CT Heat Pros is going through a bit of trouble recently. There's a lot of unhappy people out there…read more I'm one of them. $9000 and six months later and I still need to fork over a few grand to get my AC working. But that's a different story for another day... The thing about CT Heat Pros is that it isn't actually an HVAC company - it's a marketing company. Their goal isn't to do quality heating and air conditioning work. Their goal is to earn your trust so that you'll more expediently part with your money. The owner is aware that there have been some issues lately - mostly due to the fact that he caused them. His reply to one less-than-satisfied customer: we will work harder to gain everyones trust back. And the BEST way to earn that trust back? Double down on the "marketing", forget about the customers and post a slew of fake five-star Google reviews. He copied reviews from other HVAC companies, changed the names and then had them posted on his Google business page. I've attached a series of images here which showcase *some* of them. (You can ignore the highlighted text; it is just a remnant of my searches.) You'll see a CT Heat Pros review, and underneath it you'll see the legitimate review that was stolen. That's what CT Heat Pros thinks of YOU! You're a smart consumer who does their due diligence and researches a business before you consider hiring them. You deserve to be manipulated! (I've made several attempts to post a review ON Google's review platform but Google is ghosting my post for whatever reason.) Here's where dishonesty becomes sociopathic: He didn't just steal the review and post it as his own. He went a step further to REPLY to the review, to show gullible people trying to research HVAC companies that not only is his company GREAT at what they "do", but they're also just plain ol' decent people who take the extra time to connect with their customers. With CT Heat Pros, it's personal! You're not just a client! You're *family*. "Ortega, thank you for being such a quality customer. Working with you was an honor. Your kindness to our crew during the project was second to none. Thank you." "Wow! What service! They really *care* about their customers and I'm sure it reflects in their workmanship! I should hire them, too!" - You, hopefully. But "Ortega" doesn't actually exist. Not as a customer of CT Heat Pros, anyway. He's just there to extort your trust by misleading you into a false sense of confidence. Justin, we'll be seeing you again soon!

These people are complete scammers. I had them out to do the yearly maintenance on my central air,…read moreand after the cleaning they told me that my condenser was down 1.5 lbs of Freon. I agreed to have them top it off, and they charged me $229/lb for it (R22), which I didn't realize at the time was an exorbitant price. Less than a week later the system wasn't blowing cold air, so I had them come back to look at it again. This time they said that all the Freon was gone, which means the compressor had a leak, and due to the age of the system you can't get a replacement compressor, so I would have to replace the entire system. They quoted me $5400 to replace the whole system, then pressured me to move quickly so I wouldn't take time to think about things. Thankfully, I didn't let them pressure me into a premature decision. I decided to get a second opinion from a company I've worked with before. They did a pressure test on my condenser for six days, and sure enough, there's no leak. The refrigerant was actually all gone (that might be the only true thing Heat Pros told me) but it definitely didn't leak out on it's own. This other technician and I came to the conclusion that Heat Pros deliberately let the refrigerant out when they were working on my system the first time so that it would stop working and they could convince me to buy a whole new system from them. Talking to this technician is also how I learned that R22 should cost $54/lb, not $229/lb.

They showed up when no one else would in a short period of time…read more Unfortunately, they kinked my gas line to the heater which caused a brand new heater to malfunction. And because I bought they knew it wasn't under warranty. That's how they make money in the future. They will show up but YOU HAVE TO WATCH THEM INSTALL IT AND DOUBLE CHECK ALL THE HARDWARE. IF YOUR HEATER MALFUNCTIONING GET ANOTHER COMPANY TO CHECK IT CAUSE ALL QUALITY WANTS IS YOUR MONEY. That's why they open 24 hours cause that's when people are the weakest and will take advantage of your situation. QUALITY PLUMBING PAYS FOR POSITIVE REVIEWS.

Quality Plumbing & Heating is truly a wonderful company to work with. My experience with them over…read morethe years has been fantastic. Brian will make you a priority if you are having a plumbing emergency and his pricing is very reasonable for stellar craftmanship. Most recently he and his crew assisted with a bathroom renovation. His crew was prompt and very efficient with their work. They did stellar work and were very meticulous with all the work they performed. The guys replaced all the piping for 2 bathrooms and did so in 3 days. The crew was very courteous and professional. They were true to their word and finished their work in record time. I am very happy with their quality work and would highly recommend them to anyone needing plumbing work.

I hired Eric Sabo to install my heat pump. His 2 men plus 2 electricians came to my house. They…read moreworked all day to get it installed. They cleaned up after themselves. They were very polite and respectful to me as well as my property. The electrician left a card because he noticed the red light on my generator. My electrician showed up the next day to do a service call on it as planned. The next day the guys were here to finish up the job. I highly recommend both Eric Sabo and his electricians which were Pallas Electric. Both companies were great.

please read entire review. Tech responded quickly. No maintenance or repair performed on my unit…read more Tech was told to render my unit unusable, stating owner would call me soon. He did to say he was sorry my unit needs replacing but thanks to the pictures the tech sent to him (without my knowledge or permission my privacy was trespassed) they had a couple of replacement boiler options for me. If you want real service call PLUMBUMS. They cover a large area including Griswold and will give you honest service at a great price! I give PLUMBUMS my highest recommendation!!

Ridiculously overpriced. Quoted one price on the phone and billed a significantly higher one on my…read moreinvoice! There are better companies!

Will not clean oil boilers if you haven't used them for a year. Apparently they don't know how to…read moredo it. I also used to use them for propane too, They charged me for rental fees on a propane tank once a year and then decided that they needed to charge me twice a year. Also, the tank that I am renting is rusting. Apparently they do not inspect their tanks either. Can't wait until they go out of business and can't figure out why.

Bruce came right over when our hot water heater broke. He fixed it immediately and did a great job…read more The price seemed reasonable and he delivered exactly as requested. Highly recommended!!

From the owner: More Than 20 Years Experience!…read more Call Barrette Mechanical for your residential and commercial heating, air conditioning and plumbing needs. The company offers installation, sales and service for new construction and remodeling. We are licensed and fully insured. Call Bruce for a free estimate today!

Called over 12 days ago and still no return call. Guess they don't need my business. It's ok, as…read morethere are other businesses that I can go to. Just throwing potential clients in the garbage. Laissez-faire as usual for Massachusetts Spoke to a woman who asked if it were an emergency said no, and she said you'd call me back. Nothing happened.

Heat Wave !!! AC stops working ! You dread the call and it will be a week before anyone gets to…read moreyou. NOPE not this company. Called left message on answering service. Return call - Jake will be there within the hour. I was shocked and I have never been so thankful or appreciative. Jake was on time, efficient and had the system running in 30 min. Checked everything out and we were good. This wasn't our 1st time using them and I guarantee it won't be our last !! Well done !!

I had Prime install a new AC delivery trunk and vent to a room, and replace the bath fixtures…read more Their work was excellent. Clean and attention to detail. Constant communication. I highly recommend them.

I had high hopes with this company. But after 2 service calls, the lack of attention to detail is…read moremissing. Call backs do not happen. The office is not connected to the techs in the field. One hand does not know what the other is doing. The office helps tries but is not effective.