This company presents itself in a dishonest way and that made it hard to even find this entity to review. They posit themselves as "Simplify Your DUI" and contact you after a driving offense. A salesman will call you and then you'll eventually talk to John, who claims that doing this service is part of his penance for his own past. He claims that Simplify is an advocacy group and makes those who are confused and scared about their situation feel at ease and like they'll coast through the process under his guidance. The first "service" provided after paying Simplify your $300 is to provide your SR-22 insurance, which is done through none other than the owner's insurance company, which you only find out after looking at your bank transactions. They do contact an interlock device company, but if you're in this situation, you get enough mailers about it to not need this. They did recommend a mandatory class, but did so after the deadlines they were ostensibly getting me ahead of and "simplifying", so I could not use it and had to find my own through the DMV. After taking your money, it's impossible to get a hold of John, which would be fine if literally anybody else you can call had any power or ability to do anything besides take down a credit card number. They all say you have to talk to John. I'll stop short of calling this a scam. YMMV. But it just to me seems like a front for an insurance company by someone who's had a few DUIs. I think they rely on people being too embarrassed and ashamed to call this out in a public place. Im not too keen on that part, but I think it needs to be known, and if adding "Simplify Your DUI" to this review adds it to the Google algorithm to be searchable for scams, I'm happy to provide that context. read more

Shady as they come! Mr. MacDonald is a scammer along with his team. I was contacted by John for my driving offense (didn't contact him he contacted me) I was given a whole speech of how he will help me and set me all up. Well, John's assistants have very broken English and cannot even give correct information like a phone number -- I was given 4 numbers that did not connect to services. Clint and Bella are the assistants who called me and they just simply go trying to find classes and can't even succeed in doing their job. Then I was hooked up with insurance and acted like it was a 3rd party in all it was his office posing as a different company name. Mr. Macdonald took $300 from me for nothing he did nothing for me. Then he set me up with this insurance who took $350. When I came down to me contacting the insurance company they only needed $50 to start my policy! The charge on my account is "John MacDonald" and his insurance agent "Maura Lockridge" works for him! They thought they had me fooled until I looked into things because like I said he did not help me but he sure took my money! Be aware and do not do business with these losers. Mr. MacDonald said he will refund me and wants me to sign this agreement (probably so he is clear of any wrong doing) the bank will take care of that so I don't have to sign for this scam artist! Shady business be careful. It's not a ton of money but it's the principal of the matter. read more

5.0 star rating MAURA is the best! Prompt and explained everything I needed to know about helping my son with his DUI. I loved her speedy service so much I referred my son-in-law for his policy. I have never heard of an SR-22 filing and she helped me understand. Maura beat everyone else I had shopped with and helped me setup for classes that my son needed to complete for his DUI requirements! I highly recommend Maura! Thank you so much! read more

I am extremely happy I found this insurance company! Being an international student means paying a lot for car insurances. But May found me a much cheaper plus better insurance than the one I had for these past years. Saves me a lot of money! Services were really good from the moment I walked in, really grateful! read more

I literally tell everyone I know that needs an SR-22 to contact Alonda or John because they are awesome and will save you tons of money. Avoid telling your insurance company and get insurance within 15 minutes. It's not just their 20 years experience. True White Glove service. Easy way to get you through the difficult licensing and driving privilege process. I am an attorney with 34 years experience. read more

I came in today 11-30-18 to get my SR22 From Daniel and he not only handled it and explained everything in a understandable, up pace manner and my grandmother and I loved it. He brought me up a chair and the ladies in the office were so nice and brought us some bottled water while we waited. I was in and out in 30 minutes flat with everything taken care of and boy let me tell you I felt a whole weight off my shoulders after Daniel took care of that for me. Forever grateful! Thank you! read more

I may have saved a little bit of money by taking out a policy through John MacDonald but I think ultimately the individuals I dealt with were shady. They seemingly take advantage of people in a vulnerable position and once the dust settled, I didn't feel good about having engaged in services through this agency. The responsiveness decreased over time and I think you're better off dealing with a more reputable insurance company. I was still able to get an OK policy through Geico. Yes, I'm paying more but I feel better about it. read more

Do NOT use this SCAMMERS!!!! They take advantage of businesses they get from do you are lawyers, etc. for SR 22. I trusted them and wasn't shopping for you insurance and thought they would tell me when I didn't have to pay for my SR 22 anymore. Long story short, they have ripped me off For SR 22 that was no longer needed because they decided not to tell me and continue to just bill me and give me extra insurance that was no longer needed and then I continued to have regular insurance with them just to find out that I've been basically been ripped off 50% the WHOLE TIME I WAS INSURED WITH THEM. They will not respond to your emails and lie to you and say they don't check their emails daily what kind of business is this? Anyway I went with Geico and saved over 50% which is nothing because I've been getting ripped off. DO NOT USE THIS COMPANY. COMPLETE RIP OFF AND BETTER NOT SURVIVE THE PANDEMIC AFTER RIPPING PEOPLE OFF FOR SO LONG. Oh and the worst customer service if you want to be treated like crap go ahead and give them a call but I would highly advise never giving them any of your money. COMPLETE RIP OFF!!! STOP TAKING ADVANTAGE OF PEOPLE AND CHECK YOUR EMAILS!!!! read more

HIGHLY RECOMMEND. Called these guys and talked to Daniel Gamez. Awesome guy and helped search through several plans to help find me the right plan at the right price. He dropped my monthly rate dramatically and helped explain several concepts that were causing me to pay more at my previous insurance company. Highly recommend Daniel and this team! read more

I was insured through this company for several years. The only complaint I had was the ridiculous requirement to buy the unwanted, but mandatory and never used "Dent Pro" coverage in order to secure an auto policy. Absurd. Otherwise they were fine. However, the moment I wanted to cancel, *POOF!* they were gone. Written requests to cancel were ignored, as were emails to their main service address as well as emails to the rep I used previously. I finally called and got someone on the phone who cancelled my policy and emailed me a confirmation. Shortly after, I received a refund for the unused policy period from the carrier, but it was well short of what it should have been. I contacted the person at JMAC who had helped me cancel, but now I was ignored by her as well. More emails, more written requests, completely unresponsive. Contacting carrier directly, maybe they will help. JMAC obviously isn't. Customer service stops once the check is cashed. read more

I call led for a specialty policy. they brokered the sale. I notified them in advance I wanted the policy to end on a date. They didn't cancel, now I am getting nasty-grams for a balance due past the date I needed. BEWARE: they take no responsibility, even when all communications are being sent with their name on them! read more

im so glad i found John Mav Donald Insurance they really helped me get my liecense back with the SR 22 and they have great customer service agenice also there Receptionist is so sweet and. Alondra help me out a lot to find the best plane and in my budget. read more

I was referred to this company as one that would be able to "help me out" and save money. I was navigating a new insurance situation and needed help. I thought I was getting great service and advice at the time. I was told I needed to purchase a second policy, which came to a total of $700. I did this...because the way they explained it made sense....Turns out I never needed this policy in the first place and I wasted all that money. I now feel that I was misinformed and somewhat taken advantage of...not stoked on how things shook out with this company. read more

Daniel Seong was very quick to too back to me with the quotes I needed. He made it very easy for me when I was going through the home buying process. His work has been extremely appreciated. read more

I had been with John MacDonald Insurance for over 5 years until I recently moved out of state and was no longer able to use them. I am so sad to leave them. They got us the best insurance rate, even in the past with my husbands DUI and need for an SR22. We have had to file 2 claims in those 5 years and both times they were very fast and efficient in helping us. I have referred numerous friends who were also surprised to see how much they were able to save by switching their car insurance! I would recommend John MacDonald to everyone, especially anyone with a less than perfect driving record! read more

I needed insurance so I can get my licence back today and I called in withing 20 minutes I was all set up and insured and informed with the documents needed for the DMV. I am very happy with how fast, friendly, and informative this process was. I was working with a agent named Daniel gomez/gamiz I forget the last name but he was very helpful on helping me understand the process as a whole. I am Pretty stoked and do not see any reason why I wouldn't recommend or give this company a 5 star rating. Good jobs guys glad I found you all! read more

The best insurance I have ever dealt with! I called having no idea what I needed and what I needed to do and being so frantic and in the state of needing the right policy fast I was helped immediately and efficiently. The customer service at this company is great and all of the people I have talked to were extremely knowledgeable and helpful with all I needed. I would definitely recommend them. read more

John, Eric and Alondra are the best! Period. I have worked with John MacDonald for 15 years. He has provided excellent top notch SR22 service for all my clients who have been charged with driving under the influence of alcohol. There is no better service in California. I trust and will continue to trust John MacDonald Insurance for my clients who need as SR22. read more

Can someone who lives near this company in Tustin see if it went out of business today 1/23/18. I have called the toll free and local phone numbers and both are down. The contact by internet service is offline also. read more

Do not use them. They are dishonest, hard to get ahold of, rude, and don't care if they take advantage. These are all qualities you do not want with your insurance. They will overcover you so they will make more money. They always say they will call back but if you give them times you cannot be reached, you can guarantee they will call you during that time. I had a terrible experience with this company. Since I already had coverage through them I asked for their suggestions on a bike I wanted to purchase. I explained I wasn't familiar with a non op coverage and asked if they would break it down for me so I could understand. Once I bought the bike, I received different information than our first conversation, stating that I still needed coverage but that they would get me the minimum. When I discussed the price options for a non-operationg vehicle I was told that I was paying 6 months upfront and they took my payment immediately over the phone. Then I received a bill the following month. When I called back I asked why the insurace was so much and did I need the coverage since I'm not using the bike. They insisted, so I kept what I thought was non-op insurance but I asked for them to resend the paperwork. There was no follow up. Last week I sat down with another company and they told me that I didn't need insurance, and I'm paying way too much. So for the third time I called and spoke with a manager. This time I was very frustrated, which I feel is reasonable after many conversations with them. I got a lot of attitude from her. She stated I didn't need the coverage at all and that I've paid over $600 for nothing. I will never return to them and suggest if you decide to use them, ask if you need the coverage they offer. I feel that they took advantage of my lack of knowledge on the situation and it was deceitful not to give the full story so they could keep the account. read more

I've been with John MacDonald for about 3 years. I got a much better rate than AAA. They are so much easier to deal with than the 'big' insurance companies.. Marla is always especially friendly and willing to help with explaining my options and giving great recommendations. read more

Such great service! My husband and I purchased a new off road vehicle for the upcoming riding season and needed coverage. We called John MacDonald Insurance and spoke to Daniel who gave us such great service! He was thorough and made sure to explain the type of coverage we were getting. His quote was lower than the other 2 we received but more importantly, he was much more helpful and professional than the other companies I spoke to. I now refer all of my family and friends to Daniel at John MacDonald Insurance Services. read more

Very prompt busy reply when I had a refund check coming. Very courteous and knowledgeable service. Don't know why I'm only giving it 4 stars read more

Alondra overcharged me then I spoke to Eric and he blamed me. Very unhelpful and rude.

Started our policy in 2013 with this company looking for a better insurance rate. Had a policy for two vehicles and in April of 2016 wanted a quote on a new policy for the new vehicle we just got. Not much of an undertaking but this turned into a disaster when they changed our "Policy" instead of giving a quote... Turned the tables on us making it an obligation to do there job of reporting between them and our insurance company. Big headache! Staff is very evasive and rude. Terrible customer service! read more

I am extremely happy with the service John Macdonald has given me these past few years. I've always been helped promptly and with friendly and professional service. I would and have highly recommended them especially to my friends and family. They're the best! read more

I've been doing business with them for over 15 years and I have a half dozen policies. Their prices are the best and the only thing better is their customer service. Maura is my contact person and she is always available to make urgent changes, add new policies, or get me anything I need. From the time I contact her with an insurance need, sometimes I have proof of insurance within minutes. Thankfully I have never needed to use any of my policies but I have no doubt they will help me in any way they can should that need arrive. Thank you so much for making my life easier! I wish everything in life was as easy as insurance from John MacDonald! read more

I was referred to this company through a friend who is currently using this insurance company for his own SR22 insurance. I worked with their representative Eric over the phone and he was quick to find me the best policy with a great rate to match my needs. I would recommend them for any and all insurance inquiries. read more

I am a current customer with John McDonald Insurance and I must say they are the best in providing you the best possible rates and their customer service is like no other and recommend you give them a call for a quote. read more

ive been dealing with john macdonalds office for over a year now and theyre fantastic!! i got a super low rate for my insurance and their customer service department is always super friendly and very knowledgeable! i would definitley recommend to call them first!! read more