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    Kelly O'Brien, MD

    5.0 (3 reviews)
    Open 8:30 am - 5:00 pm

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    William Manuel, MD

    William Manuel, MD

    4.9(40 reviews)
    5.6 miThe Heights

    Lol now a few days after posting my review the Dr's office says they are terminating their services…read moreto me, w no reason why. They loved my 1st review which was 5 stars in 9/2020. But they don't like the feed back on my 2nd review. That just shows my point, they have no conflict management skills. Just make a better effort to communicate better. And I would have gladly updated once I experienced an improvement. This has never happened to me, but I have already found another PCP and didn't plan on going back. Growth is inevitable, whether they took this opportunity to provide better service in this instance or not. It will happen again to another patient. They can stay comfortable, kicking ppl out that are dissatisfied. But that not how you run an effective business or grow. Whoever is in charge should know this.

    Somebody gave me a NASTY cold with a severe nighttime cough. Dr. Manuel made a phone version of a…read morehouse call and sized me up. He prescribed me azythromycin and recommended Robitussin DM and a couple other things. I haven't finished the azythromycin yet, but I was feeling better in only a few days. My mucus switched back from green to clear in no time. I can sleep again. I'm grateful to Dr. Manuel. On my first visit, he spent much more time with me than any other doctor ever has. He got a clear picture of my family's medical history, from which we discussed my possible risks. He followed up with an emailed order for blood work, and which we had also discussed during the visit. He displayed a genuine concern for my overall well-being. I look forward to him being my physician for years and years to come.

    Natalie Dryden MD

    Natalie Dryden MD

    4.0(4 reviews)
    0.8 miMedical Center, West University

    It is so good to get to write a review about a physician on a personal level. I have been having…read moresome health issues for over a year now feeling super run down, severely fatigued, wanting to sleep all the time and a lack of desire to do anything at all, albeit work, hanging out with friends and/or going out in general. Not having a PCP and having access to a full array of physicians in the medical center, I searched for a physician who accepted my Aetna insurance and who was even in my building and found Dr. Dryden. I have to boast that this was THE BEST choice I have made regarding my general healthcare. Dr. Dryden is SO extremely personable, attentive, caring, compassionate and definitely listened to everything I had to say. She is just so down to earth and not one of those condescending physicians you find from time to time; it was like talking to a long time friend. She gave me her opinion of what was possibly causing my issues, what the options were if she was right, and sent me to get a whole plethora of lab work to check ALL of my vitamin levels, iron, etc... My lab work came back rather quickly, considering the Vit C was going to take the longest. In the end, it turns out I was almost completely out of iron and Vit D, and she let me know she was going to have me take a super high dose of Vit D weekly and about 750mg iron total a day. I inquired about an iron transfusion, and she said that is an option if the pills don't help enough. My own physician who I consult for asked who I ended up seeing; when I told him, he says, "You did great on that choice; Natalie is the best!" Was he ever right because I will go to her for all of my basic healthcare needs. Thanks to my new prescriptions, my back doesn't hurt anymore (which I found was caused by depleted levels of Vit D), and I am having a little more energy now. Do you want a great physician who is going to listen to you and not talk all over you? Call Dr. Dryden's office!

    Dr Dryden is very nice and caring. She was thorough spending a lot of time with me listening to all…read moremy concerns. I am a geriatric and I feel I am in a good place. Recommend

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    Quest Diagnostics - Check In

    Quest Diagnostics

    2.4(41 reviews)
    0.8 miMuseum District

    This is the only Quest we will go to. Starting with the…read morecons and the issue some one-star reviews report: yes, the parking is difficult, there is no receptionist, you can check in via the text they send if you have made an appointment online and chose updates via text. Check-in is easy if you are used to current technology. If you have difficulty with technology (signing in on a touch-screen) I recommend bringing someone with you. The pros--they have always been extra nice and helpful, gentle and patient. The atmosphere with the phlebotomists has always been cheerful. The Quest closest to our house never knows whats going on, never can figure out our insurance, has zero patience for kids and never uses butterfly needles. We drive to the Museum District location because someone recommended it and that is where we will always go. We've had a few different phlebotomists and they have all been excellent! Minus one star because it is a good point about the parking, but 20 stars for the staff!

    I recently visited a Quest Diagnostics location for the first time, and unfortunately, my…read moreexperience was very disappointing. There was no clear way to ask questions unless an employee happened to come out to call a patient. When I inquired, I was told there was no one available to answer questions. Since my doctor sent the order electronically, I did not have any paperwork with me and was simply instructed that I could go to any Quest location for testing. However, important information such as cut-off times for certain tests was not listed on the website or shown when booking an appointment online, which made the process confusing. While I would not have minded rescheduling if necessary, what made the experience especially negative was the attitude of the staff. Rather than offering assistance, they seemed dismissive and unwilling to help. I observed one employee (the black lady) serve multiple people who arrived well after I did, while I continued to wait. She looked right at me each time she called a new patient-- and she knows she had an attitude. This created the impression that I was being ignored intentionally. Ultimately, I left without being seen and scheduled at a different location. (Which I'm sure the staff didn't care since they didn't want to work anyways. It's disappointing to feel treated poorly simply for asking a question. Patients often come in during limited time windows--sometimes rushing from work, dealing with parking, or trying to locate the facility for the first time. A little courtesy and clear communication would go a long way.

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    My arm after Melissa free blood

    Kelly O'Brien, MD - diagnosticservices - Updated August 2026

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