Cynthia Rivera, from the Rancho Cucamonga office, went the extra mile and answered every question I had professionally and throughly. She responds to emails quickly and is very helpful. Would highly recommend asking for Cynthia. read more

Spoke with Alma at the beginning then with Maribel and both agents give the VIP SERVICE ...EXCELLENT customer service !!!!

GREAT TEAM ,Maria,Sofia and Luz impressed with there professionalism customer service and got me best deal rate with great coverage absolutely the best viva trump read more

Nathalie is the one and only who went the extra mile and assisted me with questions and she gave me answers. I'm so grateful she picked up the line as out of the 6 people i reached Nathalie was the only one who didn't transfer me or hung up on me. Thank you Nathalie! you made today better. read more

I called Adriana's Service number this is all horrible I knew I was never gonna get the right help this is their job to file a complaint and they don't even want to bother to help so horrible especially when Galia gave me the number and no help DO NOT GET SCAMMED LIKE I DID SAVE YOURSELF MONEY DONT GO WITH BROKERS I LEARNED MY LESSON 600$ down their own pockets they do not care about their customers!!!!! do not go! "I talked to the manager and I was on the phone for 1 hour half of it was just on hold so ridiculous!!!!!!! read more

I love how Cynthia helps everything I go and do a payment she so helpful and wonderful

This is my favorite Adriana's Insurance ! I request Luz every time she's so great and helps me with exactly what I need. She recently helped my dad with a whole year of insurance and she found a the perfect policy to achieve his needs. Wouldn't go anywhere else ! Thank you Luz and Adriana's insurance for always being there for us and giving us the best customer service ! read more

Adrianas Insurnace Commercial Customer Service by far is the worse there is. They have a so called manager that does not return text or calls, is rude, and does not have any idea what customer service is all about. They need to fire that "manager" DO NOT waste your time with this worthless insurance company and specially on the commercial side! read more

This place is a joke. I got a notice my insurance was canceled and when I called to reinstate it they opened up a whole new policy! So I had 2 policies on the same vehicle. I continued paying on policy #1 and #2 was canceled due to non-payment. They then sent me to collections for a cancelation fee that was unpaid. AGAIN I HAD NO IDEA I EVEN HAD A SECOND POLICY! Reporting them to the business bureau! read more

I came in the other day and received help from George Lara. He was very helpful and assertive and he was able to answer any questions and concerns I had. This was by far the easiest and best service i've ever gotten with any insurance company. read more

The auto draft info was input incorrectly. Went to location to have corrected. Explained my situation 3 times, she had a blank face, offered no solution ir apology. Very unprofessional, might be cheaper insurance but there customer service is major lacking. Will be looking for another company to do business with. read more

Waiting on the Teams response for an answer. Looking forward to it. Insurance vehicle. The value was high but hoping it works for me. read more

Adriana's Insurance - Owner and Founder of Adriana's Insurance - Home & Rental Insurance Near Me - Ontario, California

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I thought affordable insurance, heck yeah, but did you ever hear that saying you get what you pay for, well its true with Adrianas insurance. If you're looking for an insurance company that will take your money and cancel your policy without informing you because of an address issue made by an Adrianas insurance employee a couple months ago, you should definitely consider this company. If your looking to have an insurance company leave you without coverage without notifying you so you're driving illegally this is the right company for you. read more

Absolutely terrible service. I gave all my information and no one ever called me back complete waste of time.

Went to Ontario office for a valid quote! I was addressed as spanish speaking already. I do not speak Spanish. I received a verbal quote, I address Thank you , I'll keep searching. 2 weeks later I gave a pilicy#, also a letter to confirm I was being dropped for non payment. Along with a different letter saying they were sending information to DMV. RUINED MY CREDINTIALS. What a fraud place. Taking innocent people for granted. They're hard up for money. Taking from people/customers who are trying to make it work. read more

recibí un excelente servicio muy profesionales y amables y se toman el tiempo para atenderlo de parte de Michel Gómez h guadal lucio

The worst insurance company ever . Expensive and very bad service... they don't even deserve 0 star

Received help from Ignacio Grajiola and Sofia Galvan. Felt really taken care of and they did a good job of answering all my questions and concerns. read more

Horrible place does not answer calls, hangs up on you mid conversation, if it's not a new policy they don't want to help or answer questions. Again horrible place and terrible service if I could give it a 0 I would. read more

This place is horrible I want everyone to know scarlet Rosales is so unprofessional she is lazy and doesn't do her work I went in then canceled the insurance 3 hours later she told me I will receive my money back however she didn't process it till 2 days later and is blaming it on someone else. You only take peoples money she is so selfish and has ruined this company for me and everyone I know that why you have bad reviews she should get fired !!! read more

I would like to say thank you to Luz for helping me out. She was very professional. Thank you for your help. I will definitely recommend this location to friends and family read more

This location is the best location I've come across for Adriana's insurance. Everyone was eager to help me! Luz Guzman was more than patient with me and got me a very good deal on my car insurance. Coming back to see her for my monthly payments and would recommend 10/10 read more

If I could have I would have put no stars. I am 60 years old and I have never run into any insurance like Adriana's like everyone says they suck they hang up on you they put you on hold her money hungry so my advice to you do not even look up Adriana the best one there is Mercury! read more

Adiranas insurance in a BROKER and one I would never recommend! They simply do what you can do on your own without giving them a percentage of your money because they are a BROKER! The Custer service is horrible, the reliability it terrible and my suggestion is always calling insurance COMPANIES yourself to get a real quote and no games of HAGGLING! Call Geico, Mercury, AAA yourself, don't rely on a broker....again they do what you can do and really PROVIDE nothing but headaches down the line for you! Look up the BBB for yourself! read more

Quick and to the point, Stefanie an employee here, tried to charge my brother $220 for insurance with no tickets or any bad driving history to start for LIABILITY insurance for a 1999 Toyota. And also tried to charge 30$ for a reinstatement fee to clear his expired license when its free online. I sent him to Fred loya for 81$ to start and took care of the reinstatement charge for free. I paid less than what she gave him for full coverage for myself. She is funny should probably find a different type of job. Don't waste your money here. read more

Thank you for helping me, Claudia! You give the best service and are super kind! Appreciate all you did for me.

So my HONEST review was taken down for "personal attacks" which I was only attacking the beast who attacked me in the first place. The point of reviews is for people to read REAL experience and I feel that by taking mine down is lying to you so I will leave out the bad words on this one but I will STILL keep posting my review. So bottom line is, these independent brokers are the worst. Especially the guys over at this office. You won't understand what they are saying, and when you ask them questions, they will put you on hold for so long they will either hang up or wait until you hang up. They will play dumb, and not help you in any way shape or form. Stay away!!!!!! read more

Lady in the front was not helping anyone asked me if I was going to make a payment I told her that I need a quote and she told me to go to her desk and had me waiting on her while she was doing something else. She could of told me wait im working on something but no felt so dumb waiting for her. read more

worssssssstttt insurance everrrrrrrrrrrrrr do not do it they will take all your money and leave you with nothing if you get into an accident. do not get insurance here. read more

I have used Adrianas Insurance many times. They are always very helpful and get you the lowest possible price for your insurance. I never posted a review until now. I had Javier help me over the phone . He was very informative, quick, polite, and helpful! XFL read more

Dont come here they will over charge you, and also try to scam you by starting extremely high with their prices and then bargain with you, no thanks read more

I was a insurance policy holder through Adriana's, I paid a very high insurance rate because I insured 4 cars and my daughter wasn't the best driver when she was younger, as she got older her driving improved and I still continued to pay a high monthly insurance rate. I finally had the time to sit down and address the fact that I was still paying a very high monthly payment. I called to inquire why my insurance rate had never gone down and was told that they could lower it by $20 dollars but I would have to cancel that policy and sign up for a new policy...... what! I decided to just double check what it would cost me if I changed insurance companies, so I submitted all pertinent information and I could not believe that I could get the same coverage for 150.00 less each month through another company! Figure it out that's $1800.00 less every year. Shame on you Adriana's, shame on me for having such confidence in my broker to think they would have my back! I guess they just sell policies! But guys don't let this happen to you. I was paying them for years! read more

Amazing!!! Great customer service and did everything they could to get me the best rates possible. Thank you!!!! :)

I just want to say Adriana's is the worst insurance I ever came across. I'm glad I am out. For years I wasn't told..... I had no road side assistance or rental coverage and I was paying over $300 a month. When my daughter got in a wreck it was at least an $8,000-10,000 crash I only got 3,000 for it and with full coverage! It wasn't even her fault! Thank God my daughter made it out alive. It just goes to show all they want is your money and not for the customer! Heck! Even when I tried to call the adjuster I kept getting jumped around to 5 different adjusters and most of them didn't even answer me! Not once! Some customer service! If I could tell Adriana herself I would tell her what I think of her company! read more

beware!!! this company will take your money as a donation. even when you did not want to donate any money. donation should not be an obligation not everyone has the money to donate. they are stealing from you and gifting it to others as if it came from their pocket and not ours as customers. read more

Awful service walked in no greeted or said they'll be with me shortly. Been sitting for about 30mins just to make my payment.

Paula was really helpful I recommend this place. Only reason I didnt give 5 stars is because they charge $10 to pay your bill in person. Other than that its all good read more

The staff are all really friendly and help us a lot if we have a problem with something and would recommend this insurance to every family

I strongly don't recommend them it's all about money to them. They charged me $200.00 to add a New Vehicle.

very unprofessional office I called in on the 13th of January to reinstate my insurance. Estela told me that I would have to pay a little more because it was past the dead line, but assured me it would be re instated. I paid $149 dollars on the 13th. Fast forward to Wednesday go pick up my tags to only find out that my insurance is not active. I called Adrianas spoke with Martha and she in fact stated that the insurance company cancelled me and that they would take up to 1 week to refund me (1 week) meanwhile I am stuck with no insurance and having to wait a week or more to get refunded. So unprofessional as I have the email from Estela confirming that my insurance was in fact re instated read more