I haven't been here in ages. They're newer renovated restaurant was actually pretty nice. Staff were friendly and service was efficient and accommodating. We were very impressed with the food. Hubs got the Nashville chicken sandwich- chicken was crispy and tender&moist on the inside. They're dry spicy seasoning on the chicken was Soo good! I got a lunchtime chicken club with a side of Caesar salad & cheesy garlic bread. Both were comforting & delicious. read more

Kelseys Original Roadhouse - Comfort Food Near Me - Ottawa, Ontario

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After shopping up a storm at various stores in the vicinity, I looked up and saw a Kelseys. I decided to drive over there on a hot summer day. There were folks on the patio. I wanted air conditioning. I walked in and was promptly seated at a table by the window, looking at the patio. It's nice to feel like I'm out on the patio, but I'm not. My server decided to greet me two tables away. That's just downright odd. He wasn't even staring at me when he did that. He didn't really talk at a normal voice throughout my stay. I suppose that since there were many older folks at this restaurant, he had to raise his voice to be heard. Frankly, I could have heard him across the restaurant with the music blasting. It was a huge turnoff, even though I'm sure Peter is a lovely person when he isn't serving folks in their sixties and older. Anyway, I ordered a Diet Pepsi and got it with a lime wedge. I was so thirsty that I eventually got a refill and downed most of it. I ordered my usual, which was New York-style wings with sea salt and black pepper. It comes with veggie sticks and ranch dip. My wings were good, except that it felt like someone went crazy with the black pepper shaker. Hey, I could have dipped my wings in a container of black pepper, too. The veggies were a nice contrast and were crisp. For dessert, I gave the chocolate berry cake with vanilla ice cream. By the time this dessert was given to me, the vanilla ice cream has slid to the plate's edge. The cake was okay. I wouldn't get it again, though. I'd sooner have the ice cream! This Kelseys is simply average. I have had better at other locations. I was pleased to get my SCENE card swiped. I collected 15x the points. There's the silver lining visiting this Kelseys. (282) read more

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Amazing lunch!!! Loved the chicken sandwich, soup, and salad. Will definitely do it again. Spinach dip is great as always!

Take out 5. There is one thing we noticed since doing the take out reviews. Most restaurants don't have a lot of choices. Only higher end restaurants managed to have a more complete menu. We had not gone to a Kelsey's in awhile since we had always considered it to be more for young families. Seeing what was available, it only reinforced that even more. There was a lot of kid friendly choices.Fortunately, we opted for more of an adult choice: Nachos with avocado and tomato sauce and battered fish. We placed our order on the mobile app.(This is a great time saver when ordering during this exceptional time). We called in to this restaurant who told us it would take at least 1 hour. So we had timed our arrival so that our meals would still be warm when we took them back home. Only one criticism, you couldn't text them to say we were in the front of the restaurant. We had to present ourselves to the front entrance to pickup our meals...and we waited about another 10 minutes. I think this is more due to the fact that pickups and curbsides was still something new and the limited staff seemed overwhelmed. To our surprise, it tasted pretty good. Even better with our Organic beers from LCBO. $$ read more

Kelseys Original Roadhouse - a paper bag on the hood of a car - Comfort Food Near Me - Ottawa, Ontario

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The ribs were good..but the chicken gravy was too salty making chicken taste a little bad read more

Kelseys Original Roadhouse - Ribs and chicken - Comfort Food Near Me - Ottawa, Ontario

Way too loud. Asked for a booth and manager said no but one opened up and he refused to give it to us. Too loud to have a meaningful conversation. Note: profoundly deaf but the manager did not care. Food selection was average and was so-so. Not coming back. read more

A kid friendly place with decent food and friendly staff. I had chicken fajita for two--shared with my wife. Our daughter had the Thai shrimp bowl and her husband had a vegan dish. The grand kids had cheeseburgers with ice tea. I recommend Kelsey's, especially in the summer when there's outdoor seating. read more

Stopped in for a few appetizers before our movie. We ordered the garlic cheese bread.... we barely had a slice each! Cheese was piled on thick over an under cooked, extremely thick bread. Not what you'd expect when you're looking forward to the normal crispy garlic bread you're used to everywhere else. Definitely not pleased. Would not recommend. read more

Kelseys Original Roadhouse - Highly NOT recommended garlic bread - Comfort Food Near Me - Ottawa, Ontario

So I generally dislike chain restaurants that aren't little fast food joints... Montana's (owned by the same people that own Kelsey's), Jack Astor's, The Keg, Hard Rock Cafe, etc. Kelsey's I like. The food is consistent and is usually quite good. I come here a lot with my friends who have a wicked obsession with their spinach dip. Which is definitely just terrible for you but oh MAN, it is good. It comes with baked or fried pita chips and the dip is cheesy and fantastic. My friends generally just order that and it is easily a meal for just $9.99, which really isn't bad. It's one of those dishes that you know came from a bucket that they just heat up and serve you, but you don't care. The pasta here is also surprisingly good. I've also had French onion soup and a few types of salad, all of which were good too. My friend claims they make excellent wings too. Best part is, it's the same prepackaged stuff, so you're pretty much getting the same thing every time, which can be nice sometimes. Service is generally good, I've had a few occasions where it was off. Tonight the server was great, and they usually are. The manager at this particular location is also great, he's friendly and sometimes just comes around to check on how the food is. If you have even the slightest issue with your food he is more than happy to exchange it or refund it. One time my friend didn't touch her sandwich just because she didn't like it, she didn't complain or anything, but the manager came over and gave her a free dessert and didn't charge her for the meal. One time the pita chips that came with my spinach dip weren't cooked the way I wanted them, so he made sure they were cooked properly for me and gave me a free dessert. If you're looking for reasonably priced, tasty food that always tastes exactly the same, Kelsey's is your spot! read more

I came here for lunch with my mom and sister while on our way to go post-holiday shopping. The location was convenient, and Kelsey's always seems to be pretty consistent. Our experience was perfectly average, but nothing special. Our server was kind and not too intrusive, which I like. I noticed their menu had changed yet again, and it took me some time to find something that sounded appealing. I ordered the quesadillas and a side of their Thai lemongrass soup. The quesadilla was decent, though again, nothing amazing. The soup was very different than what I would expect Kelsey's to serve (I always think of them as super "safe" haha). My sister loves it, but I found it a bit too sweet. One of the small things I look forward to at Kelsey's is the option of Dr. Pepper - yum! I wish more places served it as a drink option in Canada. It seems to commonplace in the States! If you're looking for a safe bet with a group of people, this is totally a safe bet. read more

Everyone from the hosting to our server was incredibly courteous! I wish I had gotten their names! I work in the industry as well and many notes could be taken from your service! I got the large chicken wings and Caesar salad! Delish! read more

I've been to this location a few times with friends, it's a good place to go if you're in a group. The menu is pretty large, but that being said they don't have many vegetarian options - except for the burgers, you can swap any patty for a veggie one. Each time I go I take a while to figure out what I want and then order pretty much the same thing because it's my favourite on the menu. The Sonoma salad with thai fried shrimp is my go-to, and I am obsessed with it! I find it very tasty, but it gets better at the end because the dressing seems to sink to the bottom of the bowl. It's $13.99 which is an average price for a salad at a restaurant. I have also ordered the jalapeno popcorn shrimp there which I loved, but it was $10.99 for the starter and not enough shrimp I felt. This is what you get at such restaurants though so I was not surprised. I have also had the brushetta flat bread which was just average, and the Mozzarella bread which I did enjoy very much. I thought the falvours were good. All the dishes were made fresh, but the wait is always pretty long weather it's crowded or not. One time I went with friends and my order came without my side of fries which I asked for (the waiter didn't write it down) and we just assumed it was on it's way. We were finished eating and the side still didn't come and in that time the waiter was only around our area two times. The service isn't the best there, it's average and the waiters don't do much extra. I don't expect them to, but when an order is completely forgotten and drinks are not re-filled, it does affect their tip. Overall it's just a typical restaurant, the food is good, the service is average and so is pricing. Nothing crazy, but a good place for groups. Just make sure they write down your order :) read more

I went to Kelsey's for the first time in years, and I was greatly impressed with the service, food and the alcoholic bevys. I wish I could share the experience in the future with other friends who won't have barely 2 options to choose from. What is up with the lack of vegetarian options? I am always mindful when comes to them when choosing a place for all my friends to grab dinner but now it looks like I won't be choosing Kelsey's in that case. read more

Got seated right away which was nice I asked if the pasta was vegan and the reply i got was "no its only kind of vegan" that does not make sense hunni I asked if the vegetarian burgers were vegan, they are but the buns are not.... Also doesnt make sense So of course im stuck with fried foods Cheeseless and ground beef free nachos and a side of frieS, my mom got herself spinach dip with fried bread and salad They brought us her spinach dip Morons bring me my fries or something its rude to make me watch her eat her food we obviously arent sharing the spinach cheese dip you know im vegan........ Took over 40 minutes for our food Finally got my nachos and it came with cheese MORONS No discount on our bill even tho they fucked up, and the debit machine kept messing up First time at kelseyS i only came here because dennys is closed I wont be back We left right after getting my food Bad service from server jessica and kelseys read more

I've had better cafeteria food. Dingy, cheap and generally just extremely basic. Kelsey's is neither particularly enjoyable nor memorable (at least not for positive reasons). Good for drinks with co-workers but avoid the food. read more

Food was okay. My friend asked for no cilantro on her quesadilla but still there was cilantro on the quesadilla. I also found what I thought was a toothpick in my quesadilla except I accidentally ate it before I could distinguish what it was. A little afterwards a COCKROACH crawled up my leg, talk about disgusting. Our hostess was very sassy and tried to steal 10 smackaroonies from my friend! Jeez Louise, she thought she was gonna get a tip that good... Let's just say we tipped her a hefty 5% Also all the music was all from 2006 Will not be coming here again... read more

Did not get what was ordered had to keep asking. Parts of order was missing, a lot of money for lack luster food with slow service when they were not busy. Was offered a voucher, have to spend money to fix there wrong leaves a bad taste. Writing a wrong should not cost the person who has been wronged. read more

I was very impressed at the service I got at Kelsey's. I asked for No mayo on my burger, Unfortunately the cook forgot, and put mayo on. I kindly asked the waitress if I could get one with no Mayo,as I have an allergy. She apologized many times, and the manager came over and gave me a free meal. The mayo incident wasn't a big deal to me, but I was very impressed that they took it seriously and went above and beyond to ensure quality, and standards. Great job!!! read more

First off, the decor change is pretty nice. It used to look like something you'd see on kitchen nightmares, but now it looks pretty urban. However, the menu is a rip-off. All the meals are $15-20 on average (for basic meals like burgers and chicken) and they don't even come with fries, or any side for that matter. You have to pay extra for some reason. So I'm literally paying $15 for 5 chicken nuggets because "they're made in house." Ok that's great but I still want fries, but not for $3 extra. Had to mooch some onion rings off my grandmaw. Makes me wish I spent $5 at McDonald's, cause at least I would've gotten a full meal with some variety. They think it's fine cause the chicken is filling apparantly, but who eats chicken on a plate for dinner. Just saying. I'll admit the chicken tasted good, but them fingers were not worth the prices. Probably would not come back again unless they let me eat the kids menu, cause everything else on the menu was expensive. read more

Kelseys Original Roadhouse - Comfort Food Near Me - Ottawa, Ontario

The waitress was great. Menu had an okay selection to it but could be expanded to give more options. The music was quiet loud, I suspect to drown out the sound of all the children in the place. Food was reasonably priced and is a good place to eat if you're looking for something average. read more

Service was great, nice environment and friendly waiters. Most importantly food was so delicious but my steak w/ mushroom sauce was medium rare even though I ordered medium, but regardless, it tasted AMAZING. Will definitely be returning :) read more

Kelseys Original Roadhouse - Linguini chicken fettuccine. Delicious !!!!!! - Comfort Food Near Me - Ottawa, Ontario

Very good wings! Do not expect too professional service but they are trying hard and they Do smile! Oh god, their wings are awesome! read more

Okay so ive had great service so long as i dont sit at the bar. Only problem is, no matter when i come it takes 45 mins to get my food. So i cant go at lunch hour. That being said, the food is delicious. Love the balsamic chicken and the chicken pesto fettuccine read more

Your best bet is to get an appetizer sampler and pull up a seat at the beer. Great spot to go before catching a Friday night hockey game

Kelsey's south keys ottawa its one of the worst dinning experience i ever had . Let me tell about it . So we get there on father's day and my friend graduation dinner. So we are 2 couples single person and 3 kids. We order drinks , appetizer, main and kids menu, couple minutes later the server comes back and say that they don't have any chicken wings left, who does that we all know father's day is big event and at has owner double ur order for the week . My buddy ordered an appetizer and they never brought it to him and the tried to charge on the bill , my fiancé was offered a side that comes with her main course she never receives anything and when we asked abt it we were told that it is extra and don't get started with the lack of hygiene , the bathroom are discussing, when we got home everybody that went there had food poisoning . This place should reported to the food safety inspection center because its a hazard. read more

Slow service. We went there early Saturday around 3pm and the place was not busy at all but had reserved our table anyway just in case. Boy is the service bad here. We order drinks from the bar and it took up to 20 minutes to get them to our table. OK now for our starters, what the hell is this waiter doing working there, he sees we are 3 people sitting there, brings one spoon, and we told we would share the entree. OK, now we are done with our drinks, food comes and he doesn't even ask if we wanted more drinks with our meal , so we wait again for drinks, now this is an early Saturday that is absolutely not busy at all. Our main meal at the table without drinks and now with no utensils and still no drinks and still the waiter is nowhere to be found. The manager was there and we complained about the non existent service, and I find it funny how they make excuses. What's the excuse? Its not busy ! He comped part of the meal, but here's an idea GIVE BLOODY ADEQUATE SERVICE and you will not lose money. read more