. Then I was asked if I wanted to make the combo a combo. Enter the wait and the longer wait and then my food was delivered straight to my table by a most unhelpful person who just dropped of my food and asked "want any ketchup?" Before I could answer he was walking away so I guess no? But wait - it gets better. A fellow customer, understandably upset about receiving a cold sandwich (again, they should be *hot*), asked for the manager. Enter the manager - not with a sense of urgency, professionalism, or even a basic "sorry" for the inconvenience. No, he arrived in filthy clothes and the kind of attitude that said, "Why are you bothering me on my break?" The look on his face was like he had better places to be, like napping on a couch or watching paint dry. Honestly, I felt bad for the other customer who just wanted a warm sandwich. But apparently, asking for a decent meal and a little decency in service is just too much to expect. I'll be taking my food cravings elsewhere. Somewhere with food that's at least lukewarm and a manager who knows how to dress and act like they care. The one positive out of this experience is that I had an unexpected visitor join me for dinner. Do better Boerne Whataburger.... Please do better and please take care of the bugs. I prefer to sometimes eat alone.

1am ...Service at the window , great...HOWEVER , Junior burgers: meat did not taste nor appear…read morefresh...bun took on a hardened stale taste...overall not a hot tasty burger.....AT ALL....

Awful service. Stingy with the sauces, acting like it comes out of their paycheck to give me more…read morethan 2 ketchups as a paying customer. My breakfast bowl was dry as a rock so I asked for more gravy. Then they wanted to upcharge me. Like I'm supposed to pay more for you to do it right the first time Probably management's fault this place stinks so bad. Hiring incompetent workers. The ratings are low on this location for a reason. Doesn't represent the rest of whataburger's franchise. Better luck going to chick fil a 1 minute down the road.

Whataburger is always a solid stop. This location was very clean and well-kept, and it's…read moreconveniently located near downtown Fredericksburg. Quick, easy, and exactly what you expect from Whataburger.

This place has to have the best staff. One in particular, their trainer Tori. She was running the…read moredrive thru during my last visit and it was the fastest, and simplest visit ever. Not too mention Tori was very polite and helpful. I ordered up the #24 "Breakfast Burger" it was delicious. She had that ordered up real quick.

Well we stopped in for breakfast with our coupons from the mission's game. And it was such a…read morepleasant experience. Rex took wonderful care of us at the cash register. Our food came out quickly and it was hot and tasty. The kids split the breakfast platter, which was great for them. The hubs enjoyed his biscuits and gravy. And I enjoyed my breakfast on a bun with bacon. We also learned a few things. Kids eats free Monday-Thursday when you order a whatameal. And through 9/1/25 when you donate $2 to the Hill Country Relief you receive a commemorative Whataburger cup. Definitely a spot for locals and it was great vibe.

Ordered a sausage and biscuit. The sausage was nothing but fat and grease and undercooked. No…read moresausage at all. Ate half and bagged the rest a threw it out when i got to the top of the flyover heading to the West Military exit. Pure waste. Fly away you greasy biscuit.

This location routinely gets my orders wrong. One thing that's pretty disappointing. Is when you…read moreget home open the bag and it's not what you ordered.

When I order buffalo wings I expect buffalo sauce, I don't think that's too much to ask. My fault…read morefor ordering chicken "wings" (chicken nuggets) at a whataburger. Y'all don't get paid enough to be stingy with the sauce, just sauce those nuggets come on.

Food not cooked to order ( no pickles and no mustard ordered but both were on the burger.) Cold,…read morenot cooked when ordered as advertised; probably cooked hours . Bun was flattened . Barely a 1/2 inch square of lettuce, also one piece of onion like that, and a small slice of tomato. Never will go back, i have given them 3 chances. They might as well close up shop.

I was pretty disheartened when they gave me a styrofoam cup for my beverage. I really thought…read morecompanies did away with this kind of packaging decades ago. I felt guilty tossing that cup in the trash. No regard for the environment in this city. Food was good though and I'm glad I got to try this TX burger chain. The staff were pretty nice. This city is more affordable than Seattle plus they have an NBA team.

As someone who manages people and production for a living, I rarely leave negative reviews unless…read morethere is a clear breakdown in leadership. Unfortunately, that was exactly the case during our visit to this Whataburger. We placed our order through the Whataburger app at 12:17 a.m. after spending the evening enjoying downtown San Antonio. Despite ordering ahead, we did not receive our food until 1:16 a.m.--nearly an hour later. What made the experience even more frustrating was watching numerous customers who ordered in person after we arrived receive their meals 30 minutes or more before ours. There appeared to be no organized system for handling mobile orders. I want to be clear that this review is not directed at the employees working the counter and kitchen. They remained professional, kept their composure, and worked as quickly as they could under what was obviously a very difficult situation. They deserve credit for maintaining a positive attitude despite being overwhelmed. The responsibility rests with management. This was Friday night in downtown San Antonio, and there was a major concert at the Alamodome. None of this should have been a surprise. A competent management team anticipates predictable surges in business by scheduling appropriately, preparing inventory, and ensuring operational systems can handle increased demand. Instead, it appeared the restaurant was understaffed and unprepared, leaving employees to absorb the frustration of customers. That's not fair to the staff, and it's certainly not acceptable for paying customers. What happened wasn't simply a busy night--it was a failure in planning and leadership. When management prioritizes minimizing labor costs over being adequately prepared for predictable demand, the customer experience inevitably suffers. I hope the ownership reviews what occurred this night. The employees deserve better support, and customers deserve the level of service they expect from one of Texas' most recognizable brands.

Been coming here for years this is the absolute best Whataburger in Texas! Love the curbside…read moreservice. They have a lady there named Z. This lady is quick efficient and always professional. Thanks Whataburger and thank you Z.

I can no longer support this establishment. I will seek my WAB cravings elsewhere. Back in June I…read moreplaced an order in the drive thru. This location has messed up our orders so much in the past that we got into the habit of searching the bags before leaving. After waiting in their designated parking spot, I checked my order and was missing gravy for chicken strips. I go inside for the gravy. I decided to check my bags again and realized they did not include my extra dressing that I paid for. Back inside once again! While eating the salad I bit into something hard. When I spit out the food I discovered this metal washer. Immediately called the store and manager said all she could do was replace the salad. No thanks. Pain got worse throughout the night. Scheduled a dentist appointment for the next day. Dentist extracted the tooth! Filed a complaint and patiently waited for their response. Just received letter that there was no negligence on WAB part! Out a tooth and $500!!! This location has permanently lost my business. Pretty isolated incident, I'm sure. But I had to share my last bitter experience at this location.

Oh my goodness I'd always heard such good things about this place and I remember having them in the…read morepast. Worst hamburger ever burnt dry big bun like barely lettuce not enough sauce it was horrible I'll never ever ever go to Whataburger again let alone they may have turned me off on fast food for a while

This Whataburger is clean, the food is consistently good and their spicy ketchup..yum! If you're…read morelooking for a green chili burger don't miss this place!

Amazing service, clean store, timely service, and helpful staff! Couldn't ask for a better…read moreexperience!

Love the drive thru I can always count on getting in and out quickly at lunch and my food is always…read moreright.