We lost our boiler three weeks ago had a different company all set for the installation then at the…read morelast minute backed out. Had a friend suggest I call Justin from CtHeat pros which I did, we're on it quickly had my boiler installed and running in one day great work highly recommended

CT Heat Pros is going through a bit of trouble recently. There's a lot of unhappy people out there…read more I'm one of them. $9000 and six months later and I still need to fork over a few grand to get my AC working. But that's a different story for another day... The thing about CT Heat Pros is that it isn't actually an HVAC company - it's a marketing company. Their goal isn't to do quality heating and air conditioning work. Their goal is to earn your trust so that you'll more expediently part with your money. The owner is aware that there have been some issues lately - mostly due to the fact that he caused them. His reply to one less-than-satisfied customer: we will work harder to gain everyones trust back. And the BEST way to earn that trust back? Double down on the "marketing", forget about the customers and post a slew of fake five-star Google reviews. He copied reviews from other HVAC companies, changed the names and then had them posted on his Google business page. I've attached a series of images here which showcase *some* of them. (You can ignore the highlighted text; it is just a remnant of my searches.) You'll see a CT Heat Pros review, and underneath it you'll see the legitimate review that was stolen. That's what CT Heat Pros thinks of YOU! You're a smart consumer who does their due diligence and researches a business before you consider hiring them. You deserve to be manipulated! (I've made several attempts to post a review ON Google's review platform but Google is ghosting my post for whatever reason.) Here's where dishonesty becomes sociopathic: He didn't just steal the review and post it as his own. He went a step further to REPLY to the review, to show gullible people trying to research HVAC companies that not only is his company GREAT at what they "do", but they're also just plain ol' decent people who take the extra time to connect with their customers. With CT Heat Pros, it's personal! You're not just a client! You're *family*. "Ortega, thank you for being such a quality customer. Working with you was an honor. Your kindness to our crew during the project was second to none. Thank you." "Wow! What service! They really *care* about their customers and I'm sure it reflects in their workmanship! I should hire them, too!" - You, hopefully. But "Ortega" doesn't actually exist. Not as a customer of CT Heat Pros, anyway. He's just there to extort your trust by misleading you into a false sense of confidence. Justin, we'll be seeing you again soon!

We had a major concern with old piping in our basement. Numerous spots were dripping and several…read moreconnections were just plain leaking. Brian came down with his crew and did a fast and efficient job of replacing about 40 feet of pipe. They also put in several shut-offs that weren't there as this is a three-decker and we needed them to isolate different areas on the three floors. They did this in a cost effective and timely manner that I and my tenants greatly appreciated. We were extremely happy with the work and the crew. No complaints, and no more wet cellar. Kenneth P. Barton Putnam, CT

They showed up when no one else would in a short period of time…read more Unfortunately, they kinked my gas line to the heater which caused a brand new heater to malfunction. And because I bought they knew it wasn't under warranty. That's how they make money in the future. They will show up but YOU HAVE TO WATCH THEM INSTALL IT AND DOUBLE CHECK ALL THE HARDWARE. IF YOUR HEATER MALFUNCTIONING GET ANOTHER COMPANY TO CHECK IT CAUSE ALL QUALITY WANTS IS YOUR MONEY. That's why they open 24 hours cause that's when people are the weakest and will take advantage of your situation. QUALITY PLUMBING PAYS FOR POSITIVE REVIEWS.

Attention to detail, communication and punctuality. Our four mini splits are great. The baseboard…read moremodels work well in a historic home with a lot of windows.

I hired Eric Sabo to install my heat pump. His 2 men plus 2 electricians came to my house. They…read moreworked all day to get it installed. They cleaned up after themselves. They were very polite and respectful to me as well as my property. The electrician left a card because he noticed the red light on my generator. My electrician showed up the next day to do a service call on it as planned. The next day the guys were here to finish up the job. I highly recommend both Eric Sabo and his electricians which were Pallas Electric. Both companies were great.

Northeast installed the propane tank and piping for a whole house generator we bought last year and…read moredid a fine professional job. This week a tropical storm blew down a tree which took out our wires to the house, insuring a long outage. With our propane supply down to 40% we were a little anxious when we couldn't reach the company by phone, which it turns out was disabled by the storm. I went to their office in person where I explained my concern, they promised a delivery the next day; they came 8:30 the next morning. Much appreciated. Many of the one star reviews here were posted within a week of each other, so I disregarded them.

Ridiculously overpriced. Quoted one price on the phone and billed a significantly higher one on my…read moreinvoice! There are better companies!

Bruce came right over when our hot water heater broke. He fixed it immediately and did a great job…read more The price seemed reasonable and he delivered exactly as requested. Highly recommended!!

From the owner: More Than 20 Years Experience!…read more Call Barrette Mechanical for your residential and commercial heating, air conditioning and plumbing needs. The company offers installation, sales and service for new construction and remodeling. We are licensed and fully insured. Call Bruce for a free estimate today!

The employees showed up on time. They were very professional & informative. They even showed us…read morehow to alleviate a problem should it arise again. Highly recommend.

Our airco upstairs stopped working last night. We were very lucky that JV had an opening. All fixed…read morefor the hot days to come. Very friendly and professional mechanics. Thank you!

I had Prime install a new AC delivery trunk and vent to a room, and replace the bath fixtures…read more Their work was excellent. Clean and attention to detail. Constant communication. I highly recommend them.

I originally selected Prime Heating & Cooling because they installed the original ductwork when my…read morehouse was built. On April 8th, I met on-site with Tyler to discuss flattening and elevating the basement ductwork so my general contractor could finish the ceiling. He assured me it could be done and issued Estimate #12793 for $6,800, which I paid in full immediately via ACH deposit. After a long delay, their crew finally showed up in late July. Unfortunately, the work performed was completely unsatisfactory. They failed to flatten or elevate the ductwork, leaving the ceiling height unchanged. My general contractor confirmed on-site that the ceiling cannot be finished with the work they did. I have video footage of the completed work and the crew acknowledging the issue to my contractor before leaving. The workers promised to speak with Tyler directly, but it has now been days with zero response or communication from the company. Taking payment in full, failing to complete the agreed scope, and then ignoring the customer is unacceptable. I expect the work discussed and paid for to be completed properly without additional charges, or I will be escalating this with state regulatory authorities. Save yourself the headache and look elsewhere.