My husband Daniel and I visited this insurance location to add a new car and Ricky Velasquez was amazingly knowledgeable on car insurance which is what we were there for. He did his very best to find us a new insurance plan that is affordable for us and we are extremely happy with what we got. Very professional and courteous. I definitely refer anyone to visit this location if you want an honest quote on insurance. Thank you Ricky! Mr. And Mrs Villa read more

Karla Bautista helped me out and she was the best. I felt right at home with her. She was genuine, down to earth, and very professional at the same time. I wish yhe quote would have been more in my budget, but over all its still a good deal. Thank you Karla read more

Paul J. Mendoza is my insurance agent. He is so helpful, always returns my phone calls and he answers my emails right away!

Paul was fantastic! He got me a great rate and made the whole process smooth and easy. Highly recommend him for any insurance needs

Muy buen servicio y cobertura a precios razonables. Paul me atendió y me dedico todo el tiempo necesario para que yo pudiera entender todo. Muy dedicado y excelente trato para conmigo en todos aspectos. Muchas gracias. read more

Sad! At the beginning of the conversation, the worker said the insurance companies in California had gone up 4 times the rate of what I was currently paying a month ( 200 a month to 900.00 a month. I called back because I wanted to know if this was a scam insurance company, I was told by a different worker that the quote was 500.00 a month. I ash were they selling my information drivers , license and vehicle information and they hung up the phone immediately. Be careful folks!! read more

Jerald, wonderful costumer service man. If you need insurance definitely talk to him. He friendly and does a great job.

Great customer service. Mario was very professional and knowledgeable. He took the time to explain everything to us. We truly appreciate it. read more

Like most of you I hate purchasing and doing research on vehicle insurance, thankfully for me I got in contact with Betty Marquez and she made this horrible process extremely easy and enjoyable. I highly recommend Betty for all your insurance needs she is thorough polite professional and will answer every one of your questions. read more

Got the Best Quote with Mario Rosas, Great costumer service and Professional. I highly recommend to come here first to get any insurance Quote. read more

I want to thank Miriam for being extremely helpful with my insurance needs. She was very attentive in making sure that I was getting the best coverage for my situation. I would definitely recommend Miriam if you need help finding insurance. read more

great service helped me out when everyone else said they couldn't do the same he came the closest if not actually better overall premium definitely deserves a raise thank you Paul Mendoza read more

If I could give ZERO stars I would. Cassandra is a rude, disrespectful, attitude having lady. She just cares about getting her little broker fee for some janky insurance. All we wanted to do was request a refund for this 140$ fee she charged without our consent and she was so mad. It could have been as simple as her requesting it then it would be done, instead she wanted to argue with us & insist that we were stupid or something. CASSANDRA really needs to learn some customer service skills or find a new career path, thanks hun. read more

Bought my premium with Guadalupe Cueto. Do business with her ! I repeat do business. She will do the beyond to get you a good quote and will be there for any of your needs & wants. Great experience just because of her. read more

I had the pleasure of working with Cassandra Westcott. she was so great! she helped me out with all my ridiculous questions, she was patient with me, and she was very easy to talk to. she found me the best insurance for a great rate. I would definitely recommend freeway insurance to anyone and everyone just because of Cassandra and how easy she made the process for me. thanks again Cassandra!! read more

Guadalupe from Freeway insurance is the best agent I've ever worked with! She is very fast and thorough. She explains everything that's needed and doesn't waist anytime trying to pressure you to get other things that's not needed. I was able to get everything done over the phone. I was also able to sign all of my documents online and didn't have to wait to receive through the mail. I'm so happy with the service I got! She is extremely helpful and friendly. I highly recommend Freeway insurance! read more

Guy from the back right desk! Great worker and good customer services 10/10 recommended read more

The manager Mario Rosas was so professional and sweet. He helped my parents and I with huge discounts! I saved about $500 a year. I will definitely be recommending him to my friends and family. If you come to this office, speak to Mario. He will go out of his way to make sure you save lots of money. read more

DO NOT DO IT! Rip Off. Can't even change a credit card to another credit card without writing a letter and jumping through hoops. Once the rep got my money he was literally impossible to get a hold of. There is a brokerage fee as well. Just get your insurance from the actual insurance company. Bad mistake. Now I am still waiting from an email to cancel my policy and get my card changed so they don't charge it! 7/28/17 - Now I get a call to collect my money for the broker. I'm sorry NO cancel everything!! I called AND emailed Freeway insurance reps to simply CHANGE MY CARD on file and no one got back to me at all! Now you want to call me and take my money for your broker who has been ignoring my calls and emails. Sorry. I am done with freeway insurance. The best part of this entire ordeal is now I know I can just go straight to the insurance company without Freeway Insurance as the "middle man." Multistate Insurance has AMAZING customer service and online services, I figured this out while going through this entire situation with Freeway. read more

Wow! Love the tactics ! Quote me one price with your written quotes on insurance for $294 then I waste my time for 2 hours saying well now it's over 600 per month higher!! Get your facts straight and stop the BS!!!! read more

Crooked business, do NOT go here! They will lie straight to your face. If they try to verbally walk you through documents make sure you read the fine print other wise your payment will only be going towards brokers fees.I payed about $400 to what the broker told me was the insurance payment for the month only to get a letter saying my policy was cancelled for non payment..... I called customer service only to hear how it's my fault and now I need to pay a fee to reactivate my insurance. Stay away from this place read more

Ricky, Pleasure doing business. Easy to talk to and very informative. Got me a good policy and great deal. People who are unhappy here just don't know how take care of their own life and problems. Ricky gets straight down to it and will take care of you. Highly recommended come try for yourself. Set a appointment for later still took care of me early when I came in. Brandon. read more

So after corporate failed to solve my issues I came here to see if I can fix my policy .. I'm a very difficult person to deal with when I'm upset, Jose & Ricky worked together to find the best solution for me .. I am leaving totally satisfied & happy read more

Freeway Insurance - Thank you so much !! You both get 5 stars ! - Auto Insurance Near Me - Rancho Cucamonga, California

Mario Rosas from the Rancho Cucamonga office was really helpful today. I was so worried about adding my newly teenager driver into my policy then Mario gave me couple of options and I believe I picked a very good deal. Thank you very much Mario! read more

Thanks to Guadalupe I had a stress free help in getting my automobile insurance. She is completely sweet, informative and patient! Definitely recommend speaking to her if you're in look for affordable car insurance! read more

I make sure I always come to this branch for my insurance. Came in today to get a new policy and Ricky was able to help me right away he saved me a lot of money and got me the coverage I was looking for! read more

I really enjoyed the customer service I experienced (when all other places were closed!) I went after work got the same coverage that I had with a formal company for less money down! Rickey made the experience pleasurable, convenient, and personable! Thank you so much Rickey for taking the time (after hours) to make sure my family was covered with insurance! C. McElroy read more

If I could give this company negative 5 stars I would ... It is funny that the only way to get anything done today is through social media. I have been trying to get a refund for over 3 months for a policy that did not even last a day. I followed all the procedures asked and still no response. I tried to file a claim through my bank and was denied. I call their 1 800 number and get the run around where they always pass the problem to someone who still is looking for the pass. It amazes me that in this day and age with technology that company's lack customer service, but I guess it shouldn't because they can hide behind a screen in anonymity as "we" the little people get screwed. There are a 100 choices for insurance, DO NOT make your choice Freeway Insurance. They are crooks and are only a middle man broker that will not help you in your time of need. We are prison inmates to them that are only identified as a policy number and not a human being. #worstinsuranceever #prisoninmates read more

Had a great experience today working with Ricky! He took great care of me and got me a great price! Very satisfied with my insurance and with the office! Thank for everything Ricky read more

It was a wonderful experience getting a car insurance from Rick Alas he made it easy and really understandable and give me a good rate on car insurance. People there has great customer service and they always have answers for The questions I had. Thank you again I recommend you to see them two thumbs up read more

Ricky was amazing his customer service is through the roof he helped me pick out my insurance and found me a great deal that I could work with and he also explained all of the other perks that come with my insurance that I purchased I've been coming to freeway for a cool minute now and they get better every time I come. Ricky is perfect for this place he's amazing at what he does and he makes sure you are well taken care of thank you read more

I went to AAA just to get a quote and just for me alone it would be 400 dollars that was insane my husband and I went to freeway insurance and for the both of us we pay 159 a month Scarlett and Ricky helped us so much to get the best deal and I would recommend this place to anyone and ask for one of them. They are caring and very helpful and will answer all your question thanks Ricky and Scarlett for helping my husband and I read more

BEWARE!!! Do not use this office!!!! I have been a customer since 1996 and had always used the West Covina office. Since I have moved to Upland I went to the Rancho office this last time to renew my insurance. In order to make a long story short.. they lied to me and ripped me off for $161.00!!! I have never been treated so badly from any company before..when I called to complain about the lie the person on the phone (Cody) thought it was funny and said there were no refunds. I paid $330.00 dollars to them and was told that I would have only 3 payments left on the insurance to make. When I got my bill, only $168.00 went toward the insurance and Freeway kept the rest, oh and I have 4 payment and not 3!!!! In all the years that I have been a customer of theirs, I just can't beleive I would be treated like this...I can not even express how mad I am!!! Please beware in using this office cause it turns out that they flat out LIE to their customers!!! read more

Came into in need of auto insurance and I was given excellent service by Jose Perez. He was not only efficient but super informative with the policy. Thank you Freeway. read more

Aldo was a great broker. Really helped us with are policy . Would highly recommend . My parents have been with them for over 20 years . Never had a problem . read more

Great service. They did have a great deal on auto insurance and helped me get into a better plan

I am currently an insurance holder with them. And I have been going through grief with a family member passing away. They didn't not understand the situation and worried about the money rather than the situation. Which is pretty darn stupid? Isn't it about customer service? And taking care of their customers? Well I guess not. They didn't even write it down in their notes like they said they would about the incident so they can better assist me. I don't understand at all. Once I pay off for the paid amounts I owe. I am leaving here and not returning at all what so ever. Again, worst customer service ever. "Better assist you" I've heard that too many times. That's not better assist you at all. Thank you. read more

Leaving Freeway insurance after being helped by Ricky! We were in and out! Such an awesome energy. Easy on the eyes too! ;) Explained everything so we understood! Will be coming back for a quote on our other vehicles. read more

These people act like they're doing you a favor in giving you a "good deal" and all the "discounts" they apply when you're not happy with the current offers available. It's pathetic! If you can avoid this place at all cost! If you must don't go with infinity insurance like I did. I got over charged with them. At the time of signing and with my first payment. I just read the reviews on infinity insurance and oh my I should have done my research before. I don't mind paying for service, I mean we all have bills to pay. But when you're stealing from people how is it that you sleep at night? It's sad... read more

The currently selected location is NOT the issue. The issue with a location on Fourth Street in Ontario terribly gratuitous staff they act like they're doing you a favor then when you sign up and you agree to have them broker services for you they charge you a minimum $200 down payment regardless of the cover that you buy. They act like they are doing you a favor but they're really not they judge you when you walk through the door with they are going to charge you for a down payment based on your demographic I noticed this because I saw someone going previously before me and I question them in the parking lot as to the services of this particular location the man told me in broken English that they charge him a $65 down payment and $65 to start insurance so I went inside a couple days later saying women working in the location there so I went in and I purchased a policy and when everything was finalized the lady told me it would be $265 come to find out later that my insurance policy was only $60 a month and they charge me a $205 broker fee this is outrageous highway robbery I had a problem with the insurance coverage being lapsed so I call the broker they say oh no refunds you'll have to call the insurance company so I call the insurance company to straighten the matter out turns out the policy I originally purchased and paid $265 insurance company was gracious enough to grant me a $65 down payment so I would avoid freeway insurance services at all cost especially the one in Ontario on 4th Street read more