PART 2 OF 3 Posting on Behalf of Rett Adinolfi (as there is a character limit)
3/1/24 I went to "pickup" my M2, having been informed it was completed but the mirror caps have still not been installed. Upon walking the vehicle at the facility (remind you the car has now been in their possession for over a month and not left the facility) it was VERY apparent the car would not be coming home with me. Dust particles under the PPF, fuzz balls under the PPF, stretch marks in the PPF, untrimmed edges hanging in the PPF, bubbles in the tints and more. Astonished at the condition of the car, especially after telling John and the LAB team I was in no rush and how particular I am, I questioned how this was the condition "finished". John replied to me "this is the first time I am looking this closely"... THE CAR WAS LEFT FOR A MONTH TO BE RECHECKED
It was at this point I SHOULD have towed the car out and not given them $1 however I chose to leave it to be redone. John passed communications off to their PPF applicator directly (Andy) who is also not a LAB employee rather a sub contractor they bring in. Andy was great and very transparent with me, informing me delays were due to the LAB not providing him with access to lifts/proper work space to apply the PPF. Stating their facility is "very dusty" and guys will be running grinders in the shop where he is trying to apply PPF. I spoke with John to see if my car could be brought to Andy's facility to be done in a "clean" environment when I was assured it would get a dedicated "spa" location to be worked on and done correctly.
Now targeting a 3/22 pickup date, keeping in contact with both Andy and John and being VERY transparent with my expectations. "Please keep in touch on the status of the PPF, tints and mirror caps. Will be close to 2 months by the time this is completed, PLEASE make sure it is right this time before I come up". Delays continued, now pushing the projected pickup date into April. At this point I asked John to please have Gio (the owner) to reach out to me as I wanted to talk with him about my experience I had at his facility. After texting Gio that I would like to talk with him about my M2 that has been at his facility for 10 weeks I received a return text reading "What would you like to discuss with me personally? I don't have much time to get on a call as I never know how long they will go so I don't just take calls or make calls unless I know what its for". WOW... talk about an owner not caring about his customers... again
4/5/24 I went to get my car, being told it was "much better" (to be fair, it was) but not 100%. Andy wanted a break from working on it, I wanted to drive my car that I have now owned for 10 weeks and not driven yet and they wanted it to see "some sun/miles and be brought back in a month to correct anything else needed". Knowing I was going to get my car and NOT expecting it to be perfect, I picked up and left in my new car with a smile.
Detailed videos of any/all issues present on the car were sent to John every step along the way in this process. The car was dropped back at the LAB on 5/17 after it had sat in the sun on every nice day and been driven several hundred miles (as requested). The car was "done" on 6/1 and left out front of the LAB with my keys locked in it, no John, Gio or Andy present to go over the "finished" condition of the car after what has now been a 4 month process. Not a single issue that was presented in the videos I had sent to John were addressed. There were still the same bubbles present that I had pointed out on 3/1 initial pickup date, spoiler still rattles around, stretch marks and dust particles in PPF and tints that looked like they were hand cut by a 3rd grader. At this point a video was sent to Gio of the comical condition of the car stating I would like a full refund and clearly the LAB will not be able to meet my expectations of work quality.
YouTube Video links of PFF work:
1st pickup: https://youtu.be/hmzM6kgssAM
2nd pickup: https://youtu.be/qeCJeobOzOY
Final pickup: https://youtu.be/3dS17S-aUqg read more