I cannot recommend Kelly Lane Dentistry, and I will not be returning. During my first visit, I had an X-ray and regular teeth cleaning. The cleaning was rushed, and I was pressured for additional services (tooth filling and Invisalign), which I declined.
During my second visit 6 months later, I was kept waiting 30 minutes into my scheduled appointment time despite arriving 20 minutes early to my appointment. They wanted to do a second X-ray, which I pointed out was unnecessary and not covered by my insurance, and they agreed, so I returned to the waiting room. Then, I was informed by the receptionist, the dental hygienist, and the doctor that I needed a deep cleaning of my bottom teeth based on the X-ray they took from the first visit. I was not informed any of this during my first visit. This deep cleaning would not be covered by my insurance either, so I refused. At this point, the doctor said I could reschedule for another day for a regular top and bottom teeth cleaning because there was not enough time to clean both top and bottom, even though I was early to my appointment. Then, I was ushered out to the waiting room again to sign a deep cleaning refusal form. Now, a different doctor came out and said I could no longer reschedule my regular teeth cleaning for another day since I refused the deep cleaning! All I wanted was a routine, regular teeth cleaning with no extra service tacked on. Instead, I got conflicting messages, shady practices, and wasted time.
My guess is they are going to reply to this message saying that this is their professional opinion, and I am free to refuse deep cleaning, as they are free to refuse to provide regular cleaning, and that's 100% fair. It is also fair for you as a patient to find a dentistry that does not rip you off to boost profit margins. Get a second opinion elsewhere! read more