Asking for too much info only to provide nothing in return. Posted inventory online does not…read morereflect their actual inventory. Scam ops in play. I'll never be back. Customer service is shady as hell too!

Terrible customer service and a complete ripoff scheme! Tells customers it's ok to not pay during…read morethe pandemic and then the morning the stimulus checks hit they repo dozens of vehicles to make an extra $350 "repo fee" per vehicle. Completely classless and I am reporting them to the BBB and so should anyone raise that got taken advantage of by them!

Great Dealership, knowledgeable and they back up their product. Lou was very helpful in helping me…read morepick out a dependable vehicle. I recommend this dealership.

This will be an "eye-opener", so bear with me as I explain how I probably avoided a major financial…read moredisaster. Route 80 Motors (supposedly located at 797 Foxon Rd, North Branford, CT) advertised a restored 1968 Mustang convertible that my son was interested in. Since I was in RI, and the car was in CT, he asked that I check it out since it was priced lower than anything he had seen. BTW, that vehicle is still listed. You would think such a hot item listed at $14,800.00 would be sold rather quickly. He lives in CO and probably would have tried to purchase this "vehicle" long distance. After more than a 2-hour drive to view the car, I got to the address listed on their website. However, it was a salvage yard. If you search for Route80-motors.com, you'll see a wonderfully crafted website with the address listed above. However, what you see at that address (salvage yard) is not what is pictured on the Internet. I spoke with a driver there, telling him I was there to look at the car. He stated, "there is no 68 Mustang here". He went on to say this wasn't the first time and that I was probably being scammed. I showed him the address, and the building I was at didn't match the photo at all. The Town Hall was nearby, so I stopped there and inquired only to learn that the business didn't seem to exist in that town. It might have been before, but not now! I called this guy named Lloyd back and asked twice what the correct address was, but he couldn't answer. He kept saying it was on the website, and that I could Google it. However, if you do a search, everything comes up with the address mentioned above. So, after a day completely shot, I never saw this guy, never got a straight answer, never found the place of business, nor did I see any Mustang. Fortunately for me, it never went any farther than another lesson to be very cautious and pay attention to those red flags. The photo clearly shows the name of the business, as does the website complete with the incorrect address. Further searches post all sorts of photos with so many smiling faces with their newly purchased vehicles. However, I didn't see any way to determine when the photos were taken. Although the website appears active, everything seems wrong and according to YELP, the business is closed. Be Careful!

The LAB turned my boring 23 Yukon XL Denali into Batman's SUV. I could not be happier. I explained…read moreto John T what my vision was, and he and the team at The Lab delivered. He helped me pick out wheels, tires, and the ppf wrap to give it a satin finish and helped with all of the little details to make this car is one of a kind. I get stopped multiple times daily and regularly catch people taking pictures of it. Often friends will text me pictures of the Batmobile as I'm driving around town. This car stands out big time. If you want a one of a kind car. The Lab will deliver.

Amazing shop and amazing staff! Top notch professional service, hassle free and exceptional…read morecustomer service making my C8 Eray Corvette modification experience exciting. So happy with the results!

My fiancé and I did a lot of research on mechanics in the New Haven area, and we decided on Mike's…read moreAuto Clinic because they were recommended from Yale's student handbook. Also, we called multiple shops and this one was the most reasonable in cost estimates. Out of all the shops we called, John was the most helpful and sincere over the phone. Most importantly, John listened very carefully to our questions, concerns, and ideas. We told John that our car smelled like gasoline and that we needed to find and fix the possible leak. Unlike other shops, John expressed concerned about gasoline-related hazards and our safety. Also, Carlos was nice to us and helped us set an appointment. So after setting an appointment, we brought our car in the morning and met John. John treated us like family from the start. He was very friendly and honest. Right away, he looked under the hood and explained to us what the problem was. He was patient with us and described fully what our issue was and what are options were. We needed to replace the Fuel Regulator. John tried to make it cost-effective for us and gave us a reasonable price. Although they had to order the part from Bridgeport, John got it quickly and worked on our car promptly. Our car issue was resolved and we are extremely happy! For future issues, we now know where to go. We strongly recommend Mike's Auto Clinic.

I recently moved to Hamden and Mike's Auto Clinic was recommended to me when my car wouldn't start…read more Unfortunately, they failed twice to repair it. Mechanics make mistakes; I get that. But failing to give explanations, return my calls, or lock my car overnight (I walked there when I had heard nothing all day and discovered the shop closed and my car unlocked in their parking lot) and then to ask me for cash, is all to add insult to injury. Finally, after having my car towed there for the second time, as arranged the day before, but hearing nothing 24 hours later, I called and was told simply and directly that my car's repair was "not a priority" for them. I understand that this shop has been beloved in Hamden for many years, but unfortunately something or somebody there must have changed. I would never have been disrespected like this at home in Ohio and I am starting to regret moving here.

I went over here with my father 3 months ago looking for a car. I don't know much about cars, and I…read morewasn't entirely sure what I wanted either. But they had a 2016 dodge grand caravan that was listed as 10k. It was white, which isn't what I was looking for, but in the long run, especially with cars now always being stupid expensive, this was the best price I was able to find. Not only that, but Tom had a sale going on, and it was only 9k for the car. They were great to talk to, and the small issues I had with the car (which was just the radio) he fixed for us very fast. I appreciate everything he did for me and love my car. If it wasn't for my husband having a set budget, we would have been over there again. Worth checking out these cars.

Found a great vehicle for the right price (less than other dealers in the area, mind you). The…read morewhole team at The Used Car Company, LLC were absolutely great. They're very friendly, professional and are very straight forward. You will not get high pressure sales or any sort of run-a-round. They do their business with honesty and a hand shake. The way more businesses should. You really should visit them, if your looking for a quality used car, it's well worth your time.

Yesterday, today and tomorrow…read more I have been a semi regular customer at their service department for a decade because the owner has been able to balance quality service with reasonable pricing. That is no longer the case as I recently discovered. Yesterday (Feb, 2024) at Star Auto it cost me $39.99 for a regular oil change. Today (July, 2024) I went to Pep Boys and it cost $35.99. Tomorrow if you go to Star Auto expect to pay $82 plus taxes and fees per a sign posted in their service department. Yesterday (Sept, 2023) the cost of tire rotation at Star Auto was $19. Today I had my tires rotated at Star Auto at a cost of $32.55. Tomorrow I will be heading to Pep Boys where there is no charge. Yesterday (Sept 2023) my wife had a synthetic oil change at Star Auto for $89.95. Today (July, 2024) my wife had a synthetic oil change for $78.68 including taxes at Pep Boys. Tomorrow if you go for a synthetic oil change at Star Auto expect to pay $115 plus taxes per a sign posted in the service department.

I love this dealership! I have purchased the last 3 of my vehicles here and this is the only shop…read moreI use for my personal vehicles and family as well. The sales people are amazing & the Finance Manager Liza is the best there is. The mechanics and service department top notch.

Greta guys greta team dignising was a breezeway, I had pointed ment I was on time and earlieread more

Full of excuses, rude, irresponsible. The moment you drive off the lot, they will avoid…read moreresponsibility. Note that in CT, depending on the final cost and age, small used-car dealerships are required to provide a warranty unless otherwise agreed to and stated on the paperwork. Have everything in writing... take every positive review with a grain of salt, whether on Yelp or elsewhere.

Took a several hour trip to see a car. Unfortunately it was misadvertised. Wrong year (advertised…read moreas 2015 but in fact it was 2014), hidden mechanical problems (cv axle) and because of snow i couldnt spot isolated rust pimples on the roof and one on the fender. Hard to negotiate. Seems like a one way transaction only.

Andrei, the owner, is a hard-working and honest man who does honest business. I just bought a Volvo…read moreXC70 from Prime yesterday and it was the most pleasant car buying experience I have ever had. Andrei is fair, his prices are fair, and most importantly, he is an honest car salesman and mechanic. He is the owner and works on the cars himself and does a stand up job. The care I bought is immaculate inside and out, just beautiful. And there was no haggling with prices, I didn't even need to haggle, he gave me a more than fair price right from the start. He put zero pressure on me, which was great. He even let me take the car to an independent mechanic to give it an inspection before I bought it, he said sure thing, not a problem at all, where most car salesman would be hesitant. His shop and office are spotless, and you feel comfortable just upon walking in the door. Andrei is a stand up honest business man, and I will certainly do business with him again in the future and recommend him to family and friends.

From the owner: Call or message today for quoteread more

I have a solid BMW guy where I live in NY but commuting to New Haven now makes that situation…read morenearly impossible so I faced the music that finding someone here made much more sense. Alas, I embarked on a deep dive into researching BMW experts in the area. Though I was skeptical of going to a mechanic who is also a dealer for reasons one may conjure on their own, Carhavn had the strongest reviews by far and seemingly very transparent practices. The first time I dropped of my beautiful 325xi wagon, I started off by proactively pontificating that I would never sell it, so not even to bother trying to sell me into something newer or attempt to buy my low mileage, sea-foam green beauty off of me. Ramiro is a funny, kind, straightforward and very thoughtful guy who I could tell immediately upon meeting that he could handle not only me (um, handful) but my many questions and the needs of my older car. He approaches consultation with excellent transparency and communication. Even more importantly, for a woman by herself in a new mechanic's shop, I never once felt mansplained to (ladies, you will know that this is very important). Ramiro listens and clearly joys in educating people about their cars and how to have a lasting relationship with them. He is the owner and from what I can tell, does not do the actual repairs, and on one occasion where I called to say "hey this thing has suddenly stopped working" he went and asked his guys, came right back and said "try doing this" and viola, the problem fixed itself without me having to bring it in (or pay anything). That's major. When I first read the Yelp reviews, I thought that getting photos of the parts and job while work was being done sounded maybe like a bit of overkill, but I'm just a born skeptic... I will tell you that to be on the receiving end of that kind of service has been remarkably comforting, which was unexpected. Especially for my partner who is 80 miles away and usually very involved in the maintenance of our vehicles. I love my car and as driving is such a part of my daily life and I want to keep her healthy, strong on the road for years to come; I definitely have an ally in Ramiro. Lastly, the one time I really got stuck, on the 6th floor of my parking garage two Friday evenings ago, I reached out to Ramiro (to whine, and) to tell him I'd be having the car towed in. He not only responded to me, but called my phone, after hours, to ask about what was happening, to learn what the AAA battery assessment report said, and offered that it sounded fuel related rather than battery, alternator, starter, etc. He checked back with me through the evening as he knew I was by myself, and offered to help how he could... ABOVE AND BEYOND, people. And, it did indeed turn out to be the fuel pump. I'm sure Ramiro didn't want to be doing that on a Friday evening (and maybe I shouldn't be telling others that he did, ha), but this cemented that I was clearly dealing with a business who cares genuinely not only about my satisfaction as a customer, but for my wellbeing as a human person. After having my car serviced by Carhavn on now three occasions (two preventative maintenance jobs, plus the fuel pump), I will attest 100% that Ramiro is an honest business owner with great integrity and a deep, genuine love for European cars and building trust with his clientele. His wife is amazing and I love seeing her warm smile when I come in, too. They can certainly be trusted to do an excellent job with your car; using the best parts they can get their hands on, giving an accurate estimate on cost always (and even a Yale employee discount! Thanks!), delivering within the timeframe promised and they even have a loaner vehicle for pre-planned, all day jobs. Don't even think twice about bringing your car to this business.

He doesn't care about the quality of the cars or how he treats people -- it's all about making a…read morequick buck. He'll throw together a car using old or used parts just to sell it off and make a profit. Don't trust him or the way he does business. It's all about appearances, not honesty or quality.