Refused to fill a medication order from a licensed physician for a common schedule IV medication…read moreand without a clear explanation of decision. Pharmacist also declined offer to speak directly to my primary care physician regarding potential concerns and/or need for clarification regarding medication order. As a nurse with 20 years experience, I can't say I've seen anything like it. When did pharmacists start practicing medicine?

Great Compound Pharmacy and for other prescription drugs. Such friendly and helpful people!!read more

Just an update from Karla in Royse City, I'm afraid that our…read morelittle hometown pharmacy has closed and Rumour has it that they've sold out to CVS ...I'm not sure if this is true yet but if I get my car today I Will do my best to find out. I do know that when my husband called to get his compound RX refill that calls are sent to CVS, and a phone number is given for special prescriptions such as a compound prescription refills to call... so with that said I will try and get a final answer today. If they've been bought out it will surely be a SAD thing for Royse City to lose such a wonderful, friendly, hometown pharmacy

They are downtown and finding a parking space is difficult even during non peak times. I like using…read morelocal small pharmacies but unfortunately the parking is difficult

This Pharmacy charged me almost double for my compound prescription than another Pharmacy. He said…read morethat was HIS PRICE. The other Pharmacy charged me $140 and he charged me $250 for the same prescription. He would not budge on his price and I am turning him in to the Better Business Bureau. What a RIP OFF and I can not afford to pay that much for one prescription!!!

I am so happy I found this pharmacy. I needed compounded medication for my dogs high blood pressure…read morefilled quickly. It was filled in one day where another pharmacy told me it would take 3 days. The medication was done perfectly. I am so happy I found this pharmacy. Great service and price as well.

ABSOLUTELY PATHETIC:: Broadway responded to my initial…read morereview left on Google reviews and even called me trying to convince me the money they STOLE was for a "CoPay" which is a Complete and Total LIE. 1. On the phone, they tried to convince me that since they do not get any money from the state or insurance for the program I am on that the Pharmacy Itself charges as $5 FEE and then IN return gives it to charities. So the $5 is NOT A COPAY because it is Not being requested by any insurance company or the state program that I am on. The $5 is Solely being requested by Broadway Pharmacy itself and no other entity. SO QUITE LYING to your customers trying to call it a copay of any sort. This again just shows how pathetic you are and trying to lie to cover your backside. $5 may not seem like a lot to most everyone but to me it is. I do not have a job due to my health. Live with a mom who is on social security/limited funds etc and we have to watch Every penny we spend. So being charged $5 and being told (after verifying with the state and my local case worker that my plan Has Zero CoPays At All) is Infuriating. And IF you charge a Fee that is not being charged by the insurance or covering program it it also against the the law. I may just press charges to bring about a review of all your records and see just how many people you are actually committing this offense against. In our phone conversation the pharmacist tried to convince me the charge was because they do not get money from the state for me to be able to pick up my medicine there. So instead the pharmacy on their Own Accord Charges a $5 FEE that they Just Call a copay but the pharmacy donates that money to a charity. If I had an extra $5 I should be the one choosing where it is spent. I will Absolutely be reporting you to the Better Business Bureau. You are a Sad, Pathetic person and got caught literally Stealing from your customers and no matter how you try to lie and make it sound excusable you can't. My body may be failing me but my mind is fully intact and understands complete LIES when being told. If you are so upset about not making any money by offering the state program THEN Remove your pharmacy from being a participating provider. UNETHICAL PRACTICES. I found this pharmacy as it was on an approved list thru the State Program I use that provides my medication free They had issues figuring out how to work with the state causing my meds to end up a week late. The BIGGEST ISSUE is that they charged me twice for my medicine when I knew they shouldn't be I literally HAD to have it. After contacting my case worker, it was verified that the pharmacy was Not supposed to be charging me. The 3rd time I went in they tried charging me again, I advised them of what my caseworker said and that if they had a question to either call him or the state program to verify it. The cashier tried getting a hold of the pharmacist and was unable to so therefore gave me my meds for free as they should have to begin with. At that point I called my caseworker once again and advise that I just wanted a new pharmacy as these people seem to be very shady. I would absolutely not recommend going to this place and if you do I would make sure if you're on any type of assisted program that they are not even charging you $5 because depending on the program they may be charging you money and basically stealing it from you if you're not supposed to be paying at all. Shame on you Broadway pharmacy.

I have been getting meds here for a while. The pharmacist, Abby, is just awesome. I mean a real…read moredyed in the wool, knowledgeable, pharmacist who does compounding. She is not a CVS/Walgreen's drone who moves pills from the big bottles to the little bottles and calls themselves a pharmacist..... I cannot say enough good things about them!!!!!!!

My doctor suggested this pharmacy because of a discount program they honor on one of my…read moreprescriptions. He told me between their price and the discount my prescription would be far less than anywhere else. What he did not tell me was how great the service was... Service here is quick and friendly and when you need to speak with the pharmacist they are available fairly immediately. I am thinking about transferring my other prescriptions here!

Called to see about scheduling booster shot since website for booking not working properly. I…read moreexplained to pharmacist. She then tried to explain to me to go to the site after I already told her site was not pulling up properly for appointments. She then talked slowly and tried to explain how Google worked.....seriously?! If that is how they treat people and talk down to them, I'll skip this pharmacy for my needs. Not helpful at all.

This place is a great pharmacy. They always have my medicine ready when I arrive, and have gone out…read moreof their way to find me discounts on more than one occasion. They are very professional.

I appreciate the Pharmacists, the Pharmacy techs, and the help from those "running the counter" and…read moreanswering the phones. You get personalized service here, and though they may have more limited hours, it's well worth it to plan ahead a little. I also know that my Drs. have a great appreciation for Bob Adams, and his team, and think that they do a great job of working with the Dr.'s office to get my prescriptions and refills completed in a timely and accurate manner. A very happy customer for over 25 years!

It is not "common sense" to fill out new patient information in order to get a new medication…read morefilled. Especially when not instructed to do so by your doctors office. Even more so when the pharmacy doesn't request your doctor inform you of this. Racist comments and snickering isn't needed when my money is as green as the other customers as well. This will be my first and last visit to this locally owned business-which I typically like to support but clearly they don't need my money since Baylor isn't teaching manners (per the t-shirt one rude young lady was wearing). Thank you Adams Pharmacy for the customer service experience.

I switched from Walmart to Tom Thumb Pharmacy because Walmart's prices on prescriptions went way up…read moreand on good RX. The prices for Tom Thumb on all of my prescriptions were significantly less. They are very friendly and great customer service. I've never had any problem although I wish they did have a drive-through Sometimes I'll have problems with shortages on a medication but that's everywhere pretty much except if you go to an independent pharmacy, which is sometimes expensive.'

Terrible pharmacy. I say this because they never fill my prescription on time & when I call to get…read morean update, it seemed like they never called to refill it. I'm tired of going weeks without my medication, specially when it directly affects my mental health. 0/10 plus they don't have a drive through