Every so often one comes across a fabulous company, and I had that pleasure this morning. Our regular appliance repair company quit working on our brand of dishwasher, Asko (known for their quiet). They recommend Kelly's. I called, got an appointment within two days and found everyone I interacted with friendly, professional and service focused! Then, this morning, my first woman technician came. She gave me a 5 minutes heads up with a friendly call. She was confident, friendly, professional...and best of all she was a woman!! She diagnosed the problem, fixed and and then explained to me how to avoid it in the future. We have officially switched to Kelly's for all appliance repair. I could not recommend this company more highly, or this technician. Way to go. Happy customer!! read more

A big shout out to Kelly's. From the lady who answered my call for service, to Sean, the repairman, they were very professional and on time. I won't hesitate to use them again if needed. They are added to my phone contacts for sure! read more

From the first call to Kelly's to inquire about servicing my washing machine, I received professionalism and kindness. The appointment was booked for the same week and the technician was on time. Dane was personable and honest about my repair and very helpful. Follow up requests to Kelly's were answered promptly by Abby, and fulfilled my needs. Highly recommend! read more

Wore mask and shoe covers Told me I didnt need to move anything from under my sink for a dishwasher installation. Proceeded to use MY towel to mop up leakage during install. Then put the dirty wet towel ON THE COUNTER. All done and dishwasher works great, but under the sink floods though. When I tell my rental agency and they reach out to Kellys appliance, the response is 'some leakage is normal, watch it for a day or two, should go away''. Well FINE but couldnt he have told me to move my stuff and watch for leakage?! Irritating. Dishwasher now working well and sink isnt leaking.... but I was not impressed. read more

Our oven stopped working and after having a bad experience with another appliance repair company, I did some research and decided to call Kelly's. Dane and Shawn were great. They diagnosed the issue and promptly fixed it. They turned the oven on multiple times before leaving and it lit every time. Fast forward to five hours later... My husband went to use the oven and unfortunately it was up to it's old tricks. No heat and a continuous clicking sound. We were so frustrated. I called Kelly's the next day and to make a long story short... 1. I talked to Dane personally and we figured out what it might be. 2. Parts were ordered and I got a date on the calendar for them to come back. 3. They were super clear that what I paid for during their first visit would go towards this visit and I was only paying for the parts. 4. The day of their visit, they were AWESOME! They not only fixed the problem...they didn't need the part that was ordered, so they didn't charge me for the visit!!! Dane and Shawn were patient with all of my questions, very detail oriented, cleaned up their mess and most importantly were honest and stood by their work and didn't charge me for the second visit. I would absolutely recommend them to anyone needing help with their appliances and I will definitely call them again if we need future help! Thank you Kelly's for a job well done! read more

Joe did a great repair job on my ten year old Whirlpool Fridge. The condensation drain tube was clogged, causing water to pool up and freeze on the bottom of the unit. He took the freezer drawer off to get to the lower back panel to defrost all the ice. He protected my hardwood floor and kept the work space clean along the way. He put it all back together with skill. Joe informed me of what he was doing and why during the critical steps (admittedly I'm geeky about mechanical stuff) and let me know that I have a three month warranty on this repair! I would not hesitate to use them again. Thanks Kelly's. read more

These guys have been great. We bought a house back in August and had a leaking fridge which Kelly's fixed right away. Then our washer stopped working and they came out and repaired it that so we can get a few more years out of it. They seem like a very honest team and I appreciate their hard work! read more

I called and they had Joe come out the day after. He had the part with him and fixed my washing machine very easily and quick. Nice and friendly. I have used them before and will call them again. read more

We had a dryer that was squeaking like crazy (whirlpool purchased 2016) and debating fix vs replace. Kelly's was the only place I found locally that applied the original service call fee to the total bill. I got a quick appointment, the service tech that came out, Bianca, was so nice and so professional and got the job done within an hour. She explained everything to me and showed me all of the parts that she was replacing and why. Replaced all the moving parts and saved me about $400 cost difference between buying a new washer and repairing this one when you consider that there's taxes, delivery fee, installation fee, and take the old dryer away fee on a new model. But from the get-go this company was so nice starting from booking the appointment with Laura and then having Bianca come out and fix it so quickly. You really can't beat this place for service and value. Highly recommend this company and love any chance to support local business. Thanks Bianca, really nice chatting with you and thanks for a great job. read more

I needed my dryer and gas stove repaired. Getting an appointment was easy and the technician was on time. He was very nice and explained everything he was doing. Have used Kelley's in the past and if need be will use them again. I highly recommend!! read more

This is my second KitchenAid appliance repair in as many months. The technicians I've had from Kelly's were prompt, efficient, knowledgeable and the repairs were done quickly and at a fair price. I would highly recommend them. read more

Highly recommend Kelly's. You might have to schedule out a week in advance, but glad I called them. Very prompt and fast repair. The tech knew exactly what was wrong in seconds. Quickly repaired and he explained what happened. Good job. read more

Our washing machine would not start after being disconnected for a few days. Kelly sent a technician, Dane, out within 2 workdays. He was personable, competent, prompt and diagnosed and fixed the problem for the cost of the service call - no additional charge. I am very pleased with Dane's work and I will call Kelly's again next time I need appliance repair. read more

Kelly's is the only place I'll go to for appliance repair. They came out and we're punctual and friendly. They had to order a part, but it didn't take long. That came back and did the repair quickly. They also gave me some advice. Would definitely recommend! read more

I am a DYI guy, but even with Youtube I thought this repair a little more than I wanted to tackle on my dishwasher. After speaking with a very courteous person on the phone, we made an appointment for three days away. I awaited a call on the day of the appointment. I would have like to get the call sooner in the day for better planning of my day ( Just an FYI) I was contacted about 12:30 pm of there pending arrival. Dane and Joe arrived ( both wearing mask) and politely introduced themselves. I gave them my (youtube) evaluation of the problem which was confirmed after they did a coded verification of the issue. Even though it did not say exactly the problem ( Pump failure of some sort) Danes experience said that these indicators still pointed toward that and they went ahead with the replacement. Just like suspected that was the problem Joe was apprenticing Dane but he did most of the replacement under Danes supervision with very little guidance needed. I was able to watch the whole operation ( DYI guy interest) and even pick Danes brain on this. They were very efficient with their time and had installed and back together with no issues. So far it is going strong and I hope to get another 5 years out of this pump. Thank you both for the strong work, I think Joe is going to be a great addition to this team. read more

First time using Kelly's appliance to repair my Electrolux washing machine. I had made the mistake of washing a rug with a backing that totally disintegrated in the wash clogging the drain. They efficiently cleared the drain and my washer was up and running immediately. What a relief! Will definitely use them again for future problems. Janis B read more

Very professional. Joe and the female technician were very good and fast. Bosch dishwasher repair and a simple Kenmore fridge repair.

We have used Kelly's repair service in the past and they have always provided great service for a reasonable price. Yesterday Mark went over and above for us. The refrigerator 'died' or so we thought because the refrigerator and freezer were not cooling. I called Kelly's and spoke with Mark who squeezed us in at the end of the day for a modest emergency fee. He had the part that was needed in his truck and was able to restore the fridge to working order in less than an hour! Highly recommend Kelly's Appliance! read more

These guys dug me out of a hole I go into with Sears appliance service (). So stoked they got me up and running with my dryer so fast! All aces with Kelly's!!! read more

Kellys is great , Dane was polite & fixed my dryer quickly. Gave great advise. I have used Kelly's many times for numerous rentals with ALWAYS a positive outcome. read more

Thanks for the excellent service, Abby start ed this with her help in scheduling our appt. Which was continued by the service tech who came out, he was able to give us the info. We asked for regarding repair or replacement. If you need to have any appliance repair, do yourself a favor, dont play games with some of others (we tried) if these people tell tell you something they produce. Thanks for the 5 star services, & your continued service to our community. read more

I have a 15 year old Kitchen Aid refrigerator and thought it was kicking the bucket. Nope, they replaced the mother board and $700 later life is good. To replace this fridge would have been $12k. They were quick - appointment necessary and they credit the first visit. read more

Often service technicians don't seem to know very much. The Kelly's guys seemed to speak from in-depth experience. Further, they did a really good job of explaining themselves. These folks are WAY better than the competition. In Sonoma county they should be #1 on your list. read more

We had Kelly's out today to fix a gas leak in my stove. Our technician was Bianca and she was amazing, confident, professional, personable and fixed the problem is about 10 minutes flat! This is not our typical experience with other companies!! The charge was fair and less than anticipated! Call Kelly's if you need any appliance repair you won't regret it! read more

Dane just left my house. He texted ahead to let me know he was on his way. Arrived wearing a mask and was professional and friendly. Unfortunately my washer needed a repair that made more sense just to replace it. Dane took the time to explain the pros and cons of front loading vs top loading washers. He even gave me suggestions on places to purchase the washer (30 day guarantee at some stores vs no guarantee) and store that price matches I am definitely calling Kelly's for all future appliance issues read more

I called this company a month ago for a part on my LG washer. They sent out a 20 year old boy who knew nothing stayed for a couple of hours and then said I have to go back to my office and talk to someone... They set up another appointment 12 to 5 ..five hours. I waited for them to come no phone call, I finally called them and they said unfortunately your tech called in sick, no one's coming... They never called me. They never kept me in the loop. I will never use this company again... Worst company ever! read more

We called Kelly's Appliance Center for help with a dishwasher. We were able to schedule a next-day appointment and the technician quickly identified an unusual manufacturing defect that was causing the leak. The parts were ordered promptly and the repair was made. She was on time, friendly, efficient, and skilled, and the charge for service was very reasonable. We will not hesitate to call on Kelly's Appliance Center for all of our future needs and recommend them highly. read more

Professional and reliable, good customer service/phone communication Would recommend read more

My dishwasher door needed replacement of the mechanism that allows it to open without flopping to the floor. The part cost $20.00. The technician spent less than 20 minutes replacing it. The labor charge was $192.99. I assume that is the hourly charge. A bill of $215.00 for a twenty dollar part seems very high. I realize that the bill also covers travel time and that the company is about 10 miles away, but I assume the company schedules visits for several customers in one locale on the same day, and this was not an emergency visit. read more

A Quick response and took care of business right away. I find that many of the service companies these days do not get the job done as quickly as they used to. This company was fast, friendly and easy to work with. I would recommend them. read more

Kelly's Appliance Center - Happy to have Ice again :) - Appliances & Repair Near Me - Cotati, California

Great Experience with Kelly's! On time, affordable and honest! My only regret is that I didn't find them sooner! Thank you!

Easy to work with, good communication and prompt service. What else can you ask for? Definitely recommend and will be calling again if I have any issues! read more

I had Joe out to work on my dishwasher. He called when on the way, fixed my dishwasher and directed me on the best way to care for it in the future. Thank you!! read more

Had a washing machine that wasn't draining. Part ordered, arrived, and installed on specified date and time. Both technicians were friendly, courteous and knowledgeable. Went over other aspects of the machine and made sure all was fine. Good value and would definitely use them again for appliance issues. read more

Friendly phone staff. Knowledgeable and prompt service person. Reasonable rates. Taught me something I didnt know about my whirlpool stove. Would definitely use this service again! read more

Our 20 year old GE refrigerator began to leak water. We disconnected the water, and I called Kelly's. They were able to schedule an appointment within a week during this pandemic. Dane came today and replaced the plastic tubing that was leaking in less than an hour. We are thankful for the excellent service Kelly's provided. We would recommend them for any appliance you need repaired. read more

Knowledgeable and professional. Honest too. Didn't need any parts ...just a lesson on my oven

twice my relatively new fridge acted up and twice Kelly's came to my home in a prompt and timely manner and diagnosed the problem(s) and quickly fixed it. they were knowledgeable (diagnosed first prob over the phone and came out the next day) professional and very reasonably priced. local company. highly recommend!!! Shane is the man! read more

My service tech Dan text first and arrived on time. He was very polite and extremely knowledgeable. Although the news was bad that we needed a new washing machine, Dan made the recommendation and we trust his opinion. Next appliance repair I will definitely call Kelly's and request Dan. read more

I called to have an igniter replaced in my stove. I was charged $80 and labor at $90. Ok...but the additional "service fee" was $129. I was told this fee was to "diagnose" the problem. Most appliance repair people just diagnose, then charge parts and labor. I feel like I was charged the $129 as a gouge excuse for them to make more money. Go elsewhere if you need appliance repair and see if you can find a more honest company. read more