I worked directly with Karla L. This by far was thee most horrible and unprofessional experience I have ever encountered with any business. Karla set me up with a down payment for 475 and said I could pay half of it to get started and the other half in 3 months. When the time came she forgot to put the extension and they ended up canceling my insurance through Aspire. When I tried to resolve the matter Karla stopped answering her phone. This place is a scam they get your down payment and put you through the wringer and I have found several reviews claiming the same thing. Unless u like you to be directly stolen from and lied to, do your self a favor and do not use Free way, or atleast don't Let Karla help you.if I could put negative stars I would. read more

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Freeway insurance is a scam! LUIS DIAS told me no Drivers license no problem you just need a bigger down payment which I did pay three months later the real insurance is asking me for a drivers license or $400 Called freeway insurance the supervisor Antonio said that he was my last point of contact Ridiculous read more

Freeway Insurance - Freeway insurance is a scam! - Auto Insurance Near Me - Ontario, California

Jeanette Yepez, Thank you so much for your awesome Customer service. Thank you for helping me get a better policy and a better monthly rate than I had previously. Jeanette Yepez, she was able to cancel my old policy, whom I was paying a lot in a monthly basis, and doing that. She was able to get me a new policy with full coverage for my 2015 Sienna SE, great monthly payment and other perks such as tire hazard. She also helped me by giving me an $150 discount on my insurance and was able to get information for me on my existence claim. Overall, I truly appreciate Jeanette Yepez for helping me and going beyond her service to help me. Thank you Jeanette! -Vincent read more

Freeway Insurance - Business Card - Auto Insurance Near Me - Ontario, California

DO NOT get insurance from these people they are frauds. My insurance expired on 11/20 so I called 11/21 and Heidy Valeriano was "helping" me. She told me I couldn't keep my National General insurance bc I let it expire so it automatically expired. I had to get a whole new insurance with a down payment of $518 through Multi-State because once again Heidy Valeriano said I couldn't keep the same insurance. Yesterday I get a charge of $232 from National General and when I called in I spoke to multiple people who argued with me the entire time. They told me I couldn't get a refund bc I signed for automatic payments, but how if that insurance canceled on 11/20 !! Everyone was very rude especially a supervisor named Daniel and his agent number is 4823. They continued to tell me they can't do anything because it is up to National General. Every single time I asked how isn't on the employee who lied they had no response. I wanted to speak to National General directly so I asked 2 people the number for them and the continued to give me their number. They had me going in circles for no reason. Everyone here is very unprofessional and they are trying to take your money. Now another payment of $157 is about to be taken out of my account on the 9th when I NEVER agreed to that payment date especially when my new insurance was barely set up on 11/21. I spoke to 3 different people that did not care about what was happening and how I have a livelihood to maintain with christmas right around the corner. So in a matter of 2 and half weeks I'm paying $675 for payments I NEVER authorized. DO NOT GET INSURANCE FROM THESE SCAMMERS!!!! read more

I've been pricing around for new car insurance and Vicktor was a tremendous help! His service was outstanding! Vicktor was not only very helpful but he also answered all of my questions. He was able to save me over $300 a year on car insurance. I recommend anyone who is looking for car insurance to bring your business to Vicktor at Freeway Insurance! read more

Thank God & Hector for helping me finally find affordable insurance. I was having the HARDEST time finding afford full coverage due to my somewhat recent car accidents and a DUI from the past... if you can learn two things from me it would be 1) Be a better driver & 2) Go to Hector to get the best coverage for the best deal!!! read more

Vicktor was very helpful and professional, He was able to save me money by switching over to freeway insurance, allowing my woife and I to spend more time on the freeway and less time stressing about our budget! Definitely would recommend!!!! read more

Good communication and Vicktor helped me find the best rate possible definitely recommend

Spoke the manager Daniel he was very helpful got me a quote instantly walked me through process and got my coverage. Thanks again and highly recommend anyone to do business with them read more

Go see Jerome at the Ontario branch he really knows his stuff and is the nicest guy around. thx a lot for your service and promptness!!

Jeanette Yepez was a fantastic Agent, she saved me money ,time and gave me a great offer for my car insurance. It's great customer service

I was reading reviews to see where to go for the best quote and I only had to come to one spot! Ricky Alas helped me and got me a sweet deal! And he was very nice professional and very helpful! I would definitely recommend anyone to come to Ricky for help! read more

Worst insurance policy I've ever purchased. Partly my fault for not reading every initial point in the contract but never in my 40 years of living have a bought a policy so crappy. Check what your signing. I had a stipulation that within the first 60 days of the inception of the policy your deductible triples if you make a claim in those first 60 days. I talked to a friend who has been doing insurance for 20 years and and she's never heard of a stipulation like that and unfortunately we had a accident in the first 60 days. Something the agent should have verbally told us about our policy before purchasing. Second it cost me another $50 to cancel my policy even though the car was totaled out. Unreal!!! Crappiest insurance I've ever had. Id much rather pay $20 or even $50 more a month for a REAL insurance policy. read more

I like this place Francine is a really good worker and she gave me the best rate

This review is for Ricky Alas and his extremely helpful service. He was able to assist me in obtaining a great price for monthly auto insurance. He also stayed on the phone with me and walked me through the whole process. I appreciate your attentiveness and fabulous customer service Ricky! read more

So I called think this was freeway insurance. Because that is what the business name is. But DON'T BE FOOLED! This is a insurance brokerage company. The lady quoted me a great rate of $49. But to get started the fee is $225. That is including first months bill. Now I was horribly shocked. I asked why so much? Representative: those are the dmv fees we pay to the DMV. Me: what are those fees specially? Can you send me a email stating the details of the dmv fees? And also the quote? Representative: uh yeah sure. I'll go ahead and get that over to you. Give us a call if you decide to get it. Me: ok cool. *about to give her my email. ( I declined to give my email early on). Representative: hangs up This is a pure scam. Don't be afraid to ask what ever question you want. Especially if things don't add up. read more

Vicktor Flores was an amazing help and serviced all of my needs sufficiently and professionally, definitely recommend coming here!

I didn't have insurance for a good while, and been looking everywhere for a fair deal but could not find one anywhere! I get a phone call from Yesenia Briseno, and she turned my day around! Not only did she help me to get auto insurance, she was very helpful, and listened to every need that I had. There are not a lot of people who are this brilliant at their job, and Yesenia made my decision very easy to buy auto insurance through her. I would 10/10 refer a friend or myself to get my auto insurance through Freeway Insurance services. I am very satisfied with the service provided, and Yesenia's kindness. Thank you!! read more

Felt like i was paying a lot on my previous car insurance and wanted to get a better deal. I was offered a quote much cheaper than what I normally pay and couldn't be any happier. The lady who helped me was Yesenia. She was very kind to me and explained everything to me in great deal. I recommend this place for anyone looking to get new car insurance or even a better deal than what you get. read more

Freeway insurance is amazing, Yesenia gaved me the lowest rate she has a great personality . I recommend everybody to stop by and get insurance here. read more

Called first to get a quote and tried to be very detailed and exact so when I'd go in id have an idea on what to pay. I arrived and the down payment and monthly payments each rose to $100 more than what in had been told over the phone. I had even asked the agent over the phone if she could guarantee me the price and she said yes it might go up/down $10-15 and I was okay with that. But I'd end up paying $200 more. the agent said let me call my manager and the manager was rude and the price that I was offered over the phone was of a nonexistent company. Funny thing because the agent I spoke to referred me to them because they were near my house. Instead of reducing the price she peaked it up and we just left. Honestly everyone should do research these agencies just abuse of us because they think we are dumb. I suggest people to ask lots of questions. There are only a couple of reviews here but online there are hundreds of complaints. do your research read more

I had to shop around for auto insurance today and that can be a daunting task trying to find a business that will really help, educate and make the process easy. I have to say I found one business that met my criteria. Freeway Insurance on 4th and Vineyard was just that place. From the moment I called, Lucia was very friendly and provided excellent service. I had called another place before but decided to go with her based on her assistance over the phone. She was able to give me a couple quotes within minutes. When I arrived she got right down to business, I was in and out within 15 minutes or so with my new insurance policy. She not only saved me over $100 monthly but got me roadside assistance included in my policy. What a wonderful experience I had with her. If you are in the market for auto or home insurance then Lucia is your girl. The other 2 gals there also seemed very friendly and knowledgeable. Don't hesitate to call. Mat P. read more

I also called thinking this was Freeway Insurance, and it isn't it's a brokerage, the insurance was a good price, till the agent I believe her name is Gaby diaz hit me with $360 to start , REALLY U GUYS NEED THAT MUCH COMMISION IT'S UNREAL I WILL NEVER GET INSURANCE FROM HERE .... TOTAL RIP OFF...... read more

I have recently had a bad experience from a different insurance agency so I was not looking forward to going else where but I was highly recommended this particular freeway insurance. From the moment I walked in every one seemed so friendly. I purchase my auto insurance policy with Maria and she was very professional I didn't feel pressure to purchase anything that I wasn't happy with it. I'm so glad I came here. If I have any questions I still give Maria a call and she gladly answers and helps with my concerns. Thank you Maria for the help! read more

I have been with the company for about 2 years now and scarlett has been amazing in being my agent all this time. She has been very patient with me will all my questions and concerns that I have had through the years. She has also has been very helpful with the referrals I have sent her way; in helping them out with great deals and the best rates in insurance. Therefore, if you need great rates and a great attitude and amazing costumer service skills please ask for scarlett she will definitely help you out and give you the best rates and service ever. read more

I've had freeway insurance for a couple months now whenever I have a question on my insurance Johanna is always super helpful and friendly and answers my questions. Thank you Johanna for always providing the best service. read more

I had a bad experience with best buy insurance to find out they opened up an policy with out my knowledge I came in to purchase at freeway insurance talked with Lucia she was the knowledgeable and professional as well as Maria they made me feel really comfortable like I have known them for years I would recommend them to everyone read more

After getting an online quote, I visited this location since I was running errands in the area. I was a little hesitant at first since there are so many insurance companies out there. However the main factor in any business for me is always great customer service, which Lucia certainly delivered. She was not only personal, but also professional and showed me the comparisons between their saving rates vs other companies. Although I walked into this business unsure of what would be sold to me, I felt that I received genuine help with an additional benefit of saving me hundreds per month on insurance for two cars. If you plan on visiting this business or getting insurance from this company, definitely try to come to Ontario and ask for Lucia! read more

The girls are great very friendly. The office is clean and organized. They also offer complimentary coffee and water. Great place to shop for insurance, I highly recommend coming here to get insured. read more