After backing into a refrigerator in my garage I took my 2011 Jetta Sportwagen to Stephen to pop a…read moredent near my taillight. Not only did he remove the dent like it was never there but he also buffed my taillight and bumper where I had some paint from the black refrigerator. Stephen's work is amazing and now I'm looking to take my Subaru to him to remove the door dings in it. Thanks, Stephen!

Very professional and friendly shop, the owner was super cooperative and helpful. This was the only…read moreshop who was willing to work with me, since my damage is on the body line and split across the entire door panel. Timely and easy, I would rate them much higher if I could, truly appreciate everything.

Woke up to a door ding on my new car, found ARS through google reviews and texted photos. Arslan…read morereplied in minutes, on a Saturday morning no less, and was at my car in an hour to repair the ding. He warned me that he might not be able to fix the paint scrape but told me he would try his best. He texted me when he was done and I swear the guy is a magician! I couldn't find the spot where the ding was ! Fast, professional, friendly, and fair price. I am very picky and an old car nut, Arslan is the best! I wish I could give 10 stars.

After a family member pushed too hard while closing the trunk door, I was devastated to find two…read moresizable dents in my new vehicle. ARS Dent Repair came up as one of the top recommended services--and with a 5-star rating to boot. The perfect score is well-deserved, and I would highly recommend this business to family and friends moving forward. The prompt communication, convenience of the mobile service, and meticulous attention to detail are unmatched. If you value someone who doesn't cut corners and takes pride in their work, Arslan is your guy.

Perfect quote and work was done faster than promised. Very trustworthy folks working here.read more

Everyone is so personable and warm. I requested the service to fix a dent in my door. They quoted…read morethe service at market value. It took 3 days to get it done. The car looks like nothing happened to it. All of the wiring, the fender, the bumper (everything that was removed) was taken off and put back correctly. It is a family run business, and I hope it stays in the family for generations to come. I would highly recommend using them, and I would definitely go back to them in case of any sort of collision work being done on the car.

I had an amazing experience with Caliber Collision of Cockeysville. Everyone in the office was…read morepositive and professional and willing to help as best and as efficiently as they possibly could. The woman at the front desk in particular was so kind and made my day. They kept me updated through daily texts and my damages were repaired within a week. They even dropped off my rental car for me at its location. My car looks spotless and they even powerwashed and detailed the inside. Absolutely above and beyond service I will definitely use them again if need be!

I took my 2022 Kia Forte GT to Collision Center of Cockeysville for repairs totaling about $6,000…read moreto replace the rear bumper, taillight, and wire harness. They had my car for about 3 months, and from what I was told/what I observed, it wasn't worked on for roughly the first two months, which was extremely frustrating. When I finally got the car back, the workmanship was not acceptable. There were paint defects, panel gap/alignment issues, and the trunk corner still isn't even. The badge was also reinstalled in the wrong location. I also believe the trunk lid should have been replaced, but that was never clearly addressed. The owner tried to tell me my rear turn signal never worked. I gave them the opportunity to correct the problems. Instead of properly fixing the paint, it looked like they painted over an area where the paint had been buffed through, and each time they worked on my car more parts ended up damaged. I brought the car back again and they installed the rear wire harness and adjusted the taillight positioning, but the "resolution" was essentially letting them keep trying, and the car came back worse, not better. Based on my experience, I can't recommend this shop for collision/body work, especially if you care about paint quality, alignment, and careful handling of the vehicle.

Bart responded quickly! Within a day we had an appointment scheduled, and he gave me a reasonable…read morequote after I sent him the photo of the scratches on the front bumper of my SUV. He came to my home to do the work. Within 30 minutes Bart had buffed out the white scrapes on my black SUV. The work was beautiful. He made the scratches disappear. I highly recommend Bart The Bumper Doctor!

He met me at the local Giant parking lot. Mixed the paint for an exact match. Work was quick and…read morelooked perfect. Very pleased. Will use him again if the need arrises.

Someone backed into my car nearly a year ago and left a perfect impression of a trailer hitch deep…read moreinto my front bumper. I went through my insurance carrier and decided to get the work done at a local dealer who sat on the repair order for nearly eight months until they shuttered their own collision shop at the end of 2022. My theory is they knew they were going to shut it down long before they did which is why the job was never done. I connected with Auto Nation Collision (formerly Frankel) in January and had the car looked over by Joe who said it would be a few months before they could get the job done. In Mid March I received a call from Carolyn, who is among the best in the front of the house customer service. She mentioned that due to a cancellation, they had a spot open 4/3. Of course I accepted. Joe and Carolyn remained in touch constantly throughout the process and I picked up my vehicle today looking (almost) as nice as it did when I bought it seven years ago. Bumper replaced to OEM specs and I'm a happy camper having my car back! What a contrast between the two businesses! Their work is guaranteed "for life!" Again, Carolyn and Joe are the best automotive pros I've encountered in a very long time. I commend Auto Nation Collision to all.

I wish I could give 0 star. It took them 33 days to get a small scratch repaired, which costs 40ish…read morebilled labor hours in total. The car I picked up was covered with dust in & out and stuff in the trunk were missing. The jack was taken out and the secure bolt for the jack was missing as well. AND, after 10 days, I could not start my car this morning. I called AAA and found out the battery and computer are loose and all bolts and screws were not put back . I have been driving with loose battery and car computer for two weeks! It is terrifying me!

I am going to cry. Dawn reached out to me and apologized for…read morethe delay. She was able to get my car in and repaired within a weeks time. When I arrived to drop off the car for repair, it was a completely different experience than the first time around working with the other man (who no longer works there). Dawn, Jim and this sweetest dog were so welcoming. Dawn asked about my new baby, and Jim got the car taken car of. Both kept me informed through the whole process. When I picked up the car it was beautiful outside and inside (it was vacuumed). All except for stuff they left in the back seat, but I didn't mind because it was a baby gift and diapers. The SDR team was so sweet and helpful. My husband and I often talk about "customer service these days" (god I feel old). You can't go wrong with SDR. Mistakes happen, but they went above and beyond to make me feel like my business (and my baby) mattered. Now someone pass the tissues!

The service was great. The area of the car that was damaged now looks brand new. The was a dents…read moreand chipped paint in my car. Now you cannot tell there was any damage in the area.

Don't know how the service is yet when it comes to fixing my vehicle…read more I used a caliber collision in a different location quite a few years ago and they really messed my car up more than I think it should've been I actually still have the car sitting out in my driveway with the shitty bumper that they put on there. I was not pleased at all, but I'm putting my vehicle now in the hands of these mechanics on York Road. I'm not sure if my car is going to be a complete total yet because I'm in the hospital and I'm hoping to be up there Monday to do paperwork, but let's just pray that my vehicle is fixable and they do a great job and a fast job because my insurance only pays for my rental for so long. It took me days to even get my rental, which took me out of work and really hurt my pocket. I work 40 minutes away from my house so I am really counting on this. I'm giving this review because they were very quick to contact me as soon as my car was handed over to them and needed to be towed to them they have kept in touch and the lady that has been calling me is very nice and respectful and I thank them for that so thank you for your great customer service so far because what I need right now is nice positive people. I don't think I could take anymore crazy stress or ignorant people like the ones that were at the tow company that took my car to begin with.! Needless to say they need to get a review they held my car for like four days without even saying anything or contacting anyone. The car was stolen and they had it as a accident and when I went in there, they said it was a fault in the system from the driver they did that just to get money for it sitting in their yard . A lot of people have said that this company does that even the police. Please be good to my car.

Under no circumstance would I take my car here again. Horrible customer service. Car damaged on…read moretheir lot and they take no responsibility for it because I signed paperwork. Wanted to put it through my insurance. Even though the check in photos were in a different spot then when I dropped my car off. Incompetent front desk that messed up scheduling date and could not provide an estimated same day pick up time after having confirmed it would be same day at drop off. First repairs were done incorrectly and incompletely. Missing paint spots all over. Rushed through the walkthrough. Hours wrong online versus when they actually leave. Awful awful awful. DO NOT RECOMMEND. Would give 0 stars if I could.

I brought my vehicle in for body work and left a "Happy Camper!" The staff here is wonderful!…read more Everyone that I interacted with from the receptionist with her warm greeting, Jim Adams, Assistant Body Shop Manager, Don, the shuttle driver and the cashier were pleasant and very accommodating. Jim Adams even made arrangement for me to be dropped off and picked up while the work was being done. I got back and my vehicle was being pulled out of the shop (Talk about perfect timing!). After I did a walk around with Jim Adams and approved the job, I was given a complimentary car wash. When my vehicle was finished, it basically looked brand new. This was my second time using this shop. They did such a great job in 2015 that I had to come back when I needed work done again. Thank you all for doing such great work!

The people at Frankel are awesome. They are the most friendliest and courteous you'll ever come…read moreacross. I've brought my car in here twice to get repaired. My car was fixed in a timely manner and the work done to my car was exceptional. I highly recommend this place.