It amazes me that Kelly T's posting remains here with all the ungrounded opinions from Two Folks that refuse to be held accountable for their poor business decision, attrocious behavior when I texted Mr.DeRoo about him leaving me hanging without so much as a call or text, and a complete lack of ethics with both of these folks, which I have never seen before. Much more that has happened, than I want to say, since this is a business review.. The Tree Project in question was a LARGE JOB. It consisted of five trees and I told Mr. DeRoo and this woman Kelly T here, who seems to be doing all of the posts in an effort to trash a past, prospective, customer's character,.when this is not about me at all. This was a call to them for an emergency visit to cut a Ten Foot, Tree Limb that just happened to be dangling by a thread, twenty feet above my Garage Roof,and a day before an expected wind storm was to arrive. I still have the pictures of the tree limb. Would anyone here call a Tree Guy if their Garage Roof was threatened? I THINK SO!.. FAVORS SHE SAYS? Yeah, Kelly T, I just likely to think that a person that I had met only a month prior, was going to cut out a ten foot tree limb for nothing.and not charge me. I had cash readily available, or else I would not have called any tree service. Not only were they going to have the simple tree limb, which was my immediate threat, I offered thee TWO, a job worth $3,300.00, which they quoted to me, days after they took pictures. WHO THESE DAYS PASSES UP $3.3K worth of work,but I think the money point is not even really the issue with this review. It also is being said here that I had made a bad review about another Tree Service company. Ungrounded. WHERE?????? Be very, very careful with these two, if they arrive at your place. Have a witness and document the whole affair. This has been a troubling experience.. If you remove this posting you are doing a disservice to any potential future client's. read more

So I just recently bought a house in Saugus September 1st. My fiancée and I are expecting our first child on November 26th so needless to say we're kind of pinching pennies at the moment. We bought the house from someone who was flipping it as I didn't have the time or inclination to buy a "Fixer-Upper", the only work the house/property really needed was some work in the back with a tree that absolutely needed to come down and a stump in the middle of the yard that the guy who was selling had put some slate on top of and some potted plants on top of the slate (Classy I know). Anyway, got one quote from someone that was way too high then Ryan came by to give me one. While we were outside talking my fiancé came out to offer him a drink and he noticed that she was obviously pregnant. When she went inside he asked me what branch of service I was in, he had noticed the veteran plates on my car. He then laughed and said engaged, first time home owner, pregnant, veteran? I practically had to force him to charge me and then I can only assume it was for the labor. Ryan and his guys came out that week and took care of my yard and were very professional and did an amazing job. He left a note in my mailbox "From one vet to another, good luck with the house and Baby". Great company and a really great guy.... read more

Let me start off by acknowledging that I am a bit late in writing this excellent review, so shame on me!! We had a particularly awesome experience with these folks. The people are all super nice, friendly and down to earth whenever you deal with them, their crews are nice & dependable & do absolutely fabulous work--they are indeed genuine masters of their craft--I enjoyed watching them immensely and hopefully didn't bother them too much. They trimmed a big maple gorgeously and exactly as requested (they completely removed a couple of others as well), we thought the price was extremely or even extraordinarily fair for the high quality work completed. They even cleaned up very well all over the place at the end without having to be asked anything--very professional and well done, Kelley Tree Service! P.S. They even came by a second time without batting an eye to take off just a few last limbs, seemed perfectly happy to do it for us (really impressive!), and didn't even charge us for the special favor. We were really blown away by this company, and give them our very highest & best possible recommendation for your tree care needs, you find a better local outfit than these folks, they really have it down to a science! Well done, Kelley Tree, and thank you so much......... -dbf read more

We had just moved into our first home when we found ourselves faced with having to remove an enormous broken limb dangerously suspended in a tree in our backyard. We called Kelley Tree Service and they were out that same day to take a look and give us an estimate. They were competitively priced, came back to do the work quickly, and were extremely professional and courteous to boot. Since we were so pleased with their work and felt comfortable with the team, we had them take a look at two trees in our front yard that had us concerned. They talked us through several options after their assessment, and we decided that it was best to take them down. We were given a very fair and competitive estimate and scheduled the work. Ryan and his crew just wrapped up a few moments ago - these guys are terrific! They worked like a well-oiled machine getting the job done, and then they also did an amazing job cleaning up the entire area afterward. They are extremely knowledgeable and we will definitely be contacting them soon to help us plant new trees in our yard. I'll also be singing their praises to any of my neighbors who are looking to have tree work done! read more

Kelley Tree Service literally saved our home. A linden tree of over twenty feet that was just yards from our house had a long vertical crack in it. We discovered it on Thursday evening on our way out of state and could not get another service to come look at in on Friday, but Kelly was able to answer our call on Saturday and get a crew out later that afternoon. It turned out the tree was completely rotted on the inside and would likely have collapsed on the house within 24 hours. Removal of the tree required two enormous cranes, one in our driveway and one in the neighbors', as well as a police detail on the street - it was a very tricky job. The responsiveness of the office was only topped by the fact that this was all arranged while we were out of town - by the time we returned, the Kelley crew had alerted all the neighbors to what was happening and the work was largely done. One of our neighbors called us to let us know how professional their interactions with the crew had been. I cannot recommend them highly enough and will soon have them come back to our house to pre-emptively check the condition of our remaining trees. read more

We called Kelly's emergency service in June to remove a huge tree that fell on our house during a storm. Initially they were very responsive. The office staff was excellent throughout. The trouble started when they brought their huge crane into a neighbor's driveway to get at the tree. When the driveway started to collapse, they said they would come back with plywood to protect it. But in trying to get the crane out, the driveway was basically destroyed and rendered unusable. The next day their crane broke (not on our job) and we needed to call another company to get the tree off the house. Kelly's kindly did refund our deposit. However they refused to help with replacing the neighbor's driveway. It is true that we signed a paper not holding them responsible for possible damage. However the boss was most unpleasant about this problem, wouldn't even come look at the destroyed driveway, and wouldn't help at all. We had to take care of replacing the elderly neighbor's driveway ourselves. We do not recommend Kelly's. read more

Kelley Tree goes in my repeat contractor file. They were hired to remove several large trees in challenging spots. Using a licensed and insured contractor was essential. Excellent communication made this transaction. Everyone was professional. Steve, the estimator and arborist, was extremely helpful with more than just a basic quote. We discussed the current and future landscape needs. Kristin, in the office handled scheduling and paperwork, was also a pleasure. I had a few questions about insurance and licensing. Kristin provided all information and also emailed confirmation from insurance company within an hour. Because of the rain we had a couple of conversations to nail down the exact start time. Ryan and crew were professional on all counts. All work was done carefully. Clean up very good. Also, what a pleasure to be thanked both in person and by email the next day. The price was very fair. read more

We obtained several quotes before choosing a tree service. Some much more expensive estimates from other services required using heavy equipment whose weight and/or treads may have damaged our property. In much appreciated contrast, Kelley's estimator, Steve, asked and listened to what we hoped to accomplish, as well as suggested informative options based on his knowledge and experience. His quote was thorough, and affordable. Kelley's friendly crew executed their work in a safe, thorough manner. They performed their roles as a well coordinated team, clearing trees and removing limbs as planned. And, they cleaned up the site as they progressed with the job so that by the time they were finished, all debris was gone. Later, Steve went above and beyond expectations by checking back to be sure everything turned out as we wanted. Thank you! We'll definitely ask them to perform more tree work again. read more

We hired Kelley Tree to prune back some trees for us at a rental property that we own in Boston earlier this Summer. Kristin in the office was very helpful. She walked us through the estimate and invoice process from start to finish, and worked with our tenants in our absence to schedule the work at their convenience. I loved that all of their paperwork was electronic. It's hard when you are an out of state landlord dealing with contractors from afar but the Kelley Tree Service office and team delivered on every promise. The crew were true professionals. Our tenants were thrilled by all of the new sunlight in the garden and that Kelley had cleaned up as if they had never even been there. I cannot say enough good things. Would definitely recommend them to others in the future without hesitation, and will use them for other work at our other properties when the need arises! read more

After getting 3 quotes for removing 4 very old and tall White Pines and a large Norwegian Maple I went with Kelley Tree Service. Pricing was very good and the estimate was quick from the moment I talked to Peyton to Ryan coming out to discuss my needs. The crew arrived on time and was experienced, methodical and quick. They brought in a crane and a bucket truck and while watching them I had to take some video to show my daughter later, truly amazing. While they were here we decided to take out a smaller Elm that was too close to the garage which was no problem for them to handle also. We had arranged to to do the stump grinding later and they again arrived on time and were very effecient. These guys are what small businesses should be. Pleasure to work with and I highly recommend them (which I already done twice). read more

I had a large, dead Dutch Elm in my front yard. It had started to break down and fall apart, and was becoming a severe liability. Kelley Tree was quick to come give a fair estimate, and seemed ready to take on this very large task. Kelley Tree was wonderful. They were extremely professional, and extremely competent. My children were able to watch the whole tree removal, and they were mesmerized by the job that was being done, and the expertise that was exhibited. They left the area totally picked up, and you would never have known they were there. I hope to never again have to deal with such an undertaking, but if I do, Kelley Tree Service will be my first call. Thank you Kelley Tree. read more

During that dreadful snow/wind storm, my HUGE tree split and crashed into a neighbors yard. We had Kelley's crew come out and they assessed the situation and convinced me, that all would be well. There is really no access to my yard, except a narrow walkway, and the tree that had to come down was HUGE. These guys managed this by using neighboring driveways, and got the job done. They were GREAT at their work, and the most friendly, reassuring, and personable. They even made friends with my giant dog, Pandora! She took to them instantly, and she has great instincts!!! I can't recommend this company enough. If you need any kind of tree work........Call KELLEY TREE SERVICE!! read more

Had a massive tree come down on an apartment building I own in Lexington during the second storm in March. We had scheduled to have the tree removed in January and the company I usually use never showed. I think they couldn't handle the tree. I called over ten companies and only Kelley got back to me right away. The whole situation was a nightmare but I have to say these guys are unbelievable. My uncle was a tree climber, but I've never seen an operation like this. They are worth every penny. The tree ripped two porches off the building and left a hole in the roof. They secured the decks, tarped the roof and cleaned up spotless. I can't say enough about this company. read more

I live out of state, but my parents still live on the north shore. They had a giant gnarly tree in their yard that they'd been wanting to get rid of for years and when they finally got around to having it looked at they weren't sure who to trust. They got a couple very high quotes and didn't know where to turn to. Having known Ryan since childhood, and knowing that he is a pillar of honesty and integrity, I referred them to Kelley Tree Service. Ryan came out quickly, gave them a fair quote and he and his team got the work done in a fast, thorough, and courteous manner. My parents couldn't be happier and are recommending Kelley Tree Service to everyone they know. read more

Kelley Tree Service arrived early and were very organized getting the equipment and trucks all set up. They explained what they were doing and kept me informed during the process of the tree removal.The tree was directly behind my garage and next to the shed and they did an excellent job extracting it without any damage to the property. The crew were very knowledgeable about the tree and discussed how it got diseased. They cleaned up so well that you never would know that a tree was just taken off the property. I will definitely recommend them without hesitation and will use their services again and the price was much better than the other guys. read more

We had a difficult situation with a tree in very close proximity to our home. One of the tree services we called told us that they wouldn't be able to do the job, let alone gives us a quote. Kelley Tree came out, assessed the situation, talked us through how they would dismantle the tree and gave us a great quote on the work. The air of confidence and level of professionalism they displayed led us to hire them on the spot. When it came time to do the work, they were punctual, tidy, and were able to get the job done exactly as described with no damage to our property. A pleasant experience indeed. Go with Kelley, you will not be disappointed. read more

Amazing work by Kelley Tree Service! Kristen was easy to work with regarding appointments and scheduling, Ryan was very knowledgeable and taught me what I needed to know to make decisions (I was very appreciative), and the "crew", led by Shane and "Monkey Man" were fantastic! Overall they cut down 20/ 25 trees (50'-150') in my yard in 3 Days! Who does that? You can tell a professional outfit with how they take pride in how they leave a job as well - very tidy and clean. A few weeks later, I needed the "crew" to remove 42 tree stumps. Gone within a day! Great experience, reasonably priced and great entertainment! Thanks Guys so much! read more

Ryan and his staff were excellent to deal with. Very helpful and knowledgeable people and just made the whole process easy. I had a challenging tree removal that required approval from our towns conservation commission. They walked me through the process, provided a flexible payment plan (in case my removal request was denied) and even offered to drop the completed paperwork off at city hall for me. The day of the removal they treated the property as if it was their own and left no trace they (or the trees) were ever there. Just a great experience from top to bottom. Use these guys, you won't regret it. read more

Called Kelley when a catalpa on the side of our house split in the middle of the night. Was surprised to find someone answering the call despite the late hour-- talk about customer service. Ryan and his crew were out the next morning. They did a great job of lifting the fallen section of tree off our roof, and cutting the rest of the tree down. Their prices were fair and they cleaned up after themselves. I will use again and would recommend to others to do the same. Side note, this company is Veteran Owned, and I will support veteran owned businesses at any opportunity. read more