First and foremost I hope you are in good health and well being upon reading this yelp review; to my kemper family and faculty thanks you for your services.So in my 12 years of driving; I had not met an insurance company so willing to help with a claim of an auto accident, I have to say they restored my faith in auto insurance companies. The process was so simple for the first time I did not need hire legal representation to have my insurance company cover me. After being turned down by major auto insurance I feel like this company seen me the little guy as a person. 10/10 recommend also dui/sr 22 friendly read more

Kemper Auto Insurance - Thank you the little guy - Auto Insurance Near Me - Upland, California

I've been with Kemper for over 10 years and have paid them $40k My wife was recently diagnosed with breast cancer and we have a handicap child. She unfortunately was struggling and got into a car accident. Two weeks later I was rear ended. Never got into an accident or used the insurance in 10 years.... Both accidents have came back as our fault no coverage and now I'm paying $732 a month. Not to mention when I called my claims adjuster Nancy she got mad at me and hung up.. seriously horrible, horrible people and company. We will be taking further action. read more

If I could rate it, zero stars, I would give the biggest ZERO By far, worst insurance for auto. I do not recommend at all. They don't help you and keeps important things from you. Don't answer the phone and then when you do get a hold of somebody, they don't help you either. They have the worst attitudes. and then came to find out that instead of my car being fixed Kemper and has had it this whole time and did not once notify me to let me know they had it and this resulted in me getting my rental taken away because they don't answer the phone. read more

Worse customer service. They sale you policies with out the stuff you need coverage. They transfer you without hearing you out. They hang up on you these men that are doing customer service hand zero customer service experience I will be canceling my insurance! read more

Worst auto insurance ever. The customer service sucks worst than the insurance. Do not go with this insurance. They will not help you. Instead they will make it look like you're at fault. They will do anything not to help you. They also screw you over on DMV paperwork and payouts. read more

El peor servicio que he recibido en aseguranza de autos no puedo poner ni una estrella sería cero, y cancelan sin aviso y después te mandan a collection sin tú saber que te habían cancelado lo peor en aseguranz de autos read more

If you're looking for an insurance provider that will actively avoid resolving your claim, look no further than Kemper. A hit-and-run incident caused by their insured driver occurred on November 1, 2024 - caught clearly on my Tesla's onboard cameras and backed by a filed police report. I reported the claim to Kemper in early February, and over six months later, my vehicle is still unrepaired and the claim is "under investigation," according to their adjuster Robyen Jean-Marie. Despite sending multiple emails and following up persistently, I've received nothing but generic copy-paste responses from Robyen stating the claim is under "coverage investigation," without any explanation of what's being reviewed or what else they could possibly need. Their appraiser, Gaylan Taylor, claims it's not their responsibility and deflects everything back to the adjuster. This entire process has been a frustrating cycle of delays, miscommunication, and zero accountability. I've even referenced a recent legal settlement against Kemper for their pattern of bad faith delays (see: https://www.claimsjournal.com/news/national/2023/10/31/320177.htm), which unfortunately mirrors my experience to the letter. Kemper's failure to act in good faith is pushing me toward legal action. I would strongly advise anyone considering Kemper to think twice -- when you actually need them, you'll find yourself ignored, stonewalled, and left on your own. read more

My insurance company gave me multiple, conflicting reasons for putting me at fault in an accident -- even after the police corrected their report to support my side. Despite that, they still ignored the updated evidence. An adjuster told me it's "cheaper to settle than go to court," which made it clear: they'd rather close the case than defend their own policyholder. Bottom line: They chose to settle instead of defending me. It was cheaper to blame me than deal with a lawyer. read more

I had this horrible insurance company for 6 months. They put an accident on my report that never happened!! They said it would be taken off but only if k stayed with the company. Do not trust this company!! My 'agent' was lazy AF. He sounded lazy and careless!! Stay away from this fraudulent company! read more

By far the absolute WORST insurance I have ever dealt with. They have the worst customer service ever! It's just a bunch of low IQ adults that needed a job and can't do anything else. I called to cancel my policy cuz I moved and my payment went from $185 to $310! I told them I wanted to cancel and he said it would be a $25 cancellation fee. I said I'd call back so I can shop around. Went back with Geico (literally the best) and I called back to cancel my policy. First they didn't ask me for a cancellation fee then he said I'd be getting a refund of $30. I was like "okay cool the app says I owe $30" he was like "did you hear what I said it's a refund" I was like "you don't need to be rude wtf?" He was like "oh my gosh please" and then I hung up cuz wtf? Make sure u guys SCREENSHOT AND WRITE EVERYTHING DOWN!! They're scammers clearly. Please find other insurance I beg of you even Anchor General is better! read more

Kemper/Infinity auto insurance. Worst car insurance ever, quick to increase rates but have an accident and these idiots are no where to be found. Over two months ago my car back window was shattered I had to pay out of pocket because I need my car to get to work. It's now May 5th and I can't ever reach anyone. More than once I mentioned i paid so tell you why they're asking if they should pay the place I took my vehicle to. Omg read more

It I could give ZERO STARS, this is what they would get! ZERO! They falsely notified the department of motor vehicles of my insurance lapsing when in fact , I had new insurance within the proper time frame. Now the DMV is attempting to suspend my registration for 3 months and pay a restoration fee of $500! Kemper wont fix their screw up down to management! Poor customer service skills to say the least! When I have hard proof of my cancelation date with them and moving on to the new insurance. I didnt leave on bad terms, I paid on time, and I just needed BETTER coverage at a better rate, but even so, they had no right. Never had a lapse of insurance the past 10 years of driving and this is the first time I have ever had an issue because customer service reps are lazy to look further and do their jobs and notify the proper channels of this mistake. Would never do business with them ever again! To top it off just found out they sent me to collections for the remaining $39 I wasnt aware about because a bill wasnt sent out. NEVER AGAIN read more

This car insurance company is very quick to take your payment and very helpful in regards to that, but once you start questioning charges and transactions, they brush you off real quick (comes across very rude). I'm very appreciative of their consideration in regards to my late payments, but now I don't even want to reconsider renewing. I am waiting on a copy of all my payments with Sunset Plaza and all my payments through the Kemper website and will contact my bank. read more

Biggest piece of shit company there is. I got into an accident 2/26/25 and it wasn't until the beginning of April that they accepted liability. (Had to get my attorney involved) The second he wrote them a letter they accepting liability surprise surprise. Biggest POS company there if I hadn't had an attorney reach out to them I'd still be out of a vehicle 3 months later. Sorry for whoever has to go through this. NEVER EVER would I wish apon anyone to deal with shitty ass keeper. read more

Worst company to have an insurance with! I asked them to change my payment due to 1 week later and they said no you can't (with a rude tone). it's super expensive, and if you try to lower your property damage comprehensive and collision deductible, they will tell you that you will pay more and also you will have to pay extra money to make the change. listen to me stay away from this company, I had progressive in the past and they are much better and cheaper, also the customer care with Kemper is horrible! please stay away from this company, they only deserve to go bankrupt! This company has He needs to change his name to "legalized thieves" read more

What can I say about this group of robbers thieves assholes. I got into a car accident. Their client got their car fixed for 13,300 and then they sent me to a collection agency. I've never heard of that but when I lawyered up, that's when they told me to disregard the piece of paper, Client was backing up out of a driveway went across two lanes across a double yellow and that's when I hit her so what happens Kemper doesn't tell me to go to any autobody shop just tell me go get it. Take it to any auto body shop so I did and since it got totaled and they decided they didn't want the car so I would have to use whatever money I got from her shitty policy Pay for that to get out I don't have to sign my truck. The one I bought three years prior for 20 grand. I'm selling it. I'm getting rid of it for nothing I didn't get nothing from Kemper fucked me and they are the shittiest company insurance company in the world never ever go with these people they camper does not give a shit about you or anything. They just care about their fucking money shitty fucking people anybody that would work for temper must be a shitty fucking person. read more

Kemper insurance are crooks,very unprofessional and fraudulent. Do not ever get insurance with then customer service is very poor,and when you want to discuss your account they hang up and never notated the acount.talk to one person next person's information totally different.I don't understand how they are still in business the worst experience of my life. read more

I had to work with this company due to their insured driver rear ending me on the highway. They shorted the repair shop which I had to pay out of pocket. They shorted my reimbursement of the rental car I had to get, they claim it was because the repair shop took too long to reply to their emails. They are extremely slow to reply themselves if they do reply at all, I had to get state government involved to get any decent communication with them. read more

Scam artists. The person who hit me was under this Mickey Mouse con Job joke of a company. The representative would call me and refuse to contact my insurance company as I had requested. Though the other driver hit me while trying to pass the red light, they claimed that it was the other way around. They sent me letters pretending that I was avoiding them even though I spoke to them. Kemper is a shady company who should be investigated for fraud. read more

1st incident. Another bad review....what a coincidence. A couple of years ago I had this company and I got into a car accident and I called and filed a claim. I spent 1 year reaching out to my adjuster and the company and never got in contact with anyone and they never returned my calls. I finally decided to make a complaint with the city which oversees insurance companies and within a week a kemper representative called me told me that the city contracted them and said that they "had been trying to reach me" I told them that it was a lie and the only reason they called me was because the city put pressure on them to resolve the issue. 2nd incident. I recently called kemper on 4/2/24 and got insurance through them again as they were my only option at the time. I spoke to a sales representative and he told me the price for 6 months and I told him multiple times that I wanted to pay for the full amount for the 6 months. I made it very clear that I wanted to pay the full balance and he also acknowledged that he was going to charge the full 6 months. But he did not charge the full 6 months he only charged 1 month and put me on a payment plan. Since I thought I paid for the full 6 months I didn't know that a payment was due the next month so they cancelled my insurance but they charged me $105 dollars for a 15 day grace period. It wasn't until I got a letter from collections for the $105 and a letter from the dmv stating that they were going to cancel my registration for not having insurance that I realized what was going on. I thought I had insurance so I reached out to the dmv but they informed me I did not have insurance. I then called kemper and they were rude, angry, and defensive every time I called and they said it was not their fault that it was all my fault because I should have checked my statements seeing that I only got charged the first month. I told them I didn't think I had to check my statement because I trusted the sales representative to do his job. They said it was all my fault and that there was nothing they could do but transfer me to sales to get a new policy. I asked them to review the phone call and they said they don't record their calls so that there was nothing they could do. I told them I wanted to make a complaint with the original sales person and I asked for a copy of the complaint they said they do not provide that information. So I got so screwed by them, I got left with no insurance, no registration, and I was sent to collections for the $105 which I had to pay so I will not be in collections since I own a home and have perfect credit score I didn't want anything bad on my record. I just want my refund for what I paid. read more

they suck and ate so fraudulent it unbelievable they dont ever pay out on the claims !!!!!!!!!!!!!!!!!!!!!!!