I tried to work with KCAV for my church AV equipment. I walked in and talked with a technician that was helpful. He decided it would be best to schedule an onsite consultation. That was the last positive part of the experience. The salesman, Joe Bergen, seemed like a nice enough person but dragged me through some truly lousy customer service. He knowingly set-up a time that was not the most convenient for me and required me to take off from work (this was for my church). The day before I decide to confirm with him through email because I had the time down as 8:30 AM and if I was going to take time off work, I wanted to make sure he would make it. He sent back an email saying that the time was for 1:00. I figured he had scheduled it wrong on his end, but went with it. I had to scramble to set-up appointments for the morning (I'm in sales as well) and then cancel afternoon appointments and take time off in the afternoon (more paperwork). On 1:15 the next day I am frustrated to the point of calling the office, low and behold Joe is there! Seeing as how their office is 40 minutes from my church I guess Joe is not going to make it. I speak to him on the phone and he has no clue who I am. I have to rundown the whole scenario and finally he seems like he might be starting to remember. His response is a nonchalant apology and asks what I want him to do about it. I tell him I don't think I'm interested in KCAV after this experience and he hangs up on me. The EPIC part of this, that is apparently just me being ignorant, is that I assume Joe's boss would want to know about this incredible lack of professionalism and communication (I'm in sales and always appreciate feedback good or bad). I call and get him on the phone only for him to talk over me for the majority of the time, tell me how nice of a guy and Joe is (didn't say he wasn't) and how many hours he put in this week (respectfully, that does not matter in terms of what just happened to me). The best part was him explaining to me that if I were really practicing the church beliefs that I would be more forgiving. The only thing I did was raise my voice when asking him to not cut me off in mid-sentence and talk over me. He actually took it the point of asking me what my pastor would think of this situation. What an unprofessional and ignorant thing to say. He started to argue with me about whether or not they morally wronged me, whether forgiveness means that my experience to this point should be irrelevant and tons of other stuff that is so far off base that it was just plain strange. I am so disappointed that people like this have jobs where they interact with customers. I would be falling over myself embarrassed if any of my employees ever treated a customer like this, especially after we had made a mistake. I'm sure there are some people that have had positive experiences, they look like they have been in business awhile, but I will never consider dealing with them again, that was just too much. read more
