This is the WORST nail Salon in Chehalis, Centralia ,WA area. I have been overcharged, I have spent a lot of money on Gel for the New Years Day and the finger nails color was chipped before the NYDay was over. I have also showed up before the closing time with 40 minutes to spare, time enough for a quick pedi but they were closed. Last time, I was told I could put on my shoes and leave. When I got home, the nail polish was smeered on my big toes.
Today, I thought I would tell the manager...maybe she would look into it.
Rather, she made excuses for her coworker, and not only insinuated, but expressly blamed myself for all these issues.If you can believe that!
I have always been a quiet customer. Wanted my quiet time and massage chair after a long day. But thinking I could express these concerns to the manager in a mature way.... well, all she did was act like a teenager, saying it was most likely my fault... somehow.
I decided I was through... I took my feet out of the water, and grabbed my shoes and socks and walked to the front of the store.
Obviously I was through with them.
Then, get this, the manager still tried to make things look like it was my own fault ....she said she was calling 911 and she did. Imagine my surprise!
I was nearly shoed by that time, and left. As I was going out the doorI heard her tell the police that I would not leave, and she watched as I went to my car which was parked just in front of the store. She gave them my license plate, I assume.
A very sad situation. A woman who was desperate to make things look like someone elses fault to the point of Abusing the 911 services .
Whoever owns this shop, should investigate. The shop has also looked more and more run down. Less and less polishes on the shelves, less colors, and I think they are 'watered down'.
I heard one, the assistant manager I think, tell a woman who had for gift cirtificates that they did not have time to do the 4 that evening. It was the girls birthday nail party, and the woman expressed that when the certificates were bought. No one told her she needed to make an appointment. And when they came in , they were told they should have made an appointment.
It appears this shop would love to just get their hands on your money, with absolutely no responsibility to anything else.
I would fire the two ladies in charge, if I was the owner.
Negative stars.....Do not go there... you will be sorry. read more