Super nice and helpful guy. My insurance rates went up this year so I gave Stephen a call. He…read moreexamined my current policy and gave me some suggestions in addition to explaining all the recent changes in the insurance industry for me. A+ customer service experience.

I reached out to Steven to possibly save on my insurance. He was honest, professional, and a great…read moreguy. I would definitely recommend him and give him a chance. Thank you!

I have been with Caulfield Insurance Services for 13 years now. No matter where I have moved across…read moreSouthern California, I have always kept my coverage with them. John and Tom have always given the absolute best advice on what type f coverage I should have and who should be covered. But, above and beyond this, they have always treated me as a close friend, even from the first day that I walked into their office. I have witnessed them treating other customers this way as well. When I call to make a change to my policy or to tell them that I will have a friend calling them to see about coverage, they always remember me. They remember what I have requested in the past and they know how to recommend coverage so that it is economical and worth the money that I am spending. I highly, highly recommend Caulfield Insurance Services.

Been with Tom for over 10 years and he has been great. Always provides valuable insight and calls…read moreme with solutions whenever I need them. Not to mention great rates for my auto and home bundle.

We felt pressured to buy more expensive policies as part of their review process and they didn't…read morelike it when we decided not to. We were treated like we were a waste of their time even though we had several policies with them.

This is a great insurance agency. We previously had homeowners insurance with Allstate for 30 years…read more(with no claims) and in September 2022 received a notice of non renewal for some strange reasons including a fence that we had for 30 years and maintained. We were so fortunate to find Charles Martin's agency right in our town. Catherine of their office worked closely with us and we obtained a nice bundle of homeowners, earthquake and auto. She did a great job and we are very pleased with our new coverage.

BEST RATES !! BEST CUSTOMER SERVICE ever !! I first signed up for an auto insurance policy with…read moreSam, then I also switched my Home Insurance here too. I'm so glad I did, not only did I save money, but I truly feel that Sam and his team listen, care, and put their clients first. You will be in good hands. They are always there when I need them. Sam always answers my calls, addresses every question and concern, and provides guidance that gives real peace of mind. He's extremely knowledgeable, and it shows. I was involved in a car accident last month, and despite being someone who normally worries about every little thing, I didn't have to stress at all. The entire process was smooth and easy. Sam and his team deserve much wider recognition for the work they do. I wish more people could experience and benefit from the level of service they provide. Thank you again, Sam & team!

I can't say enough good things about Sam Chau Farmers Agency in Pasadena. Sam and his team are…read moreincredibly knowledgeable, responsive, and genuinely care about protecting what matters most to their clients. They take the time to explain coverage clearly, offer thoughtful recommendations, and make the entire process smooth and stress-free. Whether it's home, auto, business and LIFE insurance needs, you feel confident knowing they're proactive, detail-oriented, and always looking out for your best interest. It's rare to find an agency that combines professionalism, integrity, and warmth so well - but Sam Chau's agency delivers all three. Highly recommended!

This is by far the BEST office! I email Kelly a lot of questions and she is always prompt and…read moreinformative with her answers. When I shopped around for agents before them, I was just another faceless/nameless client that just wanted to get paid. Some made me felt that I was bothering them with my concerns and some would not get back to me so I would have to do the follow up. I have been with them since 2004. Obviously, I stopped shopping around for "better" insurance since there is no one better. I have tried to refer as many people to them as I can. Word of mouth is usually the best recommendations but now that there's Yelp for everything I hope people see this and give them a call or an email.

I have worked with Jill for many years always top notch service for all of our insurance needs. I…read morestarted with State Farm when her dad was our agent and have continued when Jill took over when her dad passed away. She had a good teacher and continues with the same great service. Tom D

I can't say enough how great Farmers is, so I'll try and keep this short…read more So my home was affected by the Eaton Canyon disaster and I had some ash and smoke damage in and around the house. I hadn't really thought about going through insurance (I was kind of in a literal fog for a bit), until I got a call from a Farmers rep asking if I was OK and if I needed anything. I asked around and many said it would be a good idea to just go through my insurance to cover any expenses to clean up my home and fix any damages due to the winds and fires. So I called the rep back and said I'd like to go through the process of making a claim. The process was very painless and it was all done online. A couple days later, I got a call from a Farmers adjuster and made an appointment to do an assessment of my home. The adjuster came only a few days after the call, all the way from the East Coast. After spending about an hour or so looking over my home, the adjuster went back, did his report, and sent me digitally a full, detailed assessment of what needed to be done and an estimate of the costs. This whole process took only a week or so to wrap up. This was highly unexpected, as I heard from neighbors and others affected by the fires that their insurance was taking forever and in some cases wouldn't even be able to help due to lack of fire coverage. Farmers and Todd Ma's agency is top shelf and came through when I really needed them. THANK YOU!

I wish I could give six stars. THIS IS THE AGENCY TO GO WITH! Todd turned a VERY stressful…read moresituation into rapid fire results. Todd and his staff go above and beyond to help the client. Efficient, professional, and customer oriented for your insurance needs. I am SO GLAD I found his agency!

We had a death in the family of my brother who willed his car to a friend, as a gift…read more We went to AAA in Arcadia wondering about the mound of paperwork and worry it brought. We were assisted by a young man, David, who respectively took us through the process accurately and with patience. So we THANK AAA and as a 49 year member hope this review is shared to David, and all we came in contact there.

Definitely a AAA that has more space inside. It's spaced out for different waiting areas and lines,…read moremaking it a bit less claustrophobic. All the workers were helpful and welcoming. The parking here can get a bit busy since there's lots of restaurants and other businesses sharing the plaza, but I've been able to park fairly close by the times that I've had to go. The only reason I've knocked down some stars is that there were some mistakes made by this location that had to be corrected by a different AAA office. Apparently, I was given a temp permit or whatever that red numbered flyer on car is supposed to be, without an agent signature on the paperwork (really makes you think), misspelled my middle name, and apparently the original paperwork had so many errors and things crossed out that the other location agent was surprised it was even accepted. I had to redo that paperwork and the entire vehicle inspection had to be redone again. It wasn't too much of an issue since I was on less of a time crunch at the second office visit, but I can imagine how this would make someone who had a tight schedule start malding. Perhaps the agent working here was still in training or the fact that it was on a Saturday close to closing, but that was a lot of mistakes made...

Great service but Morely made the inquiry extra informative. She answered all my questions and…read moregave me the exact information I was searching for. I would recommend contacting her for all your Auto and life insurance needs. 10 out of 10. Would definitely recommend this office. Thank you again -Joel

Was shopping around for life insurance, everyone I went to was pretty much money hungry, and didn't…read moreexplain what I was buying , Bryant was the most professional person I've met, he took the time to explain what I'm buying and explain all the coverages and made it all super easy, without hesitation I knew I had to sign with this firm, thank you so much Bryant for making my experience great Will be a customer for life

After having Jim for 30 years I was shocked that in the aftermath of the Eaton fires he completely…read moreabandoned us. Didn't return phone calls and was completely disengaged. StateFarm lied, stonewalled, and gaslit us. I turned to Jim. He would rarely call back and when he did I was scolded for leaving a voicemail telling him enough was enough. I did yell on that voicemail, but when he returned that particular call, I was yelled at by him and told I better never leave a message like that again or he would never call me back. I can't loose my cool during a catastrophe, where I'm mistreated, but it's perfectly fine for him to yell at me. I was a woman standing up for my rights and I was quickly put in my place. The reason I did loose my cool was because of everything listed above. Promises broken by my 5 adjusters, lies told by my last 4 adjusters, numerous numerous phone called ignored by Jim and my adjusters. The request for temporary housing ignored, then promised, but never followed through on. The fire has been traumatic. StateFarms treatment has been equally traumatic. Not good a neighbor, and definitely not there. The fires broke my heart, StateFarm had the ability and responsibility to mend it. That unfortunately didn't happen.

Wow! Tatiana was nothing less than awesome! I was searching for a different car insurance to renew…read moreand decided to give this one a chance. They were very quick to respond and attend my needs. The process was explained very thoroughly and in a way for me to understand. Tatiana answered any and all questions I had. I've never felt more comfortable in an establishment as I did here. It was a great experience. The whole team was very kind:-)

I have had Tim Shannon as my agent since I was 15 and a half. I wouldn't consider any one else. If…read morebees had knees it would be Tim Shannon.

There are nothing but great things about Tim. He is aware of my needs and resources and provides me…read morewith solutions accordingly. I am confident to say that I wouldn't be happier anywhere else.