Our new-ish Samsung refrigerator had an issue. I tried all the self-help I could online and through Samsung's support center. Despite their recommendations, the refrigerator just was not cooling. There was a moment where I thought I should have purchased the "extended warranty" that is always offered when making a major purchase. The extended warranties are always expensive and they always try to think of a reason *not* to cover the repair or try to talk you into purchasing a new unit. Kelly's appliance to the rescue. I phoned at 11:00 AM and the technician was early for the 3:00 - 5:00 time window. They fixed the problem on the spot for an extremely fair price and did not try to gouge me on any extras. I guarantee the fee I paid for the prompt, professional service from Kelly's appliance was WAY cheaper than a useless 'extended warranty.' read more

Great service. Mark and Shane were both great at communicating and Kendra in the office was easy to talk to. Mark went the extra mile helping to make sure our problem was solved. Thank you all. I highly recommend Kelly's for appliance repair. My whirlpool washer is working great. read more

I don't normally write reviews, but I was so happy that they were able to fit me in to meet my schedule and fix my dryer right away. Very courteous from the first phone contact to the end of the repair. And it is a local company to boot! Thank you. read more

Shane is great! He repaired damage done to my Bosch washer by another appliance repair service. Initially, I had Juan Juarez from Juarez Appliances come out to work on my Bosch washer. Basically, the machine did not run after Juan worked on it. He didn't know what he was doing, and wrenched the front off from the washer making horrible metallic sounds, and breaking several things in the process. After Juan Juarez worked on it, it ran for one cycle making horrible sounds, and then stopped working. I then looked for another appliance repair service and came cross Kelly's Appliance Center on Yelp. Actually, I learned of Kelly's from another disgruntled Juarez Appliances customer, who mentioned Kelly's Appliance Center in their Yelp review. Shane and his co-worker from Kelly's Appliance came out; they noted the damage, and put the machine back into working order. I am so thankful I came across Kelly's. I will refer Kelly's Appliance Center to whoever needs appliance work! read more

I had a problem engaging my refrigeration filter. I called Kelly's appliance they sent someone out the next day, the problem was solved very quickly. I totally recommend this company. I will definitely use them again read more

Had Dane came out to fix our LG Dishwasher. - Fast response to my request. Call back within 24 hours. - Timely service call...within a few days. - Knowledgeable and efficient. - Very fair cost for the service call. HIGHLY RECOMMENDED read more

My fridge broke. The folks at Kelly's who assisted me over the phone were extremely helpful. They asked appropriate questions, gave me direct information, and helped me make a good decision for how to move forward in my unique situation. I was very happy with the outcome and look forward to bringing them my business in the future. read more

If every business was run like Kelly's Appliance we would all be better off. Both Shane and Dane have kept my washer dryer running for six years now. They are knowledgeable, so reliable, very reasonably priced and the nicest guys ever. Customer service could not be more efficient and courteous. The best! read more

We had a problem with an LG washer always being hot and steamy even with cold wash. Kelly's quoted $99 to come out. I asked for Dane to phone me first. He did and suggested based on my description and his experience that I swap the hot and cold hoses as the original plumbers may have swapped the red and blue open close knobs. I followed his advice and sure enough. Problem solved with a phone call and no $99 diagnosis fee. Thanks Dane and Kelly Appliances. You've enhanced my loyalty. read more

Read all the good reviews for Kelly's Appliances so decided we would try them and are so glad that we did. Our problem was the hood light had gone out. Shane came out and identified the problem and explained to us that he would have to order a part and they would contact us when that part came in. They did exactly what they said they would do and Shane came out and installed the necessary part. From our first contact with Abby and then Shane completing the work, we were very impressed with their customer service skills and appreciated Shane's knowledge. read more

My range was taking over an hour to pre-heat, arranged a call out for the following week giving the make and model number on the phone. I was given a 2 hour window and sure enough I got a call when Shane was 15 minutes away. On arrival he got straight to work and had brought the new part (the ignitor) that they suspected needed to be replaced ahead of time. He was efficient, polite and informative, and had everything done within 15 minutes. I will definitely be using Kelly's as my go-to in the future. read more

Awesome service! Dane was great to work with. Had my dryer fixed along with a failed ice maker (both Samsung products :)). Thanks again for everything. read more

My "vintage" electric wall oven went on the blitz in my vacation rental, wouldn't turn on at all. (Of course, this is the week before a solidly booked Thanksgiving holiday. ) Sam from Kelly's came out in short order. But as I feared, the oven is so old he wasn't able to track down parts (even the manufacturer rep was kinda laughing that their oldest employee couldn't remember when they last carried the part). But Sam kept plugging away, made phone calls to his boss, and they came up with a potential (but certainly not immediate) fix of repurposing another part. So, boo, 10 days of rental probably cancelled .... 15 minutes later, I get a call from Sam, who's on the road and wanted to walk me through the oven's oddball bank of control knobs. Lo and behold. A 1974 oven setting had been fiddled with, and shut down manual control of turning the thing on! Seems Sam did a bit more research - and solved the problem, and saved my day, week, month! Can't recommend Kelly's Appliance Center and Sam, who's a can-do, super friendly person, enough! 5 stars for sure. read more

I don't usually write about things not food, wine or travel related BUT I felt I had to write this one. I called them and told them exactly what was wrong with my appliances (I saved up a few repairs and had them all done at the same time) AND I told them what brands I had. They said no problem and they would be there the next day. They were BUT, had no idea how to fix my french door refrigerator that the door keeps popping open when you close the other side, was supposed to call me back on a part for my oven door (and didn't), did reseat my trash compacter, but it still looks crooked and finally, repaired my dishwasher door. The cost wasn't egregious BUT they didn't tell me there was an $80.00 service fee just for coming. That they should have said up front. LindySez: I won't be calling them again. read more

We bought a home here in Novato a year ago. Left our beautiful newly remodeled kitchen in SF and have a nice kitchen now but nothing like the old one. Trying to find people out here for repairs and work around the house. Found Kelly's Appliance and am really glad we did. Making an appointment was super easy. Dane who was the repairman was super. He repaired what was initially wrong with the fridge and I ended up adding something else for him to repair. He ordered the obscure part and made an appointment before he left. He was on time, fast, super knowledgeable, and friendly. Got the job done. I truly appreciate the great service! I highly recommend them! read more

Fast service I called at 8 am for a washer issue and got a same day 12-2 window which I was happy to get considering Sears had quoted me a two week out date. Charles called an hour early and asked if I was available of course I said YES!! He walked into my garage went straight to the machine stuck his hand under the rim and knew immediately that the lid switch needed replaced He had the part and was done and gone before my appointment start time of 12:00 I am thrilled to bits and will never call anyone else ever again And thanks to my neighbor for the referral!!!!!!!!!!!!!!!!!!! read more

Wanted to make sure we gave Kelly's Appliance Center a shoutout. Several months ago, we moved into a new house with new appliances, including a Haier fridge. Unfortunately, it stopped working after just a week, and getting help from Haier support was kind of a nightmare. Mark visited several times to look at and work on the fridge, did some research and ordered parts, assisted with calling Haier support (which proved to be frustrating), etc. Ultimately, after a few visits, he found that he was unable to fix the fridge (essentially a failure on Haier's part), but he and the company assisted us so we could try to get a refund from the manufacturer. Several weeks later, we received a check in the mail from Haier, so overall, it was a success. While it was frustrating to deal with this particular fridge, Kelly's offered responsive, friendly, and personable service. read more

They are really reliable, friendly and efficient. Can't recommend them more. Used them twice recently and both times they were amazing. Shane came most recently, and repaired a leaky refrigerator. He was super thorough and professional. Five stars! read more

The repair guy from Kelly's (his name is Hans) came on time, quickly determined what was wrong with my washing machine and carefully fixed it. I say carefully because there were some objects in the hose, one of which was sharp and could have easily punctured a hole in the (rubber) hose ($$$ to replace). There was also an object lodged in the pump which seemed to be the problem. Hans told me he loves working for Kelly's because they don't over charge their customers and can be relied on for quality work. That was my experience! I'm writing this review because I am grateful for his honesty and concern about not charging me for things I didn't need (he could have damaged the hose while removing the objects and said I needed a new hose, said the pump was compromised and charged for that, etc.) I felt the bill was reasonable. Hans was a great guy and I highly recommend calling Kelly's for appliance problems. read more

Great job. Thermadors are not easy but the tech (Mark) prepped beforehand, and got the job done pronto. He even leveled the stove better and fixed the lower tray of our dishwasher gratis. The part seemed hard to get and delayed the installation but I suspect that was not Kelly's issue. Would definitely recommend . read more

Great and prompt service on a rental I own in Rohnert Park. Trustworthy company.

After Home Depot delivered, but refused to install my dishwasher (because they're lazy), I called Kelly's and shoulda called them in the first place! I called at the end of the day on Tuesday and they scheduled me for the next afternoon. AWESOME! The technicians arrived right on time and were very friendly and professional. They had a difficult space to work in, but had the dishwasher installed and running in an hour. AWESOME! Although their price was twice as much as Home Depot, it was totally reasonable and absolutely worth it! Please keep local businesses like this going! read more

We recently purchased a brand new clothes dryer from Home Depot that needed to be vented out of the side, not the back. Home Depot delivery drivers are not equipped to do this - so I figured that I could. After reading the instructions and viewing a YouTube video, I took the back of the dryer off and went to work. Two hours later, cut up and bruised, I realized just how difficult thus job was and that I was in over my head. I made a decision to call Kelly's Appliance Center for help. The appointment was scheduled and I was given a 2 hour time window. Mark called when he was on the way. He got here on time, took the dryer apart and fixed the venting problem. The repair and service call were only $140 as estimated over the phone. The next day, I realized that the dryer was now making a rattling noise that it had not made before, (probably due to something I did when I took it apart). Mark came back out, again took the entire dryer apart, found the noise problem and fixed it. Cost for the return call: Free. I completely and totally recommend Kelly's Appliance Center and plan on contacting them FIRST for any appliance repair need. read more

Great service! My dishwasher stopped working, so I was naturally anxious to have it repaired quickly. I called Kelly's on a friend's recommendation. I called at 8:30 in the morning, and they were able to have someone come for service that same morning. The repair was quick, courteous and I am back in action, all for a reasonable price. read more

Absolutely the best service! My refrigerator broke down and I got in touch with 4 different companies, obviously went with the one that could come out the quickest, the guy came out and looked at it for 5 mins and told me to buy a new one, I then contacted Kelly's they had Mark come out within a few days and he took the part back to the shop to try and fix it and told me he would order the part as a back up, within a week the part came and was installed very quickly and reasonably. I will always use this company for my appliance needs. Also the lovely lady that sets up appointments on the phone is also a gem read more

Kelly's was referred to us by a friend. They were able to come out sooner than anyone else, which was a good sign to start. Mark came out on time and went right to work and figured out what we needed. When the parts came in, my washing machine got fixed and all is back on track. Very professional. read more

Just had my fridge fixed by them as my usual guy won't work on this particular brand. I feel so lucky to find another great repair company with a service guy (Hans) that knows what he is doing. So often repairmen just order the new part instead of fixing it! I first called the service department where I bought the fridge and it was looking like a $255 repair, Kellys did it for $110 and gave me all sorts of good information. I found them very trustable to "do the right thing"! read more

Great service! Mark was on time, got the job done and the cost was very reasonable.

Nice friendly service with a smile and a great deal. We recently had a old dryer removed and replaced with a dryer from Kelly's. Delivery charges were reasonable the used price on the dryer was reasonable and the whole experience happened on the same day and took only a matter of hours. Knowledgeable staff reasonable prices and good service is what they provide. Highly recommended. read more

I had a great experience with Dane M. He fixed my oven and was prompt and professional. I am so happy with the service and kindness I received. I also had a good experience with the woman who answered the call, but I unfortunately did not take her name down. I highly recommend them. This company is trustworthy and I was not overcharged. Thank you guys!! read more

These guys were great. They got me an appt. for the next day, tech called to let me know he was on way (on time :) He was friendly and fast! Kelly's has the kind of old school customer service we seem to have lost along the way. read more

Mark, This is the way I run my business, with praise for good products and service. I want to thank you for giving me the information that you gave me and the quick and timely manner that you got here and fix the problem. The fact that I could talk to you about my options for my appliances. Thank you read more

I was so pleased with my service call last week from this company. Dane was super nice and knowledgeable. I will and do highly recommend this company! read more

I have used Kelly's multiple times and have been very pleased with the service. The last service call was to fix the oven in my rental. After he fixed it, I asked the service technician if he would also look at the clothes dryer while he was there. He fixed that as well. I know the big chain repair folks would have required another call back and another service charge. I was very pleased with the service and will use them again. read more

The customer service person was patient and helpful, Dane (the service manager) texted before he arrived and came when expected. Once here, he and his colleague were pleasant and informative (and fixed the problem). Let's be honest - nobody wants to call for appliance service - but when I next need to, this will be the call I make! read more

Our kitchenaid microwave was not heating anymore. We called Kitchenaid and they referred us to their factory approved outfit. They charged $90 to come out and gave an estimate up to $800. Yikes!!!!! The problem is our microwave/oven is all one piece so replacing it is expensive.We were highly recommended to call Kelly's and give repair another chance.Dane came out from Kelly's. He is a highly skilled competent amazing repair man. He returned twice to see if parts he ordered might do the trick. No luck and we are ordered a whole new unit. If you want the best most knowledgeable appliance repair call Kelly's. Shout out to Dane!!!!!!!!!! read more

Always prompt, efficient good prices. And if he comes out and doesn't think it's worth fixing he's honest and tell you just like his dad was. You still have to pay the service call. But doing business with Kelly for about 25 years I would always recommend this business. read more

What a great experience during these unprecedented times. I needed a part for my dishwasher and called 10+ appliance repairs with only 2 responses. Mark squeezed me in and was able to order the part and install within a reasonable time. I highly recommend! read more

Over the years they've been terrific but my last call was a disappointment. I Called on a Friday they were busy (good company's are) and they set me up for the following Tuesday at 12:00 - 2:00pm. Monday Susan called and asked if they could come at 11:00am instead, I was jazzed, " sure " I said. Tuesday is here and she just called to say "we can't come until Thursday or so" I thought I was in line but apparently I got bumped. Oh well! read more

Highly recommended. I tried another local appliance repair company... their schedule was over 1 1/2 months to repair a Whirlpool dryer. Kelly's was done in 3 days from first call. Great service, nice tech, and incredibly nice office staff. Quick return phone calls. read more