I can't fathom all these poor reviews. It's a clinic, doctors are people too. Sometimes your issue…read morewith be easy to solve, others it will not. Every now and then a doctor will have an off day, and you might not get their best side first. Baylor's doctors are phenomenal, from Dr. Perkins, to Dr. Sulapas and on to Dr.'s Sidani and Rondon I have NEVER been treated poorly here. Yes. I've been lectured for my BMI, I spend my whole day in the car or in an office, I know I'm out of shape. I was told I drink too much, for admitting that I have 9-12 on Friday night even though I don't drink the rest of the week... These people are healthcare professionals. What do you expect? I will use Baylor Family Medicine as long as I can, because they are a trustworthy establishment by well earned reputation.

Let me first preface this by when I scheduled this appointment, I specifically asked for the…read moreearliest morning appointment because I needed blood work and I wanted to do it all together. I had an appointment at 9:30, so I left at 8:30, got there early, and expected to be seen at my appointment time. 30 minutes went by, and everybody else was being called, so I asked how far behind she was, and I was told it would be another hour or hour and a half, putting my appointment time from 930 to 11. Mind you I haven't had a coffee, I hadn't eaten, I was starting to feel lightheaded because of it, and agitated, because if I had an asked, they would've had me waiting there wasting my time. Quality of care is a zero for today. If you want me to respect your time and show up on time, you need to respect my time and see me on time, or put me with another provider who can take me as their patient because she's so far behind. If you know that a provider is running an hour to an hour and a half behind, you as the clinic need to modify so that patient can still be seen by another provider at their time. This was really frustrating, because I SPECIFICALLY made it CLEAR that I needed an early appointment, and I needed to be seen on time. Overall, I usually don't have an issue with Baylor, but this time they really could've done a better job.

I have always had excellent service here. I saw Dr McCormack before we moved three years ago and we…read moreboth came back to him when we moved back. Even more special is that he remembered details about our lives even three years later, both medically and personally. It's hard to find primary care doctors who are engaged with you as a person and smart. Even morning labs were done quickly and efficiently. Never a long wait time for either. I feel well taken care of and my health is in good hands.

It's not surprising this clinic has such poor reviews the wait time is always long, the reception…read morestaff is unfriendly and the providers are constantly changing. All they care about is growing the office space and getting new patients not taking care of existing patients. Time for a new PCP!

I truly enjoy the high quality care that I receive at this location. I have been seeing my amazing…read more PCP, Dr. Gilford, every since I moved to Houston. She provides great compassion and understanding as you would want in a doctor. She's so great, that sometimes it's hard to get on her schedule if you don't book in advance. But even when I am being seen by other physicians or nurses, I'm always getting great care and compassion from them. Their lab techs have been the same 2 amazing women that has been their since I started visiting. I truly appreciate their care and compassion as getting labs done are my least favorites. But seeing them always put a smile on my face and make me feel at ease. Another thing that I really appreciate, is their app. Anytime I have questions, want to see my test results, need to set an appointment, or need referrals, I can do so in their app. It's very user friendly and they will get back to me within 24-48 business hours. My health is good because I have a great healthy village with Dr. Gilford and team at Village Medical.

I am someone who is not a huge fan of doctors, and I have had a hard time finding one that I like,…read morewho will treat their patients with respect. Dr Moore, by far, exceeded my expectations. She listened to everything I had concerns about, and then formulated a game plan to move forward. I plan to come back to Dr. Moores office. And I would highly recommend her and her staff. They were super nice!

Dr. Hayley Nguyen is still the best! She's super thorough and caring. I've never had to wait long…read morefor my visit. She has blood draws in office also so no traveling to another location to get that done. She uses a portal after the visit to communicate results and next steps. I especially like that during her visit with you, she really takes the time to listen. It doesn't feel like she's just wanting to get you in and out to move onto the next. Her notes are super thorough as well! I had a gap in coverage due to being laid off and when I came back in, she just picked right back up where we started. I highly recommend still! She's the best!

Dr. Nguyen is an absolute delight. Her bedside manner is unmatched and she goes out of her way to…read moreunderstand what your needs are and to develop an appropriate treatment plan. As a new patient, I was able to get an appointment next day! As someone who works in the healthcare space, this is virtually unheard of. While her receptionist could use a little more training on customer service and not having a flat affect, the overall experience was fantastic. 10 out of 10, would recommend Dr. Hayley Nguyen.

How do you expect a returning patient to schedule a follow-up appointment is your receptionist…read moreignores their calls. Cynthia purposely did not answer or take my calls for multiple days. I know bc I called off from a different number and she picked right on up literally after I called from my original number. I asked her why she was not picking up my phone calls multiple times, only for her to be rude and blow off the questions everytime. Been in pain and calling since Tuesday asking about about a prescription refill only for her to stop answering the phone. I was not being difficult, I asked a simple question. Now I have to start this process all over again with a new Dr. SAVE YOURSELF TIME AND DO NOT GO TO THIS RUN DOWN MEDICAL OFFICE!

They don't stop calling after I told them I'm not fredy! I feel Harassed. The lady is asking…read morepersonal questions about health insurance that I didn't inquire about!! I'm going to get my lawyer involved if y'all keep calling me!!!

I first came to see Dr. Maldonado all the way back in 2008…read more I had a good experience but I'm the type of guy who's always trying to tough it out when it comes to being sick and never cared too much for the annual check up so I never really made it back here until a few years had passed. Now that I'm older, I've made a conscious decision to be better about my health. Of course, this place was the first thing that came to mind. I came back to see Dr. Maldonado and he didn't disappoint. He will personally call you with your test results and explain what the results mean. On top of that, Dr. Maldonado is not the type who will push one type of treatment without being thorough with your check up. If you're looking for a general physician, make an appointment here and see if you've found yourself your GP. The amount they charge here also very reasonable!!! Only downside is when I called in to make an appointment, the lady with whom I was talking to on the phone kept asking about insurance information that I had provided at the beginning of our conversation! And they asked about it again when I came to my appointment!

Terrible service over the phone. The girl who answered just said hello, no thank you for calling…read moreMidtown family medicine, just rude attitude overall. I called to make my husband who is a lineman oit of pocket at work an appointment and she wouldn't let me do that...she said my husband needs to call. No thanks. Here is a tip, if you are unhappy at your job, go find something that makes you happy. RUDE!

I really like the convenience of this location. There is plenty of surface lot parking. The clinic…read moreis fairly new, they opened in Feb/Mar of this year. Booking is easy and staff is friendly. The only downside i'd say is that the parking lot has no shade. So when exiting the clinic, my car is very hot. I know this is out of the control of the clinic and more so the area but thought i'd make note of that.

I pay over $500/month in insurance. For both my appointment and my 2-year-old son's appointment in…read moreNovember, I provided the insurance information at least a week prior to our appointments. Mine was a simple physical that needed to be done prior to nursing school. My son was to be referred to speech therapy. Now, 2 months (January 12) after the appointments, I have received over $2,000 in bills from Kelsey, saying that insurance covered absolutely nothing. Not even the flu shot. The fact that insurance was provided prior to appointments, and it took 2 months to say that absolutely nothing was covered, is a scam, and Kelsey is working with the insurance companies to scam innocent women and children. Just trying to get the SIMPLE care they need. I'm so beyond disgusted I trusted my son's care and my care with Kelsey. It is a scam, it is a con, a 3-year-old now not going to get the services he needs, and a single mom in school is now out $3500 when I could have just never bought insurance and gone to a clinic for $300 for the physical. Absolutely disgusted with Kelsey and the insurance system they support. This has resulted in me discontinuing trying to get my son the speech therapy he desperately needs, and shows that Kelsey is all about hurting and harming children, rather than providing actual health care. I am so absolutely disgusted.

I have been a patient of Dr. Knafos for over 15 years. I have recommended her to several family…read moremembers including my father, cousins, 2 of my aunts and my husband. I have also been of a patient of NP Carol Manning. She & I go back even farther. I will always remember when I overheard Dr. K on the phone sticking up for me with a specialist. I probably would have been sent home if Dr. Knafo had not insisted that something was wrong because she knew me so well. And that I was a good patient. So she sent me for some tests that same day & I had to be hospitalized for a week. I had developed an infection from a procedure I had with that specialist. I even had to have surgery because the fever would not break. I also remember one of her doctors calling my father on a Saturday to inquire on how he was feeling. We had seen Dr. G. Loya the day before. I was impressed & touched because she was so sincere about his well being. I see Dr. K or Carol Manning every year for my well woman exam & for any health issues during the year. I have not ever had any problems with the office staff. At my last visit 2 weeks ago, I had a sinus issue, my wait time was 15 minutes, the entire visit took about 40 minutes by the time I was back to my car. I don't think that was bad. I'm not crazy about the parking though. I usually have to park in a lot for $5.00.

This practice seems to bite off more than it can chew. I've been a patience for about 3 years,…read moresince leaving home for university. Although I am a patient of Dr. Knafo, I've only spoken to her 3 of the minimum 9 times I had appointments. The other visits I was seen by two other female doctors. Now this isn't a big issue if you are going for smaller concerns like check ups and well woman exams but I had a continuous stomach issue that the lack of consistency in visits very negatively effected. I ran the same tests multiple times and explained the same symptoms/reactions to the doctors each visit and we ran in circles. I understand this is a family practice and not a specialist, but at some point it's up to the doctors to admit they don't know and refer me to someone else. It took a year of this before I broke down crying and begged for them to refer me. I would like to commend Dr. Knafo on what she is TRYING to do. When I did get to meet with her she was very caring and serious about my mental health. ( I have anxiety and depression ) Although, I believe this effected her judgement a little too much, I often felt like she wouldn't take my other physical health concerns seriously until I started taking medication as she strongly urged for me to start taking lexipro whenever I saw her. I've been doing well with my mental health, and would often express to her the reason behind my being so wound up and on the verge of tears in her office is because I was a 19 year old college student battling a mystery issue and running the same tests every visit. Making appointments is easy, everything else over the phone is hit or miss depending on if they feel like taking your call at that time.

Doctor Joshua Nguyen has a very pleasant demeanor. His bedside manner is spot on; I never felt…read morehurried or rushed, and he listens carefully and addresses all my concerns and questions. Went to see him for several non-routine illnesses (i.e. it wasn't for the flu or cold), and he was able to diagnose and treat me well.

Dr Nguyen is by far the best experience I have ever had with a physician. He is genuinely concerned…read moreand takes the time to discuss everything with you instead of speaking to you for 5 seconds and prescribing you medicine like most doctors.