Pat was extremely fast in response and communicative throughout the hiring process…read more He was very upfront about pricing and his emergency services (leaking shower) that I hired him for was very reasonably priced. He came well prepared to tackle what was needed and got everything squared away immediately. I am very happy with his service and also very happy that I have a plumber I can call for future work.

I found Pat through Yelp and he installed a new toilet, bathroom vanity and dishwasher. He was…read moreresponsive, friendly, showed up on time, reasonably priced and did a great job. The process was simple and easy, the way it should. Will use Pat again and I'd recommend him.

We had black smoke coming out our chimney we called Cabans and Felix came out within ours to help…read moreus. He cleaned our hot water tank and oil tank up and serviced everything. I could not have asked for better service I'm so thankful for the amazing work and service provided. I will recommend to all my friends and family!'

From the owner: Caban,s Heating specializes in Residential HVAC repair, installations, emergency services, hvac…read morereplacement, thermostat repair, furnace repair, boiler repair IA products ( Indoor Air)

If I could give a rating higher than 5 stars, I would! Working with Landry to get mini splits…read moreinstalled in my home has been such a smooth process from start to finish! Tim L came out and answered all my questions and was knowledgeable and provided top tier customer service. Patrick and his team handled the instal and again provided top tier customer service and went above and beyond to ensure everything went as expected! Chose Landry and you won't be disappointed!

$$$$$$$$$$$$ I could not believe that it would cost nearly…read morenearly $2,000 to replace a sink and $700 to add the faucet. They are less of a reasonable service company and more of a high-ticket selling company. The on-site teams are polite and friendly, but I feel bad that they have to put a 30-minute estimate "portfolio" in the van to drive up costs as much as possible. I'm really offended and I've been in sales my entire career.

We are out thousands of dollars due to this company's mistake. They did not take ownership of the…read moreissue and are leaving us to fight for our money back alone, even after they claimed to "have our back". As senior citizens on a fixed income, we trusted them to lead us in the right direction. Unfortunately that did not happen. They are unknowledgeable, misleading and down right lie to your face.

We used Caliber Electric for our heat pump mini split installation. I own a single family home with…read morean in-law apartment (two separate meters) and was told each unit could receive 16k in rebates by this company. Come to find out, that was all a lie. Diana has apparently been doing this for 10 years but "wasn't aware" houses converting from natural gas aren't eligible for these rebates. She also wasn't aware of a maximum payout on a single family home. How can someone who has supposedly been in the industry this long, be this unaware? Unfortunately, all of this information was found out AFTER loans were taken out & installation completed. Unfortunately, their lack of knowledge cost us a large financial headache. The reason we hired a company with a contractor is because the contractor is suppose to be knowledgable on the topic at hand. They are suppose to guide their customers in the right direction. Unfortunately they are not as knowledgable as they presented to be. They gave us the runaround for 4 months just to tell us we're out our $$. To make matters worse, I held this company on a pedestal since day one. I recommended them through and through and come to find out, this is now happening to other customers as well!! All I can say is ***BUYERS, BEWARE WITH THIS COMPANY***

Nothing worse than your AC going on a +90° day. Prompt response from Paul who in turn was very…read moreinformative to the cause and his time and materials. Fair and reasonable rates 5

River-Air saved the day! Paul was able to come to my house in Brimfield within 2 hours of me…read morecalling me to service our central air unit. He was able to diagnose and fix the issue within a short period of time. The unit was running weird only a couple hours later and he was here within 10 minutes fixing the issue and made it perfect. The unit is running even better and colder now!! Thank you so much!

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

Hired them to put mini splits in & I would highly recommend them! Diana was great for any questions…read moreI had & her communications skills were top notch. Everyone I dealt with was friendly. The work crew was very efficient. They had great ratings when I was looking for someone to install mini splits & I'm very glad I chose them.

From the owner: LaCroix Heating and Cooling, Inc provides installation and replacement services for central heat…read morepumps, ductless mini splits, central AC systems, gas furnaces, and boilers for all of Massachusetts.

We wanted a toilet replaced with a high flush model. Frazier Mechanical was very responsive to my…read morerequest, gave me an estimate online and was ready to do the job. We are very happy to support this small family business, very fair pricing. Travis was great to work with, on time, courteous, and skilled. We also added on a garbage disposal replacement, and were so glad we did. Our new model doesn't leak and is whisper quiet. Frazier Mechanical is our new plumber.

From the owner: We are a small family run business serving central Massachusetts. We look forward to getting your…read moreplumbing back on track.

The team at Crowley Fuel provide great service and are easy to work with. They provided exactly the…read moreservice we needed at a fair price on short notice. We enjoyed doing business with them.

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.