I came to them for an estimate for a lot of work. They took a lot of pictures, cleaned my teeth,…read moretook every penny that both my insurances would give them and charged me personally after that was gone. I left uncertain about what exactly I was charged for. I had the work done somewhere else. After some kind words of apology I took my review down and went back to them. I realized I could have been mistaken. I was not. They convinced me to come back, I had my teeth cleaned, and after both of my insurances (they stack) Kellerman Dental says that I still owe them over $500. Considering everything, I can't help but assume this is personal. I'm not certain what I did.

I had contacted this dentist on IG, as he instructed to get an appointment. I received texts from…read morea woman asking me specifics that I had already filled out on IG. It's been over 2 weeks and I still don't have an appt. Too much delay equals poor customer service.

I have never been so comfortable at a dentist appointment!!! Dr. English is kind and caring, the…read moreentire staff were amazing The atmosphere was very positive and relaxing I will never go to another dental office

I had a root canal and still ended up losing the tooth a few months later. I know this happens…read more They were friendly and its ok. I was upset that I had the root canal and before I left, I was asked for a $250 co-pay. They were lucky I had it. The lady told me when I called to question it that if I had read the paperwork I signed, I would have seen there was a copay. The "paperwork" was on a tablet and the wifi shut down three time while I was filling it out and had to start from scratch so again, I guess I can say my fault but a simple heads up would have been appreciated. Then I started getting bills for the remainder of the payment which again I had no idea about. The tooth really wasn't that important. I made a payment arrangement and the payments are automatically taken out of my bank monthly. I am still getting demanding statements saying payment due now or face collections and must pay within 30 days to avoid further action. I'm on a payment arrangement!!! What more do you want?? It's just bad customer service. The harassment isnt necessary.

Can't say enough about this office. They are incredibly warm, professional, and genuinely caring…read more The office is beautiful, clean, comfortable, and inviting. They are very passionate about their patients overall health, not just teeth. The entire experience is wonderful and the level of care and attention to detail in unmatched in the area. I would recommend them to anyone looking for a new dental home where you feel truly taken care of.

I had a dental emergency, I had gone to several other dentists to try to get my tooth fixed to no…read moreavail. Dr. Kosten was the only dentist that actually listened to me and was able to get my issue fixed the same day! I was actually in tears when I left. I had been so stressed out about my tooth and now it was fixed! She is phenomenal!

There careful with me knowing I have sensitive teeth. There the only place around that allows me to…read morehave and use nitrate which I why I go to them.

I just want to give a huge shout out to Sunset Hills Family Dental, Dr Williams & his whole…read morefreaking staff! I walked in with infections from just poor dental hygiene as a kid letting it go into my teens, as an adult now i wasnt sure what to do , i needed several extractions and i was to the point of wanting dentures and probably was going to end up getting them, he helped me with my smile and we are still on road ahead of us with my full smile and getting my teeth to complete health. But let me just say he has completely changed the trajectory of how i look and feel about myself, but how also others see me and i couldn't be more thankful. i also have severe anxiety and dentist were never my thing but he and his ENTIRE STAFF! is amazing , sweet, reassuring they make sure you are comfortable! This isnt only a shout out this is a huge thank you Sunset Hills

Have to say, avoid this provider! My daughter was sent here on referral from her dentist (separate…read moreissue) to have wisdom teeth removed. Sloppy removal, failed to prescribe antibiotics after surgery, on return visit due to infection denied they hadn't forgotten to prescribe antibiotics, then admitted their error, denied my wife access to daughter when she was sitting in waiting room and texting and calling my wife requesting assistance dealing with facility medical personnel... it goes on. Then the insurance billing team sent claims to the wrong company despite having photocopies of correct insurance cards. Follow-up a couple months later and reprovidkng correct info... they resubmitted to the wrong insurance companies. Here we are almost a year later and they haven't yet submitted to the correct companies, don't return phone calls in a timely manner ... So, AVOID this provider.

I had an experience here that raises concerns about their billing and scheduling practices…read more About 24 hours before my appointment, I received a text stating that if I did not confirm the appointment, it would be cancelled and I would be charged a $75 fee. This was surprising because their stated policy is a 48-hour cancellation window. For additional context, I had previously declined to sign their policy regarding fees. I did not confirm via text--but I did show up on time for my appointment and received services as scheduled. Despite that, the office communicated that failure to confirm could result in cancellation and a fee, which does not align with their stated policy and doesn't make sense given that the appointment was ultimately kept and used. This creates an uncomfortable situation as a patient: Policies appear inconsistent (24-hour confirmation vs. 48-hour cancellation) Fees are referenced even when no appointment is missed Expectations are not clearly agreed to The clinical care itself was fine, but the administrative and billing approach makes it hard to trust the process. I would not recommend anyone visit this office.

I was honestly surprised to see so many negative reviews for the Aspen Dental location in Glen…read moreCarbon after the experience I had. To be fair, most of those reviews are over a year old, but if I had read them before making my appointment, I probably would have gone somewhere else. I'm very glad I didn't. I only visited Aspen because my crown fell out and my regular dentist was on vacation for the week. With upcoming travel plans, I needed to get it fixed immediately, and Aspen was able to get me in the same day. From the moment I arrived, I was impressed. The front desk staff was friendly and welcoming, and the check-in process was incredibly smooth thanks to their tablet based technology. The office itself was modern, clean, and professional. Compared to my current dentist's office, which is starting to feel a little dated, Aspen's facility felt very up to date. I understand this is a corporate dental practice, but I also have to admit that it may be difficult for smaller independent offices to compete with the technology Aspen has invested in. Every piece of equipment used during my visit seemed advanced and efficient. As someone who appreciates organizations that embrace technology to improve the customer experience, I was genuinely impressed. The entire staff was friendly, professional, and helpful, including the dentist. Maybe they were trying to win me over from my current dentist, but if so, it worked. I've already scheduled my next appointment and plan to give Aspen a real chance as my regular dental provider. Another pleasant surprise was the cost. My crown replacement was less than $30 out of pocket, and the treatment plan and pricing for my next appointment appeared normal and transparent. Based on my first visit, I couldn't be happier with the experience. I'm looking forward to my next appointment and will gladly update my review if my future visits are anything less than the excellent service I received today. For now, Aspen Dental in Glen Carbon has definitely earned my recommendation.

March 28, 2025, I went to Aspen Dental in Glen Carbon, IL for routine dental work following a…read moreconsultation a few days earlier. I was advised to undergo periodontal treatment and a tooth extraction, which I approved ahead of my Friday appointment. After being taken back, I was given numbing injections to prepare for the periodontal procedure. However, I was then left alone in the chair for over 45 minutes with no one checking on me. Knowing the office closes early on Fridays, I became concerned as time kept passing. Eventually, a technician came in and completed what was supposed to be a full periodontal treatment in about 15 minutes for all four quadrants. I've had this procedure done multiple times before, and it has always taken well over an hour. When she began finishing up, I asked if the treatment was complete, and she said yes. I also asked about polishing, and she told me it wasn't included. At that point, I could hear staff rushing around. When I asked what time they closed, I was told they were closing in 10 minutes--which explained why the procedure felt rushed, especially after I had already been left waiting for so long. I was also supposed to have an extraction done that day. A few days later, I called the office to report that my teeth still felt like there was debris left behind from the "treatment." I was scheduled to come back in, and after new X-rays were taken, it was clear that significant areas had been missed and needed to be redone. I spoke with the office manager and expressed my dissatisfaction with the poor quality of care, especially given the high cost. We agreed that I would be refunded all out-of-pocket expenses, and only the periodontal treatment would be billed to insurance, with all other services (extraction, flipper, etc.) refunded. I saw refunds issued back to my credit card, so I assumed everything--including the insurance refund--had been handled. However, when I went to another dentist recently, I found out Aspen Dental never refunded the insurance company as promised. I called to speak with the office manager, but was told she had just joined a conference call. The person I spoke with immediately became defensive and claimed they could not issue refunds for services already rendered. She also stated she was not present when the original agreement was made. This entire experience has been frustrating and unprofessional--from rushed and incomplete treatment to poor follow-through and lack of accountability. I strongly recommend thinking twice before agreeing to services at this practice.

The dental procedure itself was fine, nothing remarkable. Parking was easy, and while the staff was…read morepolite enough, the real issues began once it came to billing and payments. I couldn't afford to pay the full $1,369 upfront for a root canal (even with insurance), so I applied for the Synchrony Bank CareCredit program. I was approved on the spot in the office for more than the procedure cost, and--trusting the front desk staff's recommendation--I went ahead with it. What I didn't realize at the time was that Synchrony automatically enrolls you in "card protection services" through the application. This added an extra $44 a month on top of potential interest charges. I set up the minimum payment on autopay through the app and thought I was fine, but a year later out of the blue I was notified that my credit limit had been lowered--leaving me now over the limit. Because of the recurring charge, my minimum payment no longer even covered the balance, which put me in a really tough situation. While this may not be the fault of the dental staff (I am unsure of the office's relationship with CareCredit) directly, I strongly caution anyone considering CareCredit. I was able to contact CareCredit and get a refund for the card payment services but the damage had been done and no real explanation was given for lowering the credit limit. If you have any other option, I recommend avoiding this program unless it's an absolute emergency.

Hands down, the best dental service we've ever had! The office staff is phenomenal! The dental work…read moreis top notch too!

The staff is wonderful. Dr Bryant is the best! I have recommended this office to many people.read more

If you are the least bit nervous about dental work you really need to visit Dr Bryant's office…read more The friendly staff will put you at ease immediately. They are efficient and knowledgeable about insurance and able to answer questions about procedures and coverage. When you get in that chair you can relax and watch tv! The hygienist does her job with care and concern for your comfort. Best of all Dr Bryant is an excellent dentist! He has done lots of work on me over the years and absolutely pain free. I have needed a rather unusual procedure to tighten up an old implant and it was no big deal to Dr Keith Bryant He is very professional and just a darn good dentist. The Covid protocols are above and beyond anything I have seen yet, including air purifiers throughout the office. If you need a dentist, go to a good one, go to Dr Keith Bryant!

I usually don't enjoy going to the dentist but after being greeted by the friendly front desk staff…read more, to the hygienist Katie it was great . Watching the ceiling tv was so cool. Then meeting Dr Shelton he was so kind and figured out my sensitivity issue immediately . I am so glad I found this office . A+

From the owner: Park Place Dental Group specializes in cosmetic and general family dental care. We combine modern…read moretechnology with personalized service to our patients. We offer comprehensive services in a relaxed environment, dedicated to restoring the natural beauty of your smile. Our services include cleanings and preventative care, fillings, crowns, veneers, teeth whitening, gum disease treatment, extractions, root canal treatment, Invisalign invisible braces, dental implants, and partials and dentures. Call us today for more information.

I went to him with a tooth sensitive to sweet, he took an X-ray and decided that my tooth has a…read more"minor" cavity, so he removed the cavity (hopefully) and filled it. A week later my tooth was still sensitive, went back to him, he shaved some off of my tooth. So, basically he tried to reduce the contact of this tooth with the counter one. Nothing changed, so I went back to him for the second time. This time, he shaved off a lot of the tooth and the innocent counter one and sent me home with a completely messed up bite. I checked my tooth in the mirror and got really upset on how much of the tooth mass had been lost. I believe that each time I had to go to him, he just tried to wipe out the problem instead of solving it. There are many more dentist in the Edwardsville area, please go to them and I promise they won't be worse than him.

From the owner: Call Dr. Wheatley for an appointment today…read more Whether you visit our Glen Carbon, IL or St. Charles, MO dental office, your smile is our top priority. Dr. Wheatley and his entire team are dedicated to providing you with the personalized, quality dental care that you deserve. When you visit our Edwardsville or St. Charles office you will experience all that modern dentistry has to offer, including a comprehensive list of general, restorative and cosmetic dental services to meet the needs of the whole family. Our goal is to assist each patient in achieving and maintaining long term dental health and a beautiful smile. Call or visit us today!