March 28, 2025, I went to Aspen Dental in Glen Carbon, IL for routine dental work following a…read moreconsultation a few days earlier. I was advised to undergo periodontal treatment and a tooth extraction, which I approved ahead of my Friday appointment. After being taken back, I was given numbing injections to prepare for the periodontal procedure. However, I was then left alone in the chair for over 45 minutes with no one checking on me. Knowing the office closes early on Fridays, I became concerned as time kept passing. Eventually, a technician came in and completed what was supposed to be a full periodontal treatment in about 15 minutes for all four quadrants. I've had this procedure done multiple times before, and it has always taken well over an hour. When she began finishing up, I asked if the treatment was complete, and she said yes. I also asked about polishing, and she told me it wasn't included. At that point, I could hear staff rushing around. When I asked what time they closed, I was told they were closing in 10 minutes--which explained why the procedure felt rushed, especially after I had already been left waiting for so long. I was also supposed to have an extraction done that day. A few days later, I called the office to report that my teeth still felt like there was debris left behind from the "treatment." I was scheduled to come back in, and after new X-rays were taken, it was clear that significant areas had been missed and needed to be redone. I spoke with the office manager and expressed my dissatisfaction with the poor quality of care, especially given the high cost. We agreed that I would be refunded all out-of-pocket expenses, and only the periodontal treatment would be billed to insurance, with all other services (extraction, flipper, etc.) refunded. I saw refunds issued back to my credit card, so I assumed everything--including the insurance refund--had been handled. However, when I went to another dentist recently, I found out Aspen Dental never refunded the insurance company as promised. I called to speak with the office manager, but was told she had just joined a conference call. The person I spoke with immediately became defensive and claimed they could not issue refunds for services already rendered. She also stated she was not present when the original agreement was made. This entire experience has been frustrating and unprofessional--from rushed and incomplete treatment to poor follow-through and lack of accountability. I strongly recommend thinking twice before agreeing to services at this practice.

A rather uncomfortable piece of equipment was shoved into my mouth before I was under. The area…read morejust under my nose is numb. I still have two bits of bone making denture wearing painful. When I left the office after surgery, along with plenty of cotton stuffing, they shoved my temporary dentures into my mouth. Why? My temporary dentures would not stay in after visits to correct the problem. No one was really rude, but I got the impression they were in a hurry. I truly wish I had researched denture providers before choosing Aspen. I didn't get a lot of time to think about what I was getting into at the first visit.

I've come to this dentist for years but when I'm being charged $400 for a cleaning and the service…read moreis sub par I decided you know what? I'm going to complain. I usually see a different dentist but Dr. Moody saw me today and he was incredibly rude. Came in, shoved my tongue around, said everything was fine and left within a minute. Didn't say thank you or goodbye or anything. Just terrible bedside manner. I had waited 20 minutes for that too! I don't care what title you have or how much money you make... You owe basic customer service to clients. It is not difficult. They are also booked out through December apparently so I think it's time to find a new dentist. I will say my hygienist was always amazing though.

Nobody ever answers the phone. I received a text message that they "will call you back as soon as…read morepossible ". Never received a call. Called again received the same text " will call you back as soon as possible" Never received a call. Finally called and left a voicemail and did receive a phone call. When I went to reschedule my appointment for cleaning was told I could get in today at 1pm or 5 months later in September. Nothing in between. I prepaid for services, biggest mistake I ever made. Also quoted dental work at a cost of 2 1/2 times the cost I was quoted from a dentist a year earlier. I hope dental cost aren't rising that quickly. I will go anywhere but here. I haven't had any interaction with Dr. Moody, he may be a great dentist but his practice leaves a lot to be desired.

Would recommend this group to everyone! Great service for both myself and my kids. They are…read morehonest and have the pt's interest at heart!

Smile Center Orthodontist is awesome! The staff is extremely friendly and Dr. Regalado is the best!read more

Dr. Charles Borden researches complex dental cases and keeps up on techniques that make me feel…read morecomfortable in seeing him. great guy too

I find Dr. Borden and his staff to be warm, yet business like. I would highly recommend Borden…read moreDental Arts!

Dr. Dave has been our family dentist for about ten years. For one family member or another, he has…read moreprovided fillings, tooth extraction, crowns, sealants, fluoride treatment, mouth guards, and teeth whitening. He's smart, competent, and responsive to questions and concerns. Dr. Dave explained the need for orthodontia when my daughter was younger, and is monitoring growth of wisdom teeth to let us know the right time for removal. My kids like him, and I think most children would feel the same. The entire staff does a great job: from scheduling to regular prophylaxis to billing and payment, we've never had a problem.

This is what a small town dentistry practice should be. I've been going to the Hyten practice…read moresince, well, I had baby teeth. I recently went for a cleaning and a checkup while I was home for a few days. the elder Hyten has passed on his practice to his son, but the care and general feel of the place is still fantastic. The staff is very nice and you just get that feeling that they really care about you. the actual office is nice as well, with flat screens mounted on the wall so that you can focus on something other than this 15038 RPM polishing machine shoved down your throat.

I came to them for an estimate for a lot of work. They took a lot of pictures, cleaned my teeth,…read moretook every penny that both my insurances would give them and charged me personally after that was gone. I left uncertain about what exactly I was charged for. I had the work done somewhere else. After some kind words of apology I took my review down and went back to them. I realized I could have been mistaken. I was not. They convinced me to come back, I had my teeth cleaned, and after both of my insurances (they stack) Kellerman Dental says that I still owe them over $500. Considering everything, I can't help but assume this is personal. I'm not certain what I did.

I had contacted this dentist on IG, as he instructed to get an appointment. I received texts from…read morea woman asking me specifics that I had already filled out on IG. It's been over 2 weeks and I still don't have an appt. Too much delay equals poor customer service.

Always top of the line dental care. Have been a patient for years. Excellent…read morestaff.

From the owner: Specializing in: - Dentists…read more- Oral & Maxillofacial Surgery - Cosmetic Dentistry

The staff is wonderful. Dr Bryant is the best! I have recommended this office to many people.read more

If you are the least bit nervous about dental work you really need to visit Dr Bryant's office…read more The friendly staff will put you at ease immediately. They are efficient and knowledgeable about insurance and able to answer questions about procedures and coverage. When you get in that chair you can relax and watch tv! The hygienist does her job with care and concern for your comfort. Best of all Dr Bryant is an excellent dentist! He has done lots of work on me over the years and absolutely pain free. I have needed a rather unusual procedure to tighten up an old implant and it was no big deal to Dr Keith Bryant He is very professional and just a darn good dentist. The Covid protocols are above and beyond anything I have seen yet, including air purifiers throughout the office. If you need a dentist, go to a good one, go to Dr Keith Bryant!

I usually don't enjoy going to the dentist but after being greeted by the friendly front desk staff…read more, to the hygienist Katie it was great . Watching the ceiling tv was so cool. Then meeting Dr Shelton he was so kind and figured out my sensitivity issue immediately . I am so glad I found this office . A+

From the owner: Park Place Dental Group specializes in cosmetic and general family dental care. We combine modern…read moretechnology with personalized service to our patients. We offer comprehensive services in a relaxed environment, dedicated to restoring the natural beauty of your smile. Our services include cleanings and preventative care, fillings, crowns, veneers, teeth whitening, gum disease treatment, extractions, root canal treatment, Invisalign invisible braces, dental implants, and partials and dentures. Call us today for more information.

Dr. Hite is great and his staff is truly nice and pleasant! They were able to get me in very…read morequickly with a dental emergency and made my experience a really good one. I've been to several other dentists and this is by far the best dentist that I have had.

From the owner: Family Dentistryread more