Thank you to Gauthier's Plumbing & Heating in Millbury, Ma…read more Needed "OLD" parts to repair leaking faucets. The guys searched and found what they needed to repair my bathtub faucets, no need to do an extensive replacement of the tub fixtures, Thankfully. Took a few extra days, but the guys were courteous, explained what they were hoping to do and finally coming back and getting everything back in working order. I feel the pricing was more than Fair--would definitely call them in the future.

My review is pertinent to my initial experience with Greg, we could not work it out in the end due…read moreto the made and model of the Water Heater that I had set my mind at but the experience with him make me give him a call the next time I need assistance with anything plumbing and heating. So, a leaking water heater is what my story is all about and it started with my colleague recommending him [he was very please with Gauthier's service last March] I wanted an AO Smith [GPVT-50 LP] to replace my leaking State Water Heater, now Greg's team do some of these installs but primarily Bradford White make water heaters, he still listened to why I was so picky and went ahead and tried to find me one. In the meantime, we had a little mis-communication and his team was at my doorstep at 7:45 am as promised with a different capacity water heater and this being the 3rd day of no hot water, I was not please... Greg listened again, his team had already started cutting the pipes and after I refused to continue... They without making a facing or saying a work, put in the necessary precautions to avoid water or gas leak, cleaned the place and left. Bottomline, good people to work with.

Excellent Service and quality work! Needed my Water heater…read morereplaced and they came right out, gave me a quote and had installed within a few hours. My first time using them and they exceeded my expectations.

Do not trust this company. We are long-term, loyal contract customers with a service contract who…read morepay a monthly fee for routine maintenance throughout the year, with the expectation that they would prioritize us in an emergency. Instead, DeWolfe Plumbing completely exploited our trust, price-gouged us, and has spent weeks dodging our calls. Our furnace suddenly failed on a day temperatures climbed into the 90s. When we called, we were told that the earliest they could come was in 2 days when we had our originally scheduled maintain visit and they would change the service call to a problem resolving call and will reschedule the service for a later date. A technician named Brendan arrived. He spent almost his entire time on the phone with his superior. On that supervisor's advice, Brendan claimed a part (fan motor) had failed and that replacing it would cost roughly $2,000. Because we trusted this company as regular clients, we took them at their word. Before leaving to pick up the piece, Brendan asked me to sign an authorization for $2,300. I explicitly asked him to share the official parts receipt and detail breakdown with me. He agreed without objection. Relying on his word and the company's integrity, I signed. The moment the part was installed, the transparency vanished. Brendan refused to provide the receipt on-site, claiming it would be emailed to the email on file. Hours later, we received nothing but a flat invoice for $2,300 labeled "parts and service" with zero breakdown. We took matters into our own hands. We contacted the local suppliers and consulted independent HVAC and plumbing professionals. To our absolute horror, we discovered the part costs a mere fraction of what DeWolfe charged us. The markup wasn't just standard profit--it was an egregious, predatory overcharge. It became immediately clear why they refused to show us the actual store receipt. When we attempted to resolve this: * Victoria in the office was incredibly rude, dismissively stating that they "had a signature" and basically telling us we were out of luck. * Devon, the Service Manager did not help resolve the above. The details of the part sent to us are unverifiable from a local supply shop from which they buy the part. A signature obtained under false pretenses and broken promises of financial transparency is not a blank check to rob loyal clients (this is exactly how we have felt) WARNING TO ALL CONSUMERS: Do not let DeWolfe Plumbing into your home. They are deceptive, and pocketing thousands via outright price gouging. Be advised that due to your absolute refusal to provide an itemized receipt, the true manufacturer part number for our records, or a call back from management, we are actively filing formal complaints and seeking investigation from the following regulatory authorities: 1. The Massachusetts Office of Consumer Affairs and Business Regulation (OCABR) 2. The Massachusetts Board of State Examiners of Plumbers and Gas Fitters (under the Division of Occupational Licensure) 3. The Office of the Massachusetts Attorney General (Consumer Advocacy & Response Division) We will also be submitting our full documentation, call logs, and the supplier's true part pricing to the Better Business Bureau (BBB).

Dan J was quick to respond, worked to my schedule, was friendly and very accommodating when asked…read moreto do a few more things than originally requested. He was quick, focused and efficient with very high-quality standards! I highly recommend them for all your plumbing needs! A very good price for all the work that was done! Service date was on 06-15-2026 Eric Day Thompson CT

Quick response but when he arrived, wasn't particularly friendly and he said it wasn't plumbing,…read more it was the well. $200 for the well people to diagnose the problem as toilet. Thanks for nothing guys!

Last August, my tank broke. I got a quote over the phone from the owner which included the tank…read more After I spoke to him, I realized the tank's warranty was about to expire the end of the month. I called that company & was told to bring it to Home Depot for a partial credit. I called the owner right back to let him know. He actually asked me if I could drain it & bring it to Home Depot. I told him no I couldn't. He relented & stated that he'd need another guy to go help the one installing. On the day of, his installer told me that my current expansion tank was on the wrong side & would need to be removed, capped & placed on the correct side. This would be an additional charge & I agreed. I called the plumber who originally installed the expansion tank to inquire why he had done that, let him know it needed to be replaced & request compensation for this extra charge. When I told the current plumber who it was, he said that guy used to work with them & should have known better. When I told that installer that it is his former coworkers that pointed this out to me, he denied ever working there & wanted to come see the tank himself & fix it if it needed to be fixed. The current plumber asked if I could go with them to Home Depot to return it. I agreed, my credit was about $150 & I decided to upgrade my tank to a better one. I paid for the new tank myself. When we got back home the installer for the old expansion tank met us & started flipping out about how it was correct, even though the directions on the new tank (same one) said otherwise. He also suddenly remembered that he used to work for this company, became verbally abusive to the current workers, refused to honor my request for compensation & stormed out. Once everything was installed & I was given the bill, aside from the additional charge for the expansion tank, the price was the same even though I purchased the tank myself & Home Depot had the old one. I questioned this & the plumber had to speak to the owner...which he did outside in his vehicle & returned about 10-15mins later. He said the owner stated it was because they had to go to Home Depot to exchange the tanks & that was added time. I told him I didn't agree since I paid for the tank which should come off the bill, however I paid it in full. I called the owner & he restated what he told his employee & added that a second guy was needed to go exchange the tanks. I said we weren't gone no more than 35mins total. He says well no, usually it's only one guy, we would've brought our own tank & not have to leave to exchange yours. I said, but you knew that beforehand & didn't mention any extra charge. I said wouldn't you need 2 guys to get the tank out of my basement up the stairs & through the bulkhead anyways? He say it's because they also had to drain the tank. I said, don't you have to do that anyway? It was excuse after excuse. Then we discussed his former employee & I told him that I will have to file a complaint against his license since he improperly installed the expansion tank & refused to return the cost for this new install. The owner had the audacity to tell me that "he's known the installer for a long time & sometimes he works for him but he's a good guy, besides, the state won't do anything about it, you'd be wasting your time." I proceeded to tell him that I have had to report a contractor to the state for his shotty work & won my case. His reply, "well then go ahead then, but I wouldn't waste my time on that.". Then I asked when the inspector will come to check everything? He said he'll call them. After a few weeks of back & forth calls to Inspectional Services & the owner, come to find out he had never submitted the permit application & when he did, he didn't submit payment. Now I had to keep calling to request a refund for the permit fee since he wasn't doing his part & he kept dodging my calls. Finally he submitted a permit for a gas tank when mine was electric. His response was, "oh the installer chose the wrong one, it's fine, I'll fix it, when they come to look at it, they should know the difference". I also told him that I need to know when they are coming so I can be available. He says, oh any time, I was just with the inspector & he told me he was just there but no one was home. I said that is false, my vehicle is in the driveway & no one has come today! He replies, oh, I'll call him right now & tell him to call you. I asked if he can just give me the name & number & I can call myself. He never did & after numerous calls & 2 in person attempts, it took about 3-3.5mos for me to finally get the work "inspected" by the city. This owner reaps of dishonest practices & dodge calls once he's been paid. If you are charged for a permit, you better make darn certain, one is pulled because had I not persist, he would've just scammed me out of that fee. I would never use his company again if I was paid to!

Awesome service. Water heater went overnight. Called in morning and they arrived in 30 minutes…read more Very professional. Courteous. Thorough. Respectful of our home. Mike and Andy the best! Done in 2hrs. And the clean up they did, fantastic! Thank you. Highly recommend !

Took care of A. clogged pipe in a timely professional manner. they showed up on time and even…read morethough the job took more than they anticipated, they took care of it.

We finally found a reliable plumbing company that we can trust! Excellent work, they came out on…read moreshort notice and made every effort to repair our unit and infect went above and beyond to create an alternate solution while we waited for parts to arrived. Ultimately we ended up having to replace our existing system, if you're looking for a fair and honest plumber that you can TRUST, we highly recommend Jimmy Pipes. They went above and beyond and quickly installed the new unit and didn't charge us additional fees for the emergency, which we were very impressed and grateful. Highly recommend!

Reliable plumbing and repairs is great! Steve is an awesome guy and has great prices. He is very…read morepersonable and always aims to please, and helps anyone and everyone that he can. Anytime I have called he is always there to get the job done in a very timely manor and always has great prices. Very professional. And fully listened!! Highly recommended! !! Also THEY ARE NOT CLOSED!! Steve has never shut down his business ever in like 20 years! Like i said very professional and always reliable.

Best experience with a plumber I have ever had. Steve came in, diagnosed the problem, repaired it…read morewith a piece he had on his truck . Was finished with everything in less than 40 minutes. He's the third plumber that I've had for the same problem and the only one that knew exactly what it was and fixed it on the spot. Very reasonable rate. Extremely satisfied. Would recommend him to anyone.

Terry and everyone we have encountered at Aquatek has been wonderful! Terry was very thorough in…read morelooking over our situation and considering the options available to us. The work was done professionally and in a timely manner. Very good with communication and always available when we have had questions.

Terry is honest and says what he is going to do...no BS just straight talk. No upselling. He is…read moreon time and vey thorough. I am a repeat customer. He is the best.

Highly recommended. The plumber Rob was skilled, efficient, respectful, and professional. He…read morefocussed on the task at hand and fixed the leak (left by a previous contractor). The results of his work were impeccable. I have not seen the invoice yet, but he disclosed the hourly rate, and it is commensurate with the professionalism, skill, efficiency, and high quality work. Again, I highly recommend this plumbing company.

Outstanding Service! Friendly and professional. This is the second time I have used them. The…read morefirst time was to replace a large section of drain pipe which was leaking. This time was to repair a leaking expansion tank value and bleed the air out of my heating system. Both jobs completed professionally, in a timely manner, and at a reasonable price. I will use them for all of my plumbing needs for as long as I own this house.