I have been with them for years since we moved to LA. The insurances seems reasonable and clams…read morewere processed quickly. Also I called to pay my bills was very quick and easy, especially the staff there were very helpful and friendly. I highly recommended.

We have been customers of Lily's for about a decade now, and truly appreciate the professionalism…read moreand reliability her team has consistently delivered. Highly recommend her services!

I was looking for a personalized insurance experience and called several different insurance…read morecompanies to no avail. These days transactions seem to be completed by text or emails and I wanted to talk to someone who would talk to me to understand my insurance needs. I was so glad to connect with Adrian from Foothill Insurance Brokerage Agency. He understood my needs and worked with me to find the best quote and company. I look forward to working with him in the future to ensure that all my insurance needs, and those of my family members, are met!

Adrian went all out to make sure I got the best rate, he responds fast, really friendly and service…read morewas fast. He knew what he had to do and I was satisfied he was able to get me a full coverage policy without it being so high compared to other companies. Highly recommend this place

I Definitely recommend this location if you're looking for insurance of any kind. See Christi Liang.read more

I'm going to start with atmosphere. 1. When we first walked…read morein everyone looked up in surprise like they weren't expecting anyone to drop by to get a quote. One man offered to help us. He wasnt exactly super friendly either. 2. There is no proper entry way that tells you anything about the company. The whole place has crap everywhere, especially on the floor. Boxes of copy paper, boxes of this and that... you could barley walk in there. It was a gross, chaotic feeling, filled with disorganization. way too many tables they were using for desks crammed everywhere. Crap strewn all over every single table too Ew.. There was a 2 seater couch, yet impossible to get to due to all the boxes of stuff in front of it and another workers glass table blocking it off. It was just "gross". 3.No one else really looked up from their desk with a smile and said welcome or anything. We actually felt like we were imposing a little bit. Like I said there was a whole negative vibe about the place. 4. If the lack of organization and stuff everywhere wasnt enough, the workers supposed joke of a desk was even grosser. Medicines, bottles, food, toys, just crap all over the table. He even apologized for the messy desk... I instantly didnt trust him.. he cant even control himself! Im supposed to trust him with my precious cars? This wasnt a nice desk with a set of drawers to put away your personal stuff and look professional, plus no name tags were worn. 5. We had quote from somewhere else down the street, that was literally the same coverage for a good $$80.00 cheaper than them and the worker was sweet and nice and took us through each step to customize a plan and explain why we should get this or that. This worker was acting very awkward and uncomfortable the whole time. He just wanted to get it overwith so he go back to doing nothing :P Here it was a ball park quote with no explaining anything and even tho we said we didnt want certain things it kept getting pushed on us. 6. Obviously no break room. some kind of shelf where they store the coffee and snacks in the very back behind a ladies table. You could totally see what they had for breakfast. Other places we visited had the water and separate snacks for guests right in the front in a clean, welcoming, inviting, look and appeal to it. Here it was like "Oh please dont look at our mess". I really hated to waste their time, from the moment we stepped in there we were hoping the atmosphere would change, that at least the worker would be warm. personable, and get us to relax a bit....it just went downhill from hardly being able to walk in there to the guy not really wanting to be hassled with us, we just wanted to hurry up and leave. I realized.... if its this bad from the start what is going to be like when I actually need them? Here is the bottom line...If you cant even take charge of your office and keep it clean, organized, with proper desks cause your so dang cheap, how are you going to handle emergencies for your clients? How are you going to deliver good service? I can tell this comes from the top or the head & its not the workers fault. GET YOUR ACT TOGETHER.

Hello, this message is to let Mercury know that after almost twenty years of keeping our…read morepolicy(ies) with Mercury, we are highly disappointed in the service received last year when we were charged a premium for coverage on a vehicle that we do not own. That vehicle belonged to someone else and they provided evidence of insurance for that vehicle that they had with another insurance provider during the same coverage period Mercury charged us for. We were not reimbursed and the Broker we've been loyal to, Crusberg & Decker, handled the matter with terrible customer service. That's not the way to treat a customer, especially a loyal customer. We are cancelling our policy with Mercury.

Policy purchased, payments made. One night deposited cash late, Boss was on vacation, 2 weeks super…read morebusy working 80+ hour weeks 18 hour days... Payment did not get processed. I had not noticed as I deposit cash and if there is a problem someone usually contacts me. 2 weeks no call or email, no idea my insurance had been cancelled in that 2 week time frame. I was told by a Direct Mercury rep that a notice was snail mailed (never received it...) What I did receive a week after my policy was cancelled, was a notice stating my policy is no longer effective as of 1 week prior and a $100 fee for nothing. Seriously? You cancelled my insurance in 2 weeks with not so much as a peep from you? I offered to pay the missed payment as well as the $100 charge for absolutely nothing, I was told there was no recourse or solution and that this would not suffice. I called this insurance branch after hours and left a VM with my name and number so I can just pay out my A... for a new insurance policy... Surprise, surprise no one called me back in an entire 8 hour work day. Not a single responsible party at this location. 17 years of Mercury Insurance as my go to company down the drain. What a worthless insurance broker the Mercury website paired me with.

I had a difficult time finding car insurance on my own, and Stephen made finding it quick and easy…read more I was able to get car insurance over the phone at a great price. I will definitely come back again for any of my insurance needs. He was very patient and easy-going. Very pleasant to talk to about what I needed.

Super nice and helpful guy. My insurance rates went up this year so I gave Stephen a call. He…read moreexamined my current policy and gave me some suggestions in addition to explaining all the recent changes in the insurance industry for me. A+ customer service experience.

Very responsive and friendly to solve all my issues and questions when I need immediate assistanceread more

I was looking for insurance and Daichi was really helpful and nice. He was patient with my poor…read moreunderstanding of insurance, and he explained the coverage very clearly to me.

Very recommended. We saved money by switching to farmers. Very professional We are very happy.read more

Zhina and team was able to quote and provide service for my business and personal. Provided great…read moreguidance and insight on my current insurance. Very responsive and professional. Also sent friends and family to Zhina and team and they were able to assist.

Westlane helped our nonprofit obtain insurance for our passenger van! It was extremely helpful and…read more their prices were very reasonable. We are very happy that they were able to help us keep our services going to provide transportation for our community programs and elementary students. Highly recommended!

The staff is very knowledgeable and helpful Eva & Amanda are the best. I definitely recommend them.read more