Hello, this message is to let Mercury know that after almost twenty years of keeping our policy(ies) with Mercury, we are highly disappointed in the service received last year when we were charged a premium for coverage on a vehicle that we do not own. That vehicle belonged to someone else and they provided evidence of insurance for that vehicle that they had with another insurance provider during the same coverage period Mercury charged us for. We were not reimbursed and the Broker we've been loyal to, Crusberg & Decker, handled the matter with terrible customer service. That's not the way to treat a customer, especially a loyal customer. We are cancelling our policy with Mercury. read more

Policy purchased, payments made. One night deposited cash late, Boss was on vacation, 2 weeks super busy working 80+ hour weeks 18 hour days... Payment did not get processed. I had not noticed as I deposit cash and if there is a problem someone usually contacts me. 2 weeks no call or email, no idea my insurance had been cancelled in that 2 week time frame. I was told by a Direct Mercury rep that a notice was snail mailed (never received it...) What I did receive a week after my policy was cancelled, was a notice stating my policy is no longer effective as of 1 week prior and a $100 fee for nothing. Seriously? You cancelled my insurance in 2 weeks with not so much as a peep from you? I offered to pay the missed payment as well as the $100 charge for absolutely nothing, I was told there was no recourse or solution and that this would not suffice. I called this insurance branch after hours and left a VM with my name and number so I can just pay out my A... for a new insurance policy... Surprise, surprise no one called me back in an entire 8 hour work day. Not a single responsible party at this location. 17 years of Mercury Insurance as my go to company down the drain. What a worthless insurance broker the Mercury website paired me with. read more

Super girl named Christine answered all of my questions and concerns in one phone call. She was courteous and knowledgeable and was able to diffuse some of my wariness of insurance agents. read more

Without a doubt: The worst customer service and insurance group I have ever had the displeasure of working with. They send you 1 bill that you have to pay 5 times over 6 months. Who the You-Know-What doesn't bill you monthly?? We sold our home insured by CSE and we needed one month of a rent-back policy while we were still living there. I spoke to Brittany, the agent, who said that their computers were down, and she needed to set me up with a company in their group - Mercury ended up being the "winner." I told Brittany that I needed a one-month policy and then I would be moving, and would just need the homeowner's policy at the new place (no rental). She told me everything was squared away, charged my credit card $45 over the phone, and never, ever contacted me or responded to me again. I found out TWO MONTHS after I thought the policy had already ended that the Mercury Insurance policy had, in fact, NOT been canceled, and they were trying to charge me an additional $45 for this "on-going" policy. I reached out via email to Brittany and Christine called me to settle the issue. I explained my conundrum to her and we proceeded to email back and forth at least 15 times regarding the problem. I then received a document from Mercury that they were prepared to send me to collections for the balance (of a mere $45 - are you kidding me??). Christine was vague and unresponsive over the next week and a half. I cc'd Brittany on EVERY email. Brittany neglected to jump in and fix her egregious error. Her lack of attention to detail caused me the headache of contacting Mercury *and* CSE numerous times to attempt to put this issue to rest. I won't go into the details of Mercury, as that doesn't apply here, but FIX YOUR MISTAKES, people! Ignoring your customers is flat-out rude and unacceptable. I hope nobody else makes the mistake of signing up with these...people... read more

I know I am not a rich woman, but I gave this policy to this agency and they basically had us on auto pilot because we were seniors 60 is the new 40 Daniel. Anyways, they tried to peddle a 2500 deductible with feedback online of this insurance company we've had for a few years as the HOME INSURER FROM HELL. Thank GOD we never had a claim. Even my husband passed away recently and not even an email of regards. I m going to let them find out that the policy was not renewed because otherwise I would tell them how insignificant I felt with his company. read more

Worst customer service. Have had a personal and business account with them for over two years. Moved our personal business to AAA. So much happier and way better coverage. I don't feel safe having our business "protected" by agents that have no phone etiquette and no personality. Worst service and company to associate with. read more

Drive Insurance customer service is TERRIBLE. The website doesn't let me login. I have to go through Progressive. They keep sending me cancellation notices even though I'm paid in full (through Progressive). The phone computer does not accept numbers I key in and just when I thought it was going to give up and transfer me to a real person, I was informed that the service is not available and it hangs up on me. If this is how they handle me when they want my money, I can only imagine how they handle will me when it comes time to pay a claim. They obviously don't wish for my business. Their wish will be granted. read more

I purchased Mercury Auto Insurance from this company. My first contact was not very helpful and I requested another insurance rep. Never heard from from my rep in the 1 1/2 years, even after my auto insurance shot up $200 without any tickets or citations. Meanwhile, after canceling because I found comparable, plus reputable car insurance for $400 less a year, I get a $25 bill from Mercury, when I was expecting a refund. I was told this was a 10% penalty for early cancellation! I was never warned of this by C-D & Mercury claims it states this in their documents and is standing by their policy. In my 50+ years of buying insurance coverage, I have never run across this before. Buyer beware! read more

I have had C&D homeowners insurance for the past two years. I compared over 10 other companies, none were able to touch the rate and coverages provided. I have recommend them to my peers, they also have saved! Wished they have a referral program (wink). read more

Patrick & team at Crusberg-Decker Insurance were amazing to work with for our home insurance needs. They did what no other insurance company could, insuring our home in a high fire zone, and went the extra mile to help us insure at the most competitive rate possible. Very personable and great to work with, we would definitely recommend Crusberg-Decker to family and friends. read more

Makes sense that there are only a handful of reviews, all of which are 5 stars. This is because they take care of everything you need with a friendly attitude and there's no reason for anyone to come on Yelp to complain. I've spoken with Harry and Ryan mostly, both of whom put my worries to rest. But the team as a whole does a great job working together to accommodate you. If you want to feel secure and covered, make sure to use these guys. read more

I have been a customer for the past 7 years. During that time, I had two flooding incidents and a couple of rooms got water damaged. I got serviced and taken care of in no time. Their advice is always sound and clear. I carry two policies with Crusberg Decker Insurance Services and am extremely satisfied. I do highly recommend you get your insurance services with them. read more

I love these guys and Mercury too. Everytime I talk to Mirella (http://www.cdinsurance.com/staff/mirella-ortiz/) my bill goes down. My real estate agent suggested Mercury when I bought my house and I searched for an agency that sold their policies. The closest one was Crusberg Decker and there has been no need to look any further. read more

Crusberg Decker has been an incredible resource for me since I moved to California 10 years ago. With all of my insurance needs, I have gotten fast and trusted information. I now have my car insurance, home insurances and work liability insurance through them. They have always responded immediately to calls and inquiries and have alleviated so many stressors with their knowledge, expediency and personal attention. I was in a car accident a year ago caused by an uninsured motorist who hit my car and who was threatening to cause me more problems. Scott Decker handled it for me immediately and cut through all unnecessary paperwork and stress. It made a huge difference in my life by allowing me to take care of my job instead of all the insurance headaches. I am so grateful to have you guys on my "life team"! read more

have been doing business with Crusberg - Decker Insurance since 1980 or before and during this time, have had no regrets. Scott, like his father before him, keeps me under his wing and makes sure I am totally covered and goes to bat for me whenever there is an insurance problem or claim. The best part of Crusberg-Decker is the family feeling and the guidance they give you as part of their family. I've always felt comfortable that Scott is watching by back and my pocketbook, but not skimping on the coverage needed to keep me safe. If you want coverage and feeling of family being there for you when you need them, then Crusberg-Decker Insurance is where you want to be for your Insurance needs. read more

Always polite and professional trust them with getting me enough insurance to protect us.

Each year I receive offers and solicitations from other insurance companies to compare their coverage and rates to my current insurer, Crusberg Decker. I have a homeowners and auto insurance, and for the eight years I have been comparing coverage and rates, no one comes close. I highly recommend them. read more

Harry listened to my needs, shopped around for me and set me up with a great company for my auto home and rental properties. I got it all with CSE - they really have great people and took care of my claim without a hassle. read more

This is a BS company. They sent me a letter dated April 6, 2012 (outdated almost 18 months) requesting some BS repairs to be made in my property. They made it sound current and legit. When I called, they had no information to clarify the issue. read more

This is the worst insurance broker. The worst customer service ever! You call their office, nobody helps you. Things happen on your insurance, they do not advise you. For instance, in December, my monthly credit card payment for my homeowner insurance was rejected by my bank. Not sure why, but it lead to the cancellation of my insurance. Where was my broker when all this was happening? Nowhere! I had to find out from my mortgage company. This is not the first time something like this happened. I had earthquake insurance where I paid annually. I was not notified of the renewal. Cancelled. I guess they only care about selling new insurance and not renewals. Maybe they get paid less for renewals then new policies. I am finally done with them. I have never written a Yelp review before. read more

Let qualify this rating. The 5 star goes to Christine. Crusberg as a whole deserves 3 at best. I echo that Christine in the Customer Service Dept. in Pasadena is a champ. Called in the day before to the Corona branch office at which my policy supposed to be serviced and inquired about my rental property's coverage. Asked them to call me back or email back. Received ZERO response! This would make the 3rd time that this indifference was exhibited by that office! When I called in and chanced to talk to Christine I had every intention to cancel my policy with them. Instead, Christine was not only empathetic to the frustration, she answered and resolved my situation immediately by contacting the lender regarding the active coverage in place. She also kept me in the loop in the process. That to me is first class professionalism and service. It is so refreshing to have Customer Services who actually deliver. Way to go, Christine. You saved the day in more than one way. Perhaps the branch office can learn from you if they want to keep their business. read more