Sedgwick Claims Management Services

1.2 (130 reviews)

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Sedgwick Claims Management Services - Home Depot hires Sedgwick just to keep people off there back. Don't shop there. They're all scum. - Home & Rental Insurance Near Me - Pasadena, California

Sedgwick Claims Management Services - Damage from public storage mold - Home & Rental Insurance Near Me - Pasadena, California

Sedgwick Claims Management Services - Home & Rental Insurance Near Me - Pasadena, California

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They will try to deny your claim by any means . The come said a broken jar cause this damage. I will see them in court. Let the fight began. Do not use this company

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Kimberly B.

Elite 26

120

4 months ago

We recently ordered a refrigerator from Home Depot that was delivered to our home. When they were leaving with our old broken fridg that was to be disposed of, they accidentally scratched my front door that that was only a few months old. I contacted Home Depot and was told I needed to file a claim with Sedgwick. I had read numerous reviews online that talked so badly about this company, but my claim was opened quickly and I was able to upload photos online of the damage to my door and it was all resolved within about two weeks. I was paid for the damages and able to get my replacement door ordered promptly. I have nothing but positive things to say about my experience with them and hope that other's have the same experience should they have to use this company especially after I've read so many negative reviews. read more

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Julie A.

17 days ago

I'm writing to review HGV's Palm Desert location, and also to share my experience with Sedgwick's handling of a property loss claim related to a stay there, April 5-12, 2026. The day of departure I forgot my jewelry in the bathroom of our unit, in the drawer to the left of the sink. Home the same day, I didn't unpack, (when I would have come across my jewelry had I actually packed it). Instead, I awoke suddenly in the middle of the night, knowing that I'd left my jewelry behind, and exactly where I'd left it. On the morning of April 13 I checked my suitcase and the car multiple times, but knew it was futile. I called the resort and initially the manager, Jose Garcia Holguin, was understanding, providing me with a form, the "Alleged Guest Missing Item Statement" to submit a claim to HGV's insurance provider, Sedgwick. He checked with housekeeping, but housekeeping stated they saw nothing while cleaning the unit. Mr. Holguin assured me that housekeepers check every inch of the rooms, bathroom drawers included, but saw nothing. I asked Mr. Holguin to ask the guests who'd moved into the same unit only a few hours after our departure if they had come across anything in the drawer. He refused, saying, "We can't accuse our guests of theft". I tried to explain that there's a world of difference between accusing them of theft and instead saying, "Previous guests say that they left something in a bathroom drawer. Have you perhaps seen anything?" If the response had been "no", then that would have been that. But he would not. Mr. Holguiin became unpleasant when I insisted that I left my property there, and that it must be on the premises. He said his housekeepers are honest and have never stolen anything. It's understandable he would say that. Of course he would. (For the record, I never once used the world "stolen". I simply kept repeating that I KNEW where I left my jewelry.) A few days later I received a call from Sedgwick claims adjuster Jennifer Moore. She was delightful, asked for a detailed description of my jewelry, its value, and the chain of events. She was so kindly that at the end of our call I was left with the impression that a settlement for at least half of my jewelry's value might be possible. I've since learned this was all performative. About a month later I received a decision letter from Ms. Moore. Sedgwick denied the claim, their main justification being that my property was not "in the care, custody or control of the hotel", a claim that doesn't hold up given the facts. I was a registered guest, the item was lost/left in a guest room. This denial felt arbitrary and not grounded in the actual circumstances of my stay. Between the resort's ultimately unkind handling of the situation, and Sedgwick's denial built on a factually questionable premise, this experience has left me with little confidence in either HGV's guest service or Sedgwick's claims process. No matter how well a guest may document everything pertaining to a claim, no matter how justified a claim may be, it appears that Sedgwick and HGV can, and do, rule as they damn well please. read more

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Carol W.

13 hours ago

very negative worst communications ever seen no one knows what the other is doing watch out and stay away if possible If could do 0 stars would do so read more

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Karen N.

10 days ago

Worst company ever. Been trying to collect money owed for professional services rendered over a year ago. David & Sylvia are the the worst to deal with. Constantly giving the run around. Asking for required documentation multiple times. Saying payment will be processed. When it's not processed, they come back asking for more forms. They don't provide the new required forms. DO NOT EVER DO BUSINESS WITH THEM. UNFORTUNATELY I DID NOT WILLINGLY CHOOSE TO WORK WITH THEM. THEY WERE ASSIGNED TO ME. read more

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Brittany W.

9 days ago

absolutely horrible! it took them forever to approve my leave week 3 1/2 and I'm still not getting paid! Kelly is rude and has no compassio.

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Greg B.

18 days ago

They do not pay their claims they just keep trying to run you in circles. I had to give one star but believe me there are no stars for this company. Please beware. read more

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Charles M.

1 month ago

They will try to deny your claim by any means . The come said a broken jar cause this damage. I will see them in court. Let the fight began. Do not use this company read more

Sedgwick Claims Management Services - Water damaged from public storage - Home & Rental Insurance Near Me - Pasadena, California

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Ribo F.

2 months ago

Yup, they totally screwed me. At least they're consistent. Waisted time and lied. In the end everything was out of pocket.

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Irena W.

126

3 months ago

The process is cumbersome, characterized by excessive paperwork and a slow response time. Consequently, you are released to work immediately, but the company only provides a 48-hour response time. This means you must visit the doctor again and pay the copay to request an extension. The doctor is overwhelmed and harassed by paperwork. read more

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SapperChild F.

2 months ago

My floor was damaged in my new 2 month old home. The happened in 2025 and still no money for the damage. This comoany if I was Hone Depot would no longer work for me with the way this has been handled. read more

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Scott J.

1 month ago

This company, Sedgwick is nothing but a joke. The CEO should be completely embarrassed on how this company operates. Been trying to call corporate to file a complain but of course you have to leave a message and of course they don't reply to messages. They denied my claim and never turn my calls to resolve the appeal. There's a reason they have a one star review, they suck! read more

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David S.

2 months ago

Very bad company. No compassion. No communication. I was on life support and fighting for my life. Even though we submitted my paperwork from Dr's and proof I had sepsis in my heart. On a ventilator and ecmo. They denied my claim. Im still in recovery. This company should be ashamed how they treat people that are in rough shape. read more

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G W.

2 months ago

Terrible communication. Didn't listen to my requests. Wouldn't let me go through with the claim. I was unable to give them the paper work they needed since I wasn't done doing tests to verify the issue caused by Purina's low quality products. read more

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Selen E.

3 months ago

Its the worse claims management services that i know 16 years of experience. Communication its horrible also their reviewing time frame takes forever. read more

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Veronica L.

8 months ago

If I can give zero stars I would! This company is a straight up joke!! I don't know how big companies like to have these people handle claims for their employees! The claim handlers are ridiculous If you request a call back from a supervisor they will never call you If u tell them u need to speak to a supervisor they say the system is down! This company needs to get shut down!!!! read more

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Dean G.

2 years ago

Unjust Claim Denial - Poor Customer Service - Nightmare Company Just read all the reviews. I am beyond frustrated with the way my claim was handled, and I feel completely taken advantage of. I submitted a claim through Sedgwick Claims Management Services, Inc., for the damage to my windshield, which was cracked by a golf ball at the Indian Wells Golf Resort. After all the back-and-forth, they denied my claim, and the reason they gave is absolutely ridiculous. Here's what happened: On the evening of September 18, 2024, I parked my car at the Renaissance Indian Wells Resort parking lot, which is right next to the Indian Wells Golf Resort. As a guest, I had no idea there was any risk of parking in that area--there were no signs warning about golf balls flying into the lot. The next day, I discovered that my windshield had been cracked by a golf ball that was lying right next to my car. I went to the resort to report the incident, and a valet directed me to an employee named Edward Gilchriest. He told me that the resort had recently put up netting to protect vehicles from stray golf balls, but it wasn't tall enough to stop them. He reassured me that someone from the claims department would contact me soon. Later that day, I spoke with Joe Williams, the Director of Golf, who admitted that incidents like mine had happened before and promised that someone would follow up with me. But, of course, they never did. A few days later, I was contacted by Alida Porter from Sedgwick Claims, who asked for more information and photos. I immediately sent everything she requested. But from that point on, it was nothing but delays and a complete lack of communication. I reached out multiple times by phone and email, but each time I was either ignored or left waiting with no updates. Eventually, after numerous attempts, I was told my claim was denied because I couldn't identify the golfer or the ball. This is where I'm really annoyed. I gave them the golf ball--literally handed it over to Mr. Gilchriest--and he acknowledged it. Plus, the whole reason this happened in the first place is because the resort failed to properly protect its parking lot from errant golf balls. That's their responsibility, and yet they're trying to wash their hands of it. I ended up paying out of pocket to replace my windshield, and now I'm left with nothing. This whole process has been a nightmare. Between the unresponsive resort staff and the awful handling by Sedgwick, I feel completely disrespected. I contacted the California Department of Insurance to see if they can help. Here's what they responded with. "From our review of the information available to us, it is our understanding that Sedgwick is handling your claim on behalf of Troon Golf, LLC., a self-insured entity for the type of loss at issue. Self-insured entities are not subject to the regulatory authority of the California Department of Insurance (CDI). Our ability to be of assistance extends only to matters involving claims against insurance policies underwritten by insurance companies licensed by the CDI. Therefore, we regret that we will be unable to assist you with this matter." Sedgwick is clearly relying on the fact that the Department of Insurance won't step in to help people like me with claims. They know there's no real way to hold them accountable. But I'm not giving up. I'm taking this to small claims, and I'll keep pushing until I get what's owed to me. The Indian Wells Golf Resort had a responsibility to prevent risks like this, including errant golf balls. Their failure to do so is nothing less than negligence under California law. If you end up having to deal with Sedgwick for a claim, be prepared for frustration, delays and denials. read more

Sedgwick Claims Management Services - Broken windshield by a flying golf ball - Home & Rental Insurance Near Me - Pasadena, California

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Jane H.

9 months ago

You can't really work with them without an attorney because they'll rip you off. I had Glass in my finger from opened opening a box of shattered candles that weren't wrapped properly. They can't get the glass out of my finger and they won't respond to my queries and the Glass is still my finger I need a contrast MRI and they want me to settle with them for $4000 and I can't use my left pinky I mean my left pointer finger and I'm an artist and I need my Finger. read more

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Gema L.

1 year ago

Claim Denial - Poor Customer Service - Nightmare Company Just read all the reviews. I am beyond frustrated with the lack of support from the claim representative assigned to my case. There was so much confusion with the paperwork that they received and did not received (so unorganized). On another note, the receptionist is very helpful. Thumbs down for Sedgwick :( read more

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Anne G.

4 months ago

Lowballed me after a clothes rack fell on top of me. Put the phone down on me!!! Twice!!!! Still in constant pain. Kroger isn't taking responsibility of what happened. If you have an accident at Kroger!! Go to a lawyer before Shedgwick get hold of you!! THERE'S OBVIOUSLY SOMETHING CORRUPT GOING ON WITH THIS COMPANY , IF THERE ARE SO MANY NEGATIVE COMPLAINTS! read more

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Missy M.

4 months ago

This is the worst company I've ever dealt with! Not only was I dealing with a medical issue, but I was faced with incompetence by Sedgwick in handling my claim. The customer service is horrible and I kept receiving contradictory emails and texts causing me to have to keep contacting them. I finally told them to close my claim, because I was tired of dealing with them. They shouldn't be in business as the incompetence is exasperating! read more

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Andres F.

10 months ago

This company sucks. My work uses them since our employees drive for a living. I put a claim in over 2 weeks over going on 3 and NO ONE has called me back to get my car repaired. I've left voicemails and multiple emails and no one has responded. All the while my car is collecting dust on the driveway. read more

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Lance B.

7 months ago

Denied short term disability claims without giving any reason or a heads up in any way.

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David T.

9 months ago

Incredibly horrible. Very difficult to navigate. Rude staff. Had a stroke and was hospitalized, they denied my claim. Was forced to provide all medical records for treatment and meds before they would approve. Basically violating Hippa. read more

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Albert S.

2 months ago

I had bought my policy for a vintage Ferrari through Leland West. I had the policy for almost 15 years, no issues. Due to no claim. But the moment my car was vandalized, top stolen and Ferrari tool box stolen WHAT HELL it became. For months, I got the run around, Leland West was useless, they pawn you off to these ASSES at Sedgwick and they play the run around game. For months you get the claims adjuster is not there, someone else is handling you claim, will call you in a week. After 3 or 4 months of BULLSHIT from these ASSHOLES I hired an attorney. I looked around high and low and found used parts, since the car is 36 years old and they did not make many of it so you can only find used and found a few Toolboxes. Got the best I could find and a top. Although the Top had to be painted and reupholstered. THEY WERE COMPLETE ASSHOLES TO DEAL WITH. Bottom line, they dont want to pay claims, and Leland West which use to be great were useless and just pointed the finger. Sedgwick, called the shop I used and tried to insinuate that he or I was lying, The owner finally just refused their call and told me they were complete ASSHOLES. The lawyer cost plenty, they eventually paid the claim, get this minus the deductible, but not the lawyers fees. Turned out, the lawyer was not so great either. All in all, it took 8 months to get a check from those scum, I recommend finding a company that has nothing to do with these SCUMS. If I could have given minus 100 Stars I would have. read more

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G W.

1 year ago

Greedy unscrupulous company they accepted my claim but deny treatment my attorney asked them for another round of payments they post and send notice I'm getting it but money doesn't show I can't get meds they won't offer a settlement my doctor is pretty sure I can't do physical labor anymore I don't understand why they treat people so badly such a terrible company and I hope they go bankrupt read more

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Michael B.

5 months ago

Worst insurance company ever!!! Agent phone number is now disconnected. They continually move to different agents like a game to dodge accountability. read more

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Pat J.

6 months ago

I have a torn ligament and been having to wait weeks and weeks for help. can't call them no one will answer the phone. they really don't know what they are doing. I've had 5 representatives text me tried to get back to them with no results. I'm 85 years old still working with a lot of pain. what would you do? read more

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Eugene L.

9 months ago

I'm a 100 % disabled U.S veteran I'm a 100 % disabled U.S. Army veteran, and I've never been treated with such disregard by two corporations that claim to care about their customers. A K&F Concept tripod sold through Amazon.com catastrophically failed under normal indoor use and destroyed more than $5,000 USD of my professional photography gear -- including a Canon R5 Mark II, Canon 100 mm Macro L lens, and Godox ring flash. All of that equipment was brand-new, less than two months old. Amazon assigned Sedgwick Claims Management to handle my case. For months I provided every piece of documentation they requested -- purchase receipts, repair estimates, photos, and serial numbers. Instead of help, I got silence, delays, and finally a denial with no explanation. Not once did anyone take accountability. I've now had to pay over $5,000 out of pocket to repair what a defective product sold on Amazon destroyed. Because of the stress and financial loss, my service-connected PTSD and chronic pain have worsened. I've needed extra doctor visits and medication that the VA is now reviewing for reimbursement. That means Amazon's negligence has affected federal medical costs -- not just me personally. Both the Federal Trade Commission and the Texas Department of Insurance have been notified of Amazon and Sedgwick's bad-faith handling. I've cited legal precedents such as Bolger v. Amazon (2020) and State Farm v. Amazon (2019), which confirm Amazon can be held liable for defective third-party products. If this is how veterans and disabled customers are treated, the public needs to know. I have screenshots, call logs, and every email saved proving how poorly this was handled. Amazon and Sedgwick's actions have cost me clients, income, and peace of mind. No one should have to fight this hard to be treated fairly after a company's product fails and destroys their livelihood. ("Claim # 4A2509X146C0001") read more

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Diane M.

392

1 year ago

I had a broken bone in my foot, and they were willing to help with my claim the first time, but the doctor performed surgery and did a check up on me and had to extend my work from home status to later so that I could heal properly. Sedgwick didn't want to help when my second doctor's note came in saying that the restriction didn't pertain to my position in the job. I had to go back and forth with my doctor myself until a new note came that was even enough for the Sedgwick worker but didn't explain how I needed to stay home because their questions were worded in a way that misleads. They expect me to get my provider to do all the paperwork and right wording and for me to get it all back to them like it's my main job. It's a headache going back and forth. Once all the questions are answered, Sedgwick will do its part to get your company to approve it. Otherwise, they're pestering you to contact your provider. Imagine if I wasn't with a broken foot and just had a coma or stuck somewhere else. Can't imagine how that would go. read more

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brooke h.

1 year ago

Extremely difficult company to deal with-- like talking to a wall. We are asking them to either payout or DENY certain parts of our claim and instead they ignore. They won't even write a denial letter so we can go to our secondary insurer to try to see if they will cover it. They peddle in nonsense to try to escape payment or liability. We've had to call 12 times to get one response. The worst professional company I've dealt with in over 4 decades of life. read more

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Steve S.

1 year ago

I purchased a roof through Hone Depot and they hired A&I roofing to do the install. I paid extra for the 50 year warranty. I just recently had an inspection done and they found the bathroom fan roof vent had never been reinstalled after the roof install. Now I have black mold growing on the bottom side of my roof where my bathroom fan vent plumbing stops. Sedgwick is the warranty company, and they denied my claim. Said there's no craftsmanship errors. THE INSTALLERS REMOVED AN ITEM AND NEVER REINSTALLED IT. read more

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JW A.

8 months ago

Sedgwick has a business model that creates extreme difficulty in filing a claim. They use delay tactics to avoid paying claimants. They constantly lie and say they did not receive the doctors notes and repeatedly request the same documents over and over. They deny claims that are fully documented by doctors. This company is a scam company taking your money and screwing you when you need the benefits you paid for. They suck out loud and you are better off just burning your money or giving it to a homeless person. Do not do business with Sedgwick if you are smart. Go with a private company on you own, there is no way it could be worse that Sedgwick!!!!!!!! read more

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Jay L.

7 months ago

This company is terrible. My son went to college and is more than 150 miles from an EPIC mountain. I have reached out and provided documentation on multiple occasions and they are not refunding his pass. read more

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Adrianna C.

7 months ago

Horrible communication services. I cant even comment on customer service due to the fact that i cannot get anyone to answer the phone, I have left numerous messages via voicemail and no call backs and no reply ! Its okay we will all just suffer in agony , dont worry about us. read more

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Wendell B.

8 months ago

So far I'm very disappointed with this company. The assigned workers comp representative to me has been very inaccurate , inconsistent. She is very difficult to get a hold of. She is always out of the office. I don't how this company still operates. I guess company hires then bcoz they are either cheap. I have received my payments fire over 3 weeks. For the reimbursement for the gas very inconsistent. Highly will not recommend this company. I hope they get it together & retrain their staff. read more

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Pony M.

Elite 26

2 years ago

Great customer service, fast and easy to understand! Would recommend working with them.

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Anika M.

139

110

1 year ago

Total scam of insurance. A person ran into our house and was covered by this company who confirmed the coverage but this company refuses to call us back or our insurance company back. They ran into our house a month ago to put this into perspective. We will now have to get legal involved. read more

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Heather C.

8 months ago

The most incomnipotent people ever. And they are aasholes. rude AF. been trying for damn month to get Fmla approved for surgery. day of surgery paperwork still fucked up. . read more

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Jonathan P.

10 months ago

My name is Jonathan and I am a disabled Veteran for PTSD that was hired by Clean Harbors in jan 2023. In May 2023 I suffered a catastrophic neck injury of which I didnt realize the severity of for a few months until major neurological damage in my neck and arms started being an issue. 6 major neck fusion, surgeries later, almost no bones left in my neck, they Stonewall me and my attorneys from getting essential information to move claim forward. They have not paid any medical bills aside from a few hundred dollars and the VA has now covered over 2 million in medical surgeries on my neck trying to give me some quality of life. They refuse to provide the name of the 3rd party contractor we were working under that night, the actual date of the incident in writing although I know the accident happened in Malden massachusetts and inadequate lighting was provided as it was a late night job that was the cause of the accident to begin with. My left arm, I am left handed, is partially disabled now and I have had 3 spinal surgeries this year alone and one within the last 3 weeks. From blood clots, to infection, the insane amount of pain medications I am on, they have not nor has clean harbors tried to help in any way. They say they are a Veteran friendly company? Do not go to work for them! If you are injured, they will do nothing for you regardless of your disability status as a disabled Veteran. Sedgwick on the other hand is corrupt as can be. They want to lower their payments, deny responsibility even when there is mountains of evidence showing that clean harbors was found at fault for my accident and prolong the court process with no forward progress in any way they can. They do not care about your quality of life. I would never hire this company to handle any company affairs as they are incapable of caring about whether I live or die or how many surgeries I have or need in order to gain some quality of life. I hope this is read and the word is spread that If you are a disabled Veteran going to work for Clean harbors? They will absolutely destroy your life if you are injured on the job. Most recently this year someone died on a job and a measly 600k fine was handed to clean harbors. Its absolutely disgusting how they operate and they should have to answer for what they have done to me and will continue to do if nothing is done to stop them. Think before you go work for Clean harbors or deal with Sedgwick Claims management. read more

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Scott D.

1 year ago

Any insurer using this company SHOULD BE AVOIDED AT ALL COSTS. I was insured by Concepts Special Risks for commercial boating. I had a claim or two over the past 13 years totalling maybe $2000. I had a complete loss due to a fire of unknown cause. Sedgwick came in and due to their nightmarish lack of customer concern related losses to my business was nearly $50,000! Just plain lack of care. An agent going on vacation unannounces without an adequate back up in the middle of the process added to the horror and headaches. The process took 3-4 months longer than my previous claims. Their home page promises would have been comical had it not been for the damage inflected by the above mentioned. read more

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“I have worked with Sedwick twice now in Louisville, KY and it has been an amazing experience from start to finish!”

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Farmers Insurance - Todd Ma

(83 reviews)

I can't say enough how great Farmers is, so I'll try and keep this short…read more So my home was affected by the Eaton Canyon disaster and I had some ash and smoke damage in and around the house. I hadn't really thought about going through insurance (I was kind of in a literal fog for a bit), until I got a call from a Farmers rep asking if I was OK and if I needed anything. I asked around and many said it would be a good idea to just go through my insurance to cover any expenses to clean up my home and fix any damages due to the winds and fires. So I called the rep back and said I'd like to go through the process of making a claim. The process was very painless and it was all done online. A couple days later, I got a call from a Farmers adjuster and made an appointment to do an assessment of my home. The adjuster came only a few days after the call, all the way from the East Coast. After spending about an hour or so looking over my home, the adjuster went back, did his report, and sent me digitally a full, detailed assessment of what needed to be done and an estimate of the costs. This whole process took only a week or so to wrap up. This was highly unexpected, as I heard from neighbors and others affected by the fires that their insurance was taking forever and in some cases wouldn't even be able to help due to lack of fire coverage. Farmers and Todd Ma's agency is top shelf and came through when I really needed them. THANK YOU!

I wish I could give six stars. THIS IS THE AGENCY TO GO WITH! Todd turned a VERY stressful…read moresituation into rapid fire results. Todd and his staff go above and beyond to help the client. Efficient, professional, and customer oriented for your insurance needs. I am SO GLAD I found his agency!

AAA Pasadena Insurance and Member Services

(15 reviews)

Exceptional customer service and a convenient DMV office. Not much of a wait and comfortable…read moreseating. Ample parking.

Plenty of parking in private lot. Plenty of staff to assist with needs. Checking at front desk take…read morea seat and within minutes you're being helped and out the door in no time. They only take credit card, cash or check.

United Western Insurance Brokers

(6 reviews)

Alicia is the best. Always does what she says and follows through. She is a great testimony of how…read morean employee should be. Very knowlegable too.

Aways responsive and helpful! Truly appreciate their support through various business needs over…read morethe years.

Allstate Insurance : Aaron Pinnt

(1 review)

I cannot recommend this insurance office enough! The staff are friendly and knowledgeable. I feel…read morelike they always have time to answer my questions and take care of my needs. They have many companies they work with, so I know they'll find me the best coverage at the best price. Very satisfied customer!!

From the owner: A great rate is just a call or click away-contact our agency to get a quick, personalized quote…read moretoday! Our experienced agents offer sound advice and quality protection to help you meet your insurance needs. We enjoy being a part of the Pasadena community, and building local relationships is one of the best parts of our job! When you want to explore options for protecting your home, vehicles, personal property, or financial future, we’re available to answer your questions. If you're already a customer, we’re ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. We look forward to getting to know YOU!! Call, email, or visit us at the agency today!

Farmers Insurance - Lawrence Ku

(3 reviews)

Pleasantly surprised that getting insured could be such an...enjoyable? experience?…read more Lawrence and his team were prompt, professional, and a hoot! At no point did they make me feel like a total dunce for being my big age of 26 and still weary about navigating the insurance world, I learned a bunch on my way out too! Big thanks to the team :-)

Lawrence and his is the best! They are knowledgeable, professional, and truly care about their…read moreclients. They made the entire process easy, found me the perfect coverage within my budget, and answered all my questions with patience and expertise. Highly recommend!

Saul Machado - GEICO Insurance Agent

(7 reviews)

If you haven't gotten a quote with Jojo (Joanna Flores) then you need to ASAP. Jojo was literally…read morethe best Insurance Agent I have ever dealt with. She attended to all my concerns and questions, and trust me I had a LOT of questions. Super patient and a great resource. She actually cared about what my priorities were when it comes to car insurance. Even with full coverage and some add ons, mine and my boyfriend's quote saved me $100+ dollars than what we were paying. I was astonished by how much it dropped so I switched over as soon as I got my quote. That's more than 1.2k in savings each year! I'm extremely satisfied and will be recommending all my friends and family to her. (I'm not being paid or given anything in exchange for this review. I'm genuinely this satisfied with the car insurance quote I received.)

It's a good insurance can't lie about that we all know that…read more BUT ..... I was paying more money cuz I had a point on my driver license okay I had a ticket but I paid that shit and it was removed from my record couple months ago (The Point ) They told me I was gonna get a discount cuz of that my insurance it was gonna get cheaper so I wait for them to told me about the price and all that but they said I have to go to the dmv and get my driving record and take the papers to them (like they can't even do that? Call dmv and asked for that ? That's to much for them to do I think they just setting in the office ?) ok I bn busy I told them and they say it was okay when the contract ends I was gonna get a refund witch is was couple months ago I was supposed to get like 300-400 back ‍ Where's my fucking money ? ‍ I feel like they stole my money they rob me Telling me I was gonna get it and save more money cuz I got the point removed from my license and today they told me something different Geico is stilling my money Today I renewal my contract and I don't have the point so I'm paying less and that's what I was supposed to be paying after I got the point removed from my license Hope I can get that money back With all this pandemic and shit y'all making money not us as a regular customers , hope you understand and appreciate yo customers more

Crusberg-Decker Insurance Services

(21 reviews)

Hello, this message is to let Mercury know that after almost twenty years of keeping our…read morepolicy(ies) with Mercury, we are highly disappointed in the service received last year when we were charged a premium for coverage on a vehicle that we do not own. That vehicle belonged to someone else and they provided evidence of insurance for that vehicle that they had with another insurance provider during the same coverage period Mercury charged us for. We were not reimbursed and the Broker we've been loyal to, Crusberg & Decker, handled the matter with terrible customer service. That's not the way to treat a customer, especially a loyal customer. We are cancelling our policy with Mercury.

Policy purchased, payments made. One night deposited cash late, Boss was on vacation, 2 weeks super…read morebusy working 80+ hour weeks 18 hour days... Payment did not get processed. I had not noticed as I deposit cash and if there is a problem someone usually contacts me. 2 weeks no call or email, no idea my insurance had been cancelled in that 2 week time frame. I was told by a Direct Mercury rep that a notice was snail mailed (never received it...) What I did receive a week after my policy was cancelled, was a notice stating my policy is no longer effective as of 1 week prior and a $100 fee for nothing. Seriously? You cancelled my insurance in 2 weeks with not so much as a peep from you? I offered to pay the missed payment as well as the $100 charge for absolutely nothing, I was told there was no recourse or solution and that this would not suffice. I called this insurance branch after hours and left a VM with my name and number so I can just pay out my A... for a new insurance policy... Surprise, surprise no one called me back in an entire 8 hour work day. Not a single responsible party at this location. 17 years of Mercury Insurance as my go to company down the drain. What a worthless insurance broker the Mercury website paired me with.

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47 reviews that are not currently recommended

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Byron L.

3 years ago

I had the unfortunate experience of dealing with Sedgwick during a recent medical emergency that required me to take Medical Leave under the Family and Leave Act (FMLA). My experience with this organization has been nothing short of a nightmare, and I feel compelled to share my story with others. On September 30, I got married and began a pre-planned vacation with my wife, scheduled from October 2 to October 6. While on vacation, on October 5, I started experiencing excruciating abdominal pain that ultimately led me to the emergency room. Subsequently, I was admitted to Northside Medical Hospital for a severe ulcer in my stomach, loss of consciousness, and constant blood vomiting. It took me some time to regain my strength from all the blood loss. Upon my discharge from the hospital, I was informed by my healthcare provider that I was medically fit to return to work. I promptly initiated the process of providing the necessary documentation to support my return to work and contacted Sedgwick, the company responsible for handling FMLA leave. Here's where the nightmare begins: Despite providing all the required medical documentation and my doctor's approval, I have been consistently informed that my documents are "pending review," with no indication of when this prolonged process will finally conclude. This has raised serious concerns about the delay in receiving my paychecks due to the protracted delay in my return to work. To make matters worse, my interactions with my assigned case manager were nothing short of distressing. Despite uploading all the necessary medical documentation, this case manager insisted that I needed an additional "return to work" document because the previous one had apparently "expired." This left me flabbergasted, as the delay in obtaining this document was entirely due to their drawn-out review process. In an attempt to find some resolution, I requested to speak with the case manager's supervisor. However, despite the assurance of a callback, it never materialized. This blatant lack of professionalism and disregard for my concerns is simply unacceptable. Over the past few weeks, I had made numerous calls to Sedgwick inquiring about the status of my claim and whether I would receive payment for the time I was unable to work. The frustrating part was that every time I contacted a Sedgwick agent, I would ask them about my eligibility for payment, and every time, I was met with evasive responses. I was repeatedly told that my case was "pending" and that I should seek answers from my case manager. However, the truth finally came to light during my call to Sedgwick yesterday. To my utter dismay, I was informed that I would not be paid for the days I was unable to work during my medical leave, and the reason for this was a waiting period of 7 days. During these 7 days, I was expected to use my personal time off to cover the loss of income. Only after these 7 days would I be eligible for payment, and that payment would only cover two days of approved leave - October 16 and October 17. Every day of my absence from October 17 onwards would go unpaid. The agent further explained that to be considered for back pay, I would need to create an additional claim extension supported by documentation showing that I am still under a doctor's care and require weekly visits. However, even if I were to comply with this requirement, my care team at Kaiser could only provide one doctor visit per month, making it impossible to meet this criteria. It was infuriating to learn that this information, which could have made a significant difference, was intentionally withheld from me until it was too late for me to act upon it. I requested to speak with a manager to address these grievances, but to my dismay, the manager simply reiterated the same information. I expressed my frustration at being denied the opportunity to return to work earlier, as there is concrete evidence of my ability to do so via faxed documents. Yet, my case manager seemingly never received these crucial documents, setting me up for failure from the start. My experience with Sedgwick has been characterized by a shocking lack of transparency, evasive communication, and a disregard for my financial well-being and peace of mind. The situation could have been entirely different had I been informed of the specific requirements to secure back pay in a timely manner. This situation has led to substantial financial stress and undue anxiety, all of which could have been avoided if Sedgwick had simply handled my case efficiently and professionally. In sum, my dealings with Sedgwick have left me deeply dissatisfied, and I wholeheartedly advise anyone in this organization's services to look elsewhere. My hope is that by sharing my experience, I can prevent others from enduring the same distressing journey I have undertaken. read more

Dust M.

11 years ago

I had the worse experience interacting with Sedgwick. In my opinion they are incredibly unprofessional. I was in a simple collision where I was hit from behind while I was stopped in traffic but it took them approximately 10 months to settle my claim even though I didn't request any compensation for any injury. I told them I was injured but they blew me off. I was injured but I didn't push it because I am a busy person and I just wanted the claim resolved quickly. Unfortunately, my injury didn't just go away like I thought it would and I was in pain for months. I had to drive around a vehicle with collision damage for approximately 6 months because they wouldn't pay for the repairs until it was determined that they were liable. Then they initially refused to pay for underlying damage that the repair shop found and I had to make multiple trips to the repair shop with seemingly nonstop back and forth arguing with the company just to determine whether they would pay for the repairs even after they accepted liability. After I complained that the money they were offering for a rental wouldn't cover the rental costs, the adjuster Peggy Lange took off rental car coverage. Eventually, they agreed to pay for the damage to my vehicle and for my rental but it was like pulling teeth every step of the way. Finally they told me to get the rental and that I would be compensated afterwards. I paid for the rental out of my own pocket and then they refused to pay me back for it like I was promised. My insurance company had to send them demand letters just to get my rental covered from the time that my car was in the shop even though I got the cheapest rental car available. I didn't get my money back until at least several months later. They were incredibly unhelpful and rude throughout the entire painful ordeal. They assigned me some claims adjuster named Peggy Lange that was incredibly rude and unhelpful. I had to call her over and over again leaving voicemails and emails but I couldn't get her to call me back or help me. I asked my insurance carrier to try to get in contact with her many times but they kept telling me that they hadn't been able to make contact with her. I would ask Peggy questions over email but she either blew my questions off completely by telling me to read through previous emails or that she wasn't going to tell me or she would just not answer at all. Sometimes, I got responses from her that didn't seem to address what I asked in my email and if I pointed out that she didn't answer the question or at least she didn't answer the question in a way that I in any way understood she would be rude and not clarify or answer anything. In one case, she told me that she would take off the compensation for a rental but that she would call the rental car company and make a reservation. I asked her if by making a reservation that meant that they were going to pay the bill or was she telling me in so many words to F*** myself. She never gave me a real answer even though I sent her multiple emails asking for the answer to the question. Obviously, I'm not going to get a rental unless I know that I'm going to be covered. She also repeatedly sent me certified letters in the mail saying that since they hadn't heard from me that they were going to close the case but I had been calling and emailing trying to get some response from her. I also spoke with several supervisors there on several occasions to try and get some help but I eventually had to go with another insurance carrier to handle the claim since Sedgwick refused to do anything but ignore me. I think Sedgwick needs to be shut down. read more

Aurora L.

10 years ago

They deserve only negative stars, but Yelp doesn't offer this rating! This company, Sedgwick, has incompetent staff, who "specialize" in being just that along with rude, arrogant, and have "mistake driven" EGOS who act without legal authority...who never identify any legal authority or statute (in any format) as a basis for their baseless analyses. Sedgwick's LAUSD Dedicated Unit is merely dedicated to Sedgwick's bottom line--dollars at all costs. Kevin Oliphant, the "Operations Manager/Director of Claims" is especially rude, arrogant, and insulting who specializes in "incompetence" and re-writing history, ignoring a Court Order...Glenda Bunting is just as bad as Kevin Oliphant. Glenda Bunting is also no better than the supremely incompetent Erin Lebel who might want to consider a new profession as a fire walker where she is forced to sit on the fire for at least an hour for each and every mistake she has ever made while in the employment of this corrupt corporation. If you cannot resolve a problem created by Sedgwick, you can file a formal complaint with the California Department of Industrial Relations. Additionally, you may want to contact the U.S. Department of Justice and send them a letter outlining the corrupt, illegal, and unethical business practices engaged in by this ruthless corporation which needs to die a slow and painful death where all the employees who have caused unwarranted problems and financial hardships to innocent, injured workers. The sqeaky wheel will be oiled...Kevin Oliphant, Glenda Bunting, and Erin Lebel need to be permanently "outsourced" to a desert island. Aurora L. read more

Velvet M.

2 years ago

My experience with Sedgwick Insurance has been nothing short of a nightmare after my vehicle was damaged by an Avis rental car. Sedgwick, Avis's insurance provider, has handled this claim with an appalling lack of professionalism and responsiveness. From the start, Sedgwick has shown little to no interest in processing my claim in a timely manner. I've had to chase down updates and answers on multiple occasions, only to be met with vague responses and endless delays. Despite providing all necessary documentation promptly, Sedgwick has stalled at every step, leaving my car repair needs in limbo. The representatives I dealt with, Thomas Highland and Tiffani Applewhite, displayed a dismissive and unprofessional attitude, only adding to the stress and frustration of this process. Instead of working toward a resolution, they seemed more focused on avoiding responsibility and giving me the runaround, with each interaction leaving me feeling like my claim is not a priority. If you're dealing with damage involving an Avis rental and Sedgwick is involved, prepare for a lengthy, frustrating process. This company's handling of my case has been extremely disappointing, and I would urge others to be cautious when relying on Sedgwick for insurance support. Their lack of responsiveness and accountability, especially from Highland and Applewhite, is absolutely unacceptable, particularly when dealing with an issue that is already stressful enough. read more

Steve A.

492

2 years ago

They go off lies and they are about to have a big lawsuit against them and the agents because they said I drove into a ditch and the accident was in ftworth and a ambulance pick me up at dfw this company is so ridiculous they said if you as the employee lie you could serve time in jail or fine and when Sedgwick lies and goes off a lie that is called fraud they didn't have nothing done to them. They are the lowest company that I've ever been involved with my company was doing illegal inspections and they are penalizing me for it because I had the owner have to spend a lot of money to buy new vans Skyhopglobal and Sedgwick are horrible company especially when they committed fraud! Can wait to see Skyhopglobal and Sedgwick in court and the agent because no won has the right to do this to a employee I have been suffering for almost 7 months with no pay and bills still owed Sedgwick is Scum of the earth no customer service at all you need to call someone up there they probably will be out of the office and never call you back they missed a zoom call today my onbudsman has ask for the video of the accident multiple times all they are doing is making me suffer and at the end I well have the last laugh because people that work there are asses and should not be in business when I take the agent and Sedgwick to court i am going to start a smear campaign and destroy their company in that agent teach her a lesson she'll never forget read more

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hey go off lies and they are about to have a big lawsuit against them and the agents because they said I drove into a ditch and the accident was in ftworth and a ambulance pick me up at dfw this company is so ridiculous they said if you as the employee lie you could serve time in jail or fine and when Sedgwick lies and goes off a lie that is called fraud they didn't have nothing done to them. They are the lowest company that I've ever been involved with my company was doing illegal inspections and they are penalizing me for it because I had the owner have to spend a lot of money to buy new vans Skyhopglobal and Sedgwick are horrible company especially when they committed fraud! Can wait to see Skyhopglobal and Sedgwick in court and the agent because no won has the right to do this to a employee I have been suffering for almost 7 months with no pay and bills still owed Sedgwick is Scum of the earth no customer service at all you need to call someone up there they probably will be out of the office and never call you back they missed a zoom call today my onbudsman has ask for the video of the accident multiple times all they are doing is making me suffer and at the end I well have the last laugh because people that work there are asses and should not be in business when I take the agent and Sedgwick to court i am going to start a smear campaign and destroy their company in that agent teach her a lesson she'll never forget read more

Sean K.

3 years ago

I had a burglary at my storage unit where valuable equipment worth thousands was stolen. Initially, I submitted a claim with a lower estimated value but later I discovered the full extent of the theft and amended it to reflect the accurate value of the stolen items. I have made numerous phone calls to Elizabeth Carney, the claims representative, as well as her supervisor, Daniel Hackenjos, but all my calls go directly to voicemail. I have also sent multiple emails expressing my concerns and requesting an update on my claim, but I have not received any response from them either. To make matters worse, the settlement offer I received only addressed the original claim and significantly undervalued my stolen items. It seems like a deliberate strategy to pressure me into accepting an inadequate settlement without addressing my attempts to provide updated information. The lack of communication, unresponsiveness, and underestimation of my claim by Orange Door Storage Insurance have caused me immense frustration and financial loss. I strongly advise caution to anyone considering Orange Door Storage Insurance for their insurance needs. Their handling of my claim has been unprofessional, neglectful, and disrespectful to their customers. I hope that sharing my experience will help others make an informed decision. read more

Ariella T.

4 years ago

My name is Ariella Tiber and I am currently looking at your website right now and I see that you promote accountability, inclusion , growth and empathy. It was a great excerpt and I hope your company follows the guidelines you created. Its very shocking to me you have this on your website, yet you still have Aneta Krepkyan employed at your company. Considering there is a video of this employee talking about her deep rooted homophobia, which is something that does not follow your current guidelines on inclusivity. if you haven't see the video yet I can provide you a couple examples. She is calling teacher's who teach lgbtq curriculum pedophiles and child predators. She's influencing death threats towards teachers who are implementing this curriculum and defaming them online. It doesn't seem your company is currently following your inclusivity guidelines you apparently strongly uphold. I would like to know if you will take action on this to promote the environment you advertise online. I would like an update as soon as possible before information about your homophobic employers are shared on social media websites. read more

Ace D.

4 years ago

If there is a company in hell, it would be Sedgwick. If you ever want someone to kill themselves, have them file a claim with Sedgwick. Hands down, the most incompetent, poorly run company in the history of companies. It takes effort to be this bad, and they put in that effort in spades. Example of experience: We need this signature. *gets signature. Gets text saying they need more confirmation. Call Cuntwick. Employee says all documentation in order. 2 hours later gets text: Fuckwick needs more information. Calls. Needs documentation of signature that they already said they received. *Brown note hold music plays. Employee comes back on line to say they need to consult another department about how to give people the worst possible experience. Comes back on line. "Shitwicks system takes up to 4 hours to receive emails." *after calling and being dicked around for a month. I would rather be pumped full of meth, and skinned alive by a Mexican cartel than ever deal with this company again. read more

Rebecca J.

1 year ago

We have noticed significant challenges in communication, including delayed responses and limited availability outside of standard business hours (after 5 PM EST). Unfortunately, return calls are not typically received within 24 hours, and resolution often requires escalating the matter through the chain of command. Additionally, it was concerning to learn about a case manager change from our own employee, especially when we had received conflicting information from Sedgwick just two days prior. This lack of proactive communication is particularly disappointing, as it directly impacts the support and care provided to employees during critical times. We strongly encourage improved transparency and responsiveness to ensure a more effective partnership. read more

Baban G.

2 years ago

Jeff Goode, Sedgwick Senior Claim adjuster is a thief working through this company. He is based out of Flagstaff, AZ, and will NOT pay their bills after getting the work done. They made us work as forensic engineers for damage assessments in Fort Myers and after getting our report disappeared without paying our fees. He as a senior adjuster who signed on the assignment proposal never paid the engineering fees. Engineers if they call you for any forensic engineering damage assessment assignment, Ask for money upfront or Sedwick and their adjusters in Tallahassee and Flagstaff, AZ will never pay your engineering fees after getting your reports. They are thieves hiding behind curtains. read more

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